Jerks! All I can say is these guys are jerks. I can't comment on how well these guys even do electrical work because I was never able to even get to that point! I would have loved to be able to support a local St. John's business. I was excited to see the building they occupy on Lombard getting spiffed up and remodelled since it was an eyesore before. But frankly, with their attitude, I don't know how they even have enough business to afford the remodel! Here's my story:
It was easy enough to arrange an appointment for a relatively minor issue I had with some kitchen lighting wiring. We agreed over the phone that they would call me about a half an hour before they were to arrive on the day of the appointment so I could leave work and meet them there. Everything's fine up to this point. The appointment day arrives, the approximate time period they were shooting for arrives... and two hours later I still haven't received a call. I call their main office.
The guy who I was talking to said they called me and left a voice mail. I said I didn't receive any calls, but who knows with cell phones, right? They asked me if someone was at the house because they spent a long time trying to get them to answer the door. The frustration in his voice was apparent. No one was supposed to be, but yes my girlfriend was home. So I asked if we could reschedule. Sounding very put out he replied that he needed to do scheduling later on that afternoon so he would have to get back to me. Fine. We hung up.
So I immediately called my girlfriend and got on her case about not answering the door. She said she was not feeling well enough to answer the door (which is why she was home when she shouldn't have been), but reminded me that that wasn't the agreement anyway. She and I talked it through. This was their screw up! Don't put the blame on her... they were supposed to call so I could meet them. And she was entirely right. What if the person who was home was my poor, sick, dying grandmother? For all Bridgetown Electric knew, it very well could have been. This is why people make plans and arrangements and why both parties need to stick to them. We agreed the right thing for them to do is make this right today. We had to get this done because our house was on the market to sell and we had people scheduled to come look at the house that weekend.
So I called Bridgetown Electric back. I explained I rechecked my phone and hadn't received any calls or voicemails, and they needed to make this right today and uphold their end of our agreement. Being caught in a lie, the guy obviously became angry. I still remember his exact words.. "You gotta answer the f&%king door!" I couldn't believe it! This guy was cussing ME out? I calmly explained that wasn't the agreement, my girlfriend wasn't even supposed to be there, and she was not able to answer the door. I continued and said if it's that much trouble for them to do the honorable thing, I'll just get someone else to do the work. "Why don't you do that?" he replied with disdain. And so I did. I suggest you do too.