Reviews of Jon Wayne Service Company (Electrical Technician)

Bill D

Found these individuals to be professional, courteous, and customer-focused Update: 10/15/2019: Have to enter my comments and adjust the rating about my recent experience in trying to get an electrician out to my house. I wanted to have an electrician sent to my home to provide a quote to install a 30-AMP circuit breaker. I provided that information to the scheduler. However, I had to have a plumber to come to my home so he/she could say I needed an electrician. This was such a waste of time and unreasonable waste of resources. I cancelled the service call.

margi palacios

I've been a customer for a couple of years now and enjoy doing business with Jon Wayne. All the techs that have visited my home have been friendly, knowledgeable, do a good job in explaining the situations and get the job done! Jon Wayne crew, I THANK YOU for the continued service in keeping our home cool in the summer, warm in the winter; our water heater in working order and most off all, thanks for our Nest installed products!!! My son loves ya too!

S J

Troy was very prompt, courteous and professional. He didn’t make us feel stupid for attempting to fix the problem ourselves (thanks YouTube

Christie smith

Second time I've been serviced by Jon Wayne Service Company. Service is consistently excellent. Employees are clean, courteous and attentive. Juan explained the 40-point plumbing inspection clearly and repaired the leaking faucet quickly. I believe the charges to be a good value. I shall call on JWSC for any future needs including electrical and HVAC.

Jessica Rendon

The first thing that stands out is the level of communication from the first phone call to the technician diagnosing the issue. They were all willing to spend valuable time to make sure we were informed. So between the communication, timeliness of service, and tech knowledge, we are both pleasantly surprised and would highly recommend John Wayne to anyone.

Bessie Peel

We had Brent come out for our yearly inspection of our AC system. Not only was he fast but he upgraded our thermostat to better suit my family’s needs. He explained in detail how everything worked, step by step took me through the app & also gave me insight onset new products Jon Wayne offers. A happy customer of Jon Wayne for 3 years now!

JESSICA Brambert

I have to say as a road technician myself...That I will never use a different company after my experience with the gentleman that came to my home today to fix my ac...The gentleman (Lionel) that came to my home was so respectful and honest and took the time to explain all he was doing..He did not try and sell me everything under the sun...he gave me a few options on how to get the situation under control...When I said what I wanted he was very professional...And went straight to work... An exceptional employee to this business for sure... he has secured my business for the long haul with this company for sure...I think not enough people get credit for a job well done..Before he even left there was such a difference in the coolness of my home... he has made me so happy and has helped me get some much needed rest as my home is cool and great now..It is not often you find someone that has the respect and pride in their work as he does.... most people are just a job another job to most... but he was down right just a good guy..I can't thank this company enough for sending him out to my home... I don't trust many as I am a locksmith and have seen a lot of crapy things in this world..If you want someone that is going to do a great job I would for sure call this company... and have stated to them when I call to send this guy to my home as he made me feel comfortable and informed on anything he did ..Good job to Lionel for sure... he does your company proud and I hope that he gets the respect from your company he deserves...as he has secured my business for your company from here on out...Nothing but positive from me for this company as their tech was just great... Thank you for your professional service Lionel....Five stars from me and then some !!!!!!!! And people when you get such great service please share as the technician deserves to know he is doing an job amazing for you they should get credit when it is deserved...I'm so happy my ac is fixed so thanks for a job well done...and not taking my right and left leg with you...like all the other companies wanted... the prices are very good compared to most..and the service tech was extremely respectful and honest...everything I look for in a company for sure ..so if you need something call this company they will do an amazing job...and only fix what needs to be fixed and nothing more unless you ask for it.......

Jacqueline Rodriguez

Carlo was an amazing technician and was very efficient and informative the entire time he was working on our ac. He explained to us the issue and the steps he would take to solve it. He was extremely thorough and had a great attitude the entire time. If any issues should ever arise with our AC, we would gladly call John Wayne because of the amazing service we have recieved from Carlo

Gabriel Barrow

I am a first time customer. I called on Monday and the earliest appointment was Friday from 9 to 1. The electrician did not arrive till around 4 PM. I told Customer Service the directions to get to my house because the GPS is are all screwed up when it comes to my address. But the customer service representative did not pass that information on to the electrician and he called me because he was lost and was 40 minutes away from my house. I had asked, when I made the appointment, could I be the first customer on Friday morning at 9 o’clock because I had another service man putting up a satellite dish who needed the electrical work done before he could do his work. The other workman got here at three although he started calling at two and waited for the electrician to get here. For being an old, retired, handicapped, priest the bill of almost $600 was more than I had in the bank. I was then forced to join some club, that cost $29 a month for one year, that brought my bill down $100. The electrical work was finished, but I had other things to for the electrician to do, but he was too tired and is coming back next week. Unfortunately, the other technician was not able to complete his work successfully because of the stress and it was getting dark. He too is going to have to come back and correct his work. Google gave me two companies that they guaranteed. This company got five stars. The other company, Mr. Sparky, got 4 1/2 stars. Unfortunately, I went with the wrong company. The Google Guarantee said if I was not happy, they would pay the bill. I’m not happy! Would you be happy? I’m waiting for Google to call and send me a check! Good Luck!

David Masters

I would like to state that I received the most outstanding air condition service that I have ever received. My air conditioner stopped cooling so I called Jon Wayne Service company and they sent a Tech by the name of Carlos out to fix my system. Carlos was very polite and professional in all his actions in repairing my system. He explained everything he was doing. He had my system up and running in about an hour and a half. Carlos was the most professional technician that I have had working on my systems I have ever had. Jon Wayne Service Company should feel very lucky to have such a professional on their staff. Thanks to Carlos and Jon Wayne Service Company.

Mike V

Jon Wayne was expensive, but definitely worth the price! They did a great job and were quick to repair the problems I had with my A/C unit! Thank you Jon Wayne I highly recommend!

Richard Edges

I have requested that the same service person service my A/C unit for over 3 years. They tend to get use to the servicing the same unit year after year which is good. I request that you send back any of the Hispanic service personal to service my unit again I do not like having to grade the service member with that person looking over my shoulder at how I grade them. Mr. Richard L. Edges M.Sgt. USAF Retired PS the above rating is real and I gave the technician the same grade on his paper work. This form is very difficult to work with.

Deanna Chadwick

I had just purchased a home and the AC went out in less than a week. My home warranty did not cover it. From the very first call the customer service was amazing. Rose was very polite and helpful and was able to get someone out quickly. Dylan came to assess the AC unit and offered so much information about the system I had. He was polite, professional and able to offer lots of information to make my decision to purchase a new system very simple. The 3 gentleman who came out to install were also very polite and professional and got everything installed in a timely manner. I’m very thankful for the outstanding customer service and professionalism during a stressful and difficult time.

Bill V

Excellent technician with great communication skills. After checking my AC Brian explained the issues with my system and gave me a cost to fix it. Great job, I will definitely use Brian’s services again. He also showed me a service program that Jon Wayne offers that covers not just m AC but plumbing and electric as well. Very happy that I called this company.

Tim Valencia

My A/C service professional, Mr. Dillon, gave me whole new way of seeing this industry. The application of the latest technology, not only to get the accuracy of the total service and what is required for attention at the moment for service. His knowledge flowed through a process giving me a sense worth the detail explained and what exactly is being charged. Every step of the way he verified his service, The results were instant, certainly a satisfied customer and signed into the monthly service program with Johnn Wayne. Thanks!

James Lena Pena

I originally gave this company a 5 star rating but after a week of having problems with my HVAC and doing all repairs they suggested, spending over $2500 my system is still not fixed. The owner was quick to respond to the five star rating I gave before. I’m hoping to get a response and a phone call after this rating. And my unit fixed would be nice to have as well.

Talisha Ellis

A HUGGGGGEEEE Thank you to Brandon , his sons and service tech for replacing my AC unit and making sure me and my children were no longer without AC in our home. They were the most kindest , professional people I have come across ever. They deserve way more then just 5 Gold Stars. Thank you Thank you Thank you....

Dimebagdisciple66

After dealing with Roto-Rooters BS I decided to call Jon Wayne. I've been using them for years now and they are top notch. Their receptionists are always friendly and happy to help. Their specialists are extremely courteous and they always give us explanations in layman's terms. On top of all that, they also give us honest to God multiple options when it comes to fixing an issue. Highly recommend anyone using them. I even got their monthly membership which is super cheap.

Jennifer Henderson

I am a rescue club member and love the customer service Jon Wayne gives! I just had my annual heating check and my techs were Andrew and Brian they were both professional, friendly and knowledgeable!

Daniel Gonzalez

Jose arrived promptly and explained what he was going to do. He got to work and took care of what needed to be done explaining what he was doing. He was very courteous and professional in doing his job and in dealing with me and my wife. Furthermore, as with Jose, from what we have experienced, all the Jon Wayne technicians we have had contact with have been employees that Jon Wayne can be proud of. Great work!

Lucy Webb

Jon Wayne’s technicians are always respectful and professional. Today, Nathan braved triple digit heat to do his job thoroughly and well. I’d recommend this company to anyone.

Kimberly Saldaña

Would give them 10 ⭐️ if I could. From the first call requesting service, to the completion of the job, every person has been knowledgeable, professional and friendly. We are extremely happy with the work we had done to our AC unit. It’s never fun being without AC during the hottest time of the year. Jon Wayne fixed the problem (thanks Ryan!) and earned a new customer. Highly recommend.

Joelyn Adinig

Husband says it was a great experience from beginning to end. Thank you for sending an electrician out to us on the same day that we found out it wasn’t our plumbing that was the problem for the water Heater. We will always stay loyal to your company and recommend you all to others. Thank you again so much. My daughter won’t have yo suffer from migraines with cold water, she can go on with a normal week now. I wish all great things for your company.

A Respress

Brain, from the beginning, provided outstanding information and support. He was extremely helpful and was very knowledgeable of the products being addressed. We asked him to return during the installation and he made himself available to answer our questions and concerns. He is an outstanding company representative. I would like to thank him for the outstanding support. I also want to thank the installation team, they worked hard all day to finish the job. Both inside and outside units were installed professionally. I had a very positive experience with this company.

Paul Harrison

Jake was very efficient in reviewing my situation and providing a quote. He also understands the importance of listening to the customer. I expect Jon Wayne maintains high customer service through great recruitment, hiring strategies, and a culture of building customer loyalty.

Tara Stevison

Very professional company. I called Jon Wayne because of a couple issues we were having with our AC system (not installed by them) & needed a legit recommendation. The service advisor that came out (Dylan Fisher) was courteous, professional, knowledgeable, thorough and I believe he was honest about his recommendations. We decided to replace the entire system and start new in an attempt not to waste any more money with the old. Our duct work was also replaced as it was 33 YEARS OLD. The team of installation specialists (lead by David Luciano)were just as impressive as Dylan! They too showed an exemplary dedication to get the job done right...the first time!! I can't say enough about their no nonsense work ethic! We've only had the new system two days, so I'm not able to grade on that yet, but so far so good & as they say you get what you pay for. I can't even tell its running its so quiet, and my house is cool & cool in places it never has been before. I'm glad I randomly chose them!!

Britney Dow

We contacted John Wayne yesterday afternoon due to a/c issues and were able to get someone out today, which was a quick turn around since it’s summer. Lane came out to service our ac as it had not been cooling the house. Turns out we had a bad blower motor, which he was able to replace. He informed us about saving money by becoming part of John Wayne Club program, so we did and were surprised to learn all the great perks to joining. Lane was friendly and professional the entire time. He ended up working with us for about 4 hours (he had to order parts and go pick them up) and we appreciate all his hard work. Thank you for great service!

Melissa Flores

Great experience started with phone call to customer service then onto the scheduler and lastly the technician. Tech was on time and explained all that was being done as well as recommendations. We have used Jon Wayne for the last few years and they’re hard to beat on almost every front, at least for me.

Judy Brown

Recently had to have a technician come out when the AC went out. Called around 730 pm expecting to have some one come out in the AM. Jon Wayne gave me an appointment for that evening and around 9pm technician came out. Before 1100 pm the AC was fixed and house was cool again. The temperature has been in he high 90s so it was quite hot in the house. The technician (Cobey) was very professional and realized the problem immediately. We have had other AC companies over the years and none can compare to Jon Wayne. Great customer service. Thanks again!

PerrytheSheepie Garza

My AC went out in the middle of August while I was out of town. James was an excellent technician. He laid out all the options, told me exactly what was wrong and had it up and running in no time. He was quite the gentleman and customer service for this company is excellent.

Melanie Huckle

Talk about as a woman being treated with respect. I could not have asked for a better gentleman than John Wars. John paid attention to detail on everything I was explaining had happen when the "other" tech had come and gone. He went through step by step and of course there were a few extra steps before realizing the issue was something I had mentioned to the "other" tech was not looking right when he left. It was dark when he got there and being that late did not matter to him. I don't mean to... ok YES I DO mean to put John on a pedestal but this guy ROCKS!!! He truly knows his stuff when it comes to A/C repair. Even if he gets a little shock along the way. John still took it like a champ. Talk about a valued employee. My A/C has been working great from the moment he left and I am sure it will be working fine hopefully for a long time. John will definitely be the guy I ask for to service my A/C unit in the future. Soooooo, remember his name... John Wars is the best!!!!

L Briseno

I had the ac tune up done and my tech was Carlo. He was awesome, told me what he was going to do, answered my questions and even helped me fix something else. He was very good and I would have him come back and even gave me his number in case I had any questions. That ac tune up was good for my system that is 3 yrs old. Nice and cold in here now! Thank you Carlo!!

Celeste Wall

I appreciate Jon Wayne Service Company and the good job they do and I would give them five stars if they were more cognoscente of their customers time. I understand extenuating circumstance but more often than not, appointments are rescheduled due to Jon Wayne's inability to meet their original commitment. BUT, let it not be mistaken, when Leonard can actually get here he is nothing but happy, helpful and willing to handle the task at hand!

Jose Munoz

Joseph Munera is a excellent technician. He conducted a thorough inspection of my stem and performed all necessary maintenance with excellent technical expertise. My experience with Jon Wayne has been outstanding He installed my system and has provided top notch support. I highly recommend Jon way to anyone needed Air Condition.

Stephanie Espinoza

They came fast and fixed the problem immediately. They also went one step further and checked the whole system to ensure it was working properly. The technician Robert was professional and efficient. I am a member of the rescue club so to put the cherry on top - it didn’t cost me a cent!! Thank you Jon Wayne.

Louis Vrana

The entire staff at Jon Wayne are outstanding professionals. Jeremy was awesome, he quickly discovered the problem with my AC unit. He thoroughly described the problem and explained solutions clearly. He went over options and cost giving me the available choices. Once I made a decision he quickly went to work fixing my AC. He makes a difficult job look easy. I am very pleased with Jeremy and all others I communicated with at Jon Wayne. Thank you, thank you all and God bless.

NM P

Carlo did a fantastic job with our service today. Our AC stopped working and he took time to explain what happened and educated us on how we can better maintain our system. After a few not so great experiences with the company, we were impressed with Carlo’s knowledge and professionalism. We were ready to cancel our rescue club membership but because of his service, we will re-enroll. I hope Jon Wayne acknowledges Carlo’s expertise and going the extra mile for customers . Kudos to him! Thank you Carlo for great service!

startrip0724

Jon Wayne techs are always great. But Jose went above and beyond. Super nice guy and got the system up and running in no time. I will only use Jon Wayne from now on. Thank you for a company that still knows the meaning of "Customer Service".

Sylvia Falcon

The service man was very friendly and explained to us in easy to understand lingo what exactly was going on what needed to be done. He was very straight forward and honest. And let us know what we needed to do to maintain our AC to keep it in a good working condition.

Kym Sellers

Bobby at John Wayne was an absolute professional. He assessed and repaired the issue extremely quickly. Not only professional but knowledgeable. If I were John Wayne, I’d hold on to this one. I thank him wholeheartedly for being as awesome as he was. He was on time and didn’t leave a messy work area. I’d recommended him to anyone who asked about his work ethic. Thanks to John Wayne for sending their best to my home!

Jeff York

Easy to schedule an appointment. Polite. Showed up to appointment on-time! Five stars. Update: 8/31/2019 - Entertained a second appointment only to receive a bloated verbal estimate. Minus 1 star. Update: 9/3/2019 - Still waiting on a written estimate. Minus 1 star. 9/25/2019 - They did not like the fact I asked for a written estimate that explained the price quote. The company will just give you a final number with little to no detail. Reducing my score to 1 star. For the record, I found another company that was more than willing to go over the details. It cost me $300 more that what Jon Wayne quoted but at least I know exactly what I’m getting. Shop around folks!

Ann Santos

We are very pleased with the service provided by the Job Wayne company and their technician. The communication from the time we set the appointment, to the arrival at our home, during and after the service were all professional and timely. the work was completed efficiently and effectively. John, our service technician, explained the problem and the solution. We would recommend the Jon Wayne company to others.

Mussie Beraki

I had a meeting consultation with Jamie, their sales consultant today and he was very professional n very knowledgeable about the various a/c systems they have and answer all of the questions that I had. Also he was able to quickly inspect what we have n how he can make things efficient n better for us. Overall I had a positive experience with the consultant, he appears to be honest aLthough the overall cost tend to be on the higher end.

Rachel Leal

First of all they came out the very next day to give me a quote, then I was promised my new unit would be in by 6pm the next day and it was done by 3pm. Everyone was very nice, very professional and answered every question I had. They stayed around an extra hour just to make sure everything was working perfectly! The unit we bought exceeded our expectations and we are very pleased with the whole process. They were referred to me by many people and they still surprised me with the level of customer satisfaction. My house has NEVER felt better. Thank you Jon Wayne.

Michelle Linsley

Jon Wayne are my go to for AC and electrical issues. I am a member of their Rescue Club so I always get VIP service. All Jon Wayne associates are professional, knowledgeable, and courteous. I would highly recommend.

Linda W.

This was my first use of Jon Wayne, but I was very impressed with Andrew and his work on my AC. He took pictures of my system so he could patiently explain his recommendations. It was clear he wanted me to be comfortable with the options available and the service he provided. There was absolutely no pressure to go with higher priced options, but I agreed with his recommendations after seeing the evidence and hearing his explanation. He took his time as if I were his only customer! I will be using Jon Wayne again.

Al Gemela

Professional service! James really know his stuff in electrical work. Not only that, but he was patient enough to educate me on the process, electrical realm, and cost benefit analysis w/consequences! Jon Wayne (James), Is certainly rare find in today’s line of home contractors and/or work. Well Done! on explaining EVERYTHING in detail Jame. We are very appreciative of your professionalism. Best, Mr. U

Gina Chang

We had a leaking kitchen faucet. We called John Wayne's Service company. We received same day service and had a great service technician. Benjamin M. was professional, courteous, informative, and skilled. He was able to diagnose and fix the issue very efficiently and in a timely manner. I would recommend this company again. Thank you Benjamin M. you were awesome!

Patty Herman

Lane was our service tech. He was amazing and very knowledgeable! Explained everything perfectly. Four days ago I had a different ac company come out and they did absolutely nothing to help our family! Thank goodness for Jon Wayne!! Thank you Lane for everything!! Now my family and I are comfortable in a cool home again! Our pets are also thankful!

Robert Banda

This was an AMAZING EXPERIENCE!!!! Outstanding communication through out the entire process! My Techician Richard Hickey was professional, courteous, and informative. The technology he utilized to perform my AC tune up was state of the art and he utilized it to show me what and why he performed certain actions. Being in the Service Industry myself, I was extremely impressed with today's visit. I HIGHLY RECOMMEND Jon Wayne Service Company to anyone who wants the job done right the first time by a Company who has Team who truly cares!!!

Shannel Nicole

Amazing! Dylan Fisher did an awesome job.. He was on time , professional and hard worker. Very polite and informative,.. My AC works better than ever! I would highly recommend him and would love to have him back to service my AC.

Mary Graf

The service was awesome, they were respectful, able to explain what the problem was, showing how things work and what parts were needed. Was even able to tell me the many options they have to get the parts. My home is better then ever and not once did I ever feel like one of there customers but more like a long time friend. Thanks Jon Wayne for your service, your patients and working hard to make sure we all stay cool and feel comfortable.

Amber Williams

Robert installed a ceiling fan and fixed a broken three way switch for us. He was awesome! He was professional, personable, knowledgeable, and kind. He took time to explain things to me as he worked which I really appreciated. He even offered to vacuum up after his work to tidy things which was really above and beyond! Highly recommend and will definitely use again. Thanks, Robert and Jon Wayne Service Company!

Ernesto Solis

Joe was very thorough and conscientious in the work he did. He kept us informed of the work he was doing as he did it. He was a very polite professional. Thank you Jon Wayne for your great technicians and their wonderful work ethics. So far , the techs we have dealt with love their job. Says a lot about their boss! Please, please, please keep up the good work!

Jenna Spear

I could not ask for better service. The service techs were courteous, knowledgeable, and explained everything they were doing. I have used Jon Wayne Service Company for seven years and would not think of changing. Keep up the good work. Jenna Spear

Mark Whittier

We purchased a house in need of a new AC and heating unit, my first call and only call was to Jon Wayne - which was the right decision. I scheduled a convenient appointment for a Saturday and Jake Pettit was promptly on time. He explained everything thoroughly and didn't try to pressure or push a sale once. One of the best visits I've had from a service company! The following Monday they were there to install, friendly, professional, and courteous. A great experience from beginning to end! Would definitely recommend.

Ben Le

Thanks to Bryan, the technician, for his good work! Bryan is friendly, knowledgeable, and very enthusiastic. He took time to explain and gave me options to select. The customer service lady was nice, but did not schedule my appointment properly. I left my work early today to go home for the appointment and planned to go back to work, but I couldn’t because the time frame was too long. (I was told the time frame 9:00-1:00, but the technician arrived almost 2:00). Overall, it was good.

Linda McKee

We have been with Jon Wayne Service Company for MANY YEARS for VERY GOOD REASON! They have provided, in our opinion, the PREMIUM SERVICE for a VERY REASONABLE PRICE! Their technicians are very highly trained and KNOW what they are doing! I've never met one that I didn't trust after speaking to them regarding the service. It was our pleasure to have Mr. Daniel Garza as our Certified Service Advisor during this review of the condition of our plumbing and air conditioning systems. He took his time carefully assessing each system and site and gave us the complete run-down at the conclusion of the meeting. We were very satisfied with his findings and couldn''t be happier to hear everything is running great!

Martin Plata

Great service. I had two different technicians for Air Conditioning & Plumbing and the service was consistent from start to finish. Punctual, professional and extremely competent/knowledgeable. Definitely using them from now on.

Domingo Ramos

Excellent service technician. Explained everything that he was doing and made sure I didn’t have any questions. Technician was also very courteous, and polite. He made sure that he kepted his work areas clean and neat. I would recommend Jon Wayne service for your A/C needs.

Calvin Cooper

My technician, Robert, was awesome. He clearly explained the problem and my options. He was professional and courteous throughout. I greatly appreciate the excellent customer service.

Yvette Galvan

Robert and Jonathan came out to look at some electrical work that was needed in my home. They did a great job! Looked at everything and gave me quotes (immediate, should, and recommended). I appreciated the efficiency of my appointment. Look forward to working with JWayne in the future!

Raul Medellin

Cobey Kelley is the most professional, knowledgeable, trustworthy, patient worker I have had the pleasure to meet. He explained everything very carefully and assured me I did not need a new unit just to charge the system correctly. In would have been very easy for him to just say my unit needed replacing since it is an older unit. He spent over 3 hours to make sure it ran properly and made me feel like I had a family member working on my AC. Jon Wayne if very fortunate to have a worker like Cobey and I am going to recommend Jon Wayne to anyone that asks.

Dede Spencer

Our technician, Dylan Fisher, was very courteous and efficient. He also did a good job of explaining the work he was doing. I would recommend Jon Wayne Service Company.

David Sousa

I was very pleased with both the quality of work and professionalism shown by my service provider Jack. He did excellent work on a timely basis and was extremely helpful in answering my questions about both the work and the equipment he was working on. Jack is welcome to come back next year for my next annual maintenance visit or any other time that I might need repair or replace actions. Keep up the excellent service!

Rebecca Lambert

Abel Lewand arrived to fix my air conditioner this afternoon- it was hot and late in the day, but he worked very hard to get things working again. He explained everything to me and patiently worked to fix our one air conditioner and provide maintenance on the other. He was very polite and professional. I received updates from office staff as to technician arrival times and Abel worked late to get the job done. I was very pleased with the service and would recommend them.

Missy Campbell

AC went out, called at 5am and by 10am had a serviceman here and always so kind and courteous. Fixed my unit super fast and am very happy. Best service around.

Issac Perez

Jon Wayne has always provided excellent service for us. I’ve had them come do my water heater and now my electrical. Will definitely use them for my A/C soon.

betsy flores

Jon Wayne has done an amazing job of giving us top notch service. They installed our new system two years ago and have been so awesome about following up with our routine maintenance appointments. The techs have been extremely professional and the office staff are always so gracious. We’re very grateful for your commitment to quality and service.

Nancy Mauney

Joseph Munera came to my mother's home to perform a plumbing assessment. He was very polite, professional, and went out of his way to make sure my mother (a senior, senior citizen!) understood what he was doing and why. He is also very knowledgeable. He is an asset to Jon Wayne Service Company. We will continue to use Jon Wayne.

Melissa Miller

My service technician, Roy, introduced himself upon arrival and was very courteous. He told me what he would be doing with an estimated time frame. Upon completion he went over the results of the inspection and tune up. Roy was very knowledgeable and seems to really enjoy what he does. I feel that he is a real asset to your company.

Cathy Humphrey

Well I thank you for your service but $200 to install a felling fan that was already set as far a wiring and the bracket set in the ceiling! All the guy did was put the fan up 15 mins!! I have 4 more fans but @ $200 each , no thank you! I definitely will have to find another company, because I really think that is a rip off myself! I could understand if there was more work into it, but not to just put it up that's just wayyyy to much! Cathy Humphrey

Debbie Gordon

Awesome gentlemen named Juan came out to our house today for a quote on service needed. Didn't try to talk us into anything we didn't want. Genuine and friendly, very honest and helpful. Very refreshing. Thank you. Highly suggest this company.

Ashley Castillo

Every time there is a problem at home we didn’t know who to call my mom recommended Jon Wayne and their service is wonderful they recommend and take time to make sure the job is right! I’ll never call anyone else again they have great electricians and plumbers who know exactly what they’re doing! Shout out to Bobby Terrell & Mark Ruiz who have provided me with outstanding customer service.

Michelle Moore

Great service, the technician Joseph was knowledgeable & professional and helped get my A/C in top shape right away. (Which I really appreciated in this hot Texas summer!) Highly recommended.

Michael Pryor

I am so glad I chose Jon Wayne A/C for my replacement heating and cooling system 3 years ago. I have always received courteous and prompt service. A real plus is the Rescue Club and the annual checkup of the entire system. I am amazed at the thoroughness of the inspection. The tech spends about 1 1/2 to two hours checking everything to ensure no unexpected issues in the future. This last annual check was performed by Edward with whom I was most pleased. There seems to be a great culture within the company as it is reflected by every employee I have encountered. Edward is a great representative of that positive attitude. A+

Darrell Fuller

I am so glad to have Jon Wayne. I was tired of searching for a good Plumber / AC Service company. These guys and gals got it working right. Don't mess around and call the best! Great customer service! Great service calls! I can't say enough positive things about Jon Wayne!

Andrew Seiler

I called Jon Wayne to come give me some quotes to run electrical and plumbing lines for my new house. They scheduled me and we’re able to come out in just a few days. Robert and Ruben were great! They Showed up on time and were very courteous and professional. They answered all my questions. I was very happy with the respect they showed me and their level of professionalism.

Lauren Flores

I am so impressed with the customer service I receive with Jon Wayne! Normally when a company gives you a time frame, we are all expecting them to come out at the very last minute...not with this company! Each time they were here early on during that time frame. The techs are always so kind and explain the process of what is going on. Our home was not cooling properly and Jose S ((#1819))came to help us out this morning! I had several questions and he answered so that I was able to understand. He was kind, respectful, and incredibly knowledgeable! Thank you Jon Wayne and Jose S. We will definitely be calling you all again when we need help in this Texas heat!

Carlo Avendano

Chris Salas was amazing! He took care of my plumbing issue in no time! I had a busted pressure relief valve that needed to be replaced, and Chris saved the day! Now, I get to enjoy my weekend with my family at the coast because of the very fast and professional service that Chris, and Jon Wayne provided for me ! Best service company for AC, plumbing and electrical in South Texas !

Ralph Lamberth

Fall unit checkup. As usual Jon Wayne was on time. The tech was very knowledgeable, professional and thorough. I'm a member of the Jon Wayne Rescue Club so no charge. Spent some time discussing some energy saving options and costs. As always, great service.

Suzanne Sullivan

I was in immediate need & Jay Carlson came the same day & his recommendations were accurate. Hector & Brandon ,the installation techs were skilled & Hector explained thoroughly & answered all my questions. I highly recommend Jon Wayne Service Company. I am so pleased with everything they sold me & installed excellent quality, excellent customer service .

Chris G

I had Jon Wayne come out for my annual AC check up, and Mike the technician was very through. He explained everything to me each step of the way. Mike made sure the AC and Heat system we working correctly, safely, on the inside and outside of the house. He gave me suggestions to make the system last longer and works as efficient as possible. I am glad I am a Classic member of Jon Wayne. Everyone is always pleasant and professional, from the phone calls to the technician wearing the shoe covers. Calling Jon Wayne is the best call to make! Thanks Jon Wayne and Don Rackler.

Brett Coffman

I used them over the phone. I was impressed on how easy they made it for me to purchase a new American pride ac unit and my options I had.

Ross Birdsong

These days it's refreshing to have a professional perform service on a system in your house. Tom with Jon Wayne was courteous, communicated every detail with us, and had a great attitude. I trusted his assessment of our AC problem (rare for me). I highly recommend both Tom as a technician and Jon Wayne as a company. Our house is only 4 years old but the AC was so poorly installed that it developed a blockage in the coolant lines. Abel gave me a good description and plenty of options - everything from a minimal "fix" to system replacement. I'm not a fan of patching over multiple years so I decided to replace the entire system. Abel got us scheduled for the next day! The team of installers laid down a trail of floor protection, dismantled the old system, and installed the new one in about 9 hours. As they were wrapping up, the smart home technician arrived and installed our new thermostats. Every member of this team is very knowledgeable and willing to answer any question you might have. My experience was very positive. Glad I joined their Rescue Club!

Max key

The Jon Wayne company is a friendly, professional, communicative and knowledgeable company. We are happy that we used them to replace our old AC system. We especially thank Kevin (1910) who came out on a very busy Saturday to repair a technical issue. He is a very kind and extremely smart with all he does for Jon Wayne!

Adriane Rumfield

Carlos, with John Wayne Service Company, did an amazing job of explaining exactly what happened with our ac and how he could fix it. He went over the maintenance of the drain line so that we won't have the issue again. Really nice guy and was very respectful. We will definitely use their services again and ask for Carlos!

Cate Hedrick

I requested an appointment for an estimate on Thursday afternoon and had rep Matt at my doorstep at 9am the next morning. Matt was courteous and knowledgeable. He was able to get us financed and installed all in that same day. I called other companies who either didn't return my call or couldn't fit us in until the next week. We may have been able to get a system for a little less elsewhere, but I highly doubt we would have gotten the same value in products or services.

Miranda Rodriguez

Our amazing technician James did a great job fixing our AC in a timely manner! After a week of not having AC in the Texas summer heat we are glad to say that within 2 hours of James arriving we felt a noticeable difference in temperature. Thank you James, you are a godsend. We will definitely be calling if there are any issues now we know James or his coworkers at Jon Wayne can help! Best regards, The girls that WERE cooking in the 90° house you helped today P.S. Thank you! Thank you! Thank you!

Valentin Lopez

Jaime Garcia is personable and courageous. I guess I would say he is charming. However when we asked how long the estimate was good for, he replied only for today. We felt pressured to make a decision today, hence the rating of 3 stars.

Karen Webb

As always, pleased with the service I received. Glad to be able schedule an annual inspection on a Saturday morning instead of having to do it during a work week, by scheduling it several weeks in advance. Bobby Terrell was most professional and was able to take care of the minor issues quickly while performing the annual inspection and hot water heater flush. Appreciated the recommendations without any pressure, I decided to take advantage of one that is scheduled at my convenience.

Denise Wimberley

The worker who showed up at 745 knowing i had been without ac since sometime the night b4 was absolutely wonderful. He had my ac working within 15 minutes....it was a clogged drain in my attic which he bypassed first while he got his equipment to unclog and clean up. He checked the outside unit at least three times b4 he finished up. My house is cool already....i say thank you so much to this man from the bottom of my heart. My house was at 82 when he got here and is already at 75 now....wonderful

Mike Alcorta

Noe came out for my scheduled maintenance appointment yesterday. I received a phone call prior to his arrival. He was prompt, very courteous, and professional for the entire visit. He worked very quickly yet was thorough in his work completed. Great experience yet again!

Mindy

Their tech Chris was so helpful and understanding. He showed up on time and took his time helping me understand what I needed. Felt really comfortable with him and his team. I will recommend to family and friends.

Cynthia Segura

The entire service experience was phenomenal! From the punctuality of the technician to the service he rendered. Tony was polite, kind, listened to our concerns, showed us his findings and gave professional advice on what needed to be done and how to get the issue taken care of whether through our insurance or directly financing with Jon Wayne. My husband and I will definitely recommend and continue to trust our home to the Jon Wayne company.

Dean Vande Hey

Customer Service Representative-notably Mr. Trevino, was most professional and personable, as were the other representatives--and they sounded genuine. The electrician-Mr. Joshua Riojas- was very professional--thorough knowledge; detailed explanations; direct eye contact; patient. Ensured the client fully understood how and why the Bonding system worked and was effective. Did not even attempt to suggest a repair where one was not needed. Outstanding performance.

Danny Kempen

Had a great experience with Chris Buck. He was showed a great deal of patience and help us find the right system for our needs. Very courteous and polite. Can’t wait to see if the service guys can show the same amount of professionalism. I highly recommend Chris and Jon Wayne

Patricia Velasquez

I found Jon Wayne Services online and they were able to come out the next morning. Their rates are a lot better than some of the other quotes I received. Richard was very friendly and professional and gave us great recommendations for maintenance. Will definitely use again!

gillbt

Troy was extremely professional, knowledgeable and friendly. He explained what needed to be done and presented the prices before beginning any work. Troy quickly repaired our sink clog and replaced our sink drains. He also explained JW’s rescue club, which we purchased. He did a great job!

David Colvin

We came home to a hot house! A sensor detected an issue and shutdown heat pump. Called service, and being under contract, got priority time!! Kevin came out within 1-2 hours, detected issue in under 5 minutes, resolved, and also performed our annual inspection...thoroughly. Once complete he explained every detail and reminded us to renew our maintenance contract (left copy with our options selected). Our cost for today’s service? NOTHING!! As senior citizens on a fixed income, that was a blessing! This company, its products, and employees are all first-rate. You should try Jon Wayne A/C. We did!!

JoAnn Cruz

The staff at Jon Wayne are the epitome of professionalism. From the moment Joshua Estrada came over to evaluate the ac needs of our home to today, when we had a problem & Adam Seigler fixed it, everyone has ensured that our needs were met in a timely & courteous manner. They have always responded quickly with the care & concern that I feel they would give their immediate family. You can see that this company wants to provide extraordinary customer service & strive to ensure that their customer's needs are addressed quickly. Anytime that I have contacted the customer service rep, they have answered with compassion & set up whatever appointment is needed to serve our needs. Being an elderly couple, the quality of service a company provides is very important to us. I would highly recommend Jon Wayne to anyone needing mechanical needs because they deliver on their promises. jac

Jose Flores

Brian Swisher. Certified Service Advisor was outstanding!! Showed up to house very professional advised me on what was best for my a/c unit then properly identified the bad components and fixed it correctly! I had AllPro from San Antonio come work on unit previously and they incorrectly connected the capacitor which made the unit ineffective. Brian visually showed me the error and then explained the correct process of connection. The a/c unit immediately started working efficiently and cooler! I recommend Jon Wayne because of their honesty and expertise!!! Cost is irrelevant when done right the first time!

Bob Storck

We appreciate Jon Wayne Service Co. coming out on a Sunday to repair our A/C. The technician was very polite and professional. He diagnosed the problem quickly and made the repair in a short time. Excellent service!

Brandon Rodriguez

I used the John Wayne app to open a service ticket. I promptly received a call and scheduled an appointment. Within 24 hours a technician was at my door and resolved the issue. Very professional, courteous and reasonably priced. Excellent service!

Kathy Wood

Joshua and Rick were very informative. I'm not an electrician, so I wouldn't be able to say if they were thorough, but they explained what they were doing and what they found. Options were detailed and financing was provided. I'm excited about Jon Wayne doing my work since my past experience with heating and AC has been very good.

Phil Oney

This should be no stars. I wanted an estimate to replace two showers and I confirmed on the phone this was work Jon Wayne does and could deal with most types and materials. I chose not to do business with Jon Wayne after experiencing difficulty in first scheduling an appointment for an quotation and then the plumber / estimator arrived very late. Schedule window was 11AM - 3PM. He arrived around 6:30 PM. The dispatcher called around 2:30 PM and said the plumber would be a little late. The plumber / estimator was very respectful and looked at both work sites and then said he'd have to have someone else come out to give me a quotation. I was very clear on the phone what the project was so it is a bit of a mystery why Jon Wayne would send a person who couldn't develop the quotation. The plumber schedule the second person to come to my home on Friday afternoon to look at the job. I cancelled this appointment as I do not wish to waste anymore time with this company. They wasted seven plus hour of my time already. During this event, I interacted with the on-line chat after 5 PM (polite but unable to handle my concern); I called the office a little after 5 PM and asked for a manager and she said they all left for the day. The person I spoke with said she made a note and would have a manager call me in the morning. This never happened.

Sandra Hansen

As a longtime customer of Jon Wayne, I always appreciate the service I receive. Their warranty is the best in the business. Also, Benjamin Martinez is the most knowledgeable and professional plumber that has ever provided service in my home. He is a tremendous asset to the company.

Jess M R

Long time customer of Jon Wayne's Services initially for AC then most recently for plumbing. They have a program called Rescue Club where with a very reasonable monthly fee they'll come out for a complete tune-up of an installation or services done including coverage of replacement parts. No Charge. Technicians are very professional, courteous friendly and knowledge of not only their task at hand but putting themselves in the customers place. Today Daniel came by and serviced both our central AC but the plumbing as well. Checked water pressure, tested water hardness, and we all know San Antonio water is in a class of it's own. Plainly put, he checked anything and everything that pertained to plumbing. Did the same with the ac. If it isn't doing what it was supposed to be doing he had it corrected. Sure you can say "Isn't he supposed to do that in the first place?". Yeah, well I've been impressed by the services Jon Wayne has provided us. I was expecting two trucks to be parked outside. Talk about multi talented. Daniel took care of both tasks. We're happy, been happy and will continue to stay with the Jon Wayne Team.

Bruce Gatti

Ontime/Courteous/ and COMPETENT!! Service technicians were knowledgeable and PROFESSIONAL in every aspect. They installed new faucets in both bathrooms - left the work-site CLEANER than they found it and the cost was more than 'reasonable' for the work they did! I would DEFINITELY recommend the Jon Wayne Company for any and all service work - and I plan on hiring them again should the need for their professional expertise arise again.

Tracy Trevino

Having no air conditioning during a hot Texas Summer is the most uncomfortable situation you can imagine. That is why I am so glad I called John Wayne Services. The three individuals I have worked with were extremely polite, well informed, and most of all positive and well mannered. As a single woman you have to be concerned about strangers in your home but once I met Eric and Hector and watched them work and explain the system to a customer with a lot of questions; I can now highly recommend their professional behavior and work ethic to others in need of their service.

Barbara Morales

I will never forget 14 years ago when a snow/ice event happened in San Antonio on a weekend and my outside unit stared smoking! No company was answering thier phone except Jon Wayne the owner himself answered the phone. With care in his voice he explained what was happening and reassured us we could turn the unit back on. ( It was steam not real smoke I believe) I was so grateful for him answering and the time he gave me. NO charge but I knew if I ever needed those services John Wayne is the only company that will ever get my business! That good deed has never been forgotten! Thank you

James Yatso

They strive for 5 star reviews. I am a auditor. It's difficult for me to say something is perfect. Great service, very patient service representative. Got the job taken care of. No complaints on my end. I signed up for the Rescue Club, looking forward to see how this works. I will keep all posted.

April Garcia

Michael was out yesterday to do our annual check. He was very friendly and made sure to explain everything so that we understood. He was not pushy in his suggestions, and we had a great service experience.

Jerri Dexter

The words “we can’t do that” never came out of their mouths. They gave us a multitude of options and then when we called to have install done we found out that they had a special going on and we got a step up on our equipment, insulation added to attic and we saved 2000.00! Awesome awesome experience so far. Install to happen in less than a week!

ISABELLA MARTINEZ

Service Technician was knowledgeable with the inspections done on our AC unit. He was very professional and pleasant to talk with. He offered other services he felt were important for me to know about. He took his time in performing the maintenance on our AC unit . Good representative of John Wayne company.

James Gray

I just wanted to put in a review to express the pleasure and satisfaction I had working with Jon Wayne Service CO in San Antonio. From the time they came out for initial visit, Able was very helpful and his great customer service and knowledge sealed the deal for me to do business with them. Able, Tony, and Andrew showed me different options with my budget in mind and didn't pressure me at any point. He made it so easy and answered every question I had. I didn't feel like I was getting a company answer but the truth. The installation was real quick and professional. I have never worked with such customer oriented professionals whose mission is to serve the client. Not only that, but Jon Wayne's work was excellent, had great communication and were always friendly. I will gladly serve as a reference for them anytime and recommend that everyone do business with them. Once again Able was AWESOME!

Sean

Robert was a huge help. He showed up during the time window that was quoted to me and when he arrived he answered all my questions. He was very friendly and helpful. I would highly recommend him for any electrical work needs.

Michael Parsley

The best customer service and attention to detail I have ever come across. From the ladies that answered my calls to the guys that came out to perform the work, they were all amazing. I can’t say enough that would justify the level of professionalism these folks exhibited. Top notch company. I highly recommend Jon Wayne!! Thanks for saving my family on this hot day!!

Roy R

I'm Roy. And I got to say we are very pleased with Brian's outstanding performance and professionalism. He was very detailed in explaining what was wrong with our old unit and did a great job at making it run again. He also explained what replacement unit would be most efficient for our home since the unit we currently have is very old. We will definitely will be using Jon Wayne again in the future.

David Hay

The technician was fast and courteous. The entire troubleshooting and repair took less than 1.5 hours. My system is outdated and required some refrigerant no longer produced, and that stuff ran me like $250 for 5 lb. I don't really know how much I can fault Jon Wayne Service Company for the cost of this refrigerant though, I know that is a fair market Price if you include labor and Storage in a service environment. Just wish it didn't have to happen to me. Aside from that, the house is cool again, Things are less humid again, and there will be a lot less sweating at night upstairs. Thank you Jon Wayne Service Company.

Kimber Shelton

Tech arrived. He was very polite and profession. Resolved the issue quickly and then explained to me what he did and how I could troubleshoot if happens again. Thank you for great service with a smile.

jimmy morrow

The company is very thorough following up with your scheduled appointment. The representative Dylan did a good job explaining the issues with my hvac system and offering multiple options to correct my problems with the old system. I signed an agreement on a Thursday evening and they replaced the complete system the next day starting at 8 am. The absolute fastest service from signing to completion. I highly recommend.

C Reed

My technician, Richard, had excellent HVAC service skills. He found the problem and corrected it quickly. He made sure everything was running properly before he left. He also informed me of additional services the company provides in plumbing and electrical. He has great customer service skills to include being very helpful in explaining all of my charges and a plan that I could take advantage of to immediately save money today and for the future.

Christina Petrie

Very professional, took pictures and video to show us exactly what was going on with our AC and where the problem was occurring. Gave us multiple options on what definitely needed to be fixed, what should probably be fixed, and things that may need to be fixed in the future. I love that approach because it let us know exactly how our unit was working and a good idea of what issues we may face in the future.

Kristin Fogt

The techs were nice and courteous, however they company pushes memberships and packages. I do not agree with this, as is pushes them to be sales people and not down to earth techs. I couldn't get a straight answer on the issue or a best course of action/best practice, only a booklet being shown to me with 3 different packages to proceed. It made the techs appear un-knowledgeable and dropped my confidence with them. I had another company come out to get a second opinion and they were very technical and answered every question in detail as well as offered thorough solutions. Found out there was several leaks and the system was not installed correctly to begin with (another company 6 yrs ago), and there was oil around the outside unit and drips on the inside unit. These issues were not pointed out by Jon Wayne Techs. The new company did not charge to check the unit over or to visit and when we told them we paid 100/lb coolant (500 total) they were shocked as they only charge 50. This whole ac unit issue has been such an ordeal. I just wish we could get back good old fashion AC techs and not have them pushing packages and memberships to "save"...

Barbara Broll

Andrew Riley and Brian Bonvillian were very professional and knowledgeable while performing my yearly a/c service. They listened very well and recommended and scheduled a follow up consultation with a specialist to help with our ductwork problems. I highly recommend them and they represent Jon Wayne very well.

Nikki S

No hot water 5pm, here at 7AM next morning. Once again Steve Grimes (Absolutely WONDERFUL Man!!! Just the nicest ever :) Showed up on time, had it fixed within minutes, visited for a few and ALL SET! NO out of pocket costs due to JW SERVICE MEMBERSHIP!!!! Best of the Best Again!! THANK YOU CHRIS BUCK for always taking care of us and sending us the greatest service man!

Larry Jobe

Response time to fix a down AC unit, especially this time of year, was amazing! Under two hours to get someone to come to the house and I had called 7:15 in the morning, way before regular business hours. Service advisor Andrew Riley was professional and very thorough checking inside and outside units of the house. There was an elusive problem but Mr. Riley diligently stayed with it till fixed. Afterwards patiently discussed everything he had done till we completely understood and were totally satisfied. Highly recommend Jon Wayne Service Company for your household problems, AC/plumbing/electrical - completely satisfied.

Tami Sanders

The service person was exceptional in knowledge, skills, abilities, and personal interaction. He explained all processes and possible issues and gave solutions to those issues. I appreciate him for giving me and my family the information and assistance needed. I want thank him for his professionalism.

Yvonne Siber

We have used Jon Wayne for A/C maintenance for the past several years and have never been disappointed. Our unit, which they installed several years ago has never failed us to date (attributed personally to the annual maintenance service). Techs are always professional and knowledgeable. Thank you to the staff at Jon Wayne.

Reneah Dewinne

Jose has been to my house several times I. The last year and every time I remembers speck details that most people wouldn’t care to remember!! Five star service every time!! He has always strived to make sure our experience with Jon Wayne is top notch and I will be sticking with this company for life!

I,Paul Schwarz

Mike did an outstanding job during time solving and fixing my problems. In addition to the original problem I suggested with the condensate drain having a high level causing the unit to shutdown, Mike found problems with the outside condensing unit. One the units fan motor was not working and the other with starting coil for the fan needed to be replaced. Mike happen to have spare parts with him in his company van. This saved a lot of time getting the system back up and running. Mike was courteous, answered questions, knowledgeable, well trained and polite. Jon Wayne is lucky to have a person like Mike on their staff to interact with customers. It's by having people like Mike is one reason Jon Wayne has a good reputation

Alejandra Escandon Mendez

We had an appointment scheduled from 2pm - 6pm. I had to take half a day off from work in case they actually showed up at 2pm. By 5:45pm we hadn't heard from them so we called. The lady stated that she had to get a hold of after hours to get us an update. After hearing 'after hours' we knew they weren't coming.. but she assured us they had a crew working until 10pm. She called us back and said they would not be showing up today. I completely understand that it's the busy summer season and unfortunately not all appointments can be met. But what if we wouldn't have called for an update? Would their customer service have had the courtesy to eventually call me and tell me to stop waiting because they were never going to show? Would they apologize for me having to take half a day off? No, we had to track THEM down. As a professional business they should be taught to update their clients when they aren't planning to show up. We had so many choices to pick from and unfortunately chose a company that has no respect for their client's time. I would not do business with them again and do not recommend them to anyone.

Corey Oakes

Professionalism. Joe B. arrived promptly and quickly determined a solution for my situation. He expertly and confidently resolved my emergency and explained how other plumbing issues I have are not as complex as I feared and are easily fixed. Jon Wayne is one of the best plumbing companies in San Antonio - and I have experienced all of the 'top' companies in town over a span of 25 years. Thank you!

bkjr61 bkjr61

Jon Wayne service advisor , Carlo, was on time, knowledgeable, thorough, provided explanations and information. He did a great job ! The television advertisement for an ac tune up for $149 is what it says it is. Jon Wayne was the right choice for me and I believe this company is worth you giving them a call if you need service.

Sylvia Pryor

I am very impressed that you made a strong effort to get someone out tonight. And I’m sorry but I don’t remember the gentleman’s name but he was very kind and professional. I am so glad I chose Jon Wayne. Thank you again. Your office staff was also kind and professional.

Alyson Barr

James was my technician and he was awesome. I was have a chime, transformer, and a ring installed. He checked the wiring for the chime to make sure it was good and then proceeded with the install. He was very professional and quick.

STEVEN CHIRCH

The Company rep was very professional and answered all questions we asked. He was very helpful on information about your products and good recommendations for our home. The whole meeting or presentation was exceptional and he did not try to sell us something we didn't need, which says a lot about good character. Thanks Again

Lori-Dee Paulo-Robb

Very pleased with your service. Chris was more than helpful and went above and beyond to explain everything. Will be sure to be a return customer if needed in the future. Also appreciate moving our appointment up when it was possible.

RDL S

Today we had our toilet from the 1970"s replaced by Jon Wayne service company in San Antonio. it was a very easy process from start to finish thanks to Bobby Terrell. He was the most professional, polite, and friendly plumber i have ever encountered. Upon arrival he showed what the company had to offer and was very patient with me while i went back and forth trying to decide if i would purchase the toilet at a big box store or go with one of theirs. In the end i decided to go with theirs and am happy with my decision. If i could give more than 5 stars i would. I highly recommend Jon Wayne Service Company and plumber Bobby Terrell.

Andy Rios

The Jon Wayne experience has been nothing but satisfactory. The sales associate did a great job at explaining prices and service and offered a fair competitive price. The over the phone staff contacted me about my first warranty covered cleaning and maintenance without me having to re look up paperwork for details or call to set up service myself. The maintenance team was very professional and completed the task in a timely manner. I highly recommend Jon wayne for all of my A/C heater issues and recommend them to others.

melissa benson

Bobby T., offered excellent service as he came in my home and gave his expert advice on what I needed fixed . Bobby was polite, knowledgeable and used his time and my time efficiently. He is a great asset to this company. I will be using him to fix my repairs in the near future. He is a true gem for this company. He deserves the best!

Nathaniel Pedraza

All of the employees are very courteous and professional. They kept all of my house clean while they worked. They worked hard to get the job done and answered all my questions without hesitation with deep knowledge about their product. The price tag is a little too much, but I’d rather pay for for their services knowing I won’t ever have to deal with my AC unit again than go with another company just to save a little bit of money. I will never have to worry about replacing or servicing the unit myself. Thank you Jon Wayne for all of your help and I hope you keep on hiring people with great work ethics.

Alfred Martinez

Jay came over as our comfort advisor. He was very respectable, courteous, and knowledgeable. He inspected our system inside and out and was extremely thorough with what he looked at. He offered several options and discussed what he felt was best for our situation. Jay was not pushy and respected my input. Thank you. I would definitely recommend Jay.

Spursman99030507

Richard Hickey came out to service my AC unit due to shutting off and did a fabulous job! Took his time and was very informative and went above and beyond to make sure our AC unit was repaired correctly! 5 ⭐️ for Richard! Would definitely recommend him.

David Martin

Alexander was a professional in all aspects of knowing his job. He explained in great detail what he was doing and why he was doing it. He is the type of employee you should be proud to have on your team.Thank you for sending him out to service my annual check up. David Martin

Irma Dolifka

I have to give a shout out to Ryan. He is just a friendly nice guy explained everything he did and let me know everything about the system and what he did. I got a recommendation from a friend and I was not disappointed. I know who I will have my service with now for upcoming years. He explained some other programs to me and just let me know I can inquire about them anytime and just give them a call. Just a wonderful experience great guy Freddy

Melinda Dieckow

Had annual maintenance performed on a 2 yr old unit installed by Jon Wayne. Technician flushed the unit but it didn't drain. His solution? Put more water down the drain, then investigate. When he checked the line he noticed a crimp was causing the water not to drain. His solution? Jon Wayne plumbing can fix that for you. He recommended getting them out soon to make sure the water flushes. Too late. Water had already backed up and water spots appeared on my ceiling. 30 minutes later it was dripping on my floor. I called Jon Wayne back to find out what to do and they said someone would call me back. An hour and a half later they did. By that time my husband had already driven home, fixed the crimp and found a gasket sitting on top of the a/c unit in our attic. The Jon Wayne supervisor immediately began telling my husband about the crimp issue explaining that his technician has advised me to fix it until my husband asked about the gasket. To the question shouldn't this have been on the unit instead of on top of it, his simple reply was yes. Problem solved, but not by Jon Wayne.

Micah Fisher

Robert Romero did a spectacular job! He was very thorough and made sure that I understood everything that was going on during his visit. I am very pleased with the service myself and my family received and will be calling Jon Wayne if any further services are needed in the future! Thank you!

ShadowRavenx

Carlo was an amazing technician and very helpful throughout the entire process. He kept me informed on the issues with my AC as well as the steps he would take to fix the issues. He was very thorough in his processes all the while maintaining a positive attitude and customer service. I would recommend him and John Wayne to all my friends who have issues with their AC!

Alice McPhee

Second encounter, this one emergent. Same serviceman, Juan. This company is truly excellent! Their service calls when they say they will call. They arrive when they say they will be there. All problems are explained in terms that can be easily understood, and costs are clearly outlined- very reasonable, too! Juan is courteous and considerate- he wears shoe covers in the house and cleans everything up that has been used. In less than 24 hours things were back to normal. I will be a customer for life. Many thanks to the Jon Wayne team!

Harry Stone

Cobey was very informative and professional. He arrived on time and explained everything I had any question about. He made me feel comfortable that I was getting great value for my money. Originally we called Jon Wayne our to get an estimate on a new system (which we will probably get from them) and he was able to resolve a couple issues with our a/c unit to keep us cool until we could make the responsible decision. They know they aren’t the cheapest, but their service is worth the little extra that you spend. You know it is being done right, or they will come back to make it right.

Carolyn Timmons

Michael was very thorough in checking the AC unit and explaining what needed to be repaired and why. We felt he was honest in his recommendations of what work should be done now and what could wait.

Richard Whyman

Jon Wayne was awesome! They identified a potential safety risk and came up with a plan that was efficient and cost effective. They found major code violations that my home inspector missed. They were not “fishing” for revenue as they completed work and found the issues after I asked them to install a new outlet. The guys that came to do the work were competent and courteous and worked fast in order to make sure our AC had power first since the temps were rising outside.

Brian Ahern

We a had a great experience with our tech. He was professional and courteous. He explained everything in an understandable and straightforward manner. He executed his job timely and knowledgeably. Would highly recommend to anyone.

Robert Sirois

Great service! We’ve been with John Wayne for several years and they’ve taken good care of us. This was a semi-annual checkup and passed with flying colors! No charge! Carlos was very professional and extremely knowledgeable. We’ll stick with them!

Cher Brannon

Jose was exceptionally helpful, professional & friendly. He not only checked out the issue I called about, but gave me several helpful tips on using my system better. I’m continually impressed with the great service provide by your company. I tell anyone I can, to call JW for their service needs. God Bless

Patti Pelayo

Alex was right on time, friendly and knowledgeable. He took the time to explain what he was doing and made sure he didn’t make a mess. Always great service from this company.