Reviews of American Air Heating Cooling Electric & Plumbing (Electrical Technician)

Jacki Neitzke

The technician is always very nice, explains things thoroughly, and I never feel like I'm being upsold. I feel like American Air is a good, honest company.

Lisa See

We had a new furnace and central air installed by American Air. They were very professional and courteous. They also installed a new stand pipe in our basement. Everything was reasonable priced. They explained their work and answered all of our questions. We would definitely hire them again.

Sheena Coyne

I use American Air for my home and two rental homes. They have always done an excellent job. Most recently one of my renters noticed the AC was running continuously. I called American Air and they were able to go out the next day. The tech called me and said the cost of the service needed would exceed the cost of a service agreement so it would be beneficial to me to buy the service agreement and then he would apply this service call under the service agreement. The service agreement also entitled me to a furnace check up that I used later in the year.

Lonnie Scarberry

Our A/C broke, I called these guys and the sales man was nice and informative. I had a new A/C unit installed 2 weeks later with no issues, quick, courteous...

Don Cuckler

Excellent service. Timely and professional.

Jonathan Byrd

The tech, Matt, was professional, friendly, and did a good job of explaining what work he performed!

north1826

The American air team is always timely for installs and they definitely spend the time before, during, and after the install to make sure the job is done right. Our church has had 2 AC units and a furnace unit installed in the last 2 years and the team did an excellent hob helping us select the right equipment for our space and needs.

Jackie Blaine Minarik

Matt was very friendly and courteous; knowledgeable, considerate, and informative in regards to our furnace.

Pat A.

Each time, Tom K, had been here, he has pleasantly and carefully gone about the work that had been requested. No complaints!

Tom Schick

My American Air Service representative was Tom K and he was timely on arrival and called before he came to alert to me regarding his arrival. He performed the necessary inspection on my AC system and informed me that our system checked out and no repairs were needed. No leaks were discovered also. Highly recommend this company for their customer service and repairs only as needed to keep my HVAC system operating properly.

Sean King

Couldn't meet the 4 hour window they scheduled to show up. They never called, and 8 hours later they're still not here. That's not respectful of my time.

Richard Pfaff

Problem: No heat. Technician called to setup time. He arrived on time. He diagnosed the problem and fixed it. Very satisfied with the service and the technician.

Debbie Donnelly

We have been with American Air for years. They are a wonderful company. Tom one of their technicians comes to service our heating and air conditioning unit twice a year. He is very knowledgeable and very curtious. Scheduling is very easy and accommodating to fit our needs. I would highly recommend them.

Don Ball

American Air is always on time and efficient. They explain the work they have done and leave the area as clean as it was when they arrived.

Melanie Claridge

I appreciate the quality of his work. He cleaned up after his work was done and he was kind and very considerate. Such a rare quality in today's world but thankful for it. Will use again.

Constance Nye

Tom K. is very professional and dependable.

Mike Hornbaker

Joe was awesome. Went above and beyond. Will always contact American Air.

Dan Van Dyke

We were having an issue with our thermostat constantly shutting down and resetting so we had American Air come out and look into the issue. They put the heating and cooling into our new home. The technician arrived at our home on time and quickly determined the reason for our issue: a dirty filter. The dirty filter was causing the furnace to overheat which caused the furnace shut down, which cause the thermostat to reset. Felt really dumb that a dirty filter caused such an issue, but the technician was very nice about the whole thing and even provided a new filter.

Pat Graff

The technician, Tom, and his assistant arrived per their notice, quickly diagnosed the problem with the fan for my furnace. Estimated the cost and came back the same day and quickly and efficiently repaired fixed the problem. Tom was competent, friendly and sympathetic to my situation. I highly recommend this company and this technician.

pconti1419

I have been using American Air to service my home electric furnace and heat pump for the past seven years. I have always had excellent, professional service from them. They are timely and courteous whenever I need to have them come to my home. I also have used their electrical and plumbing services.

Steve Farrar

Jason W. did a great job hope I get him again. He explained everything and clean up. I am sure that my furnace is ready for winter.

Deb Stubbs

I called at 12:30pm on a day that was 18 degrees outside. My furnace was out and the temp in the house was dropping fast. Tammy was my first contact and she was so helpful in arranging for someone to come out that afternoon. By 3pm Joe had my furnace up and running and gave me lots of useful advice regarding our unit. The cost was more than reasonable. We have a service contract with American Air which helped but it was still great to get such fast, helpful, efficient service. I would highly recommend them for both heating and AC.

Christine Morehart

I called American Air on a Wednesday evening about my A/C unit had frozen up. The gentleman on the phone explained it would cost $150 for someone to show up that night or we could wait until morning to allow the unit to unthaw and get a proper diagnosis right away this would be the $99 rate. Matt arrived at 9:15 the next morning found the issue quickly, the A/C was up and running fine by 11. American Air did not try and up sale anything, they were totally honest. We are considering getting a maintenance package to have them come twice a year to make sure our HVAC are in working order. Thank you for your promptness and professionalism.

Robert Eggleton

My tankless water heater stopped working. I called for a diagnostic and described that I needed to check the gas pressure and that I needed someone familiar with the machines. They sent someone without tools to check the gas and in 3 minutes, he was happy to charge me $99 to tell me the water heater wasn't working. He offered to call the same 800 number from the manufacturer that I was talking to to troubleshoot for $149 per hour. What a waste of time and money.

Marcus Pseudonym

I would provide 2 reviews - one for electric and one for plumbing. It seems this company can handle small jobs but anything bigger and it is a train wreck. There is also the possibility that they are prejudiced against certain types of people and/or certain areas of the metro. They had their plumbing guy fail to follow-through on previous walk through inspections, not contact my handyman and finally e-mailed to say the job was canceled after I already canceled it myself and posted on BBB that they hadn't shown up or followed-up in a week and were not working the day they committed to - and this is with a signed agreement! On the electric side, their manager slipped and told me the job had actually been canceled while claiming I did not have proper permits. I met with the City permit office and laid out specifics of the job and was told the permit was through the electrician and I was fine. So who's wrong? The City who approves permits or a guy who already said the job was canceled and his other division can't follow-up? Something fishy is going on. Plus, just got e-mail from friend who had them come out to look at job he needed done - also gay - and he said they just e-mailed to cancel his work. Coinkidink? You decide.

James Lehner

My furnace went out, service was quick professional and finished within a few hours. Tom was able to friendly and quick to resolve the problem. Thank you so much

David Lakin

Same day service. Price quoted over the phone was accurate. Tech was very professional and knowledgeable. Tech was quick to troubleshoot and diagnose the issue and was helpful with deciding how to deal with the issue (my Nest thermostat was the culprit and he advised to contact the company for a replacement as he had heard they had known equipment issues). One quick call to Nest and my replacement thermostat is in the mail. Tech also showed me how to temporarily fix the issue until my new thermostat arrives. I feel he went above and beyond. They even called the following day to ask about my experience.

Randy Fergus

Tom has done all of the PM on our furnace/AC since we had it installed. He's always on time and friendly. I would recommend him and American Air to anybody having a problem with their system.

Lester Scarf

Tech showed up 40 minutes late. After doing the $99 diagnostic, found a dirty flame sensor. Was charged an additional $125 for the tech to take off 1 screw , and then cleaned flame sensor with a plumber's brush and emery cloth, which took a few minutes to do. Felt I was over charged for the service of the cleaning a flame sensor, when I could of got a new one installed for $160. I will let you be the judge as to if you want to call this company to service you HVAC or plumbing needs.

Joni Hodakievic

Our hot water heater "died," and we have been trying to decide whether to go with the tank or tankless models of hot water heaters. The technician came out to provide us with estimates for each. However, he was unable to give us a complete estimate for the tankless model. On the whole, the technician was prompt, polite, professional and knowledgeable on the subject. We were looking for a more exact estimate.

Justin Busbey

Called American to have them come out to look at a problem I was having with my hardwired smoke detectors. They were able to send someone out promptly. Brandon G. was very professional and identified the problem quickly. I was able to get the repair scheduled soon after the initial diagnosis and everything is now working great. Thanks to American and Brandon G. for a job well done.

Silent

Two weeks of misdiagnosis and failed arrivals while my Grandmother (who is a cancer patient) sits in her 88 degree house. Ended up stating the the motor had failed and pushed to have an entire new unit installed. Contacted another company who confirmed the motor was fine and the capacitor was the issue, which they fixed same day. Do yourself a favor and forget this company exists.

Jay3ird

The technician was prompt and polite, but the company does not favor the customer nor employee. I get the impression that American Air takes advantage of the lack of customer and employee understanding. I had a simple coil replacement job that needed done. I was quoted from a pricing chart that ran anywhere from $2915 up to $5830 minus the price of the warrantied coil (so $2500 - $5400). What! I asked for the company's general hourly rate, knowing that the coil replacement shouldn't take more than 4 hours. I was told around $200/hour. If that was the case they job should cost $800 plus the cost of additional refrigerant. But the poor tech isn't authorized to setup the service at an hourly rate. American Air doesn't even tell him the true hourly rate. Why would they when they are charging $200 per hour and paying him $15/hour. So I called the service manager to get the true cost and schedule service. I am routed to voicemail. A day later and I never received a call back. At this point I without AC for 3 days. I have had enough and decide to call another company. Sure enough, they quote me $600 to $800 in total to do the work. They gentleman that shows up to look at the job even tells me that he used to work for American Air. I wonder why he left.

Dan S

I had a complete HVAC system installed by American Air. They did a tremendous job with preparation, installation and clean-up after the job ! What a fantastic team effort from start to finish. I highly recommend American Air for your heating, ventilation and air conditioning needs.

Bob L

American Air performed service on my 87 year old father's AC July 5th. He was overcharged hundreds of dollars for services not needed. After weeks and 5 calls, Joe, the service manager contacted him back and promised money back, blaming his tech, Tom, for the overcharge. I called back the following week, and was told the same thing. Nothing was itemized on the bill for over $900 for low Freon. Joe admitted at least a $395 overcharge for services rendered previously under warranty. This call took place almost 2 weeks ago and no refund has been issued and no return calls from Joe. We've disputed with the credit card company. Terrible customer service! Shame on American Air for taking advantage of a senior citizen!!!!

Tom Barry

Tom K has been providing my wife and I excellent HVAC service of behalf of American Air for a number of years. He is always prompt, courteous and extremely knowledgable. We trust him!

Sandra Quick

This is the second time Joe has provided excellent, competent and very personable electrical service to my new home. He also serviced the home I sold. I really knows what he's doing and is quite efficient.

Seth Teitler

Larry came promptly, and handled a somewhat complicated installation efficiently and professionally. We're very happy with Larry's work putting in our new water heater.

Gene Hack

Called before arriving..was on time.. courteous.. thorough

Michelle Young

Our rheem ac is out - called a contractor on our home builder's list (American Air) - Wants $2000 all together for labor for a $500 defective part which is covered under warranty - many rockford home owners with the same problem. Rockford won't help us at all. Most contactors that I have called either want us to go back to the builders contractor or want just as much money, or won't give me a quote on the phone, and we've already paid the builders contractor $380. Update- Found an honest contractor that replaced the coil for $700 with a year warranty, compared to $2000 with a 6 month warranty - February REALLY????. What a scam. Even quoted the price before coming out - as long as they agreed on what the problem was, as American Air initially told us the wrong part last Friday, but after questioning and pressing them about a leak, he came back and said yes there is a leak in the evaporator coil. Luckily we did so or else we would have been back in the same situation next summer. As they only wanted to give us a 6 mo. warranty, February - really. Who uses the air conditioner then. He also jacked up the price of labor from $780 to $2000.Not happy that we have to go thru this or pay anything for a 2 year old house with a defective part, but at least not as much with this contractor. Won't use anyone on Rockford's list anymore, and definitely will not use American Air. Should have known better, but I had to use someone to cover the warranty (at least the part), thought I was doing the best thing by going back to the builder's contractor. Again, should have known better.

Nikkie Carter

The furnace works perfectly. From my grandmother. Elizabeth Gray

Tina Mrukowski

Travis was very professional and did a wonderful job with our winter check of our furnace. I would welcome him back to service our furnace or air conditioner any time.

Sally Lewis

We had a wonderful gentleman who helped to service our heating and electric. He did a great job and was very professional and we will use him again.

tim patterson

They didn't try to sell me something I really didnt need right.

Beth Harrington

Todd was wonderful! He did an excellent job replacing the electric panel in my condo. He is extremely knowledgeable and took the time to answer all of our questions. Thanks, Todd!

Michael Morgan

A great service professional for a job well done.

Traci Poole

Another great experience! We just converted our second furnace from electric to gas...American Air did a fabulous job. Very reasonable pricing, very easy to work with, and reliable service techs! Highly recommend.

T Merimee

Matt S. was very professional and knowledgeable. Very patient in explaining all the work he performed. Highly recommend. A++++

Gino Petitti

Todd over at American Air Heating and Cooling was professional, timely and did an AMAZING job both with estimates and actual installs of electrical systems necessary for a hybrid vehicle. Top quality work at a reasonable price! Keep up the great work guys!

Brian Schaaf

We used American Air to install a couple center ceiling fixtures (one inside, one on our front porch) and an outdoor outlet on the porch. The installer, Joe, was awesome! He was very professional, did great work, cleaned up nicely afterwards and even mounted my ceiling fans - I was expecting to do that myself. The price was very reasonable and we're very happy with the finished product. Who knew that American Air did electric work?!? I'm glad we were referred by a friend, we have already referred some other friends.

Tammy Draudt

American Air came recommended by a friend for my electric needs. Joe was polite & professional. Great job! American Air did not disappoint.

Tracy Snow

Called American Air for a service appointment because my furnace was sporadically kicking on. They scheduled an appointment and sent a service tech out who cleaned the furnace and it is working perfectly now. Thanks American Air.

Dick Austin

We had a great experience with American Air. Our air conditioner went out just before we had family coming for a reunion. American Air moved us ahead in their schedule and got it fixed in time.

James Zhou

Sure I give five stars!

Linda Maynard

Matt S completed the annual PM of our central air unit today. He is a super nice guy who does a great job. Top Notch! Tom and Linda Maynard

Megan Sherman

Ed came to the house and was professional. He took time to explain to me what he was doing and why he was doing it. He answered my questions. He even went the extra step of removing all of the dust from the main unit by hand as he was testing the various components.

Ruth Quintanilla

Brandon is very straightforward no bs kind of guy. Very efficiently surveyed the situation and told me how he could execute on creating an outlet where I needed it. Showed me the price sheet got my approval and went to work. As he worked we chatted and I found him to be amiable and decent and plain spoken, which I appreciate in new acquaintances as it's a rare quality. Would call on Brandon again for work with no hesitation.

Valerie Harmon

Wow! Talk about fast and friendly service. I had an employee come to our front office at about 2:30 pm to say that there was a pretty bad leak in the men's room at our facility and that they couldn't get it to stop. After taking a look, we realized that we needed to call the professionals. We called American Air and they put us down for an emergency visit. Within an hour, they were on our property and fixing the problem. They had to drain the water from our building to do their repair but were nice enough to turn the water back on so my filthy mechanics could wash up to leave for the day. The gentleman got the problem fixed in no time. I am so thankful that we had American Air in our contact list of places to call because we sure did get fast and friendly service. I'll be sure to recommend them to anyone who needs help with their heating, cooling and plumbing needs.

cindy ault

I was pleased with the service provided. Very professional, on time and did a good job. I will recommend them and use them again.

Judy Su

It's a super job performed by Jason W. for the heating unit in our house. We have been bugged by the intermittent issue of the heat didn't come out even though the unit was humming to be energized to kick the heat on. It was Jason did a thorough checks and figured out to further check the air inlet pipe. He was right! Not enough oxygen to help the burner to catch the flame. He also evaluate the humidifier and found out the cause of water leakage. A great job done by Jason. We like his service, nice and courteous.

Steven Crilley

We had 2 ceiling light fixtures installed in our upstairs bedrooms. Very professional and didn't even leave a mess! We were extremely happy with the service. Thanks American Air!

gary mathias

I have been a customer of American Air for several years now, and have always found their staff to be customer friendly and knowledgeable. My most recent service was a tune-up/inspection on my emergency generator they installed a year ago. As usual, the technician arrived on time (after giving me a call that he was on the way), took care of business, and was out the door in less than an hour. I will continue to look to American Air for my heating, cooling and plumbing needs and would highly recommend them to anyone.

Thomas Corbin

He was on time and very professional. He told me the issues to be aware of but was not trying to sell me on stuff that I did not need. I would recommend him to my friends.

Carrie Buss

Quick, friendly and reliable service!

Vanessa

While they were a little later than our scheduled time (to fix my A/C), it was also the hottest day of the year, so I couldn't really complain too much. Once he arrived, he was quick, polite, willing to answer all my questions and probably would have stayed there an hour if I'd needed him to even though his day (Saturday) had been extended as well. They were kind and understanding when it came to billing issues too, which I greatly appreciated. I've been a customer since at least 2010, maybe longer.

Rob Williams

The technician was a nice enough guy, and I know the prices quoted weren't necessarily his fault..(he should probably seek employment with a better company) Anyway... I called American Air out two days ago, for a leaking faucet in one of our bathrooms. He was transparent in the initial pricing...$190ish for a replacement valve assembly... Cut to 30 minutes later... he claimed he couldn't get one of the nuts off that attached to the assembly, he claimed it had essentially welded itself onto the metal. The quote shot to $600 and he stated that he would have to do a whole lot more.(cut into the drywall, knock some stuff out, etc.) I sent the guy home... And paid the $99 diagnostic What a joke, thanks American Air. Well guess what? Called another plumbing company out today and he gave me a quote of $260... Sawed the nut off that was "irremovable" replaced it, and had it fixed in 20 minutes. I had two more jobs that needed done as well, and the quote American Air gave me were just plain nuts... $200 for replacing a flapper in the tank of a toilet $200 for a CLOGGED garbage disposal. Both which were quoted wayyyyy way lower from the competition. Please do yourself a favor and stay far, far away.

Jon Hall

Woke up on a Sunday with no Heat 10 Degrees out side We have two little ones. I called American Air Heating, Cooling, Electric & Pluming. Tom called back and was here within an Hour. Tom K found the issue and got Heat back to our House. Came back out on Monday to replace the Part. I will always call American Air they have always fixed the what was needed and Very Professional.

chris millman

Great job! Replaced our electrical panel and switched out a nonfunctioning ceiling fixture. I will use them again and definitely recommend. Thank you Todd S and team!

Sandra Wilson

Excellent quality service. Very professional very caring. Meticulous attention to every detail. Ours was not an easy job and it was executed and completed in an outstanding manner

Amanda Flaminio

I've tried this company for several items (plumbing, electrical work, heating and air) and every time it's been a worse experience. I kept trying to like them because I like the idea of using one company for all my home maintenance issues. The people that take the appointments do not listen or rely the right information to the technicians, so when they come out to do a job they have no idea what's going on. For example, I called to do a tune up on my heat pump, made an appointment and told the lady we had a an all electrical system (no gas). The technician that came out had never worked one a heat pump or electric furnace before- he did nothing and actually did damage to our heat pump. Such a waste of $100! This is just one example. Every time we have used this company there has been some sort of issue. Never again! Don't waste your time and money- go elsewhere!!

ryan Walker

Quick service. Knowledgeable and took care to make sure we had heat before he left even though he could not fix the issue that day. Had to come back the next day after a parts order and completed the job quickly. Would absolutely recommend.

Lonny Peck

ZERO COMMUNICATION IN THIS COMPANY... Inducer motor completely disintegrated on Sunday morning at 6 am, called there 'emergency' service and get a call from a service tech. Described the issues and sent pictures with model and serial numbers. Tech said he would leave a message for the parts company so installation could happen the next Monday at a reasonable time. Meanwhile with no furnace and only a gas fireplace, the temp in the house dropped to 55 degrees overnight thinking American Air call first thing in the morning to estimate a timeline for the repairs. Never assume anything with this company, I texted the Tech at 8 am and with no response I called American Air to follow-up on the info I gave them Sunday. Nobody had any idea who I was or what my issue was with the furnace. They said they would dispatch another Tech between 3:30 pm to 7:30 pm to get information on the part numbers needed to repair the furnace. This is completely unacceptable... wait an entire 24 hours MORE to complete an 'Emergency' service call. While I understand parts are limited on the weekend, especially on Sunday, this company displayed NO urgency or willingness to retake the furnace information and solve the problem. I stopped at West Jefferson Heating and Cooling, gave them the part numbers and they called the parts into will-call at a local wholesaler and I picked it up and installed the new inducer. Willing to pay American Air for parts & labor, even pay after hours fee, and all I get is excuses. I've used this company in the past and will not use this company at my residence or any of the three commercial buildings I own.

Michael Donahoe

We called American Air at 9 am and had a scheduled appointment between noon and 5 pm the same day. Fifteen minutes later they called back and said there was a cancellation and could be here in 45 minutes. Tom arrived promptly and was very courteous and professional. He diagnosed the problem quickly, went to get the parts and the AC was back on and running properly by 11 am. Tom was friendly and knowledgeable and took good care of us. Would definitely use American Air and Tom again.

Margie Jobe

Matt called before arriving at my house. He arrived on time. Matt is a very professional yet personable individual. He knows his job and is very thorough in his duties. I enjoyed having Matt in my home and welcome him back any time. An extremely pleasant experience and I highly recommend him to everyone.

Arlene Sherer

Tom is very knowledgeable and efficient in his work. He brings good information to share regarding the care for long term operation of our HVAC system.

Johnna Munson

Matt was very kind and professional and explained everything. He told me ways to help with the life of the furnace as well. Him being so kind made it easier to pay that weekend fee. Thanks Matt S and American Air

Christine Ruple

Very professional. Provided great service. Found out what was wrong quickly and fixed. Explained everything in detail and did thorough check of entire unit.

Joshua Persall

American Air was very professional and flexible with scheduling. The service tech, Matt Smith, was very professional and fair with diagnosis and recommendations. I believe you will find their service to be top notch.

Kate Gilbreath

Honest and resonable. Travis was very professional and friendly.

Carl Berg

Larry, thoroughly, politely , personably, and professionally did a fine job of inspecting our whole-house plumbing in preparation for adding plumbing to our HVAC future biannual check-ups by American Air.

Missy Basinger

Tom was very helpful and professional. He knew his job and was able to answer all questions. We joined the maintenance club and hope to see him again in the fall for our furnace inspection. Thanks, Tom!

Dave Tenney

Matt S. was great , he called ahead to let me know he was on his way. Matt was eager to answer all my questions and concerns. I would highly recommend Matt and American Air to anyone!

Monte Wall

Larry arrived early and we discussed the plumbing issue. He was very professional, covered many options to address the solution and worked quietly and on task. He calmly answered all my questions and supplied details on how the plumbing issue would be corrected.

Dave Luttrell

We have been using American Air for almost 30 years for both A/C and furnace. I am sure there are less expensive choices, but I've been satisfied for close to three decades.

James Waters

Larry did an amazing job! We had a lot of plumbing issues and he took care of everything in one day. He is very friendly, professional and knowledgeable. He cleaned up and hauled off all of the old stuff too. When I returned home from work, I couldn't even tell he had been there except for all new plumbing fixtures and all working properly. I will recommend Larry and American Air to all of my friends and will request Larry for any future issues we may have. Thanks again!

Tracey Mayberry

Travis did a great job on our winter time service call. Very polite and professional. Thanks, Tracey

Mary Kirkman

I was able to schedule my service easily online when it best fit my schedule. Tom came within the scheduled time frame after a call alerting me to his impending arrival. He checked my equipment and found an issue which he was able to make a recommendation for resolution and scheduled to complete in less than a week. I am very happy with the service I receive from American Air.

Jeff Meredith

Lonnie did an awesome job for us! Very prompt, friendly & professional! In addition to doing a quality job, he also made some recommendations that provided a better solution! We look forward to having American Electric AND Lonnie handle all of our future electrical needs! Thanks!

Adam Smyers

Matt was very professional and helpful in solving our furnace issues. Highly recommend American Air for any needs; service was fast and efficient.

Sharon Bourn

I have been with American Air for over 10 years and we have had Tom most of those years. He Is extremely nice and very knowledgeable. We ask for him every time. He knows our whole family and always asks about them. Great Company A+++ excellent!!!!

Brian Weaver

I have used American Air for 8 years on my house and rentals. Great Service and knowledgble Techs. I also do yearly maintenance to keep my units like new

joyce kirstein

Todd was very knowledgable and professional. Would ask for him again for any future electrical problems.

Gail Keys Howell

Have had American Air doing the Furnace and AC for about 15 years or so, they do a very good job, always been satisfied with their work. They also put a furnace in for me several years ago.

Dave Hill

Jason with American Air has completed multiple bi-annual inspections and maintenance of our HVAC system at our condo in Dublin, Ohio. Jason is professional, timely, knowledgeable and thorough. Highly recommend Jason and American Air for servicing of your HVAC systems.

C Ellis

Homeowners proceed with caution! Their "proprietary" structured pricing sounds like a scam and in my case I was given misleading information to try to get sold additional services that were not needed. After some basic research into what service they performed and what I paid, I feel like I was duped. I feel even worse for the people that fall for these tactics. I have used them in the past for maintenance and had been pleased, but I need to have someone I can trust so I will look elsewhere in the future.

Sharon England

Tom K came to my house to fix a furnace problem on Tuesday after New Years Day. He handled everything very efficiently and I was good to go in under and hour! I've dealt with this company for many years and found them to be very professional and friendly!

TC Cantrell

my client had serious install problems, no permit pulled, code violations, not good....not recomended

Adam Nicholson

Matt has been out to our home a few times now. He's very friendly, professional and knowledgeable. He takes time to answer all of my questions and ensures any issues with our system are properly addressed.

Carlos Danger

$2,000 to charge an old Style air conditioner seems a little high

Rob Ritter

Jason did a great job. Very prompt and courteous. He even took the time to fix my humidifier which he said was never wired properly when it was installed. Thanks Jason.

Reuben Canowski

Very good experience with this company! Had someone out the same day I called. Diagnosed and fixed our AC with ease. The technician Chris was very helpful and showed me things i could do to help improve the efficiency of our system. 10/10 - would recommend!

Ian Merriman

We had a great experience this week with American. Travis was at my home and had diagnosed and fixed the issue in about ten minutes. We were glad to have our Ac unit back up and running again on such a hot day. Professional, courteous, and able to quickly resolve problems. This is how you get return customers.

Meow meow

The technicians were prompt, courteous, pleasant and professional. Matt explained the problem with the system and kept me informed of what they were doing and the status of the repair work. My wife and I were very impressed with the workmanship and efficiency of the repair. If repair of our air conditioner, furnace and plumbing becomes necessary, I will call America Air to conduct the repair.

Scarlett LaCava

Travis was on time, Knowledgeable, professional and explained questions.

Rwarner1

Matthew was polite and on time. He performed a furnace check and offered additional recommendations.

dave dalton

I have been working with American Air and more specifically, Tom K, for many years. Tom is extremely friendly and feels like part of the family. He not only knows his HVAC stuff, but has gone out of the way to help us on several occasions when our heating or AC went out. I highly recommend both Tom and American Air.

David Trame

Tom K and American Air have given us great service over the years. Their maintenance has kept our HVAC units running through the seasons.

Paul Fisher

I had a whole house humidifier installed and the technician was very friendly and explained the installation process and how long it would take. He completed the job on time and everything looked great! The humidifier is up and running and working like a charm!

David Oconnell

Travis, Great tech, total pro, hope to see him when its A/C check up time.

Big Country

Matt was super! Great at his job and kind and courteous. Thanks

Chris Dereskiewicz

American Air's customer service was very friendly and helpful. The technician was courteous and his work of installing a whole house humidifier was of top quality.

Randall Reece

Always straightforward and friendly personnel. Tom K was our service “pro” this most recent visit for maintence. Tom is very much the “pro” Thank you!

Valerie Anderson

My furnace went out due to a power surge and American Air Heating was the only company I could get to come out same day. Tony worked effortlessly to help my family get a new furnace installed later that week and get us back in our home before Christmas! He was a pleasure to work with and highly recommended!

John Roof

GOUGED IN GROVE CITY!!! My furnace wouldn't ignite so I called American Air. The technician called and arrived within 30 minutes. So far I am very satisfied. There is snow on the ground, cold outside and getting colder in my house. Within 2 minutes I am told the ignitor is bad and he thinks he has one in the truck. I am very happy I might have heat again soon. He tells me the part is $221 on top of the $99 service call. Now I'm not so happy because I know the part doesn't cost near that but what am I suppossed to do. I have a wife and 3 children that can't come home because the house is too cold. He puts the part in and in total he spent 30 minutes at my house. He leaves and I research the part (yes I have him leave the old one and the box the new one came in). The part is $20. I was told it was some "special" ignitor and that they cost more. I called back because I thought there was a mistake. I was never given an estimate and I was never told they charge a "flat rate" for service. In fact when I called to ask for an estimate I was told "it depends on what is wrong". I was not able to speak with a Manager and the lady on the phone was really rude. All I wanted was to be treated fair and not taken advantage of. Total bill was $320 for a $20 part and $600/hour labor (remember he was only here for 30 minutes). They also do electric and plumbing and now I know why. They are really good at flushing your hard earned money down the drain.

Adam Friedman

Matt called ahead, showed up on time, addressed the problem, explained the options throughly, walked me through the issues and remedied the problem. My house is warm again! Well done Matt!

Thomas Helber

Matt was very professional in servicing our A/C; he checked the filter and that the humidifer was set for Summer. I was very pleased with his thoroughness.

Ron Newman

Excellent customer service! Will always use this company!

Kathleen Puccetti

My recent repair service was very satisfactory, the technician was here during the time promised, the repair was completed quickly and without any problems. I appreciate the consideration given by the company. We have been customers of American Air for many many years and always happy with the service.

Susan Hazeltine

Always there on time and always excellent service - had them replace both heating and air over the past year - sales person was very knowledgable and assisted us on getting the best unit for our needs in both cases. We have seen a big savings in our utilities already - will continue to use them for as long as we are in our house.

Michael O'Reilly

Matt was on time, curteous and very thorough.

Bj Hairston

We love Travis! He's part of our family now! Travis goes about his business in a purposive quiet prompt manner. He explains to you everything that going on with your HVAC units in layman's terms and give you all your options should something need repair. We just love him and he is fun to chat with too!

Michelle Grindstaff

We signed up for the annual maintenance/cleaning program for our A/C and furnace. On a routine inspection, the technician discovered that we had a natural gas leak. We worked with Jeff to get estimates for replacing our 28 year old furnace and air conditioner. Jeff gave us a number of options and all of the prices were reasonable. American Air was able to complete the job within days of making our final decision. The technicians, the office staff who helped with financing and scheduling, and Jeff were all knowledgeable, courteous, and efficient.

Loren Ryerson

I called in the morning and someone was out to give me an estimate within hours. Once the estimate was discussed, I was told he could begin right away. In short amount of time my ceiling fans were up and running. Joe was GREAT! He was very concientious of my house, wearing booties over his shoes, laying tarps to protect my carpet and furniture. I have already recommended American Air to my friends.

Jennifer Bill

We have used American Air for a number of home problems such as replacing the sump pump, replacing our air conditioner, adding a gas line for a new stove, etc. We have always been pleased with everyone who has come to our house and the quality of work performed for the price. They are our first call when anything goes wrong.

Monica Long

I had an annual inspection of my AC unit accomplished by Matt. He was very courteous and professional taking the time to explain potential future issues with my AC unit and provided information on parts replacement with prices that will allow me to plan accordingly to get this taken care of. I sincerely appreciate the time he took explaining the function of the parts needing replaced. He is a true professional and an asset to Amercian Air! Thank you for the great service!

Darren Turner

Nick did a great job, he arrived early, got started, and exceeded expectations. I have used American Air to service my equipment for 10+ years and have never had any problems. They did a great job on both my AC and Water Heater replacements. I completely recommend.

Larry Cutler

Travis just left my home and as usual did an outstanding job. As a former Senior Vice-President of a major Consumer Electronics Company, I certainly realize and recognize great customer support and service. Travis epitomizes this statement. Most Companies think the Sales are the 100% lifeblood of a successful business venture, but I contend that Sales represents 70%, and Service represents the other 30%......combine them both and you are guaranteed a successful business. American Air should be applauded for hiring such a fine service technician and gentlemen !

Thomas Shover

Great Service, Jason W did very good job explaining my furnace and AC unit. Gave me ideas to help save me money in the future. I have been using this company for years. They have done HVAC, plumbing and electrical work for me. I will call them anytime I need service. I called them and they were able to come out the next day.

Judithe Wensinger

He id a great job. Was very efficient and called to tell us he would be early.

Neal Lauron

i always dread having to deal with plumbing, heating, electric and even appliance issues primarily because i don't understand anything about them. i almost always think i'm being taken advantage off because they know that i don't know jack. so if i find a technician, a company or even better, a local business that i can trust, i'm not only a customer for life, but i'll recommend them to anyone willing to listen. i had zero issues with my furnace, but no matter, when the weather takes a dip i can't sleep at times thinking that the furnace will stop working at the worst possible moment. i went down to change the filter and for some reason started looking around at the furnace and discovered a sticker with dated service calls. i noticed two things, one, they were done once a year and two the last one was at the end of the 90's! i got wind of american air heating cooling electric and plumbing (say that three times) from a couple of local friends here in grove city. i also learned that the dude attends my church and i got good words about the company, so i figured how far can he run from me if i was not a happy camper. so several weeks later after the last cold spell and many sleepless nights, i called for a service visit. even though i felt a bit more relaxed about this company, i still worried that once the tech would get one look at my furnace, i'd get dinged. old habits are hard to break. to my surprise and delight the furnace was just fine and the tech told me so. i asked him, "so i don't need a new furnace?" he said no, "it should be fine." i paid a very reasonable, peace-of-mind price. my furnace is over 20 years old and i know it's headed south and eventually it's going to either break or continue to become less efficient. so on my own i asked if they could sent someone over to give me an estimate if i had to replace the furnace sometime down the line. the financial consultant dave ramsay, always recommends to save in advance for emergencies. and since i'll be saving, when i need a new furnace, it won't be an emergency. a day of so later another dude from their company visited to make the estimate. it's a big ticket item to be sure but i feel way better about dealing with these guys, now that i feel that i can trust them and they have a track record with me. estimate still pending but one thing is for sure, i'm not waiting for the next cold spell, i'm having a furnace evaluation and inspection annually. thumbs up from me. just saying.

Jim Bevins

Called because water was backing up in the kitchen sink and disposal. My call was answered within two rings and I was scheduled within 10 minutes of calling to have Kevin out the next day to make the repair. Kevin called ahead just like I was told and he said it would be about an hour before he arrived. He was on time, asked a few questions, looked around upstairs and down. We had already cleared the contents from under our sink so he could get right to work. After about 90 minutes of persistent effort and going through multiple options to find the clog, he found it and removed it. The price was fair, the service was great and American Air continues to be my go to company for Plumbing, HVAC around our home. Thanks Kevin and to the American Air team! Highly recommend this fine company!!!

Xuena Pu

Mr.Todd is a very nice guy. He helped me to repair our generator. I like the service he provides. And all of the staffs of the American Air Hearing,Cooling, electric very nice. Thanks!

tasha loveumuch

They were very fast and efficient, I will use them again. Excellent work!

Chuck Butler

GREAT JOB!! friendly and qualified tech, Matt is Great THANKS AGAIN Highly recommended to all

arthur schroeder

These guys are crooks. A part that normally costs $25 retail, they charged $251 dollars for. Price gouging at its best. Not to mention the $199 service call. $450 in total for a service call. My suggestion find someone else who aren't out to rape you.

Barbara Jo Hernandez

Wonderful company !! Always available for emergencies and a wonderful monthly payment plan for seniors on a fixed income. I have my heating and cooling and whole house generator contracts with them.

Kerri Brock

We had called to have American Air come out and do an inspection on our system, as we hadn't had one done for years. The scheduling was easy and Jason W called prior to coming, per our request. He showed up during the time they had stated he would and was extremely courteous. He was extremely professional and then took the time to explain what he had done. Great job American Air--great customer service from start to finish.

Eugene Merine

I have never been so impressed with a company! They went above and beyond to make certain my property was taken care of. The service techs were very efficient, respectful and professional. I was amazed at the technology they used as well. I will be using for future heating, cooling, electrical and plumbing items. Top notch service and company at a fair price.