Reviews of Gene's Refrigeration, Heating & Air Conditioning, Inc. (Electrical Technician)

Tom Shewbridge

98% of the time we have always had good service from Gene's Refrigeration. Minus a couple of incidents we have always had knowledgeable, courteous and dedicated people help us with our Heating and Air Conditioning. Today we had Joshua, we like Joshua. Courteous, kind and efficient. (5/6/2019).

Mary Lear

Matthew Tolliver at Gene's Refrigeration was extremely courteous and helpful in reeducating us on how to use our thermostat. His knowledge and experience was most obvious and useful as he explained the different furnaces and how they work. He answered all of our questions and put us at ease while servicing our furnace. THANK YOU MATT!

Logan Mendivil

Went to fill a propane canister and the guy had trouble figuring out how to do it and made me come back the next day to talk to someone else. Then I learned they over charge for propane.

Mike Kish

My furnace quite running in late November. I called Gene's for service and they sent a repairman who was able to get the furnace running. He felt that I needed new pressure switches which he ordered. Three weeks later after not hearing when I would have my switches replaced I called to find out why and was told that the parts man would return my call with the information I was requesting. He never returned my call. I called again the next day and was told I would get a answer buy the end of the day. To this day I have not received a return call. The repairman also never closed my furnace after his initial visit and I never got my problem resolved.

Alan Foster

Chris of Gene's Refrigeration was knowledgeable, helpful, and courteous. I appreciated his help with my furnace.

Sheila Hood

Gene's responded to my call for AC service sooner than I expected over a holiday weekend! Josh came on time, found the problem, had the part, and I was back up and running in 20 minutes. I highly recommend the maintenance plan too! I am very happy with the service I receive from Gene's!

Sari Kelly

Josh is always prompt and polite. He's friendly and does what needs to be done. I ask for him whenever I need service.

Peggy English

A great company that really cares and service is excellent!

Mary Armstrong

We have used Gene’s heating and cooling several times. The technicians are always prompt, knowledgeable, and professional. Great customer service!

Ben Ott

I always have been surprised by how nice Josh is and how well that he does his job. I highly recommend Genes Refrigeration.

James Maiorano

Very good experience with my service call by Matt T. He was very courteous, knowledgeable, and professional. He fixed a problem with a clogged ac condensate drain. He suggested a trap device that I can view and clean as needed. He sold it and installed it.

Ronald L Runion

Matt, Did an excellent job of keeping me informed of what he was doing and how the system was functioning. Another great experience without any charges thanks to our maintenance agreement. Ron Runion

Ralph Deskin

We have been using Gene's Refrigeration since 1977 for maintenance and repair of our heat pump. Gene's installed our gas furnace, air conditioner and water heater. All at a very reasonable price. And, they continually maintain these ynits at a very reasonable fee. If you want good service without getting ripped off, Gene's provides such service.

Ron Zinsky

VERY GOOD JOSH VERY PROFESSIONAL ANSWERED ALL MY QUESTIONS & FURNACE SOUNDS VERY GOOD THANK YOU ALL AGAIN FOR ALL YOUR HELP. YOU GUYS ARE THE BEST. BYE FOR NOW..

Dustin Hoffman

The technician Joe came on time, was professional and courteous. Took less than an hour and did everything he needed to do. Told me exactly what he did, said everything looks great with NO surprises. I signed up for the 2 year contract so annual maintenance is included. I continue looking forward to a warm house during the winter. Thank you!

denise walsh

Gene's Refrigeration provided services on an electric need I had. The technician arrived timely, was polite, was knowledgeable and figured out the problem right away! I have a 3 year maintenance agreement with them and the cost was reasonable as a result of that contract. I would highly recommend Gene's for all your needs!!

Lisa Roder

We knew we needed a complete overhaul of our system. Keith T. worked with us to find the right system with the right price. The installation actually took 2 days because of our work schedules, but everyone was very professional and courteous. Thanks Gene's!

Joe Potts

Had Matt T come out and do a tune up on my furnace. He was very knowledgeable and polite and got the job done correctly and efficiently. I will be doing more business with gene's in the future not just because of Matt but because of the whole crew.

Ardith McCloy

We have used Gene's Refrigeration or Heating and Cooling for 44 years. They are wonderful...we always got excellent service whether it be heating and cooling or plumbing. I give them an A++ .

Lacey Huffman

We were very pleased with the work that Gene's Refrigeration did for us. My husband and I were expecting to have to replace our very old AC unit. But Matt T, the repair man showed up on time, replaced a few wires and like magic it was running again. No problems and he was only at the house for an hour or less. He was very friendly and professional. Thanks!

Delbert Buckles

Josh B. Is very competent and thorough. He has been to our house many times and always does a fantastic job.

Linda Borowiak

Great service. They arrive when they say they will and have always done an excellent job for me.

MaryJo McCarthy

We have been using Genes for our furnace and air conditioning needs for years. When we had electrical issues, we called our electrician. Of course it took 2 days for him to get back to me. And he didn't have time to see us. I then remembered Gene's does electrical and plumbing. We also had a plumbing issue. They were prompt, courteous and so conscientious. So happy we discovered (or should I say remembered) that Gene's is a one stop shop! Great experiences all around! Just had our bi-yearly furnace inspection with Rich Anthony and as usual we had a great experience!

gary novak

Matt and the whole team at Gene's always provide top notch service! I have used Gene's exclusively for more than 20 years. You can't go wrong with Gene's!

Trisha Gault

Cody and his partner did a great job ! They were fast and professional , I highly recommend Gene's . Pleasant experience .

Sams On Fire

Furnace went out when? When it was 5 degrees outside... Gene's was there right away to make a temporary fix until a new unit could be obtained. They checked in and made sure we were as comfortable as possible until they could get us up and running.

Richard Frantz

The service tech was thorough and worked efficiently. The scheduling aspect was a different story. When we called on Monday in response to a phone message th person said the repairman would arrive between 9:00 and noon. The technician arrived at exactly noon. He said they gave him an arrival window of noon to 3:00. Technically perfect timing. Overall excellent service and I recommend mend Gene’s highly.

Marc Williams

Cody showed up after a PEX plumbing manifold inlet failed and flooded all three floors of our house. He quickly identified the issue after hours and working all day before coming out. He fixed the issue the next day. He also went around the house with me and helped me find other issues to help prevent another flooding issue. He also talked with my home warranty adjuster for the quote.

Wayne Varisco

I rated 5 stars for the professional and expedited repair to our AC that Josh provided today...there are many numbers to Call when service is needed...I will always call Genes from here on out...Thank You!

Rodney Munson

He was very knowledgeable, suggested ways of performing his tasks , helping me to choose . very congenial. I will use your company again in my other properties!!! Thank you and merry Christmas

Bill Cletzer

Their service is consistently the definition of what customer service is!!!

Liam Cores

Josh has always done a great job ! He's honest and his experience is very helpful . He is a great young man.he has never led us wrong... I recommend Genes to anyone I can.!!!!

Jann W

Rich was on time, courteous & very helpful. He shared with me what he did & after answered all of my questions.

Elaine Semper

I have had my heating and air conditioning systems serviced by Gene's for a number of years. I have been completely satisfied with the services. The service personnel at my home explain exactly what they are doing and why. My questions have been fully answered. The office personnel are helpful and keep me informed about the service calls. This is definitely a 5-star business!

Jonathan Bateson

Took 6 days to fix my furnace in the middle of winter. The staff did not seem to have a sense of urgency to help fix the issue. Been a loyal customer for many years. This was a very disappointing experience.

Ronald Romanchok

Rich did a great job and answered all the questions we had. It's great to see somebody that is willing to help and do a job in a timely and friendly manner.

Darkside Admin

Buyer Beware ... AND KEEP YOUR RECORDS. This place is a mess. Bought a new Carrier Furnace in 2011. Major part has to be replaced. Although I have the paperwork, Gene's does not. Two weeks later, they have found it. Although two week ago, the technician was told to order the part they have not. Now, we are being charged 89.00 for the technician to come out and determine that a warranty part has failed. The fight is on.

Leslie Lance

Wonderful customer service. Had a backed up drain in the basement Sunday of Memorial Day weekend. We called at 6pm and they were there in about an hour, the previous service we called stated it would be between 9pm-11pm. Did not charge extra for the holiday. We are very happy about the service. Thank you!

Raycher33

Great service experience on a new unit installation. On time and professional. Very knowledgeable technicians who kept me updated on the install process and timeline each step of of the way. They took great care coming in and out of the house while working. Highly recommend!

Ashley Gonzalez

We are SO happy with Gene's! We had them come out for a second opinion, after another company told us we needed a whole new AC unit. A $4000 job! Matt, who works for Gene's, is awesome! He was here for about a half hour, and now we have AC again! Matt was so honest with us, and has restored our faith in repair men. Thank you!

John Turner

The Field service technician the came to my home was very knowledgeable and took his time to explain working of my furance and AC unit. Thanks

Elizabeth Pritchard

He was very polite & helpful. He explained everything so I could understand. I would like to have him every time. Very helpful.

Cynthia Sheers

Very friendly and efficient. Explained everything and was there on time.

Jeff Lowery

Josh, a service tech with Gene's Refrigeration provided me with excellent service during a recent emergency heating call. He diagnosed the issue quickly and temporarily got me heat while ordering repair parts. I will always ask for Josh going forward; you should too.

John Daniels

Gene's did a check of my furnace and air conditioning systems. Chris did a nice job of explaining all he did. I would recommend Gene's for all of your HVAC needs.

Mark Vidika

Our service technician, Matt, was knowledgeable, courteous and compassionate about his work. He took time to explain what he was doing and made sure I felt everything was in proper working order.

Beth Wolbers

Chris M was great. Friendly and courteous. This is the 2nd time we have used Gene's and the company is great to work with.

Cynthia Williamson

I am very impressed with the technicians at Gene's Heating & Refrigeration. The technicians are knowledgeable and explain things thoroughly. I always receive recommendations on how to optimize my heating and cooling equipment energy output, and also time-frames as to when equipment or filters need changed, allowing me to budget, even for major replacements. I would recommend this company to ANY homeowner.

Michael Brown

I called ab out my furnace not working. They were there the same day at the time they said they would be there. Friendly service, good pricing and guarantees. What's not to like. Definitely my goto for air conditioning and heating.

Marcee Brazier

Gene's Refrigeration was able to come out the same day I called within a few hours! Customer service is excellent. Everyone is extremely friendly! Highly recommended!

Sims Mitsubishi

Amazing work, the employees really care and the quality work. Thank you they did Sims Mitsubishi. We an amazing Fleet program for fleets of 2 or more that offers amazing rebates and discounts

Joseph Yavornitzky

Keith was great. He was quick with the diagnosis, and when he finished with the furnace repair, he tuned the burners for optimum efficiency. No one had ever done this before...

A O

If I could go lower than 1 star I would. They came out to diagnose the problem with my furnace and they did so within about 5 minutes for $80, then they said they didn't have the part to fix the problem but it would probably be about $1200 and that they would call me back. Well a few days passed and no call, so I called in and they told me they would look into it and call me back. They didn't call me back the next time either. A week and a half passed and I had to get my furnace fixed by someone else instead. The guy that ended up fixing my furnace did it for under $600 instead of the $1200 I was being overpriced for. They're very unprofessional and don't care for the customer. I have 4 kids at home and they must not care about my home being cold since they didn't bother to even return my calls. The guy I ended up having fix it was from a small company and they were so much more down to earth and reasonable. Stay away from Gene's unless you want to be ripped off!!!!!

Mary Kerschner

Prompt and very professional

Mildred Arnold

Technician was very professional and personable. Explained in detailed what he did and gave recommendations for future upgrade work.

Sid Clark

Very expensive

Diane Madonna

Matt took alot of time explaining everything

Elaine Walker

The tech. was very polite and did a great job Elaine Walker

J.D. Jones

It was a cold Sunday morning when our furnace went out. We called a company (not Gene’s) that we had used in the past. They came and told us it would be over $1,200 to repair. We are 74, retired, and have limited funds. We couldn’t afford it, so that repairman left, and we were left in the cold. It was 14 degrees outside and we were panicking. We called Gene’s. Soon after, their repairman Mathew showed up at our door. He took the furnace apart and checked many things the other “repairman” never looked at. He emptied out the Condensation Trap which had filled with water, then put it back together. It worked perfectly. No parts were needed. He charged us $155 for his service. Mathew was an angel. He is a good and honest repairman. He made the comment that he takes a lot of satisfaction in helping people do things that they can’t do for themselves. The other company was a cheating company who wanted to sell us parts we didn’t need. Gene’s is an HONEST company. God bless them. We simply can’t say enough about how much we appreciate what they did to help us.

Jerald Hess

The appointment for a maintence check was easily and quickly arranged around my schedule. Matt provided outstanding service and took the time to answer all my questions. He additionally gave me helpful advice on how to run my unit more efficiently.

NICOLE BEVELACQUA

Wow! What a great experience! Honest and very informative! I can't thank you guys enough for your help with my AC today. Totally trustworthy! Chris was phenomenal!

Phillip Howard

Always appreciate the attention to detail by Rich A. He takes his time to explain everything he does. When describing options, he always includes we can leave it as is and not have to spend any more money. Always arrives in the time slot.

Carol Reichling

Josh is a very nice and knowledgeable technician. I didn't get the feeling that he was trying to sell me an expensive unit, but he gave me all the options regarding fixing or replacing the unit.

Brian Kerber

Either the folks at Genes are not qualified or they are ripping people off. Genes was at my house on Monday as our a/c wasn't working. The technician came out and told us everything was fried and we had to replace the entire unit because it all was bad. It was going to cost us $6,000 and was going to take 2 weeks. We called another company for a second opinion thankfully. They said our motor was bad and needed changed. They ordered a new motor replaced it and we had a/c in 2 days!!!!! Total cost $449. So now maybe you can see why I said they are either incredibly bad at there job our trying to rip off consumers that don't know any better. I would NEVER recommend someone use them.

Rita Wovna

Main office called me twice to let me know when Rich would be there and he arrived exactly when they said he would. Excellent service, answered all my questions, walked me through step by step for programming our new thermostat (wish the owner's manual was a little more informative), definitely knew his stuff, worked quickly and efficiently. Nice job!!

Rose Sherry

Called genes refrigeration to come out when the ac unit decided to back up with water. They came out in less then an hour ,very professional, and explain every detail. Fixed in Less then 15 minutes. Would definitely call again and will continue to use them !

Brian Cutre

Integrity, Honesty, Kindness. These people really know.and understand empathy. When you have a problem they will fix it. Good people you can trust always.

Chuck Scott

Gene's has been, and remains, consistently way above average with the employees they have and the work they do. We had 2 water issues which I called about yesterday morning and are both resolved within 24 hours. Fast, reliable and competent service. The tech is Cody Columbus who went about his work professionally and confidently for which we appreciate. Job well done and we are happy with the results.

Duke Evans

Josh, as usual, was excellent! Polite, professional and on time. Knew our names and used booties. Thoroughly checked AC unit and even cleaned heat exchanger of Spring debris as part of the pro-check. We have been very satisfied with Gen's service. Everybody there, from the Front Office to the Techs values their Customers and it shows. We will continue to give them our business and recommend them to our friends.

Bill Naiman

I have been a customer of Gene's for about 10 years. I appreciate excellent the customer focus I receive from Gene's starting with the call to make an appointment through the completion of the service call. For example, on the day of the appointment, customer service kept me fully informed of the exact arrival time for the technician within my appointment window. Matt, the service technician was right on time. Matt listened very carefully to the two intermittent issues I was concerned about with my HVAC system.. Matt methodically and carefully analyzed several concurrent events and isolated each root cause in a most professional manner. Matt was very personable and extremely;y polite. He took time to talk with me about his findings and explained them very well and what we can do. The approach will include a financially conservation first step with replacement of a part only as a last resort. This most recent service call is not a surprise. Over the years, I have had consistently positive experiences with the company. I would be remiss if I would fail to mention that Josh, who has also serviced our HVAC, provides the same level of outstanding quality service as does Matt in every regard. I should add, that on the rare occasion when a call back is necessary. Gene's will return in short order and ensure any follow diagnosis or service of taken care of immediately. IMO, that is a sign of a very good company.

Candy Galosi

Impressed with Rich from Gene's Refrigeration. 1. He removed his shoes upon entering our home..That is 5 star service for me. 2. He showed me all that is was doing. 3. He actually had me come outside to show me how to clean the coils of our AC unit.. we have had AC for 30 years and NO company ever told us to do that. WOW!!! 4.He made suggestions but NO high pressure . I will have ask for Rich again.. He does a fantastic job...He is an asset to your company Thanks, Rich!!!

Rosemary Roscoe

We have used Gene's for many years and always have wonderful service from them. Chris is our service technician and he is very knowledgeable and knows our equipment. Would not use anyone else.

Dan Hawk

Our AC quit on a Saturday morning and they were able to come by within a couple hours and fix the problem in a few minutes. It was a bad capacitor. They are very knowledgeable but just be prepared to pay for it. On a 90 degree day, I was at their mercy. After researching, capacitors cost about $10 and I was charged $250 plus an $89 service charge. This may be the going rate in the industry, especially since it was weekend hours. But after learning more about how easy the fix was, I think the cost was a bit excessive. At least the AC is working now and they will credit the $250 when I need an entire new unit.

Robert Denman

My experience is very positive based on great service for many years. Our current technician, Chris Mong, is the best I have ever known. The company is truly "the best of the best".

Mark Love

Fantastic service! Matthew was the same tech who did a service call here 8 years ago. Its nice to see a service company with long term employees! Quick diagnosis and repair and reasonable price and friendly service

David W

I called them out for a warranty replacement of my compressor and TXV valve. My Carrier unit is only 3 yrs. old! Chris the Tech was super helpful and friendly. He explained that the Carrier warranty would replace the parts but I would be responsible for the labor. He said it would be a 2.5 hour job and I would have to pay for the 8 LBS. of refrigerant. So I got a call from the Office person with a quote of $1327 for 2.5 hours of labor and 8 lbs of refrigerant. Keep in mind the parts are all covered under the warranty. I asked for a breakdown of the labor and the 8 lbs twice and they said they cannot tell me what they were charging me by line item. I called Carrier and asked if the coolant would be covered since their part was the reason I needed to replace it, they said no. They asked me how much the HVAC company was charging me and when I told them $1327 they said they would highly suggest I get another quote. I called Strongsville Heating and Cooling and they were floored by the $1327 pricing. He gave me the breakdown of his pricing and said they could be here in two days and do it for $850. I called Genes back to ask again for a breakdown and they said they cannot and would not be able to match the $850. ( they already had the parts ordered and on the truck) That is a $477 dollar difference in labor cost! Gene's may have been around for a long time, but please do not get gauged by their rates. Highway robbery! I am sure there will be a wordy response back but 2.5 hours of labor and 8 lbs ($50 a pound on the high end= $400, so thats a labor charge of $370 an hour. Industry standard is $100 to $200!!!

Connie Cloud

Mike was very helpful and I like the idea of having the same person coming every time.. Thank you

Kim O

Although we did not like the inevitable need for a new ac unit

Corinne Hadley

Always have a great experience with your people. Cody helped me out greatly when my washer & dryer were being installed. Technician for company delivering the appliances broke the handle on the hot water faucet. Genes sent Cody right out so I could put the water back on in my home. Cody said he would try to find a new handle for me when he got back to the office. I am waiting for that!! Know he will find one for me. Thanks for being there for me when I need you!

jason barboza

The tech was friendly and completed the repairs quickly.

Kim Allen

The girls in the office in the guys in the field are all friendly. The guys were efficient and cleaned up their mess after install

Ivana S. Taylor

I've personally used Gene's for nearly 20 years. Recently, my parents moved to Medina and on the coldest day of the year which happened to be New Year's Eve the furnace started making some kind of scary sound. It wasn't safe and the even more urgent problem was that my dad is sick and we couldn't have the heat down -- nor would it be an easy task to move my sick dad and my mom to my house. I called Gene's and within 15 minutes Derek was at their location. He diagnosed the problem and fixed the unit. He was prompt, kind and sweet and patient and our first hero of 2018. Thanks Gene's and thanks Derek

Leonard Decker

We want you to know that your truck Matt was friendly and efficient when he checked our furnace&air constitution.he has been to our home three times and look forward to have him come again Len Lucy decker

Myke Hagood

Even though I was in and out as Cody and Steve worked very professionally. Also kept together professionally even though it was cooler inside than out due to gas shut off, which they found out where the leak was coming from. Very appreciated. Although I forgot tip in my back pack. (From which I'll make a trip to deliver) From This Moment forward I will always use you guys as my plumbers. Thanks again Myke

Carol Johnson

Thanks Chris M. for your excellent service.

Jay Zimmerman

Excellent service provided by a knowledgable service tech. Rich was very informative explaining the service process along the way. I have use Gene's for many years and will continue to call on them in the future.

James Perry

Great service from the 1st phone call to the completed service.

Patty Lucas

I’ve been a client of Genes for 20+ years- commercially in my various businesses and personally in my home. My home was even on a maintenance contract. The technician we usually have, Chris, has always been great and is the only reason I’m giving 2 stars instead of 1. I own a nail salon and our hot water tank has been malfunctioning- which as you can imagine is very bad with needing hot water for pedicures, laundry, and sanitation of tools and implements. As soon as our problems started we called Gene’s and they accommodated us the same day and late, which was very appreciated. However, it turns out we needed parts that needed to be ordered. So I called the next morning to have the parts ordered and schedule an appointment for the following week to have it repaired. Fast forward to our appointment day- no one comes and as it turns out, our part was never ordered. I didn’t find the office staff very helpful in navigating the situation, either. I didn’t even receive a follow up call that I was promised. I’ve had to order our parts directly from Bosch (which turned out to be about 1/10 of the price I was quoted from Gene’s) and find someone else to install the parts in a timely manner. We’re going on week 2 of no hot water. As a business owner myself I understand the price/value comparison. Gene’s has consistently come in with prices considerably higher than other companies (in many cases double) but I’ve stuck with them. I’ve stuck with them because as I previously mentioned I really appreciated all the work and help we received from Chris and often being accommodated with short notice over all the years. I found value in that and was willing to pay extra to have it. However, the carelessness in not ordering parts or scheduling appointments for a business so heavily reliant on hot water is VERY frustrating. Having to go around them, directly to the manufacturer is VERY frustrating. I don’t have the time or desire to be going through all this extra leg work simply because someone didn’t do their job. I can understand mistakes and accidents happen to all of us, but for the high prices I’ve been paying for the past 20+ years I would expect a little more care in commercial situations. Reviews are a tricky thing and I am by no means trying to bash Gene’s. They’ve given us good service throughout the years. The way this situation was handled wasn’t acceptable to me and I simply want it to be acknowledged for improvement in the future. Reviews are a helpful tool in showing where improvements can be made and that is the ONLY purpose of this review.

JAY Baumann

I have been with Gene's Refrigeration since 1995, they have all ways been easy to work with and polite.

Bob Wynne

Chris M. was polite, thorough, and gave us his complete and undivided attention. He was knowledgeable about every question we had for him. He gave us top notch service.

Bonnie Sweebe

Tom took his time to make sure everything was installed properly and that all possible areas for leakage were checked and given the okay. He even helped me pair my leak detection device with my iPhone. Thank you, Tom!

Dawn Harrington

Our specialist, Christopher Mong was very polite and did his work professionally. His honesty about our filter made me feel that he had our best interests in mind. Thank you, Gene's, for providing great service to us for over 25 years!

renee p

Very fast and completely trustworthy. They took the time to figure out the exact problem. I was at work but completely trusted them to be in my home with my girls . I will definitely use again if I need to!

Joseph G. Landry II DDS

The Gene Refrigeration team was very responsive and helpful in getting one of our air conditioners back up and running with as little down time as possible. This was greatly appreciated for the comfort of our patients and team! Thank you

Brian Vavra

I called Gene's on New Year's Eve to receive an estimate on an inducer motor installation. I was happy when my call was answered by the polite lady who took my information. She told me after being put on hold they don't have the one I need in stock and would have to call me back with the estimate. I never heard back from them. A blessing in disguise perhaps, because since i didn't hear back I Googled an HVAC parts store online that I bought an OEM assembly from, and used YouTube to learn how to install it, surely saving me a bundle. I'm never one to beg people to take my money if they don't want it, there's always somebody else that does. I hope Gene's realizes I'm not the only one to feel this way and returns calls to potential customers next time.

Kyle Casey

Just wanted to recognize a wonderful experience. Our HVAC system stopped working sometime this afternoon. I was able to DIY troubleshoot and found that the 3 amp fuse was blowing due to a short somewhere, so we called Gene's around 8:30 PM. Matt, the technician called us back by 8:45 and came out and was able to isolate and repair the problem by 9:15. He was a true professional and took the time to walk me through what he was doing and why.

Roger Aschbrenner

Attentive and good service provided.

Dj Kobak

Awesome service! Matt Tolliver is always a pleasant and wonderful technician, he is very knowledgeable and I would recommend him highly. We have had him out twice to our home and he figures out our problem areas immediately and repairs them. Wonderful experience!

Jennifer Simonis

Rich A is very professional and personal. I believe he has the best interest of the homeowner at heart. He gets the job done! Highly recommended.

Larry Peacock

Chris, the techician was friendly, efficient, and informative. 5-star all the way around.

Joanne Krickovich

Rich arrived at our house and was very personable. He was even friendly with our dog! Then, he got right to work. Rich promptly diagnosed the problem with the air conditioner. He explained it to me and several scenarios to my husband over the phone. The service was very good and Gene's was able to fit us in the same day we called for repairs. The rates were reasonable. All in all, this was a good experience and I would highly recommend Gene's Refrigeration.

Theresa Lindenmuth

Matt was informative and professional. He was able to identify the problem immediatly He took the time to explain what needed to be done. Thank you so very much Gene's. I definitely recommend this company. Mrs. Lindenmuth

Leonard Timpone

Excellent technician. Well informed and answered questions to my satisfaction. Would prefer if he could visit with us every time we need maintenance update.

Debra Hummel

10-03-2016 very enjoyable personal...they have always taken care of my furnace and airconditioning for over 17 yrs...very happy with them...Debbie hummel

Thalia Ventouris

I called Gene's refrigeration needing a plumber the same day. Tom came out the same day as I requested and immediately corrected my issue. He was very professional and knowledgeable. I would ask for Tom again!

Art Ritchie

I felt very comfortable around Gene's technician. He was very knowledgeable, upfront and able to temporarily fix our air conditioner while we wait for our parts to come in.

Gordy Billman

Derek was punctual, friendly, informative, thorough, and efficient as he checked-out our furnace. He explained everything he was doing and offered suggestions for the furnace to be more efficient. He had a pleasant personality and very cordual.

Dave Kish

Best place around

Bob Reuder

Gene's put in furnaces in two of my houses last year. Great work, stayed within their quote, no ups, extras, or surprises. Their propane fill for a 20 pounder is $8 less than an exchange anywhere around the area. Everyone is friendly. The office had a small problem with their internet credit card connection on Monday.

Alfred Connors

On time, on point, Friendly, knowledgeable, what more could I ask for? Chris did his job and acted like an old friend in for a visit,

Mary Matejka

We had a new furnace replaced by Gene's a couple of years ago. We thought it wasn't working properly so Matt came out to check it. He was very knowledgeable and explained everything to us .We would highly recommend Gene's..

Cheryl Zuccaro

This summer when it was 95 degrees, my A/C decided to quit. This is my 1st service call I've made for the A/C so I called Gene's because during the winter I've had them come out for the furnace on a few occasions with no problems whatsoever. So why would I think otherwise regarding the A/C? I have no complaint regarding their response time. But I take exception to being gouged when you feel you are at someone's mercy to get something fixed. The service call was $89 (which I was aware of) and the technician checked the A/C unit and said I needed 2 parts replaced. He said those 2 parts are $500 + the $89 service call for a total just shy of $600. I was stunned. Did he made that price up? Shame on me for telling him to go ahead with the new parts but shame on Gene's for charging $500 for those parts that actually only cost $10-$15 EACH. With a phone call to Gene's expressing dissatisfaction with the ridiculous mark up on parts, I received a check in the mail for $77. Well LESSON LEARNED! Folks--be prudent and shop around.

Pamela Kean

Very cold day when furnace would not fire off. They were to my residence quickly. Technician Christoper was friendly, polite and efficient. Thank you so much!

Tom Townsend

Good place to call for service

Pooped hispants

Always prompt and expert service. They are not the cheapest but as with everything you get what you pay for and the service techs are very friendly, knowledgeable and fix it right the first time. I have used them for years on several properties and they never once have tired to pressure or up sell anything. Highly recommend!!!!!

Barbara Decello

rich Anthony is very professional, courteous and efficient during his service performance whenever I request him at my residence.. It is on my customer file that Rich is my chosen technician.

K F

I've been using Gene's for the last 5 years here for all my HVAC and plumbing needs. They installed an all new air conditioner/furnace for us two years ago and it's been wonderful. When the old AC unit broke, they helped us understand what our options were and gave multiple price points. Scheduling them is easy; I do it online and they call me the next day to confirm. Their technician Josh knows his stuff and is patient and takes the time to explain everything to you. Professional conduct and great work all around. I recommend Gene's to everyone in Medina.

John King

I have an inexpensive service contract with Gene's. It is about $13/month and is money well spent. They reminded me that it was time for my air conditioner check which is included in the contract. They could have waited for me to call and I would have forgotten. I have used them for years and a couple of years ago purchased a new furnace from them. They told me it would cut my propane usage in half...and it did. I have gotten quotes from them for my work and they have always been the least expensive with quality parts and professional work. The techs are always on time and courteous. I highly recommend Gene's.