Reviews of House Call Company (Electrical Technician)

Erin Southard

I love this company. They are so helpful, responsive, and responsible. They don’t try and up-sell me things I would never want/need nor do they claim something needs to be done that doesn’t. Basically they are honest. If you want a great general contractor / a jack of all trades company so you only have one number to call of something breaks, you can’t go wrong with House Call Company.

Stephen Haynes

Dean and his team have been great. After Dean took the time, through multiple conversations, to explain different strategies, I feel like I have a firm grasp of the plan and options, so that I can make an informed decisions. Definitely a great group to work with!

jakeenan Williams

After talking to a few others companies about taking care of my damaged subfloor, House Call Company offered the best price. Dean came out after the project was started due to the damage being more than anticipated but the additional cost was still lower than the other companies. And Jaszmyn reached out by phone to schedule the project ASAP. Great company and staff. Will most likely be using this company in the future for other services and upgrades.

Ivana Claudio

In March 2014 our AC was freezing when it was really cold out and my husband called the House Call Company to diagnose the problem and fix it. They sent a contractor who diagnosed the problem and gave us an estimate. We told them to go ahead with the repair, but they never showed up to do it. We called them a few times in the following week, but nobody showed up to do the actual repair. That left us with no other option but to hire someone else to do another diagnostic and repair. This company didn't really forget about us as it seemed. They claimed that we didn't authorize the repair and that we owe them a diagnostic fee of $89. The same fee we had to pay someone else because they didn't bother to do the repair. I called them multiple times to ask them to drop the fee, but they insist it's my fault for not authorizing the repair which is not true. I wonder what is stopping them from going around doing diagnostics only and then blowing off the customers if they don't feel like doing the work. UPDATE: After a few more phone calls, we agreed to pay half of the diagnostic fee since the contractor did come to diagnose the problem and the error was in their bookkeeping.

Candice Mary

Justin was very professional and resolved our issue quickly, if we weren't moving, we would definitely use their services again!

M Dee

Awesome!!! Everyone was very polite and nice!! Mr. Dean Thomason was awesome and he went above and beyond and addressed all my concerns regarding my bathtub. I called last minute near closing time and Dean arrived the same night within 30 minutes, he diagnosed the problem and eventually repair it. He did an excellent job and I will definitely call House Call for my future plumbing needs.

Karen Hansel

CHARLES O. INSTALLED A NEW FAUCET FOR MY KITCHEN SINK. HE WAS EXTREMELY PROFESSIONAL AND WENT ABOVE AND BEYOND THE CALL OF DUTY TO ENSURE THAT I WAS SATISFIED WITH THE SERVICE. I WOULD RECOMMEND HIM TO ANY AND EVERYONE

John Bartkus

Bryant called to let me know he was on his way and when he would arrive. He was very friendly, communicative and professional. He did a great installation that was completed in a minimal amount of time. It was a great experience overall from order processing through installation.

Hermann Buerger

Replacing an old AC unit went quickly and efficiently.

Irene Gavrila

Kevin came to do routine inspection and maintenance on our HVAC system. Everything was fine until he ran into a problem. He successfully troubleshooted and corrected what was wrong in short order. Okay!

Shelby Yeaples

Our tech was Bryant Cueto and we could not have asked for better service! After we lost our water, he came to the house the day after House Call Company was called and saw what we were going through and made us a priority for the following day and got us our water back! The work he did looks incredible and Bryant, as well as the company, really made us feel important and that is all you can ask for when you are in the situation we were in. Bryant was very professional and he was a really positive person despite everything he was doing in the January weather. If we are ever faced with a situation like that again we know exactly who we would call for the job to get done. Thanks to him we can now shower in our own home again!

David R

Kevin came to the house for a maint checkup right on time. answered all of my questions while he was there. Great tech!

Lori Pickett

Devon came out to do our semi-annual HVAC cleaning and tune up. Devon is a very nice, professional young man who showed he is knowledgeable and enjoys his job. He explained everything in detail and gave us some good tips.

Vin Cent

Technician was very knowledgeable and respectful. He was also on time and he used his time very wisely. This made my experience with House Call Company excellent. Thank you Matt L. for your service.

Tina Roberts

Bryant C. Did an Excellent job. He was Professional, Knowledgeable, and Polite. If I have to use Housecall Company again.I would ask for and reccomend Bryant C.

Cynthia Brewer

Very pleasant, professional and fast! I am so glad my co worker recommended them!

KC Virginia

Outstanding company. They saved me thousands of dollars on a commercial HVAC solution, and now they are my "Go-To" people. After multiple quotes for a large system from other vendors, they came in, offered a cheaper solution, that was far more efficient. Other "Commercial HVAC" contractors gave me the impression of being unsure of what would be needed, but Dean came in, knew exactly what was required, offered multiple solutions, and executed my choice within days. My adult son uses them also, for residential. Highly recommend them, as they are honest, professional, and serious about customer service.

Ron Conley

Alex B and his assistant Alan did an exceptional job, it's nice to find someone who actually go above and beyond what is expected, his customer service skills and professionalism would want any customer to use House Call Company as their first request for service. I will state as I have from past visits, employees like him are rare, and I have now seen him as a mentor and it was really nice to finally have work done in my house the proper way. These men are everything you expect: great service, friendly, exceptional, and professional. Thanks to House Call Company for having high expectations for employing people like Alex and Alan. They are great examples to represent your company. V/r Ron Conley

Jill Echevarria

Man I feel robbed. Gentleman said he would unclog the main line for 100 bucks. Sounds to good to be true. It was. He put a 6 inch pc of plastic in my bathtub and said sorry can’t fix it like this. Gonna be $567.00 an hour. I straight up asked him so I pretty much wasted 100 bucks. His response was yeah pretty much. Please don’t be fooled by them.

Sarah Gregoire

Very professional. From the first phone call and meeting Ray and Matthew to in the home. Honest. Told me where somethings weren't problems and what would be problems in the future. They are truly your House Call Company because they do it all. I have a few projects that will need to happen and will have them come out to handle. Thank you so much!

Don Holbein

Had a scheduled 12-5pm appointment window. Service person called around 6:45pm. This was after I called company to verify representative would be at appointment. Service tech showed up around 7:20pm. Andrew was a courteous fellow and handled the service call professionally and in a timely manner.

Elizabeth Mou

I had the best experience with this company. They fix the handle in my bathroom with no problem. 2 months ago I had a different company out for the same problem they told me they couldn't fix it. Mr Phillip did it with no problem Just show you who wants to work. I will not call the other company out. Again thank you to House Calls you are on my list. I giver this company a five. Thank you. Elizabeth

Kimberly Davis

Great experience start to finish. Making the appointment was quick and easy, and they worked with my schedule, not wantuwa me to be available for several hours. The technician (Justin) notified me whenwhe was on his way, giving me ample time to be home and waiting. He was extremely knowledgeable and worked quickly, resolving my electrical issue easily. He was very polite and more importantly honest. He didn't try to swindle me and even adjusted the price a little. I am very happy with the service and would recommend House Call Company to anybody.

Mary Gutberlet

Mike Marable is always professional, courteous, and thorough. He knows what he is doing and does his job extremely well. He also explains what the problem is and how it should be fixed in very clear, understandable terms. He is awesome! I have nothing negative to say at all.

Sybil Perry

I would like to score House Call Company a 10 for their exemplary customer service, and repairs; because of the outstanding professionalism and customer service from Mr. Bryant Cueto. As a representative of this company Mr. Cueto came into our home, evaluated the situation with our water heater, and explained in detail the services that were needed. He returned to perform the services, and we are very pleased. It is my desire that the Home Warranty company continue to contract with this company because they had to come out to do a repair that was not performed properly by another company initially. Thank you for your service.

Michelle Ortiz

Poor workmanship, zero oversight and quality control. Felt like I was constantly having to point out obvious issues with projects: gaps, crooked boards, etc. Our deck rail was totally redone twice, and still isn't correct. They offered to redo again at no charge, but I was hoping for a company that could do it right, the 1st time. The wood on our inlaw suite had to also be redone due to poor workmanship, and trying to use caulk to "fix" rotted areas. Ultimately, we cancelled the contract and walked away.

Kathie Trapkin

We had another great service call from House Call Company. Justin was able to perform the basic service quickly, replace a thermostat which was still under warranty with a better one from a different manufacturer, fix a problem we'd had for a while, and was professional and polite the whole time.

Todd Hamilton

Completely satisfied with all services provided. Arrive on time, friendly service, and will make sure you're happy with the services provided. Would absolutely recommend them to a friend.

Justin Cooke

Very professional and no BS. They tell you what needs to be done without hassle. The crews that came were very nice, and were more than happy to show what they were doing. The CEO, Dean, will go great lengths to make sure you get your money's worth.

S G

This company is awesome!!!!! The customer service of Sharon and Dean were amazing. Will definitely use them in the future as well!!!!

Al Smith

The first technician did not do a complete job diagnosing the problem with my furnace. The second technician seem to know more. With the first tech, he recommended replacing the furnace control board to the price of $1400, which still didn't fix the problem. I've called a second company to look into fixing my system completely. I was told that the $1400 price tag for the furnace board is way overpriced. Won't use House Calls ever again.

Robert Andrus

Professional, courteous, and prompt. The fiished product exceeded my expectations.

Erica Linney

I came home to find a leak in my downstairs ceiling. My home warranty company referred me to House Call Company, service pro-Bryant Cueto came to my home. I was extremely stressed watching water gush from my ceiling, Bryant assured me he would solve the problem. He delivered on his promise, he was efficient and fixed problem in a timely manner. Byrant was professional, honest and personable. If Bryant is a reflection of House Call Company, I would highly recommend them.

Lisa Johnson

Dean and Phil came out immediately to service my furnace. They wore booties on their shoes to protect the carpet and each time they went outside, they took the booties off and reapplied them when coming back in. Dean and Phil were very professional and they took time to explain what was found. They made recommendations for various maintenance options and explained the purpose of each. I felt valued as a customer and will definitely call the company again for any service need I may have. The House Call Company is AWESOME!!!!!

Darcy Fulcher

Very polite and knowledgable. Checked everything I asked and was thorough in the diagnosis and quick in replacing my part. Will call them again!

Julie Shrodes

We started working with this company early May and signed papers to move forward with our project. Every week we would have to call, text, or email to get a status update. They were initially very responsive, but weren't making any progress at all after a month to include setting up a start construction date. A few weeks ago we emailed them to let them know we'd have to cancel our project (for personal reasons). After we got things squared away, we emailed them back to restart the process. It's been over a week with no reply from either of the 3 people we reached out to. While I can't comment on the quality of work they do, I can say that their follow through and communication after a contract is signed is horrible and unprofessional.

Peter Waal

Devon did a terrific job of diagnosing a problem with one of our HVAC units. Well Done, Devon!

Jim Hicks

On time. Responsive and thorough. I appreciate the professionalism in a trade that sometimes gets a bad rep for some of the less than reputable members. I only refer The House Call Company to my clients.

Susan Lewis

Definitely would NOT recommend. This company was recommended by my contractor that is remodeling my kitchen. My cold water line coming off of my water heater was leaking. The first day the plumber was here for 7 hours and the leak was still present and the stores were closed so he couldn't get additional parts. The next day he was at my house for 5 hours and could not get the leak to stop. He said that he would have to cut into the drywall to see if the PVC was leaking. They couldn't get me an estimate while he was here, so the plumber left with the leak still dripping and 16 hours of vacation time spent with no resolution. I find it absolutely unacceptable that a plumber would leave the site with the leak still occurring. The estimate was sent to my email and for an additional $900, I should let the technician make a visit for the 3rd time to attempt to diagnose/fix the problem. No thank you!! I will find a reputable plumber who can get the job done right the first time! Update: A new plumber came in this evening and fixed the leak in a half hour with no need to cut into the drywall. The House Call plumber had the wrong fitting. Saved myself over $800 by going to someone else.

Rob West

Brand new HVAC system was installed less than a year ago. About 11K in price. A month ago maybe 2 tops, AC was acting up. So house call came out. Said there was a Leak. So tech did his thing & fixed it. Well guess what NEW HVAC system is acting up again. Just called. Explained everything an they said I would receive a call back. I asked if it would be today an got no guarantee. Absolutely ridiculous. 2 months after they came out the system is messed up again......Waiting on that phone call.

Carlette Whitman

I was truly set off with this last visit when my experience with them went from simple system checks to trying to sell me replacement parts ($20 valve for $210 installed) and a replacement system (hot water heater for $2150) at outrageous prices. Can we're start low and work or way to the state of the art?

Susan Plaster

Working in the building industry myself, knowing when someone doesn't know their trade well, I have to say Dean is extremely knowledgeable about the facets of construction that currently need attention in my house, HVAC & carpentry. He was most courteous, offered suggestions for improvements to designs & ways to reduce costs. All around a great experience.

Melissa Ronase

Matt and Jeff did an exceptional job! It's so hard finding people who actually go above and beyond what is expected, but these gentlemen did just that. Their customer service skills and professionalism would want any customer to use House Call Company again in the future. Employees like them are rare, and it was really nice to finally have work done in my house the proper way. These men are everything you expect: great service, friendly, exceptional, and professional. Thanks to House Call Company for having high expectations for employing people like Matt and Jeff. They are great examples to represent your company.

Sandy Sammons

Matt was professional, courteous and did an awesome job. It was an after hour call and his last one for the night at 9:00pm. He was still thorough and professional like it was his first call of the day. Thanks for all your patience with my Mom and your service. Thanks a BUNCH !!!

Robert Berg

Matt L. did an excellent job in checking out our systems. He also checked our hot water heater and humidifier as complimentary services. He also installed an alarm on our hot water heater to alert us in case there is a malfunction or leak. Great job, Matt!

William Ghormley

I'll change my review as the work was good. The communication was reasonable . Based on the feed back I've recieved from friends that I have sent to the Housecall company. So, I'll leave my review with that.

Rizzo

Excellent service. Was able to diagnose the issue quickly and get it fixed. Very clean and Very friendly. Would have been better if he was a giants fan instead of a eagles fan, lol.

Ron Kellett

I am in property management maintenance and I called on house call company to help with an A/C issue. Dean not only came out on a Sunday but within an hour , he had diagnosed and rectified the situation. I will use house call for all of my future issues. A+ company, with professionalism ,courtesy, and class.

mary gallihugh

Terrible experience from the beginning to the end. They installed a new unit in our house 3 and 1/2 years ago. We have had nothing but problems ever since. We have had issues each year with the unit. For the first three years of problems, we were not charged for parts or labor because we were told it was under warranty (Of course, we could not verify because they never gave us our warranty documentation). After 3 years, the company is all of the sudden charging us for labor and claiming that all of the other invoices were incorrect in taking off labor. Of course we have no documentation to verify, so it seems they are charging us what they want, when they want. They have been out multiple times this year and "fixed" multiple parts and the unit still didn't work properly. They eventually determined after all of the other repairs that this less than four year old unit is dead. The technician would plan a time to meet someone at the home and on multiple visits did not show up at the right time or date. The final work order was very misleading. One of the line items was to replace the compressor. The notes indicated that the compressor was cover under a parts warranty. So it appeared that the compressor line item (nearly $1500) would be covered under warranty. After CALLING to discuss with Raymond Walsh, he EMAILED us back claiming that we understood everything prior to authorizing work. He was very rude and insinuated that we were trying to not pay for the completed work. He threatened collections...all of this before discussing our confusion with us over a phone call. There were other frustrating details...too much to write down! Rude crooks if you ask me.

Henry Kozek

The company provided a 3-hour window and the technician was there within the first hour. Very polite and professional. He stated that this was the easiest thermostat that he ever installed (and the first Honeywell WiFi programmable model) and wanted to purchase one for himself. Price was negotiated by Amazon ($74) for installation. Very reasonable. Took about one hour. I recommend this company for thermostat installation.

Reed Fisher

We just bought a new house in the Virginia Beach area. During the walk through before the sale, one of the issues flagged to be fixed was a leaking toilet in the master bath. We were notified by the owner's realtor that the problem had …

Shannon Levins

Dean with House Call Company did a wonderful job! He was very professional and knew what he was doing. He fixed our problem and we were very pleased with his work! We will 100% use them in the future!

Dona Kinsman

After another company cancelled my appointment for today, I was left with no heat. They quoted me for the next day which was as soon as anyone I called could get out. They had a cancellation and came day of immediately. Super nice guy, great company, would highly recommend. I've never had a boiler or radiators before, he walked my husband thru the process and helped with some other random little things. I will for sure be using them again!

Julia Dorsey Loomis

I was in dire straits, with our air conditioning unit leaking outside the overflow tray and the floor beginning to get soaked. I called the company, with whom we have a maintenance agreement, asking if someone could come at once. We had just completed repairs from an earlier overflow, resulting in extensive damage--two stories worth. The very sympathetic woman on duty must have relayed my request as urgent, for within two hours Dean arrived, addressed the leak, lifting the unit off the tray on metal straps, adding a second shut-off valve, and repositioning the tray. My husband and I are grateful to House Call for their courteous, prompt, and excellent service.

Ken Emmett

Exceptional in every way. Not cheap, but very-very good. Diagnosed an issue that had been troubling our AC units for a year. The technician and sales manager were both at a level of HVAC understanding I have not seen in the past. Call them if you need a real answer for a real problem.

Phil Rea

I don't write reviews, so wish I could write a good one. Select Home Warranty sent this company out to check out a/c unit. Repair man said it would take $1200 to fix but suggested not waste money based on the age of the unit. New unit $3000. When I called the warranty company they said they could not honor warranty because unit had not been propertly serviced. It was low on freon and the coil was dirty. When I realized they weren't going to pay I called a local company I'd used before. For $95 I was told the freon was full, the coil was less than a year old. An overflow value had gotten some debris in it and shut down the unit. And by the way the service man said he would come back for $250 cash after hours. As a lifelong business owner this stuff just makes me sad.

Theresa Cohen

Bryant was extremely polite and experienced. He not only replaced the leaking garbage disposal with a brand new one (under my warranty), but during his testing saw that the opposite sink connection was leaking as well. Bryant showed me the area where the leak was occurring and spoke to my warranty company for me. I truly appreciate Bryant and hope that if I have another plumbing issue that I will get him again. Kudos Bryant!!!

Keith Ludwig

Corey B did a really good job .

Bonita Wolfe

I was very pleased with both Sandra Lander and Wayne Beingazi. They were very professional. They kept me updated with the progress they were making with pictures of each step. Since it was on the roof and chimney, the pictures really helped.

Bryant Reams

We had a number of plumbing related issues in the home that were causing very irritating issues for us. Jeff was very polite, knowledgeable, and forthright about information which gave me a real sense of comfort about the work being done. Jeff worked quickly and efficiently while still taking the time to educate me on what the issues were, and why they happened so I can avoid them in the future. Overall good experience and I would absolutely recommend Jeff to future customers.

Tom Weigl

Bryant Cucto was super professional and efficient. When we told them that we are going out of town on the day they were scheduled to come, he came hours early before their hours of operation to make sure the repairs were done before we left. Highly recommended!

Jim mccarron

The repairs have not yet been effected as parts were not immediately available, and due to other considerations concerning additional improvements which will need to be done after the first of the year. However as House Call promptly followed up on my request for repairs and an estimate and were very professional doing so, and I would highly refer them to any of my friends that needed these services.

Kristen

House Call sent someone to our home regarding a few home inspection repairs. I was told beforehand that there would be an $89 Dispatching fee but that I would receive a quote for the work. When the day came for the appointment, the guy showed up 45 minutes early, without informing me. The technician took the list of repairs, walked through the house for about 10 minutes and the told me he needed to go back to his vehicle to contact his boss. 10-15 minutes later, he came back in the house to see about my availability the following week. He informed me that I would receive a quote at the next appointment and then I’ll make third appointment to have the work complete. For $89 I received nothing, no insight regarding the work, no quote and nothing complete. A complete waste of time.

Ronald Heider

I've used House Call Company for several projects. Very professional, on time and they take the time to explain what happening and provide options.

Purnell Kagler

Drew did an outstanding job! He is courteous and extremely knowledgeable; always on time and the job is done right the first time. I will ask for him by name for future work.

Elizabeth Ramsey

They were great when my AC quit working. They even moved things around so they could come sooner! I will definitely recommend them to family and friends!

Deanna Steiner

Needed the inside parts replaced in 3 toilets. Called HouseCall Company and they dispatched 2 very polite technicians who looked at the toilets and then told me they needed to go outside to work up a quote(felt like I was at a car dealership). When they came back in a little while later, they gave me a quote of over $1000. I was in total shock. They tried to explain that they had no control over the quote. When I told them there was no way I would be paying that they then told me I had to pay the dispatch fee. Absolutely ridiculous. If they would have quoted me that price over the phone (which they apparently can't because they do not know what all would be required or more like they need to see what all they can possibly add to the scam) I would not have had them come in the first place. Highly recommend not using this company.

Kathleen Bergin

The appointment was scheduled for 1 pm on Saturday. About an hour and a half before I received a phone call from Lee Anne saying "I don't know why they scheduled me on Saturday. I don't do this on Saturday." Since I live three hours away, this was rather frustrating and very disappointing.

Lynn Newson

My technician Cory was early, friendly and got the job done professionally. He answered all my questions. This company has customer service like no other! Awesome work House Call Company!!!!

Rachael Ellington

Excellent customer service and incredibly knowledgeable. Dean Thomasson was our technician and although he was only here to do an annual service he helped both my husband and I to better understand our HVAC system. He educated us on how to get the most out of our unit while also saving a substantial amount on our electric bill. I can honestly say that we are more than satisfied with our experience today and once we own our own home, House Call Company will be our go to for all our future housing needs.

Michael Baraba

Our technician (Justin White) was courteous and professional. He explained all services to be performed and the cost associated to each. Our only problem so far is that the service was performed on March 1st, but we have never received an invoice or confirmation of receipt of payment.

John Solan

Excellent professionalism and service in replacing a defective gas line. I would definitely use House Csll Company again.

Daryl Perry

Jeffery M and Matt were fantastic in replacing my hot water heater. They were very professional and lowered my stress levels during the process to completion. Today we will have the coldest day of the year and I will now have heat thanks to them. thanks guys you were great.

Leo Ma

I had my water heater replaced by House Call Company. The technician they sent was Bryan C., a great guy with full of knowledge about his job. He started the job with smile and finished with a 100% quality job. Definitely ill call this company again and recommended to everyone who needs service their house. Thank you HCC!! Great job to Bryan!!!

Elizabeth Hast

FAST response time!! Bryant C was friendly and professional. He was very knowledgable and kept my from freaking out at my "raining" kitchen. Bryant called my home warranty company several times without complaint and helping me as much as he could. Bryant needed to get my vanity removed and instead of making me take additional time off of work he got Chester to come out immediately. Chester's work was flawless and you could tell he enjoyed his work. These professionals were at my house helping me from 11:15am-7pm. By the end of the situation I was less stressed and able to laugh about what had happened, somewhat. I do not think I could have had a better outcome to a major issue.

Brandon Richard

I had the House Call Company come out to check my HVAC unit for the summer. They were very helpful, easy to work with, and knowledgeable.

Jane Doe

This should be a zero star rating but that isn't possible. I had Leann out to my home and that was a total joke. She is supposed to be their interior remodeling person but she knows nothing about interior remodeling. She was late, she didn't know what to measure or how to measure, she could not answer my questions and was rude to me and disrespectful of my property. She tracked mud in, set sharp items down and slid them around on my counters, touched my walls with bare hands and left finger prints. The woman needs to go back to the barn that she was apparently raised in. After all of this I called the office and spoke to Jasmine and asked if someone else could come out who actually knows what needs to be done. When the answer was no I asked to speak with someone in management which was also met with a rude and resounding no. This company is a joke, I'm sure a person who knows nothing about the industry or remodeling could be persuaded to use them and they would have a real disaster on their hands with Leann at the helm of their project. Also, when their price finally came in, they were 3x higher than the next highest estimate I got.

kim shoemaker

Wonderful company! Would highly recommend! Very prompt, knowledgeable, professional and clean ( used booties and changed every time coming back inside) Did a thorough inspection, complete with pictures, and planned a course of action with options. I am very pleased that they also handle plumbing, heating and electrical issues in addition to my air conditioning problem. I already have plans to call them for a future upgrade. You won't go wrong with this company!

Christy Walsh

Dean took the time to really look at the system I have at the house. He insured all the equipment inside was okay before tackling the outside unit. Once the issue was located, he made sure I understood what needed to be fix in easy to understand language. He even had recommendations to improve the system. I appreciated it.

behrendmp .

Excellent service. My tech was very good at explaining my system to me and my wife, and it was obvious he loved his job, which makes the whole experience more enjoyable for everyone. 5 stars.

Leeanna Shipps

Both technicians who inspected the house were extremely professional, on time, and courteous. I would highly recommend this company!

Rob Bergeron

First floor toilet clogged and leaked water everywhere. Bryant was there within the hour. Fast and Professional would highly recommend.

Yvonne Carr-Franklin

Dean is an excellent technician. He offered suggestions to my problem that would prevent wasting money and costly repairs. He offered to come back and oversee the repair and offer his expert opinion. Awesome guy and company.

Dr TALUR

Tech came to fix our toilet and leaky faucets through AHS Warranty but did not have proper equipment so has to come back next day. took care of toilet and repaired one faucet next day. told us they will come back when they have time to fix other faucets. he made all our house dirty and muddy, did not wear boots cover. worst is the shower/faucet he fixed now don't dispense HOT water (this was working fine before except for minor leak). called them back to see if they can fix it, tech says he doesn't have time and office says they cant come back till Monday (3-4 days). my father (handicap) uses that shower, I requested that he cant climb stairs to go to other bathroom but they don't care. asking me to get another plumber through AHS warranty. they don't give you time window for appointments.

J Hernandez

Great and quick service! They are extremely friendly and have great customer service. They also made sure that any and all questions I had were answered. Definitely recommend!!!!!!

Tad Hoven

Great service, great communication. Cannot beat the price, quality, and personality. Don't look anywhere else for renovating your home.

TV Savalas

Very professional. There was a miscommunication on the price. the electrician solved the easy and quick for us. We definitely recommend this company to anyone

James Stark

Very nice people; prompt, courteous. Keep my A/C and heating systems running flawlessly. Never had a problem.

Beverly Bell

Bobby S came yesterday to correct some electrical problems we were having. Another electrician had come to hang a new chandelier for me a couple of weeks ago. I had him look at 2 ceiling fans that had both quit working on the same day. …

Wayne Salgado

Would give them zero stars if I could! Terrible customer service. They came to our house for an AHS warranty claim and made no effort whatsoever to accurately diagnose the problem with our well pump. Just took our $75 deductible and left. Never again!

Gladys Roldan

Even though they seemed friendly, the estimate was $189/hr, and said it would take about an hour (so I’m thinking 2hrs tops), I ended up paying over $1,100!!! Instead of starting at the breaker, the one quick place which could lead to all issues in the three rooms, he went outlet by outlet and fixture by fixture...

Matthew Suber

Justin was great, he was very professional. Other companies did not even respond to my inquiries for service, this company showed and provided the service I needed for selling my home.

Amber Seeley

Andrew serviced my home as a result of a clogged main sewer line. It was an after hours call and most would expect the serviceman to approach the task with a 'ready to get it done' attitude. Andrew approached the task as if it was his first call of the day - listening to the details of what happened, taking the time to assess the property as a whole and the issue at hand, and allowing me the time to understand the process and my options as the homeowner. It was clear that Andrew's goal was to restore water service to my home with quality, care and concern for the customer first. Andrew also took the time to include myself in the process explaining what was happening and why. As both a teacher and a single parent, the opportunity to learn and apply information about my home is invaluable. Despite the late hour, Andrew's work and approach were quality beyond my expectations. Ultimately the sewer line was restored as well as several other plumbing areas Andrew noticed were in need. A rather refreshing approach and experience! I could not be more satisfied!!!!

Jonathan Clark

Mike Marable is great to work with. He is very professional and a great communicator. Mike has helped me out a lot and cares about his performance!

Jerry Allen

Very professional and explained findings and made recommendations accordingly.

Kathy Vozzo

After a terrible miscommunication on Friday, Bryant came out on Monday to save the day! Our new kitchen faucet was installed along with all new pipes and everything looks great. Thank you!

Edward B

I have never contacted a plumber or anyone of the sort to assist me with home repair, but when I heard a drip in my ceiling, I called House Call Company...as I knew I couldn't DIG such a job. Dean came out within the hour, was very professional, and took the time to educate me on everything that he was doing. I felt comforted in knowing the he wanted to exhaust every possible cause before taking more drastic steps. When he discovered the cause, I was devastated but again comforted by knowing the House Call Company was there to help. I have already recommended them to my sister and mom for their issues and definitely recommend them if you are looking for a company who values your business and time.

Cross Connections

The House Call company was very responsive and efficient. Dean took the time to make sure I understood what was going on with my unit and what he was going to do to fix it. He was very professional, courteous and competent. I would highly recommend the house call company for anyone's have needs.

Viveka Patterson

Dean was very knowledgeable and straightforward. He took the time to show me pictures of the damage to my AC unit and explained how it occured. He gave me multiple options and explained the pros and cons for each one. I was able to make an informed decision. I will definitely use this company again.

Kyle Just Kyle

we had an appointment time of 8-9am. 9:30 came and haven't heard from anyone so I called and they said someone would be heading there now. Immediately got a phone call from Chester stating he was on his way! When Chester arrived he was very polite and got right into helping us with our leaking roof. He found the problem and went to get the supplies and fixed it. Great experience.

Christine Cox

I have tried 2 other companies and have just signed up with House Call Company because the whole experience has been prompt, efficient and follow up and communication is top notch!

Cynthia Holliday Parker

I have dealt with this company for many years....I am always pleased with results. The only complaint I had this time was that the technician wiped his feet on my wool rug, leaving a clump of black mud ....he covered his feet after I pointed it out...They do great work!!!

Jim Sahli

Bryant C provided outstanding plumbing assistance during his recent visit! From start to finish he knew exactly what my plumbing problem was and fixed it! He was very professional in his appearance and a pleasant person to do business with. Everyone he interacted in the household found him to be very professional! Because of his performance I will continual to call House Call Company for home repairs. Regards, Jim Sahli

Angela Hatch

My experience with the House Call Company was great. I was having issues with my valve in my shower and bathtubs. The tech that they sent out to do the work was name bryant and he was absolutely awesome. He showed up on time. He was polite and curtious. More than anything he was very knowledgeable. He made sure he explained everything he would have to so that I was aware of the process all the way through. What I appreciate the most was that he fixed the problem correctly and in a timely manner. He also made sure I was satisfied with his work before he left. He cleaned up after himself and he wore shoe covers over his shoes, so that he didnt mess up my floors and carpet. If you need any plumbing done the House Call Company is the place to call. As for their tech Bryant they should clone more workers like him. He deserve 10 stars. Thanks Bryant for a job well done.

Eema Pulley

My experience with home call company was pretty good they know what they are doing as a company and a team...Daniel turner has an amazing personality and that's what most companies need keep up the good work

S M

Always on time. Always courteous. Always fixes the problem the first time!

Buerger Hermann

Company has a knack for personal relationships and excellent service. Today, even the owner attended to the job and was helpful and making recommendations as how to deal with a water issue. The technician has been performing various jobs on our property and is capable and courteous. Kudoes also to the ladies in the front and back office coordinationg everything.

Ann Carey

Excellent service! The House Call Company provided excellent response to my call. The service provider "Dean" was on time, friendly, attended to every detail, check every potential source of the problem, fixed and repaired the problem quickly and efficiently. Thank you House Call Company. You all receive my highest recommendation. Ann

Joseph Bucci

Awesome service! House Call Company was sensitive and responsive to our need and provided a thorough and cost-effective solution! I will never go anywhere else! Thank you Dean!

Deven Reeves

We have utilized the services of House Calls since we moved to Williamsburg. From the call team, secretaries, schedulers, service technicians, we have had nothing but quality work, professionalism and respectful, honest communication. We are extremely satisfied.

Keith Williams

The work was professional and prompt . I needed help on two different days and they responded quickly both times solving the problem both times. My only hesitancy about using this company is it seemed very expensive but the work was done right and Jeffery was very knowledgeable and friendly.

Kevin Cochie

Excellent service, responsiveness, and quality.

Darlene Lamb

5 Stars all day to Charles Poulter! Charles has made me the happiest today! I had cold air pouring out my air vents when I needed hot air. Charles pinpointed it and fixed my issue. It has been so cold these past few days and its not great waking up in the middle of the night freezing. I thank God that he was the technician that came to my rescue. I now have heat pouring out now and I can finally get over this cough. If and when I need a Technician again for my HVAC, Charles is the one I will call and recommend to everyone! Thank you House Call Company for sending Charles Poulter!!!!!!

dawn bailey

I've been using HouseCallCompany for several years now for bi-annual maintenance. They always give me a lead call and arrive on schedule. Recently, I replaced my entire system. Dean and his staff were efficient and professional. I recommend the HouseCallCompany. Thank you for your great service!

Dennis Brown

The first indication was when I called the office and Prayer answered with this "How may we make you smile today." As a sales professional focused on customer service, I could tell right away this was the right call. The owner, Dean Thomasson, arrived on time to assess the problem. He diagnosed and begun the repairs immediately to the burst pipes from the deep freeze we had this week. He was personable and provided insight as to what I could expect. I was able to shower at 4 pm. I swept up after he left and there was hardly anything in the dust pan. He came, he went and left me smilin','.

Kimberly Clark

Very friendly service. Felt like an old friend was there to fix the problem. Work was done efficiently! Glad I called this company to get the work done.

Josh Harden

Friendly call staff and quick bookings. Service tech was very knowledgeable and explained everything in detail. Quick repairs and went over everything they had to replace instead of hiding extra work to charge more. Great company and staff, would definitely recommend.

G. Carr

Doug Jenson was professional and sincere. He listened to me rant about my current frustration with delays and offered some helpful suggestions. He would make a good shrink. LOL. Thanks Doug!

Clifford Wells

We bought our system directly from House Call Company. We later joined there membership maintenance program and were told someone would call us to set up a cleaning. It has been a disaster! Once we signed on and paid our first 2 months of membership they never sent anyone out to clean our system to verify that it was running properly. When our AC acted up in 100 degree heat in July they blamed us for not setting up the cleaning and voided our membership. The office staff was extremely rude and dishonest about the membership and accused us of harassing them after no returned phone calls. To avoid having to honor their membership agreement they cancelled our contract and refused service. I do not recommend their company to anyone.

Abbey Zane

Called for an AC repair on a house we had a contract on for sale. They were to let themselves in via a contractor box and let me know what needed to be done. The AC wasn't reaching the desired temp by about 10 degrees and our realtor recommended we have it fixed prior to the inspection. My credit card was charged but I never received a call letting me know what the problem was. Several calls where they answered the phone "wanting to make me smile", left me just frowning. I knew the owners name and asked to speak with him and left 3 messages for him to call me back. NO CALL from DEAN THOMASSON at all. Still after over a week, no call. Nate that answers the phone there was able to give me the info that the technician found the system working properly but the filters needed changing. Strangely, at the inspection a few days later, the inspector found water in the drip pan and that the system was not working up to speed. Not sure what we have done to deserve this kind of treatment. We used this company in the past and were satisfied with their service. Currently, very dissatisfied. I have called the credit card company to dispute the charges for coming out. Not sure they even did.

Brian Hackney

Good experience. Technician did a good job fixing my plumbing problem. Customer service is good. Will use this company again.

Robert Sexton

I needed a water line replaced from my well tank to the house and a new electrical outlet installed. Sarrah , the person writing the quote, listened to what I needed and did not try to sell me something I did not need. The company does sub-contract, so I had a sub-contractor do the plumbing work and a House Call employee, Devon, complete the electrical work. There was a slight hick-up between the time I was told the workers would arrive and the actual time they showed up, about 90 minutes late. Once the workers did arrive, they were very professional, worked quickly, and did an excellent job. I would use them again.

KC Malheiro

Owning a rental property in Virginia , I've dealt with numerous home repair & maintenance companies throughout the years. The most impressive, reliable, and HONEST company I've dealt with is the House Call Company. House Call Company is …

Davis Whittaker

Instant service on a Saturday morning after a thunderstorm the night before had caused our AC start capacitor to fail. Dean was there by 8:30am and had us back online quickly. Top service!

K B

House Call does it all ! Plumbing, electrical, heat/ac...and more. From the girls in the office to the guys on the job, everyone is friendly and professional . I highly recommend Dean and the team! UPDATE JULY 2018 I am changing my rating to 1 star. Seems that about a year and a half ago, HCC started with a new billing system and it's been horrible. There are a lot of details which I won't go into here but HCC and I are done. I will be finding a new company to use.

Desiree Mejias McNally

Mr. Cueto was very professional and helpful in many ways. Would use this company again. The company actually came out on a Sunday, when no other company would.

Jessica Lewis

This is the best company that I've worked with in Hampton Roads! From their friendly service over the phone, you'll love how Nate answers the phone, to their prompt and thorough service when they come to your house you will be taken care of every step of the way. I strongly encourage you to choose this company! Thanks again Dean and team for making my needed work so easy!

Jasmine S Moore

Very happy with the repair that was made. He was very knowledgable and patient with mine and my mother's questions. Thank you Bryant!

Jim Caldwell

First thing to note is a lot of the reviews here appear to be fake.. General rule of thumb... f you see a reviewer with only one or two reviews, I can almost guarantee it’s either fake or the "customer" was given a discount in exchange for a good review which by the way is illegal and anyone that had been duped by this company can sue them for false advertising, prohibited by the Lanham Act (a federal law). I really hope you can justify your reviews House Call! Onto the review.. My neighbor found these crooks online. She was having issues with her gas HVAC unit. It Did not have any power going to it and no heat. One of their guys came out and gave them an outrageous $2500 estimate to replace a system board and a few other things. When they re-fused to pay that he said they still owed him $695 for the estimate. They paid it unfortunately but are fighting their credit card company to get it back. The next day they called up An actual HVAC technician. He came out and replaced the gas valve (totally different part then what these crooks said was wrong) . Total with parts was $295. These guys are nothing but crooks. Avoid them at all costs. They give you an outrageous estimate that they know you will decline just so they can get paid for the estimate. We have recordings of the entire conversation in case they deny anything.

Scott Q

Bryant was extremely professional and courteous. The work was done completely to my satisfaction. I would absolutely recommend him and the company, and they will be my first stop the next time I need professional work done around the house.

Gary Padgett

Excellent service! My wife and I were very pleased with the professionalism and care of Dean Thomasson with House Call Company. He was quick, clean, and concise in his inspection, repair and communications. Having a stranger in our home who we feel comfortable with is important to us. Dean definitely made us feel comfortable from his appearance to his conduct and communication. Thank you House Call Company. Thank you Dean for providing prompt and efficient service.

Brian Carlsen

Everyone I have dealt with from this company are top notch. From the people answering the phones to the people coming out to and into my home. They are polite, professional, and often go out of their way to make the customer happy. Very knowledgeable and willing to pass on tips that might even mean they don't come out for another call.

B Perry

My past experience were bad, I give them a 0! My last visit I finally had a technician that did a great job, 5 stars to him!

Shannon Wood

Highly professional and courteous! Answered all of our questions and explained everything they were going to do. I highly recommend this company and will be using them again in the future.

Kev Jonso

Top notch all the way from first contact with the office personnel and estimator to the actual completion of work! Thank you! Bob Collins

Kaylan Rawls

Don't work here, don't do business here. Definitely not a Christian environment or company as they claim. Just run in the opposite direction seriously! If you want to be talked about whether it be as a customer who has given them a hard time or an employee who isn't being 100% submissive and brainwashed by them then go ahead and apply there.

Dj Hart

Great experience dealing with the house call company thus far. Im a new home owner in suffolk and had an older ac unit that had trouble keeping the house cool. Had a tech come out and look at it, he was very honest and told me my options and what he recommended. Ended up getting the whole unit replaced with them and couldn't be happier. I feel everyone I have dealt with has been honest and straight forward with me. Install was quick and professional by Alex, unit has been running great!

Kevin Stewart

Bryant Cueto was friendly, courteous and thoroughly explained what the requested services covered as well as associated pricing. The installation went smooth and the finished product looks professionally installed. Bryant also thoroghly cleaned up after the work was completed. Nice job.

Edwin Reese

Jeffrey M. the plumbing /heating tech who installed the tankless water heater for my house; is a thoroughly professional and knowledgeable plumbing/heating technician. He readily and completely answered all questions /concerns promptly; demonstrating and elaborating on ALL CONTROLLS / SAFETY FEATURES, pointing out instructions and checks in the owners manual. He insured that the work areas were kept clean and clear at all times and had me inspect the work areas / they were to my satisfaction before departing. His parting comment was " Sir, if you have any questions, or concerns, please contact us for a prompt response!".

Noelle Laney

Devon headed our team for a replacement of our HVAC system and did a great job. Devon and his team worked hard to get the new system installed and working perfectly. Thanks also to Dean and Ric for great information on the new system.

Basil Woodworth

Today was the first time that we use house call company. The experience we had with this company was awesome. We were very satisfied with the service and workmanship,i will highly recommend this company to my friends with field service tech Bryant with the experience he had today was just awesome.

Brittney Smith

Bryant was an awesome technician an VERY professional. He went above and beyond what most plumbers would do on a service call. Their prices were inline with other companies that I called and the call center was friendly. I would certainly recommend and use House Call Company again.

Stephen Lagerberg

I am a landlord living out of state. House Call provided the service needed to keep my rental property functioning properly. Fast and friendly service.

Kimberly Brock

Terrible customer service!!! We submitted a request for service via the website and received a confirmation email saying someone would call us shortly to confirm and schedule an appointment. No One Ever Called. So we called them, to again, request an appointment for Monday. The lady we spoke to said they were available Wednesday and we said we were going to call around instead since this situation can't wait. She insisted that she could get a technician out here by Tuesday at the latest. Since she sounded confident that they had time for us, we agreed and we were put on a 'list' for the day and would receive a phone call approximately 30 minutes before the technician arrives. No One Ever Called. We called back to see what happened to our appointment and a different lady said that the previous person that 'helped' us didn't submit a "second ticket" and that she could set us up with an appointment an entire week later! We obviously can't wait and the only thing that she could say to us is shes sorry and could schedule an appointment for 6 days from now..... No thanks.... Obviously prospective customers are of no importance, I can't imagine how they treat you once they've gotten your money

Chris Marois

Absolute Scam business. They came out to give a quote to install a Tesla wall charger for me. They were provided all the details in writing at what was needed. Once I confirmed it was for a Tesla they doubled the cost and then tried to extort a great review out of me to get a discount. Tried reaching out to the management to see what was going on and they tried to tell me that there was no one to talk to. There are many other places out there to call and I recommend all of them over this place.

K. Bizzell

Jeffrey was the service Pro who took care of our plumbing issue this afternoon. He was extremely professional and went beyond what we expected in terms of providing us not only the service we requested but additional helpful plumbing knowledge that we found to be quite helpful. His energy and positive attitude was something you don't see everyday when it comes to handyman type calls. The House Call company did a job by getting this guy on board. If we have any issues in the future, we wont hesitate to ask for Jeffrey by name. Thanks Jeff!

Jay Franco

This company states it values its customers but have the worst customer relations and job etiquette. They rather ignore a customer after they have been paid, then fix the issue they committed. Multiple scratches and floors that are so uneven they feel like they have air pockets.

Allison Plante

Wonderful customer service! From the moment I called to make an apt and was greeted with a happy voice to Devon coming to my house and explaining every step, I would highly recommend! Oh!...And he fixed my plumbing issue too :) Thank you!