Sumter Utilities is working as a contractor for Duke Energy in my area. They set new poles and ran new wires and as part of the work they did, they drove up my driveway, across my yard and across my sidewalk leaving ruts in the yard and broken concrete on the driveway and sidewalk. I reached out to Duke energy and their reps were professional and polite. I explained the situation to them and they created a ticket to have the issue resolved. I was contacted by a Sumter Utilities supervisor (John was his name) and discussed the situation. He said he would get the yard fixed and meet me at the house the following week to look at the concrete. I met at the house the next week with John and another Sumter Utilities employee. He stated that there were already some cracks in the concrete (with grass popping up in some cracks and I agreed) but many new cracks with clean fresh breaks and sunken broken ares. He told me "the cracks and sunken areas were due to the driveway being improperly installed and not pre-packed as it should have been when installed originally" (like 30 years ago). In western NC, we've had one of the wettest years on record and the when you drive a big heavy truck on concrete, what do you think it will do? Well, it sunk and broke. Regardless, they said that all they would do is patch it with some concrete sealer but they would not replace the concrete! I wasn't asking for them to replace the whole driveway, only the section they broke. He literally said to me, "Sounds to me like you are just trying to get a new driveway out of the deal". He then went on to tell me "I've already spent $500 fixing the yard!" as if it was my fault that they had to pay someone $500 to fix the tire ruts in the yard. Once he mentioned that there are already a bunch of cracks and that he wasn't going to fix it, even if they did create a bunch of new cracks, I said that I would just file a complaint with the Utilities Commission if they weren't going to take responsibility for their damage they did with their trucks. I have my CDL and have driven big trucks for many years and I would have NEVER driven a truck up that driveway because I know it would crack! Sumter utilities should have known that too. All I asked was for them to replace what they damaged. Once I mentioned filing a complaint with the Utilities Commission, his whole demeanor changed, he became irritated and the conversation ended. I knew at that point that I would just have to go through the Utilities Commission and post bad reviews. I posted a pic of the driveway with the cracks circled. There are more cracks than this in the driveway outside of the frame of this picture further up the driveway as well as on the sidewalk but I didn't post them because you get the idea.