Reviews of Rich Services Air Conditioning & Electrical (Electrical Technician)

Steven Schroeder

As a commercial company with over 150 national locations, it is difficult to find a reputable company we can consistently rely on. Sara at the front desk was very polite and courteous. She was able to help me with any billing questions I may have. The technician and company didn't try to sell me services or items I didn't need. Their rates were very reasonable, I had a different company Rhode which charged me $70 to climb a ladder calling it difficult access. Rich services, working on the same unit said it was nothing more than an 8 foot ladder needed to access the same unit. It is previous experiences like this with other companies that will keep me working with Rich Services in the future.

Douglas Willingham

One of our units needed to be upgraded and our office is located in a historic building. The team at Rich Services were understanding and delicate in their approach to make sure things were handled carefully and the problem was fixed quickly! Thank you!!

Dianne Koher

Thank you so much for outstanding customer service...and heat! We were referred to Rich Services through our home warranty company when our aging heater died. Josh and Jacob responded to the initial evaluation calls, and then returned to install our new unit. They were so helpful and knowledgeable, and kept us informed every step of the process. We will refer Rich Services to our friends, and will be calling them for our AC/heating needs from now on!

Marla Gutierrez

I would recommend Rich services they had very quick response and were able to get me on a schedule to check on my electrical work being my breaker kept flipping when we would turn the air on ,so have been with out air .I also like the fact that they do electric/ AC so we don't have to worry about a different company coming out being it was my unit that went out .they are very friendly concerned and give you detail by detail description on what was wrong and what will need to be replaced .I really like the company and the service I am recommending them to be our warranty electricians from here on out .

Patrick Donathan

Josh was amazing! On time, very knowledgeable and professional. Good work man! Definitely would recommend to friends and family.

brandylee

Our Rental Company Edwards Properties has a wonderful relationship with Rich Services. They Keep me in the loop with all the work orders I give them which is so important to our company to be able to keep our tenants and owners informed. I see a very bright future with them

Ferrol

Excellent professional services. Mr Heinen was an outstanding representative for the company

John Jones

Rich Services Techs, Austin & Josh, really helped my family out after King Heating and Cooling (King H&C) failed miserably, TWICE, while leaving us without our cooling/heating system for over a month and a half. Our electric bill went from $180 to $500 in a month and the fan would continually run without cooling. King H&C came to our house two times on 10/18/17 and 11/02/17. The second service call was a recall because our unit still wasn’t cooling. Both times the techs told my wife nothing was wrong with our system, while I was at work. Temps reached the 90’s in my house! The first time Rich Services came out, on 11/07/2017, they diagnosed the problem in just minutes and had the part ordered to make our system run correctly. Thank you Rich Services and Austin/Josh!!! J. Jones Kempner, TX

Linda Sifuentes

This company is amazing! They’ve come twice to fix my ac. Josh Heinen is very professional and respectful. He gets the job done quick. He is very good explaining what the problem is and how he fixed it. I definitely recommend this company!

Heather Wachsmann

Rich Services team member, Jacob Sayers, was prompt to my house for services needed. Not only did he complete services, he then went above and beyond to help me and was of great assistance.

Barbara

We have called or had several people out to look at our air conditioner which has been leaking off and on for a couple years. They have either not shown up for a repair with no phone call letting us know or have said nothing was wrong, yet we have still had leaks. I called Rich Services who sent someone out the same day and when Deborah from the office knew Josh would be late called to let me know, that was a nice surprise. Once Josh was here he noticed right away a problem with our drain piping and fixed it. He also let me know to keep an eye on it to make sure it is fixed completely and guaranteed his work for 90 days. I was extremely happy that someone actually did what said and guaranteed the repair done. I will definitely be using them again in the future. Thank you for a great experience.

Joe Reyes

Our AC went out and had Rich Services come out and replace the whole unit. Another company had done our first unit and we had a terrible experience with them so we requested someone different. From the initial visit, we were VERY pleased with the knowledge and service that they offered. The guys came out and had both units replaced and running within 8 hours. Not only did they do an awesome job installing the equipment but the even vacuumed and cleaned before they left. We highly recommend Rich Services for any HVAC issues. - Joe from Rockdale, Tx

Kelly Mahoney

I will recommend Rich Services to everyone, they (Josh and Austin) came to troubleshoot my A/C unit and unlike other companies in this area fixed it and saved me lots of money in the process. The 2 employees sent were a wealth of knowledge and integrity and we were well pleased with their work.

Scott Meyer

Used Rich Services for the first time when my AC went out. Service technician was prompt and professional. Diagnosed the problem and then took the time to make sure I understood the problem and my various options to fixing it. Ultimately decided to replace my 20 year old system. The new system was installed the next day. Great service, great techs!

Amy Prescott

Timely service and really friendly technician that went above and beyond as far as explaining my electrical problems and all the options I had that would fit my budget. Thank you Rich Services and Jacob!

Deborah Gallatin

Friday at 3:30 pm and the AC goes out. Not good. So when my regular HVAC people couldn't help me I called RICH. They sent someone here and it was fixed quickly and courteously. I'm using them all the time.

Jimmie Gail Bartz

Excellent Customer Service, Quality Work, Dependable Prompt Response Time and affordable prices. We have used Rich Services several times over the last few years on two properties. They have repaired various A/C, Heating and Electrical issues at both properties. Josh completed the majority of service calls and has always been very professional, dependable and took time to explain in detail what the problem was and the options available to fix each problem with an estimated cost upfront. Too many companies try to selll you a new unit that is not needed and can be very expensive. Josh was honest and only replaced the damaged part if that was an option. Its so great to know there are still companies out there who put the customer 1st. Thank you Rich Services and Josh for being an Amazing Compny! I highly recommend Rich Services!

Dale Johnston

Josh did an excellent job, very professional and knowledgeable. I can honestly say I choose the right company for my air conditioning and heating needs.

Crystal Ortiz

Jacob was awesome!!Great customer service and very friendly. Would definitely use Rich Construction again.

Brooke Udy

Rich Services was able to make a same day service call when our heater wasn't working properly during the recent cold spell. Josh trouble shot the system and checked all potential trouble areas. It seems to be properly now. Thanks!

Mark Salmans

Called Rich services and they were quick to send out a technician who fixed my AC problem quickly and efficiently.

Linda Miller

I was very satisfied with with the performances of Rich Services. I had an electrical problem in my kitchen. I called for appointment the receptionist was very helpful and scheduled an appointment for the next morning. The technician was polite and knowledgeable. Fixed the problem and the fee was very reasonable. I will call them again.

Owen Messenger

Prompt, good service. Joshua Heinen was professional and gave great service. I will use Rich Services again.

Matt Reeves

Just had to share that Josh was amazing on our heating system repair. He was out here quick, got us fixed up, explained everything, showed us everything, wow, best service we have had from a heating and a/c company, highly recommend!

Philip McDowell

Prompt and excellent service. I called needing an annual service and inspection of my HVAC system, and they were able to come out the next day and complete the service. The technician was very professional and provided me answers to a number of questions I had concerning my system. I will be recommending Rich Services to all of my friends and neighbors.

Tiffany Zais

Outstanding service!! From making the appointment to the job being completed. Had two service appointments one for electrical and one for HVAC at my coffee shop “Cup of Joe”. Joshua and Ralph are outstanding and well skilled. Thanks again Rich Services!

Ken McKinney

$89 service call is ridiculous. Whether it’s two minutes or an hour and problem fixed of not. Lady tells me I get a full hour do I need light bulbs changed? Seriously? I sure hope nobody pays $89 to get a lightbulb changed because you are with this company.

Dulce Stine

I needed a very small job, called several places and nobody was willing to do it until I called Rich Services. From the moment they answered the phone they were friendly and very helpful. Bonnie immediately took my information and contacted one of the technicians and just in hours they solved my electrical need. Jacob did a great job, he was very courteous and knowledgeable. I definitely highly recommend this company and I will use them again. Thank you so much Rich Services for an amazing response.

Amy Scott

Josh Heinen did an amazingly quick job at getting out A/C up and running again after weeks of trying to get other companies out here and not showing up...not only did he show up but was here early and was done by our original appt time!!! Thank you so much for an outstanding job!

Nick Vazquez

Came out the same day and fixed problem. Fast and friendly sevice.

Shane Guinther

I contacted Rich services about a new AC unit. They were quick to give me an estimate and then schedule the work. The techs showed up on time and did a great job with the install. They were very knowledgeble about the product and cleaned up around them as they worked. I would recommend Rich services for any AC or electrical work.

Tatiana Viñas

Rich Services was assigned to my home warranty claim for replacing a non-functioning ceiling fan and repairing 2 broken outlets. Jacob was knowledgeable and took the time to explain what he was doing, and went out of his way to replace my ceiling fan with my specified color and quality. Would recommend.

Charlene Payne

Just had Rich Service's come out to our house and fix our heater. very professional and knowledgeable about the services that they provide.

Michael Varisco

Great experience with Rich Services of Temple today. Received a next day appointment. Josh diagnosed the problem and repaired it quickly. Service call and parts were priced very reasonably. Will use again.

Amja Luv

Jerad and Josh just two good ole boys that will do you right. Josh took extra care to make sure he explained all that he did to repair my aging units and give them an extended life. Fair price for the service.

Sarah Ourso

I have had the pleasure of working with Rich Services twice now for my A/C unit. First time was back in April when it wasn't blowing cold air and they came out same day, diagnosed the problem, got a new thermostat put in and serviced my unit. Second time was today and they were called out through my home warranty to do a follow-up service for another company whom did we did not agree with their 5 min diagnoses of our system. Josh from Rich Services showed up first thing this morning, checked my whole unit out from top to bottom, talked with me about the issue and called my home warranty on the spot to get the issue corrected. From the lady at the front office to the service men who come out to your place, Rich Services is absolutely great and I will be requesting them by name through my home warranty company if I ever need anything again!!! Thank you guys!!!

BenHeather West

Thank you for your quick response and excellent customer service. I appreciate you taking the time to explain things to me during the repair. Highly recommend !!

Matthew Scott

After months of dealing with our Home Warranty company, Josh made it possible for us to finally get our unit replaced. I will recommend this company to anyone on the are! Great service, great people...thank you so much for helping our family!

Draya27

Wonderful experience with this company. Josh was really helpful.

Carolyn Zila

Fantastic service, extremely professional, knowledgeable, proficient, and understanding. Mr. Josh Heinen called prior to arriving and showed up on time. Great personality and represented Rich Services above standard. I look forward to the installament of both AC Units and services when needed. I will definitely recommend Rich Services to all of my friends and anyone needing AC/Heating Services. I also want to say thank you to Mr. Jerad Rogers for his initial estimate and professionalism as well. Great Company !!!

Kyle Woodfin

The response time was incredible! Our AC stopped working almost at closing time. Sara, the receptionist, assured me that a technician would be here first thing the following morning and he was. At 8:15 am he was here and at 8:25 the problem was fixed. I called the office back as soon as the technician left and thanked Sara for making the appointment as quick as possible and actually stuck to the agreement. Without a doubt I will use this company again!!

Bogdan Rakidzich

Timely, professional, personable and reasonable. And Jacob is a really great guy! I recommend Rich Services.

Sgt Dave

Top notch Techs, found my A/C problem, offered me options and the fixed the unit on the spot. Total time from call to repair was less than 2 hours. The attitude of this company is what I liked best- it's the old fashioned "Customer First " this country used to have! Good job guys.