Reviews of Rapp's Does It All - Heating, Air, Plumbing, Electrical (Electrical Technician)

Susan Guy

I have never given any company a negative rating before but this experience has been so bad others should be warned, was disappointed I couldn't give them a 0. This company was assigned to fix air conditioning via a home warranty... That was 8 weeks ago and as of today there is still no air. They order parts that immediately go on back order for 2-3 weeks. Never bother to call to sched an appt when the parts are in, they magically appear only after calling and complaining to them. Show up without tools to do the job (if they show up at all bc several times we have rearranged schedules to be available for a service call and no one has come nor has anyone called). Most recent issue, after waiting 2.5 weeks for a part that again showed up only after we called to find out what was going on it magically was 'in'. They scheduled an appt. which they then cancelled and rescheduled. No technician showed up for the rescheduled appt and after waiting the entire 4 hrs (and calling to confirm they were still coming) we called to find out where they were and were then told sorry no part!! Talked to 2 different supervisors that evening who both insisted yes the part was there and that we would be receiving a call the next day to schedule an appt. No call of course so when we called them we were told they couldn't find the part again. They are rude, do not follow thru with commitments, and routinely lie to get you off the phone. Do NOT use this company if you want any kind of service.

Christina Jachens

Only giving one star because it won't allow a negative number. Run as fast as possible from this company. Inept, disorganized, dishonest. Rapp's came out on service request from American Home Shield to repair leak on bathroom sink and leaking shower head hose. Technician did not fix either. Second technician came out and fixed sink but also did not carry parts with him. Third technician came out today, after we were told for last three weeks that part had been ordered, and surprise NO PART. Three service calls and can't manage to replace the hose on a showerhead. In addition, we paid first tech to adjust legs on dishwasher. After he left, we discovered he had not remounted dishwasher and company will not honor the repair. Total of 6 weeks and still not repaired.

Maria Overcash

Worst HVAC company I have ever worked with, it took over a month and multiple phone calls by me for Rapp to final get my home warranty to approve replacing my HVAC system that stopped working on October 24th. I went through 3 different service employees over 3 weeks I had to go to their offices before they finally sent out a tech that was able to provide my home warranty the complete information to get me approved for a new heating system. I had no heat through out the entire process and they never even offered space heaters to get us through. NEVER USE THIS COMPANY.

Crystal Baker

While going through my home warranty I have dealt with this company twice and no longer wish to deal with them. First was when my furnace went out, went this entire winter without heat because they wanted over $3500 after my warranty paid half of the cost of a new furnace. Keith has yet to return my call after calling several times to talk about the issue. Turned off the unit and my thermostat so after going all winter without my heater (used smaller room heaters) I am entering spring/summer without AC. Second time was for my hot water heater, after Michael and another guy (who stated it was his second week on the job) looked at the unit the first time they said they couldn't fix it because of insurance liability issue they called several people and went to see it a second time, they then came back and said that I need a new unit and a new vent system and that neither was going to be covered by warranty. Again another $3500 cost. Later i called the warranty company and Rapp's had not even talked to the warranty company and turns out Michael had closed the ticket. Called the original plumber who installed the unit(since he signed the unit with his name and number back in '12) and he will be coming for a second opinion but quoted me $1500 for a new unit. They never even stepped in the bathroom for the jetted tub and said that was fixed as well. Warranty company stated they contacted them to set up a new appointment but I'm still waiting on that call over a month later.

Ben Reed

Great job by the Rapp's crew, they were on time and worked diligently in the heat to complete the AC replacement project, highly recommended!!

Bob Ewing

Timely and quick diagnosis. Fixe A/C issue on first visit. Very nice technician . Thanks Rapp!

Justin Ogden

Hot water heater tank was leaking and needed to be replaced, so I went through home warranty company and got an appointment with Rapp's. The technician (Mike) was overall very helpful in diagnosing the problem and offering a solution. Huge problem was when I asked for itemized quote for parts/labor based on the two options I was given (tank vs. tankless), he would not provide me with one. I will gladly shop around other options if I do not have transparency as a customer into where my out-of-pocket dollars are going.

Amy

I can’t review their actual service because they keep rescheduling last minute. We have had 4 appointments with them now. Each one cancelled during the service window provided. They also have not answered the phone when called and I was on hold for over 30 minutes before I just gave up. We have not had ac for 3 weeks, the weather has been in the 90s, and we have a toddler. Do not use this company!

Steve Stambaugh

American Home Shield assigned Rapps as the agent to service an Air Conditioning ticket I opened. I received "a" call from an unrecognized number while in meetings and checked my voicemail. Rapps had indeed called however I immediately tried to call back and stayed on hold for 30+ minutes with their auto attendant listening to the same message every 15 seconds saying your call is important to us. Please stay on the line and the next available service repeesentative will take your call in the order it was received or you can leave a voicemail. I tried multiple times each holding for 15 to 20 minutes but no one EVER answers regardless of time I tried to call. I also left a voicemesaage and never received a return call. I also tried sending an Email to them with my inability to reach someone and all my details with no response back. I called AHS back today. The AHS agent also tried to call and received the same lack of response so she reassigned to another Service company today and I already have an appt scheduled... How can they be averaging a 4.4 in ratings???? First step in being a good provider is engaging with the customer and many of us work so they should be expecting that we will have to call back. I wish I could answer every call on fisrt attempt but have a job to do in order to pay for service calls and do not have the time to spend chasing my backside to try and make contact with a service provider...

Josh Stone

Daniel came out to work on our water heater. He did an excellent job assessing the problem and getting us taken care of. We would definitely use them again for our heating and air needs.

Dianne Maxwell

I had Marshall to my home to install a new kitchen faucet. He was so professional, knowledgeable and pleasant,....I will definitely request Marshall again should I have a plumbing need!!

Jacqui Asbury

Toshi did terrific work. He called to let me know he was coming, was on time, job completed, all clean--good to go! Thank you so much!

Sophia Tallent

We had Rapp’s Does It All out to our house several times last year. They were quick to respond to our call, fixed our problem and had us up and running in no time. Very professional.

Steve Wilson

GO SOMEWHERE ELSE if you want a company that will certify and guaranteed their work. While the laborers did a great job, they were quick and professional. After 8 weeks I am still trying to get an itemized invoice and the warranty for the work and parts. .

Barbara Fryman

August 9, 2019- Marshall N. technician amazing young man. Professional, kind, and competent. Assessed the problem and fixed completely in one visit. He checked and double checked to ensure fix was complete. So thankful AHS referred to this company. Thank you Rapp's and thank you Marshall N.

Nick Marchese

5 STARS IS NOT ENOUGH!!!! Rapps technicians showed up at my house in the middle of a winter rain storm at 2:30 pm. After not having hot water for a week, Jeremy assured us he will not leave that day until we had running hot water. These guys installed an outdoor tankless unit in 2.5 hours in the pouring rain. I felt bad for them but Jeremy kept his word and we were finally able to take a hot shower that evening. I dealt with Shawn (owner) for the purchase and he was just as genuine of a guy you can talk to. He spoke of the pros and cons of the appliance as I was skeptical of the tankless model, but in the long run, he did not steer me in the wrong direction. I definitely felt he had my best interest in mind. I will always use Rapps for my plumbing and HVAC needs in the future .

Gerald Jones

My wife and I had the pleasure of having Michael from rapp’s come to our house to look at a water heater ! He was fantastic in every way ! He treated my wife and I with the up most respect and took care of us like family !! Great guy if you need Rapp’s please request Michael !!

Jenny Oxendine

Rapp's Heating and Air did not solve the problem with my HVAC. They simply said I needed to use a cheaper filter. The air was blowing (hot) inside, but the unit was silent outside. I had company over the weekend and everyone was miserable being in my hot house. When I called to ask them to speak to manager or to come back to my home, they pushed me back to my home warranty company and stated that a manager was not available and could call me back. I left a message on their voicemail and never heard back. Requesting service via phone with the warranty company was very time consuming and should have been handled by Rapp's as they did not fix the problem the first time.

Jason Shoemaker

DO NOT TRUST THIS COMPANY. They sent out a plumber under our home warranty to address drain clog under the house. After an hour, plumber says the “main line” going out from the house to the city sewer tap is clogged and there is no clean out valve. According to him we have to install clean out valve, that is not covered by warranty, it is a 2 man job that will take a day and cost $2,500. He then leaves while our drains remain clogged and tells my family of four “don’t use any water.” We found out the next day from the City water / sewer that the main line is NOT clogged, the main line ALREADY HAS a clean out valve, and we don’t need anything else installed. Second plumbing company able to clear out clog in 30 minutes. The RAPP plumber apparently thought we were idiots or he didn’t even look for the clean out valve (which was behind a bush next to the house). Either way, they attempted to scam us for $2,500 while leaving our water unusable. Do not trust this company with your plumbing needs.

Jeff Martinez

Showed up on time and fixed, no issues at all

Kari Flachman

Tech was punctual, friendly, and thorough. He communicated with us through the whole repair and even checked to make sure we were satisfied! Will definitely recommend them to others.

Hayden Hoggard

Don't expect much help from these goons! Customer service does not exist with this company. Stay away if you can.

Jeanne Canty

I had the unfortunate experience of my HVAC system going out. Thankfully a friend recommended Rapp’s. I called and the staff were so helpful in educating me and making a appointment that was best for me. The technician got my AC back up and running in no time. The price was very affordable as well. Again thank you for everything...

Paul Ed

Terrible, unethical, trying to pull a scam, lies....what else do you want to know? Home warranty company only uses them,m so I am sure they chose the lowest bidder. Tech trying to tell me Freon is burned when it is just a stuck reversing valve. Two other 5 star HVAC companies said no Freon is needed, recycle it and reuse. RAPP's said system takes 10-12 lbs at $85 a pound. Systme does not even hold more than 6 lbs. ALL other companies charge around $25 per lb. (if needed). RAPP's trying to hold me hostage as they desire to sell me a $3000 unit and will not submit diagnosis to the RAPPs home office so warranty company can determine what to pay. RAPP's will never work on my HVAC system, EVER!

Courtney Caldwell

I see reviews about Rapp's Heating and Air and they is correct they don't live up to the words they half do things. Rapp's requested my unit air handler to be replaced because it had a leak The system it is worst off than it was before I spend $1550 in Sept 2018 and now my outside unit don't work nor my EM Heating system when I told the Manger Mike he told me to call my Home Warranty nothing they else can do and don't call Rapp's again . Mike I will not call my Home warranty I will call someone else to try to fix the mess made by you all and then take Rapp's to small claim court to get my money back if they have to replace my air handler is what I stated to him he told well do what I need to do waste your money ok and hung the phone up .My time and money was wasted By Rapp's H/ A to try aging through Legal maters it is worth it this issue will not Die how can you get mad and you made a mess out of the work done Rapp's Mike

Randall Coleman

was very thorough and made sure all parts of the system was working properly

Melissa .

The worst service experience that I have ever had. I strongly deter anyone from using this company. They were unprofessional, rude and inexperienced. The person who answered the phone and provided customer service was disrespectful and very unhelpful. There are much better companies out there.

Rev, Rolando Rawles.

WOW” Well here we go again another company that says it does it all and it’s supposed to be professional “ However it dose not live up to their promises or there agreement with service it has been four days from 8 o’clock in the morning on 09/29/18 and they have not shown up as scheduled. I don’t believe this company deserve any stars for lack of communication and promises . I guess there’s no need to care once you have a contract with the AMH Insurance ? clients and well-being. So why am I paying American Home Shield all of this money for the year when they can’t even get me a plumber who’s company has a lease three star Rating. Or a four star .contract To do minor repairs American Home Shield deserves one star at this point in time only thing they can tell you is there a guideline and regulations and try to get more money out of you again the customer has no voice this your money pay up. Wow today is October 5 still no response From plumbing company still get a promise from American home Shield insurance .”???

Darryll Williams

Everything was great. The technician was prompt and very professional. We appreciate his efforts in our situation

Gail Torres

The home warranty company sent Rapps out to my home for a leak. It was a small leak that the warranty would not cover. The plumber took it upon himself to call a restoration company, next thing I know they are saying they have to cut my whole ceiling open, sent a storage company to pick up my furniture and tear up the house. Dont trust! They are all buddies and out to get the most out of your insurance.

Mai Kat

Had the most amazing experience with Rapp's a couple of days ago. They were quick to respond to my email, very easy to talk with via phone and scheduled me immediately. Their technician Kevin was right on time, and he already got everything he needs to fix my system. He was also very knowledgeable and patient in explaining things to me. Topnotch service at very reasonable price to boot! I highly recommend them!

Brandon Malone

Michael B did a great job. He went above and beyond to try to fix everything he could. Took a couple trips to fix everything because I have a home warranty buy this company was a good sport about it. It is really hard dealing with home warranties. Again great work from a great company and I highly recommend Michael B.

Corey Balestrero

Great service! Techs were on time and worked fast to repair our disposal.

Renay Todd

The 5 star review I am giving is because of Daniel. He was prompt, courteous, knowledgeable and easy to work with. He came out for the inspection and to give a quote. The team that was sent by Rapp’s to do the work was just the opposite. I was not happy with the lack of professionalism and rude behavior but I called Daniel who came and saved the day. He assessed everything, went right to work and the job was finished by the specified time that was promised. Daniel came back the following day to re-check everything. He is an asset to this company. Thank you Daniel!

Jackson Ellis

We contracted with Rapp's to replace a garbage disposal. The best customer service I have experienced in a long time. The Rapp's Technician was on-time, professional, and completed the work quickly. Highly recommend Rapp's!!!!

Marie Roberts

Ryan was fantastic! He was here when he said he would be and he started to work on the problem right away. I was very impressed that he had brought a replacement unit with him. If it could not be repaired he wanted to be able to replace it while he was already here so we didn't have to wait any longer. This was the BEST experience we have ever had with repair service. Thank you so much.

Beautiful Bowen

The service provider who came out to my home presented in a respectful and professional manner. He was an expert when it came to understanding my plumbing issues. He was able to resolve my concerns in a timely manner. He also left the work space clean. His attitude was impeccable! I highly recommend this company based on the performance, attitude and knowledge of the staff that came out to my home.

sarah wallace

I have peace of mind when Rapp's is on the job. Their quality of service is exceptional, their pricing is fair and every service professional has been very knowledgeable and courteous. I always recommend Rapp's to my friends, family and real estate clients!

Marvette Woodruff

The experience I had speaking with Ms.Kerry was a pleasure. She went over and beyond when I was in need of service. I really appreciated her kindness and knowledge about my issue. Ms.Kerry you ROCK!! Take care and thanks again.

Janet Fox

I would give it a zero. Rapps came into my home 4 times in one month and said nothing was wrong with my HVAC. I had a water leak some where but Rapps tech said no. On the 5th time the tech found the leak which my husband pointed it out. He cut the sheet rock and said he will be back to repair it. A year later no one has came out. Trust I was calling several times a days but no one returned my phone call. Fast forward to this year. My well pumped was inoperable American Home shield sent out Rapps again. Again nothing wrong with my well. This was frustrated we didn't have water. So we didn't want to go through the same problem as previous, three days we bypass American home shield and call the man that install the well. In seconds in told us the tank was blown we had a shortage in the wire. Long story short Rapps has horrible service and incompetence people. I have been in the military 26 plus years. I am spreading the word and my experience with them so they can avoid the problem I had. The well problem was 1st week in March 2019 three days later my pump was fix

Mark Fuhr

Very courteous and keep me updated as I was unable to be on site. I was very satisfied.

C Bean

Great experience with Rapp’s representative Adam. Professional and prompt service. I would definitely recommend and use this company again.

Lisa Bridgewater

I was very happy with the service. Had new furnace installed. The technicians were on time, efficient and pleasant.

Joseph

Excellent quality of service. I have not had a technician provide such professionalism, expertise and information like this company provided, in quite some time. Will use this company for all my plumbing, Heating, Air and Electrical services in the future.

Susan Pickens

The service tech that came out to my home today was exceptional! Very professional and seemed very knowledgeable. Great job!

Aubrey L

Great service..very thorough and efficient! I definitely recommend Rapps..give them a try!

Audry Grant

Typical new homeowner stress and reached out to this company for some relief after I noticed a leak under the kitchen sink. The technician, Toshi, was extremely knowledgeable about the issue and fixed it in no time. He made it look so simple too! Very friendly and personable, but maintained an extremely professional attitude! Will definitely do business with this company again. Thanks!

marietta murphy

The worst experience. Our AC was out. They came on a Thursday, the home warranty did not receive the diagnostic until Tuesday. I am on the phone right now, on Wenesday the following week to get diagnostic. No one has answered and I have been holding for 23 minutes. I am furious

Amber S

Rapp’s is a great company they absolutely can do it all. I had my water heater replaced and got superb service from beginning to end. I highly recommend this company for any of your plumbing or ac needs. I would like to thank the entire team for doing such a great job.

Betsy Lisk

Great service. Marshall was friendly, prompt, and professional

Courtney Duck

Zero stars would be better! Absolutely terrible customer service and response times. They either reschedule or don’t show up and we have been without a working AC for two months! Please do not use this company.

Fran Green

Daniel Jennings was very punctual in his arrival and explained in great detail the problems with our sink. He was very professional and timely with his repairs. He even left the environment cleaner than he’d found it. I would like for Daniel to repair any plumbing issues I have in the future.

Jay Puckett

Unfortunately my hot water heater needed to be replaced. I have a policy through American Home Shield and Rapp’s was sent out to my house. They tried to charge me over $600 to bring my hot water heater up to code (a stand, an expansion tank, etc.). Keep in mind this apparently didn’t include any labor costs or material costs for the hot water heater because that was covered by American Home Shield. I denied them doing the work and brought the hot water heater up to code through a different contractor costing me $175 (materials+labor). Do your research before using these crooks. They are going to try and charge you way too much.

Brandi Peterson

We had a leaking pipe in our yard. These guys were there so fast and took care of the problem. I was so impressed with how professional these guys were and they left my yard in better shape than it was before they got here. We called around for some pricing first and these guys were average. I absolutely recommend Rapps and we definitely will use these guys again if needed!

sara kraft

Wonderful new owners, great customer service and quick response time. They came right in and stayed focused to get the job done in a quick and timely manner. I would highly recommend them!

christopher hitson

Great experience. My tech found and fixed the problem very quickly. Whole process took about an hour and he also checked all refrigerant levels and made sure the unit was working properly before leaving. Cleaned up after himself and would highly recommend them

catch my woah

The plumber showed up on time and immediately realized why there was leakage under my sink. Had the necessary part and fixed it. He was personable and left no mess. Great job!

Brett Pharr

Wonderful experience. Kaleb came out after hours and patched us up for the night as good as possible, He explained options clearly, then followed up properly. He returned and put the final part in when scheduled. He was very courteous and made sure things were kept clean. He also noted other potential problems and made suggestions for future changes. I have had the company do many things for my home and rental houses. Excellent to work with in every case.

Rhonda Sain

DO NOT use this company! A complete ripoff. Tech came out and diagnosed my hot water heater. He was 100% sure that the heating element was bad and needed to be replaced and that was 100% covered under my home warranty contract thru American Home Shield.....well now this so called company that has an “F” rating with the BBB says it’s going to cost more to replace just the heating element than to replace the entire hot water heater. I questioned that and the next day, oh guess what...now they are saying it has a leak and needs to be replaced because of that. So after everything I’m looking at a $360 addition bill after I’ve already paid the $100 service fee to American Home Shield for bringing my hot water heater “up to code” because Rapp’s insists that the entire thing needs to be replaced when the only thing broke is the heating element. So here I am, 5 days with no hot water and they cannot tell me when it will be fixed or what brand, etc they will be installing. This company is a joke and I will be filing a complaint with the BBB when this is all said and done!

Lisa R

Great service! Technician was very knowledgable and helpful. Highly recommend this company.

Betty Taylor

I called Rapp's because of a leak under my house. Their response time, price, and customer service were excellent. The repair guy Mike was very knowledgeable and patient, he explained everything (in wife terms) so I understood exactly what was going on. He also gave me tips and answered the many questions I had. Thank you Rapp's and Mike for your service.

Loujeania Bost

Absolute worst experience ever. I have a home warranty and they were the company's agents. The response was quick so I thought things would go well. However, the first scheduled service call never occurred because the technician never came and never called. We had to call 3 times to get the next called scheduled. This time the technician showed up but said he could not fix the problem and he would need to order a part. Well after two days of no follow up from you, we call again and waited yet another week before another technician showed up (we later found out that the 1st tech quit that same day. Again the tech said he needed to order a part because the other technician had quit and didn't put the part in the system. Never showed again but sent a survey about how we liked their service. This was the most unprofessional company that I have ever dealt with. I would not recommend them to clean my toilet not to mention fix it. Find someone else.

Jill Blocher

I have used Rapp's for heating and air needs, and have always been happy with their service, honesty and price. But, I just recently used them for plumbing and again was very happy with their technician's advice, honesty, professional service and price. Plus I love supporting locally owned companies!

Ch3fR0m30 **

Daniel did a great job fixing the garbage disposal. He was quick and efficient. The only issue I had was that when I spoke to him or asked the questions he’d talk to my boyfriend who is not the home owner nor is his name on the warranty. I think he was trying to be gentleman-like as though it’s men’s work but I handle all of my own business myself. However, it didn’t take away from the quality of the work. Just something he should think about in the future.

Frank Hunt

Ryan was polite quick and tidy.

Dewey Raynor

Did not get to interact with the gentlemen as much as I would have liked too but they seemed very knowledgeable and to do a very good job with switching out my upstairs Air Conditioning system. The negative the was found after they had left was the fact that the attic had been left open where they replaced the cooling coil. But good job and the unit so far is performing well.

Linda Calloway

Super professional and diagnosed my problem with my AC right away. Ask for Ken, you cannot go wrong. BEST service call I have ever had!

Carla Brett

AWFUL AWFUL AWFUL! Unfortunately our Home Warranty will not let us change. They left us without air for 2 weeks last time, told us information about our air that wasn't true. They told us we needed an electrician when we didn't. They said they will give us the cost for our electrician if we remove our bad review. Now I am unsure that these reviews on here are even true. Do not use this company. I hope they go out of business. This is our second time dealing with them, for heat now. They haven't called us after 10 days and lied saying they tried to get in touch with them. Please be aware of the bad reviews for this company. They are the true ones.

Gene Thompson

Our home warranty company continues to uses these people and they are not professional at all! This is the second time they have stood us up after we wait around ALL DAY for someone to show up after we made the appointment. No show, no call. I wouldn't recommend them to work on a playhouse much less a home!

Kelli Powell Realtor

Nick was very kind & very knowledgeable. I would gladly give Rapp’s more business in the future. The only reason I could not give Rapp’s 5 stars is because of the window of time they gave me. Yes, I was called 30 minutes prior to them coming out to the home, but as a Realtor, I have a very busy & demanding schedule and I could not really schedule any appointments in case I was to receive a call.

Kevin Selman

Michael from Rapp's is one of the nicest men I've ever met. Honest and trustworthy to the fullest. Will go above and beyond to make sure you're satisfied. I highly recommend his services. You won't be disappointed.

Laurie Sundberg

Daniel Jennings was amazing at fixing my leak and my hot water heater. He was kind, courteous, professional and speedy. I was impressed also at how he took quite awhile to explain how things worked.

Debbie Newman

Excellent service, knowledgeable and easy to talk with on problem household issues.

Kim Davis

I recently had a plumber out to my home. He was very professional & knowledgeable, and I did not feel like he was trying to sell me anything that we did not need. I am very pleased with the service I received, and I would highly recommend Rapp's Does It All for anyone who needs HVAC/plumbing service!

Taylor Campbell

We filed a claim with our home warranty and they dispatched Rapp's. We couldn't have been more please with the service we received. They were on time and very friendly and informative. We ended up needed more work than we originally thought, but they walked us through the process and pricing. My husband was even impressed with how friendly the tech was. Thanks again, Rapp's!

Kyle Turner

They came out to my house a few months ago to fix my air conditioner. The technician was quick, courteous, and fixed a problem that has stumped several previous companies. I have a very, very old air conditioner, and it's awesome to finally have a company on call that is both knowledgeable and unafraid to improvise

E. Matthew Wagner

I just had my sewer line repiped by Rapp’s and everything is working perfectly now! Excellent price, super fast service, friendly customer service, and extremely competent and knowledgable technicians. Thank you to Shawn, Tim, Skizz, and the rest of Rapp’s for fixing this problem that has been such a headache for my family and me. You guys are the best!

Osei Okrah

Joseph did a fantastic job. 10/10.

Shirley McKinney

Brian was here for a couple of plumbing problems. He was great and had things repaired quickly. Very professional. Will certainly use again!

JT Garcia

We would recommend Larry from Rapp’s. We ran into a huge issue at our new home and he was the second professional to come out. Instead of just guessing what the problem was he made sure to check everything and identify it. He went above and beyond, staying late, to insure our plumbing was functioning properly. Thanks again Larry!

Teann Ruffin

Michael, our technician was very professional and knowledgeable. He explained the causes of the problems and resolved them most effectively. Would recommend his services to my friends and family.

Jennifer Munsey

Horrible experience. They all have terrible attitudes, they reschedule the appointments at the last minute, they definitely do not put the customer first! RUN! DO NOT USE THIS COMPANY FOR ANYTHING!

Bevin Studstill

Exceptional customer service and the technician Stewart was absolutely awesome..

Taylor Spoltore

HORRIBLE. Absolutely the worst service I’ve ever had in my entire life. Horrid. The guy had an appt scheduled from 2-6. He calls at 4 and says there’s been an “incident” and he can’t come but he will come tomorrow at noon. Well at noon he still doesn’t show. So I call him and ask what’s up. They say oh no now it’s 12-4. Okay. I wait at home for four hours AND THEY NEVER SHOW UP. No call, no nothing. I call them and get a VM saying they’re closed. DO NOT USE THESE PEOPLE. Believe it or not, this is the second time they’ve done this!

Renee Simpson

If I could I would give this company 0 stars they have been an absolute nightmare to work with. They came out to my property to fix a pluming issues with my water pressure and now my sink is leaking. I have called to have them come out to fix the problem and it has been a week and a half of rude plumbers and no shows now they are saying they can't fix it unless I pay $1,300 to fix the problem they caused. I have called and asked to speak to the owner 3 times and he will not call me back. I have never worked with such a horrible company so I would advise you not use them!!

Dawn Dixon

the technician Gerson was very friendly and spent time explaining things to me and what options we had. They were quick to schedule to come out.

Callian Thomas

Having been in field Service for some time, Jeremy and Dale delivered a great experience. Jeremy did a great job of providing an explanation of the process and the time it would take to complete the job. They both were very friendly and engaging and presented themselves as trusted advisors sharing with me some alternative solutions to consider without pushing. Please make sure you pass along this feedback to them and their leadership. I would recommend them to friends and colleagues and use them again because of their service.

Charleton Grant

Poor follow-up with the AHS warranty company and general lack of follow-up.

Wanda Jackson

Rapp's Technician Ralph was the greatest; he arrived exactly when he said he would. He came in and repaired problems in both bathroom's in less than an hour. He has a wonderful personality and very easy to talk to. He gladly answered any questions I had about plumbing. I would highly recommend Rapp's for your plumbing needs! Danette (Dee) from the office was very pleasant to speak with as well. Thanks Rapp's for exceptional customer service!

Jon Rautio

This is the second time we have had to use Rapps for repairs because of our home warranty. Both times have been an absolute nightmare to get them to come out. The first time they were supposed to come out between 4-8p, the tech sent me a text at 9:30p and said he could be there in a half hour. I told him that it was too late and we would have to reschedule. When they called me back to reschedule the earliest they could do was 5 days later. Now this is the second time they are coming out to fix the same issue, the dispatcher told me they would be out between 2-6p. I just got a phone call at 4:30p saying that not only would they not be out today, but the earliest they can come out would be 6 days from now. Whatever you do, choose a different company for your plumbing needs.

Laurie Arndt

I was very pleased with Rapp's Does It All. I was surprised how quickly they responded to my service request. They were able to get a technician out the very next day. Ralph was extremely polite and helpful, explaining exactly what was causing the leak. He had the parts on his truck and the leak was fixed right away. He cleaned up and put everything back in place, as well!!

doubleuill .

Daniel Jennings. Fast, efficient, and friendly! Will definitely call again! Thanks!

Jennifer Kinser

Easy to work with and Ryan was the best! Friendly, prompt. Very good experience!

C Wondolowski

The technicians were on time and did a great job installing the water heater.

Rusty Woomer

I am very satisfied with the work performed and very satisfied with the technician who did it. The work looks good and shows the knowledge, skills, and craftsmanship of the tech, who was professional, friendly, and provided good customer service. Based on my experience, I would certainly recommend Rapps.

Perry Hayes

Cody the service tech arrived when he said he would. Got my water heater fixed and working again in no time. Feel safe knowing Cody services it and don’t have any worries now.

B Ulug

Daniel was very good, thorough and informative. Easy to work with.

Melissa Lopez

I didn't have a great experience with these folks. In the end, I have asked several times for a detailed invoice of the work done (both phone and voice) because I want to understand what I was paying for, not sure why but I continue to be ignored. Disappointed.

Debbie Kalemkiewicz

Horrible customer service. Didn't show up for appointments and didn't let us know. Don't even deserve 1 star Do yourself a favor and stay away from this company.

Tony Mosley

Great customer service with scheduling appointment during normal business hours. Tech came out earlier than expected, which worked out good for me. He did a better than expected repair on a leak that was located by another company, it took less than 30 min. Thax...

Melinda E

Wonderful experience with Rapps from beginning to end. The ladies up front were extremely helpful from getting me scheduled, to following up with me after my appointment!! Technician gave me courtesy call, showed up on time, and took care of the issue. Will definitely call Rapps for future needs!

John Davidson

The service that Rapp's provided from start to finish exceeded my expectations. All of the representatives were very courteous and professional at every level. The service installers were timely and explained the technical work in layman's terms as they replaced my Hot Water Heater. The technicians identified themselves at the onset, worked in concert with each other to expedite the removal and installation of the Hot Water Heaters and cleaned up after the work was done. Last but not least, both technicians thanked me for my military service as they noticed a USMC plaque on my garage wall. I highly recommend Rapp's Heating, Air & Plumbing to provide you with top notch customer service.

jackie griswold

Daniel and Michael both went over and beyond to address our repairs and were very thorough in eplaining every step along the way! Thanks!!

Valerie Railey

My experience with Rapp's was wonderful. The technician was knowledgeable, prepared to answer any questions and friendly! I felt comfortable having him in my home. AND my plumbing problem was fixed!

Takesha Brace

Rap’s was sent to my home from my warranty program for a leak.It took three trips and three techs to complete the job because the first one couldn’t tell where the leak was coming from after cutting a hole in my ceiling. The second tech came two days later found it in seconds “repaired it”so I thought we left out together only to return to my home to the pipe he put in bowing and leaking even worse. Rap’s sent a third tech come out to fix that leak he stated there was a second leak and changed o ut the same pipe as if I didn’t notice I took pictures. But Prior to fixing the leak he refused to complete the job unless I paid an additional $75 for the suppose it second leak. He also put an additional three holds in my wall one being a kick. I have called to speak with the owner of the company who has yet to return my call it been about a week and a half ago. I honestly am not sure if he even receive the message because his assistant D was very rude and Unprofessional I’m not sure if she relayed the message to him at all. But at this time I have put a case in with my warranty company. This has been my worst experience!

Eileen Norris

American Home Shield and this company are bad news. I also filled complaint with BBB and if you have had trouble with this company and American Home Shield you should too. You just might get help resolving your issue!

Jennifer Sears

Horrible experience. They all have terrible attitudes, they reschedule the appointments at the last minute, they definitely do not put the customer first! RUN! DO NOT USE THIS COMPANY FOR ANYTHING!

Danielle Rhea Burke

The technicians were wonderful! Very efficient and pleasant. They answered all of my questions and made sure I was completely comfortable with the repairs done to my A/C. Highly recommend this company.

Kathleen Dight

Very personable and knowledgeable technician. Went above and beyond the call of duty in finding the plumbing problem. Will definitely use again. Good prices also.

Reginald Culp

Young Man did an awesome job

Stephanie Hobbs

Michael was on time, very courteous, diagnosed the problem with our garbage disposal with his cool little camera, and fixed it. Knew his stuff, and I appreciate competence in service people (in anyone, actually). Would definitely call them again in the future.

Julie Davenport

Great service & great technician!

jim bell

These guys a shady! In my opinion these guys are like the unscrupulous auto mechanic that wants to charge you for stuff you don't need or is not required just to jack up the bill. I have rental homes and have dealt with them on several occasions through American Home Shield but no more. I have filed a complaint with American Home Shield and have told them if they ever send Rapp's out to another one of my properties that I would cancel all my contracts. Take my advice and stay away from these guys.

Jeff Haynes

Techs who came out were friendly. Air works but they billed me for work they quoted me for they didn’t do: when I approached them they recanted what they said. Chris their manager was rude. Don’t use these guys. You will paying for services you won’t get! I asked for itemized receipt of what they did do and was refused. I got a generic bill. Obviously they didn’t want to give me documents because they know they are wrong. Don’t use!

Deb Kalish

I'm firing Rapp's. It's been 10 days, no parts are ordered and they are unable to schedule the finish to my repair. The owner (a.k.a. "management") is unable to answer my messages. Home Warranty company has sent Rapp's to me more than once. Very underwhelming. Take a look at their rating with the BBB before you consider using Rapp's.

Jen Cannon

Our plumber was fantastic. He was early, efficient, and got the job done without any hassle. Would definitely recommend and will use ourselves again!

Eduardo Ferrari

Absolute worst experience ever. I have a home warranty and they were the company's agents. They treat customers from the home warranty company horribly. The response time to call you back is quick but the appointments are generally a week or more away. When you have no A/C in the hot season, can you wait a week? No! In addition, their employees that come service your house try to push stuff not covered by the warranty and want to make money on the side. There is no other way around it though, unfortunately I am writing up this company on the BBB and reaching out to the home warranty executive office to remove them from approved contractors.

Mack Jacobs

Scotty Caswell professional, solved the problem, communication. I would recommend Scotty and Rapps to everyone. Thanks you for taking care of our family.

Randy Davis

My fiancé and I experience with Rapp’s technician (Mike Taylor) was very pleasant. Mike was very respectful, informative and showed a high level of expertise at his job. I definitely would recommend Rapp’s to anyone in need of the services they provide.

Kathie McBride

My experience with Rapp's has been wonderful. Servicemen are friendly, professional and knowledgeable about whatever repair is needed. They explain process also. This company has been to my home a few times and I appreciate their performance in resolving problem.

Debra Foster

This is the second time I have experienced Rapp's Heating and Air Conditioning Service. The HVAC repairman Mr. Fred, was polite, knowledgeable about the condition of the problem of the air conditioning system, which was only a tripped circuit breaker outside, thank goodness. The follow up call from Ms. Marie was also polite, cheerful and professional. So, far I have received good service. Thank you to all I have corresponded with at Rapp's company.

Chris Mapes

Outstanding service. We had tried 3 other plumbers before using Rapp's and they were more interested in making money than providing the service we needed. The Rapp's team is very professional, thorough and honest. Definitely will use them in the future and will recommend to friends.

Larry Tallent

Reasonable, knowledgeable and efficient. I use this company for my heating and plumbing needs.

Tina Strickland

Just a few complaints about this company just to warn you guys what you will be expecting. My sewage backed up in November and they reworked the piping from my house to the street and told me the charge. A few things I was not expecting: 1.) My yard is still torn up and it has been over 2 weeks and they still have not buried anything (told me the inspector needs to inspect it, as far as I know he has not been by but no worries they will be by soon to bury everything). Hopefully the weather had something to do with the delay and the inspector inspected it days after the install but I have no idea. 2.) They didn't tell me they opened an account under my husband's name at a bank called Synchrony Banking to make payments on this work. We tried to close it and just pay the company but that will not work because we now owe a balance to this bank. The price they gave us is not the same price we owe to the bank. Apparently it costs a little extra to open up the account. Just make sure to read the contract before you sign and maybe a little bit of research about the company you are picking. I normally never give reviews about companies but this one took us by surprise because our home insurance selected them.

Bill Hunter

Toshi fixed what the previous plumber fouled up and repaired the leaking faucet in a matter of minutes, nice guy, good plumber.

A B

Great technician; Joseph was prompt and professional. He took time to explain what the plumbing issues were and best way to resolve them. I will definitely use Rapps again!

Dr. Brownstein

You cannot ask for a more cordial and pleasant technician. Gave us a great price on the proposed work, arrived and left on time. The company was very fair and patient in explaining service details and adjusting the final cost the work actually done. Very satisfied!

Pheobe Johnson

Daniel Jennings was an an excellent representative of your company. He was very professional and I was delighted with his work.

Elizabeth Miller

Scheduled time was between 8-12. No one called until after 12. Took tech 2 hours to show up. When he showed up he said the coil was dirty, cleaned it. Less than 24 hours later my AC stopped working again. Technician seemed stoned and out of it. Couldn’t even focus and allegedly he was their best tech. What a joke.

Stacie Lester

Excellent service and very professional. I received quick service on my heating/cooling unit. I would definitely recommend Rapp’s.

Scott W

Rapps doesn't care about customer service !! sent a tech to my home on Tuesday who said he repaired my HVAC, went to turn it on Wednesday and it is still not working. Called Thursday morning to get a recall appointment and was told they could not get me on the schedule till Monday. It's now Thursday afternoon and my home is 80 degrees with windows open and they refuse to do anything about it. Stay away they don't care about the customer.

Martin Ford

Had this company come out to do some work on my AC unit July of last year. I turned the unit off after 2 months and just turned it back on earlier this week. It did not work. Had another company come out and look at it and there is a leak where Rapp replaced the compressor. Contacted Rapp and they said they were under new management and I would be charged for repair and new freon. Spectacular customer service. I would not recommend this company to anyone who is in the market. I would rather pay another company than give them another dollar. The customer service rep was also extremely rude.

Yvonne LAPLANTE

Once we got past holiday weekend issues and the fact that the situation originally involved the warranty company, the service level improved significantly. The repiping work was outstanding. The crew was careful and kept an exceptionally neat work area. The communication and attention to detail was the best I've experienced in 25 years as a homeowner..

K O'Neill

Larry from Rapp's was a pleasure to deal with. Our warranty didn't cover the garbage disposal replacement but Larry made up for it by his great and fast service, friendliness and experience. I highly recommend Larry from Rapp's! A true professional!

Mike Belk

do not do business with some one whose vehicles license plates are out of date. As former Patrolman at SCHP. I alerted Blythewood of the vehicle and plate.

Andria Gaskins

My husband and I appreciate the quality service we received from Rapp Plumbing. Our technician Joseph was great. He was friendly and freely answered our questions. I will definitely give Rapp a call again.

bart davis

Rapps, on short notice, sent technician Terry Glenn to our house to review and repair a blockage at the house. He advised on course of work, disclosed the charge(s) corrective action would take- and performed the work in a highly professional and timely manner. I could not be more pleased! I will not hesitate to use Rapp’s for additional work going forward.

Pat Mclaurin

IF you are OK with waiting SIX DAYS to get hot water with an AHS warranty-this is your company. I called every day, and then multiple times a day, trying to get service. I understand they have only ONE service rep for NC and they seem to think this kind of wait is OK. It certainly is not for me. Agents at the office were rude at times and completely unhelpful. We needed a part, a heating element, for a common hot water heater. They seem to not have even common parts in stock nor any response to when or whether the part was ordered. I will not renew my AHS warranty if this is the kind of service agents they provide. This was the only approved provider for our area.

Harper Jean

Horrible experience. They all have terrible attitudes, they reschedule the appointments at the last minute, they definitely do not put the customer first! RUN! DO NOT USE THIS COMPANY FOR ANYTHING!

JD Dillensnyder

Technician came out for dripping faucet. First technician broke his Allen wrench inside the faucet handle. He didn’t mention this and left. A week later the second technician came out and said he couldn’t get the faucet handle off because there was something broke inside. He would have to cut through the drywall and he wouldn’t be able to repair the hole he cut. Then he said that we didn’t have a pressure regulating valve installed and that why there was a leak. What should’ve happened..there is a pressure regulating valve, this was a false statement. Because the first technician broke his Allen wrench off inside the faucet handle, I had to replace the faucet handle myself WITHOUT cutting through the drywall. The repair for a dripping faucet is to replace the cartridge. Before calling Rapp’s Heating & Air, watch a YouTube video and save yourself from being charged for a visit that fixes nothing.

mike carmody

Jason from Rapp’s provided 1st class service from initial assessment through finalization of the last checklist items including overall review. You could tell he truly cared about our satisfaction. Excellent experience and we would not want to use anyone else. Thanks Jason!

Mona Gatlin

The Rep that came out to service us was very professional. He understood what was going on and fixed the problem in a timely manner.

mia fagley

If I could give this company a 0, I would. I first encountered this company due to a furnace issue. I have a home warranty, American Home Shield, and this was the only contractor they have a service contract with in the area. Rapp's is in a DIFFERENT STATE! They are driving over an hour to diagnose and "fix" the problem. After they did the initial diagnostic, they needed a new part. They stated they would call and schedule a time to fix the part. No return call, no follow up. 6 months later after calling warranty company, Rapp's had stated the ticket was closed and the issue was fixed. My home warranty tried to charge another service fee when they never actually fixed the problem. Issue 2. 4 months later furnace stops working again. They state I need a new unit. I get a call from my home warranty and they state SEVERAL items are not covered under the policy. Confused, due to the fact that if a unit breaks, the company is supposed to replace it. That is the entire purpose of a home warranty. I am told that they will cover the furnace and labor, but there are close to 3k dollars worth of work that isn't covered. Rapp's wanted to charge me $400.00 for permits and when I called code enforcement, permits for the county, a permit is only $50, which would cover anything under the roof of the house. Rapp's wanted to charge me 2 separate permit fees. Seems like they are over charging the end use in order to get the loss they incur from providing a discounted rate to the home warranty. Buyer BEWARE. These people are crooks. I am contacting local authorities and CFPB and BBB

Tita Perez

THIS IS THE WORST PLACE ANYONE CAN CALL FOR SERVICE, ORDERED PARTS TO REPLACE A COMPRESSOR AND NEVER DELIVERED, THE ISNURANCE CO WAS BILLED BUT RAPPS NEVER CAME BACK AND IN FACT AFTER NUMEROUS PHONE CALLS TO THE BUSINESS RECEPTIONISTS NEVER CONNECTED WITH THE "CHRIS" I WAS SUPPOSE TO GET A CALL BACK ROM CHRIS ONCE THEY RECEIVED THE COMPRESSOR AND NEVER DID AND EVERYTIME I LEFT A MESSAGE FOR HIM HE NEVER CALLED ME BACK, THE LADIES IN THE OFFICE ALWAYS SAID HE WILL CALL YOU TOMORROW MEANING THE NEXT DAY. FINALLY I GAVE UP AND CONTACTED MY WARRANTY COMPANY. HORRIBLE SERVICE VERY DISORGANIZED, THEY DO NOT TAKE CARE OF THE CUSTOMER.

C N/A

After being rescheduled not once, not twice, but three times, the tech never showed up on the third time. After this they have taken to no longer responding to messages left and not even answering our calls anymore. We attempted to call several times at many different times over three days and after spending long periods of time on hold they never answer and so we left messages they haven’t yet replied to a week later.

Steve Brown

Could not ask for better service than from Rapp’s except they may have been a little earlier than they were. I called on Thursday and they couldn’t get out until Monday between 2 and 6. Otherwise, great service!!

Andrew M

We had the unfortunate circumstance of walking in to our garage Friday night only to interrupt our water heater giving up the ghost. In a controlled panic, we did not have a go-to plumber/plumbing company for help but were referred to Rapp's by a friend from church who had recently had other plumbing needs. We received a very good quote, followed by prompt delivery and installation of a quality commercial grade water heater (State Industries). The man arrived to perform the service was friendly, patient, and most importantly, he knew what he was doing. Had our old tank removed and the new unit in place and performing in less than two hours. The gentleman has been plumbing for 27 years and was a problem solver and very efficient. Rapp's was easy to communicate with from appointment setup through arrival updates the day of service. We received two updates prior to our appointment time updating us on the current location of the plumber and providing an accurate arrival time (his goal was to not give us a big window of time and then keep us tied to the house all day waiting on them). Overall, we were extremely satisfied with the work performed, professionalism, timeliness, and value. If there is another need in the future, we will call Rapp's first.

David Braga

Friendly and knowledgeable service.

Corey Stephens

I love the service. Toshi, is their best representative. He's not only speedy with the job, but he has great professionalism. He also showed my entire family what my be the problem for next time. I love this company and thank you so much for businesses like you!!!

reedf30 .

They do the least amount of work possible to "fix" the problem at hand. Only to move on to the next call quickly. It's all about numbers to them so they can stand out to American home shield! And ask you for a 5 star rating.

Terry Vallandigham

Quick and professional. Found the issue and right away and was able to fix it quickly.

Jennifer Anderson

The workers were on time and very polite. They completed the job and someone even called to follow up to make sure we were satisfied. I am very pleased.

Edward Jerome

We needed service on both of our HVAC systems. Both times, Jason quickly identified the problem, explained what he was doing, and fixed it. I highly recommend Rapp's and their technician Jason.

Pam gregory

Quick prompt professional service. Ronald (technician) was wonderful and fixed our issues quickly. We will use again!

Gina Carroll

Rapps Heating, Air and Plumbing was dispatched by my home services company, HSA, due to a cracked pipe under my home. As I turned on the outdoor faucet, water started gushing from the hole where the facet is located. I turned off the main water valve and called HSA. I received an email from HSA confirming my claim stating they were dispatching Rapps. I immediately checked Rapps’ reviews online, which were dismal. With one exception they were almost all one star. Even BBB had number of complaints about this company. Unfortunately, I had no choice but to use Rapps, who sent Joe, their plumber, out. Joe had to access the pipe from the crawl space under my home and crawl from the back of the house to the front to access the pipe. Joe made a temporary repair and said he would need HSA’s approval to finish the job. Since I had received no follow-up calls, I called HSA and was told that Joe advised them the pipe broke due to “excess force” and not normal wear and tear. I am 75 y.o., and my home is 35 y.o. I don’t see how I could have used excessive force to turn on an outdoor faucet, since there was no problem turning it on and off. In order for me to damage that old pipe using excessive force, I would have had to crawl from the back of my home to the front to access the pipe. I have never been under my house, let alone caused damage to a pipe. The damage is definitely due to normal wear and tear. By telling HSA that excessive force was used, my claim was denied, and for Rapps to come out and finish the job, they would get more than double the payment that HSA would have received. I believe they would rather have the claim denied and be paid directly, and that both HAS and their contractors benefit by denying claims, after customers have paid the $110 fee to send someone out. I will warn everyone I know against using Rapps, and HSA, and have cancelled my HSA contract due to their use of sub-par contractors and poor business practices.

Cori Wright

I am so happy with the service I received from Rapp's. The young man who came to replace my MIL's faucet (I'm sorry I forgot his name) was so kind and patient. I asked him a lot of questions and he was patient enough to answer them all. He also explained to me step by step what he was doing. I purchased my own faucet and the hose was too short. He ran out to Home Depot to get the correct hose I needed. He even cleaned up the mess he made (although I told him I would do it). He went beyond the call of duty in my opinion and he definitely represented the company in the best light. If the owner of the company can see this review please look up my service ticket and give the young man a raise! I will definitely be recommending Rapp to anyone that need a plumber.

barbara

Wonderful customer service and excellent repair by Marshall and Ryan. Will definitely call them again.

Gail Charbonneau

I had a wonderful experience today with Rapp’s! They were on time, very professional explained what they were doing. Very knowledgeable about the tankless water heater they installed! They came with a team and everyone was polite and professional! They all worked together and cleaned up ! I will use them again they are a great professional team! Thank You!!