Reviews of Bill Trombly Plumbing - Heating - Cooling - Electric (Electrical Technician)

Peter Stevenson

Excellent service and knowledgeable technicians. It is always a pleasure to do business with them. We have been using them for at least 10 years and are never dissatisfied! Alec came here today to clean our AC and we had a problem with our Extol tank and he addressed it without question.

Johnny Hubert

I left a bad review but they have been better lately

Alan Zimmerle

Bill Trombley used to be terrifically . Always on the expensive side but good work. Just hired them to add a zone for a new room and it has been disastrous. Tech used my bar stool for a ladder, damaged my rug, when the system kicks on sounds like a jet engine... I could go on. My neighbor used Leblanc and loves them. Time to change!

Ovide Lamontagne

John H and Brendan were professional, friendly and clear about what they were doing to our boiler and why. They were great all the way around.

Eric Couture

They installed my natural gas system. I have not had any problems with their customer service and any issues I had with any products they were quick to fix.

Martina Loughlin

I wish I could give six stars. Bill Trombly and his entire team have been amazing through my two instances of frozen pipes. For this last issue, Brian & Brenden totally saved the day. Luckily they were able to thaw out the pipes and avoid any damage. Throughout the time they were here, they were super polite and helped to calm me down. Brian identified a few issues to fix with my system which he was able to quickly fixed today. A big shout-out to Cheryl Trombly-Bryant for also talking me off the ledge. Your team is amazing!!!!!!!!

Lyn Florio

Zach was very nice. However, he and the initial technician who came to our house (they were here 3 times for this challenging problem!), did not fix the problem. Whatever they did to try and fix it was short lived. My husband left two messages for the owner to call, he never called back. We were not happy with their service. We finally had the problem solved elsewhere.

Pat Deshaies

John H did a great job. Cleaned both air conditioning and heating units. Very friendly and knowledgeable! Will definitely recommend Bill Trombly to friends and neighbors.

Beth Kelley

Nick S serviced my generator...best tech in the world..office staff Mary is great ,efficient and friendly...great company.

carl petrain

Service tech was great, office woman could use people skills. 1st and last time. Thanks

Jason McCrevan

Great service and interpersonal skills after a disastrous experience with another company. Thank you John and Brennan of Billy Trombly plumbing and Heating! They even wore boot covers to keep the floors clean!!!!

Steven Perreault

Very professional, had rain when the started, they covered all exposed areas with a canvass which scratched our newly painted deck. They came out and helped to fix the problem with no questions.

Nancy Duval

Our tankless water heater stopped working on Wednesday. We called Bill Trombly’s on Thursday morning. A repair person was at our house by noontime that same day. Unfortunately, the heater which was probably 30 - 35 years old could not be repaired. Trombly’s had an estimator at our house that same afternoon and we reached an agreement on a replacement heater that was to be installed that Friday! By Friday noon, three of the nicest, extremely knowledgeable young men - Brian, John and Brendan - showed up with everything necessary to replace the heater. These guys knew exactly what needed to be done, did it and left us smiling with tons of hot water! So very grateful for the extra mile it seemed that each of the Trombly folks went to get us back in business. Thank you!

Paul Brown

Brian and Dan were very friendly and professional. This is my second installation by Bill Trombly, and I would be happy to refer anyone.

Tammy Morales

We had Fujitsu mini-splits installed in 2017, this is the second annual maintance and the technicians are always great! Alex was friendly, respectful, and very knowlegeable about the units! We couldn't be happier about choosing Bill Trombly for all of it!

Cabot Lewis

Brian the tech was professional and courteous for this scheduled maintenance. Trombly installed the system in 2015 and it has kept us warm in the winter and cool in the summer ever since.

Susan Chadwick

I couldn't have been more pleased with the entire project--installation of a mini-split air conditioning system. They came when they said they would, the workers were extremely professional, and adept at their jobs. They cleaned up after working, always wore shoe protective booties in the house, were very patient and kind explaining how it worked, etc. They said it would be two days, and it was. Everything was perfectly executed and a pleasure to do business with all the members of the company.

Shari Moskowitz

John H came to do my annual boiler cleaning. He found some problems and explained the issues to me and a second time to my husband on the phone. Although it is never fun to get the news that you need to make expensive repairs to your home, we all know it can be necessary. Thanks to John for being courteous, calm and going above and beyond what was expected.

Jen Meunier

John was on time and very professional in plumbing my new sink and faucet. He made sure that everything was nice, clean and tidy. I'm would definitely call Bill Trombly for all my plumbing, electrical and heating needs

sstacy5 .

When we moved into our new house, we were a bit lost as to the inner workings of our furnace, water heater and even our water softener tank. John was so thorough and so pleasant to work with, and he showed us all that we needed to know and serviced all three to get them move-in ready. It was a huge relief to have his assistance! Thanks Trombly!

Terry Marcille

Paul was honest & informative. Looks like I’ll be getting a new furnace.

Wayne Charest

Brian did a nice job and recommended some other repairs I needed. My system is getting old but these guys keep it going!

Jim

When we needed to replace our home central air conditioner, we found Bill Trombly thorough and fair with an estimate (thanks Paul) and our installation team (Sean as lead) highly competent, hard-working, with great attention to details and cleanliness. It was nice to see Bill T. Jr. personally visit this install just prior final completion. We are very pleased with the AC system and it worked perfectly throughout our long, dry summer.

James Houston

John H was great, clean, efficient and on time

Colleen Vecchiarelli

On a Saturday our entire house smelled of oil so we called Bill Trombly and within an hour Brian arrived, explained the severity of our situation and got us back up and running with a smile! I will always get the service plan for the piece of mind of knowing help is only a phone call away no matter when the issue occurs. Thank you Brian!

K Peterson

We had a complete HVAC upgrade to our home (heat pump; oil fired warm air furnace; new separate zones; wifi enabled thermostats; whole house humidifier). The sales force was honest and articulate, the installation technicians above reproach. They were neat and cleaned up after each day of work. Their technical expertise was excellent. They reflect great credit upon themselves and Bill Trombly Heating-Cooling.

Mandeep Chopra

Brian and Brendan came over today to complete my annual boiler service. They were very conscientious and did a great job as usual. They also found a few issues and very nicely explained the problems, the importance, and what it would cost. They did everything very professionally and were great to work with.

rebeccabee66 .

We have been using Bill Trombly for several years now. We first used them to service our Kohler generator and from there we began using them for our furnace needs. Their technicians have always been courteous and knowledgeable. Today we had John for our furnace and he was also able to look at some plumbing issues for us at the same time and give us some quotes. The Value Rate program has been awesome at keeping us on top of annual maintenance.

Laura Raymond

Shorted out our thermostat due to static electricity late last Friday afternoon and could no longer control the furnace. Called and spoke with someone in the office who said the on call technician was on a call but would be dispatched to help after. About an hour later, Alex called and said he was 20 minutes away and on route. He quickly confirmed the thermostat had failed, installed a new one and fixed the problem. Alex (as well as all the other technicians we have dealt with) was very professional, courteous and we have always had great experiences with Bill Trombly since moving to the area in 2016.

Stephanie Fournier

The whole team did a great job on the quote and install of our mini-split AC system. Our team was very engaged and cognizant of our needs. I will say that although our experience was stellar, our friends had a completely opposite experience with their mini split install with a different Bill Trombly team.

Jonathan Kipp

The technicians are always knowledgeable and willing to explain everything that needs to be done, and why. I've used Bill Trombly for many years and have no plans to change!

Sonny Tremblay

Brian was a very experience and knowledgeable mechanic.He was professional in all his work. He answered all questions that was asked and explained what he was doing at all times. Thank you for the prompt service. Because of Brian I am going to use your services in all my mechanical needs.

Kate Winiarz

I have been a long time customer of Bill Trombly after having a stand alone generator installed. Over the years the company has been very responsive to any issues encountered and proactive to ensure the efficiency of the generator. This morning Nick S. came for the annual maintenance check and was very professional and thorough in conducting his work when making the call.

Julie Smith

The man who cleaned my furnace was friendly and professional. He even took the time to explain why the Lawrence gas catastrophe won't happen here when I inquired about it.

Linda McCann

Excellent service once again from a BTPH technician! Today Paul came out to install a new faucet that my husband had purchased and he did a great job. Not only did Paul explain what work needed to be done, but he also explained why he needed to do it, which I appreciated. He was very courteous, friendly and neat. He also showed me how to use the faucet features and what the spare parts are for, if we should ever need them. We have used BTPH for about 18 years for many plumbing issues - large, small, urgent and routine - and we have always been very satisfied with their service, provided by different technicians throughout the years... and today was no exception!

Dana Lemire

A seemless process to replace a new heating and cooling system. The office staff, service, install and sales teams handled every detail from start to finish even with ownership sending a very nice card showing appreciation for choosing Billy Trombly PHCE upon completion of the job.

Katherine Rappaport

The service people who have come to work on the plumbing, heating and electric issues in my home have all been incredibly professional, friendly, knowledgeable, helpful and conscientious. Billing has always been straight forward. I appreciate the care they take to make sure that I am a satisfied customer.

Joe Burke

Bill Trombly was superb. Brian & Brendan came out to inspect and clean my heating system. I'll definitely be having their team come out yearly.

S Record

We had our old central air unit replaced which was part of a rather complex system in our house. The installer Chris and his assistant Nat were very professional, neat and their work showed a level of pride I haven't seen in years. THANK YOU both and the whole Trombly team for providing us with a perfect system!

Jessica Carlson

Jon came for our yearly cleaning and service for our furnace. He was the best technician yet! Very knowledgeable! He was also great with both of my crazy dogs that get super excited to see anyone! He was clean and professional. I have never had a bad service with bill trombly! I highly recommend them!

Tracy Davie

We are really happy with the service we got. The entire progress was extremely easy. From the quote by Paul through ordering with Donna in the office to install done by their professional staff. They found us rebates and financing showing they weren’t just looking out for their pockets but also ours while giving us what we needed Would definitely recommend them.

Craig Wilson

John H and Brendon were excellent at diagnosing, servicing and repairing our A/C issues. Highly recommended.

Jeff Savage

(BTW, I'm a tough grader) We are long-term customers of Bill Trombly and today finished an installation of our new boiler. Given the nature of this project I was extremely focused on a well planned and executed installation as well as having a solid product. I am pleased to report there were no surprises that were not were not very well addressed and promptly attended to (and there was only one of those). Jeff was very professional in the planning phase. And Chris and Branden were solid in their installation work (can I have them next time?). Well done. Thanks.

Steve Zimmerman

I've had nothing but great experiences with BTPH. Every tech is courteous, knowledgeable, and works efficiently. I want to send immense credit to John (didn't get his last initial) who was the most informative and amicable person yet. I never felt pressured or up-sold, he solved every issue I knew of, and a few i didn't, and informed me of services I wanted but never knew were available (example: we have bad allergies and didn't know about duct cleaning services). I definitely recommend them, and am very happy as their client.

Doug Dukerschein

Big John did a great job servicing my septic tank!

Celeste Provencher Romano

John H. serviced our AC system recently and he was phenomenal! Polite, courteous and just on-point all around in terms of his knowledge and skills. It’s never good when your AC quits in the midst of a heat wave, but it was an absolute pleasure working with John. I highly recommend!!!

A Google User

Scheduled a service call on equipment they installed two years ago. Call was scheduled for between 1 and 4 PM and we told them we would be home. They called at 12:30 and 12:45 to see if we were there, when we called back at 1 to say we were home they said since we did not answer that they had cancelled the call and would have to reschedule in 10 days. This is for a no heat issue and totally unacceptable. Will never use this company again.

CAROL. LYNNE VIEIRA

Water was always running and not stopping. John came out in replaced the floater in to time at all. He was a very pleasant and personable. Would ask for him again.

Mark Bundy

Brian did a great job cleaning and repairing our furnace. Very thorough in explaining what was wrong.

Gail Schuman

John H was very thorough and explained all the work that was done. Office is very good about keeping you informed about arrival times. Would definitely recommend!!

Bob LaFrambois

Greatly appreciate the professionalism of 'Big John' . Good man, good job.

Holly Girls

It was a great pleasure and comfort to have John H come over today to help diagnose our problem with our boiler and water heater. He was genuinely interested and empathetic to our dilemma. He never pushed any solutions. He was great at educating us on our future choices. I would look forward to having him come in the future. You’ve got a great employee!!

Brian Cole

Bill Trombly charged me $280.00 for a 1 hour diagnostic on my building and did no actual work. They take advantage of you, beware. You are better off to use someone else in the city.

Susan

Great service today from John. He was very informative and courteous. I feel I can always trust the expertises of the techs at Bill Trombly.

Eduardo Ibanez

Brian and Brendan were awesome. Arrived on time, very professional, great service!

Suzy McKinney

Loved my first experience with this company. Very professional, great prices!

Rachelle Otero

Thank you Bill Trombly Plumbing/Heating for providing my family and I immediate service and sanity after a major flood in my home! The service was prompt and the crew was extremely friendly, accommodating, professional and efficient!!!!! Throughout the craziness of this flood, the most positive experience was working with Bill and his employees. I even got an office call extending the offer to see if they could save my appliance prior to buying a new one! You can't find better service in the city! Highly recommend!

dono42

Heating and Cooling Service techs and office team are professional and knowledgeable.

Marcus Boggis

I was a value rate member for two years. I was happy with their service after having replaced my water boiler. However, when I had a problem with one of the AC units for my split system, they could not fix it (the remote control does not work and since it's about 10 feet off the ground this means I cannot use it without a ladder). They charged me for the work even though they did not fix it and said continuing to troubleshoot would cost more money and they could not say if after spending more money it would be fixed, so I said forget it. Edit: Thank you for the response, I didn't include the most recent example that led to me writing this review. I would be happy to discuss it more however your admin would not let me speak to anyone other than her to clear up the issue over the phone. Edit 2: To provide full transparency here is the summary of the latest issue: After having given up on the remote control issue that went unfixed in 2018, I had another issue beggining this year where one of my units that pushes cold air to 3 indoor heads was not pushing any cold air, it was just room temperature air. I looked to get this remedied and also discussed the remote issue with the tech. After servicing the unit they said that the cold air issue was fixed and they would need to call tech support for the remote issue. However when I went to use the AC the cold air was still not pushing and the tech had forgotten to turn back on the second unit. When he came back to turn on the second unit I told him that the first unit is still not pushing cold air even though he said it was working when he left. He said ok we will need to call support on this as well. After they called support I got a quote to fix the remote control issue but no quote for fixing the cold air issue. The admin told me I was wrong and tried to explain the issue to me, and i said their understanding of the issue is wrong, i want to fix the cold air more than i want to fix the remote. She would not let me speak to the service rep (who was there in the office with her) to clarify their understanding of the issue. Instead she said I would have to schedule another appointment 1 week out.

GL

Great furnace cleaning service recently with Brian and Brendan and a new furnace about 3 years ago, also great. Highly recommend Bill Trombly for plumbing, heating, HVAC, electric and septic services.

Michael Larocque

I'd like to thank Brian and Brandon for an outstanding job they did put in our new furnace. They're very professional, friendly and thorough. I'd like to thank them for finishing the job in 2 days.

Pam Mccarthy

On 1/20/2019 we ran out of oil (our smart gauge never alerted us). After a very short wait a Bill Trombly truck pulled up I realized my husband called the wrong company. Brian was understanding and explained the cost for him to prime our boiler since we are not a regular customer. I appreciated Brian's professionalism. He also mention that Bill Trombly delivers oil. I plan on calling since I am not completely satisfied with our current delivery company. Thanks again Brian for your help.

Grampa & Jack

We had a complete new natural gas furnace system put in...it took four days and during that time, Nick and Alex were extremely professional, great work ethic, and in explaining anything to me, were very personable, they represented Bill Tromblay in an absolutely first class manner. Their workmanship was top notch.

Pablo Marquez

This is the 2nd time Brian has been out. He is dependable, honest, and informative. Thx to Brian and the entire Trombly team.

matt vincent

Brian & Brendan conducted a first rate furnace maintenance & cleaning. The range of BT services are all usually a very good value in my experience, technicians uniformly are of high caliber.

Lorna Paige

John H did an amazing job! Thank you so much for getting my ac going right before the heat wave! Brendan did a great job too! Plus they were great with my dogs!

Dr. Ryan Khalsa

Paid $160 for a “diagnostic” fee that lasted 10 minutes where he repeated back to me what I already knew, and had already told him was wrong. Said he’d look up the part number and get back to me with an estimate. A month later I hadn’t heard back yet so I called and they had forgotten about me. Quote was very high when I did finally get it. I went elsewhere.

Nadine Harkabus

Very polite and knowledgeable, found issue and fixed furnace problem quickly. great job! thanks Brian

Michael Duffy

Had used for years at old place. After moving brought them along. Today’s service tech was John H, great service and an asset to your team.

Joshua Olson

2 guys went out to loudon to help Bob Olson (my father) with a hot water issue, although it was not fixed, they diligently attempted to find the issue

Dominique Beaulieu

Quick response, great service. We really appreciate John H.'s & Brandon's expertise and professionalism.

Kathryn Bush

Alex, with Bill Trombly Heating, provided me priceless peace of mind today. After my 4 year old gas furnace caused water damage in my basement, and the shoddy company that installed it could not stop the leak, or take responsibility, Alex repaired the venting, replaced a valve, and thoroughly inspected my heating system. Peace of mind is Priceless!

Jennifer Cort

Great experience did a checkup on our furnace after living in the house for almost 3 years. Replaced parts that needed replacing and extremely knowledgable. John H. was very informative and gave us a roadmap for future maintenance and also fixed other nuisance issues that wasn't on the original call.

Paul M

Bill Trombly installed my mini split system June 2017. The system works great and the installation went really well in spite of some challenges installing one of the heads on the opposite side of a chimney. Very professional and knowledgeable. I will certainly call on Bill Trombly for future projects.

Kathleen Morgan

Brian did an excellent job getting our heat and hot water back on. He was extremely knowledgeable and explained everything he was doing. It was nice to deal with such a professional young man. Glad to see they do exist!

Full Moon Loom

Only reason I agreed to purchase and install a mini split system by Bill Trombly is that I was told by salesman I would receive a $750.00 rebate. Contract was signed in May. They did not complete work until end of June because they were short on staff. By the time rebate forms were submitted which was promptly the next day after the install the funding had run out. Trombly should insure funding is available before the install giving the customer an option to cancel and they did not. Due to the very high cost of hiring Bill Trombly (charges TOP DOLLAR) it was necessary that I receive my rebate. Their lack of getting the job done promptly cost me $750.00. Also had a credit of 160.00 which was VERY difficult to get back. They wanted me to leave it on credit for future to cover service fees. I should not be required to pay in advance for service calls. After several calls to Bill Trombly I was finally able to get them to refund my $160.00 credit but it did not happen without argument. It was at that time I was also told if I did not hire them at a cost of 99.00 per year for the next five years to service (clean the filter) that they would not warranty the unit. Correction, first year service is free and then 99.00 for the following 4 years. This was not told to me at any time during signing of contract. It was only after I tried to get the overcharge credit refunded that I was told they would not warranty unless I agreed to pay them for future service calls to clean the unit adding another 400.00 to the cost of the unit. This company is raping the customer in every way. Very high charges, salesman will tell you what ever he has to to get the sale, forced to pay additional fees for service fees in advance or they WILL NOT WARRANTY! I feel it is the salesman responsibility to inform customer at time of signing that they are required to pay future service fees or NO WARRANTY and also to insure that there is funding available for rebates when he is telling his customers that they WILL RECEIVE A REBATE. Salesman NEVER mentioned rebate is only good as long as funding is available. Had he mentioned this I could of checked on the funding before I agreed to the terms. Total cost including service fees is over $6000.00. Bill Trombly would not issue or refund any credit as customer courtesy for their lack to get the job done promptly which if they had I would of received my rebate as funding ran out end of June. Attitude from Trombly was, to bad, so sad. This company can afford costly TV commercials but they have terrible customer service and they charge top dollar for everything! I thought dealing with a so called reputable company was a good thing but quickly learned that this company is not reputable at all. BUYER BEWARE, if dealing with Bill Trombly cover your bases and verify for yourself everything the salesman tells you because there is a good chance it is FALSE and only a tactic used to get you to sign the contract. Once they have your money they do not care about you anymore and in fact will only find ways to get MORE MONEY out of you or they will not warranty your unit. TERRIBLE!

George Carrigan

I had a new boiler and fuel oil tank installed in Oct 2018. Brian was the lead technician. I found him to be knowledgeable and courteous during the three day project. During the initial shake down of the new system Brian came back twice: once to replace a defective manufacturer part and then an adjustment to the air flow. In both instances, I found him to be knowledgeable with correcting the problem and reliable with the work that he did.

Beatrice Hughes

IS THERE A BILL TROMBLY??? I am trying to contact Bill Trombly. An office manager, Cheryl, just hung up on me and told me that I did not want to renew our value rate customer program, which I do. We had our system installed last year by YOU, Bill Trombly plumbing and heating. It's been giving us some problems that should NOT be on a new system. We were charged for a service call and the technician did not find any problem with the unit. We went for a MONTH without heat, on and off. She, the office manager, Cheryl, told me that there was NOTHING that could be done if the unit was throwing heat. We were charged $100.00 and nothing was done. When the time came for the service call for the "value rate" customer service plan, that I insisted we do sooner rather than later as we still had intermittent heat, we went every weekend and certain days with no heat. Of course the coldest days we didn't have heat. The technician came to do the service call and found a fault in the valve that calls for the heat. It would default to hot water and stick when it was supposed to give heat. The technician ordered the part from laars and installed it yesterday. When asked about purchasing the "value rate" customer service plan, I asked if we could apply the $100 that we paid for nothing, as on the first call the technician did nothing, toward our "value rate" customer service plan. She, Cheryl, said NO. I asked why and she said because when the technician went to our home, there was nothing wrong with the unit. I said YES, there was something wrong with the unit, he just didn't want to find it. I asked to speak with Bill Trombly, please. She said NO. That Mr. Trombly gave HER all the authority to deal with this situation and that she determined that I do NOT want to renew my "value rate" customer service program. I said I DID want to renew. She said NO I do NOT want to renew because I insisted on speaking with Bill Trombly and she hung up on me. Is there a BILL TROMBLY? OR is it just a hat that is being sold? I am insisting on customer satisfaction. Please contact me immediately. Beatrice Hughes

K O

Worst experience I have ever had with a contractor. Spent $30k on a new Trane heating system that worked for a year. Caught installers getting high in their truck while on my property. When it came time to fix the new system the office magically could not find my warranty information. Two different technicians have been out 5 times, and come up with conflicting answers each time. Have not had a working system since December and it is now April and problem is still not solved. Do NOT do business with them. Next step is court.

Mike French

Brian and his Assistant Jake were very professional. It is obvious that Brian is dedicated to performing good service. He explained everything from beginning to end. Well done.

Ann Foote

Brian and Brendan where very professional, they did a great job in a timely manner and answered all of my questions. I would recommend them to a family member and friends.

Marci NH

Brian completed the annual furnace maintenance. He adjusted the water temperature as well. He was efficient and courteous. I received a call a half hour ahead of his arrival as promised allowing time for me to travel home. I am very satisfied with this companies services.

Billie Mulligan

Brian came to clean our furnace. He was professional and informative and work was satisfactory. Straightforward and upfront about all issues seen and suggestions. Great job. Thanks

Amy Cooper

Overall, very pleased. I just had them replace my furnace. I have been using Bill Trombly for years... I have always found them to be reasonably priced, show up on time, and do what they're supposed to do. Personally, I don't use anyone else anymore!

GARY ULBIN

Brian and Brendan were excellent. They were very thorough in cleaning the furnace--great job!

Bill Barber

My annual cleaning and operational testing was completed on time and efficiently by Brian on 1/29/19. I was notified prior his arrival by the office. Brian also inspected my outside vent pipe icing and will have the sales team quote a modification. Overall we are very satisfied with Trombly for both our Heating system and Generator maintenance.

Amy Brown

We had a full heating and ac system installed in our home in Oct ‘17, the system is large and during the whole, long, process everyone was very professional and efficient. Paul G was and continues to be phenomenal and answers any lingering questions we may have. We did have to have a service tech come out, and Dave was the tech that came to check the system out, and he also was very professional and really took the time to go over the system and answer any and all questions we had.

Dorineo Olson

Excellent service thank you Brian and Jake for tHe excellent service and help

Alise Niolet

We got our furnace serviced by Jeff. He was great, friendly and very knowledgeable! Our yearly check was completed with no issues. Thank you again Jeff!!!!

Kari Czeremin

Great and prompt service, Zach and John H did a great job. Looking forward to working with them in the future.

George Goedecke

During October 2017, I contacted Bill Trombly Plumbing in regard to a heater installation. Their knowledgeable Comfort Advisor scheduled a visit and presented us with some options. Weeks later, we decided on an option and a new heater was ordered and installed. We did encounter a problem (not related to the heater or their work). The Comfort Advisor addressed the issue to everyone’s satisfaction. We would use their services again.

Margie Sherman

Brian was very efficient and timely.....thanks for employing this young man....he cleaned our boiler and replaced a much needed part with awesome professionalism .......:-)

michael munn

Paul fixed leaks from frozen pipes very satisfied with Paul.

Donna Hodgdon

I have always been happy with the service i have received from the guys at Bill Trombly and today Brian and Brendon came for an after hours service call. Explained everything as they did it and extremely polite. That's what makes repeat customers....

Stephen Consoli

Had a one year service check Brendan and John did a great job checking out to make sure safety inspection and my mini split system is operating properly

Kelly Ahern

I had a wonderful service call with John H. today. He was courteous, thorough and was very informative, not only related to the service call issue but about other heating, cooling and plumbing questions I had. I would highly recommend his services and will request him in the future.

Elizabeth Mendel

So we encountered that moment every home owner dreads.... Two weeks before Christmas our boiler went out. We were stressed and overwhelmed but luckily our first call was to Bill Trombly. Carl was AMAZING, he answered our million questions, walked us through every possible option and explained the cost, pros and cons of each choice. The installation went just as well. The crew was wonderful and Brian again took the time to make sure we understood what was happening and answered our questions. Our new system is great. We are so appreciative of the quality work, great customer service and the care and attention they showed our home. We won't be using anyone else.

Bill Manthey

I've been relying on Bill Tromblay for years for plumbing and furnace work, and I can recommend them unreservedly. Brian and John C. installed a new fuel oil tank for me today and did a great job.

Kathy Vachon

They are always there melt in their response. They are very knowledgeable and professional. Have used them for years.

steve moore

BRIAN AND BRENDAN DID A GREAT JOB!! I would recommend them anytime!!! Great job on our boiler system!!! Left the place clean and picked up all debris from the job !!!!

Ellie Owens

Brian showed up at our home on time. He was very cordial. He asked my husband if we had any problems with our furnace that needed particular attention, After getting a bit more info, he proceeded to the basement to work on the furnace. He was quick and thorough, told us our system was in good repair. Didn't try to sell us anything we didn't need (which has happened with other companies). I hope we get him again next year when our furnace cleaning is due!

Nicole Sharpe

Excellent service - my tech came out right on time, cleaned my furnace, and answered a ton of questions that I had. He was a also a plumber and was able to look at a few water questions as well. I am very happy. I have had Bill Trombly do AC, heat, and a water heater over the last 10 or so years.

paul friend

I was very satisfied with the installation of my Kohler standby generator. Jeff M. handled all the association requirements and permits.

William Schor

If you are looking for a mini split system, look no further. Bill Trombly has assembled one of the best HVAC teams in New England. Every member deserves high marks. Starting with Cheryl, like Bill, she wears many hats and gets the ball rolling. She dispatched Carl, a comfort advisor, to our residence. Prior to his arrival, I had spent hours researching mini-splits and had a long list of questions to ask. Upon entering our home he donned booties over his shoes. Matter a fact the entire team wore booties and were very respectful in keeping our home as clean as possible during the three day installation. Carl not only answered every question but listened attentively to every question. He came up with the best fit solution for our home. It was a four zone, 36 thousand BTU Daikin system. Not only is Carl knowledgeable, but he is not afraid to get his hands dirty. He climbed into our two attics and made suggestions, taking photos along the way. All of his efforts paid off for the installation team. Brian, heading up the team with Brendan and Nick, showed up promptly and spent the better part of three days installing this complex system. Brian's work ethics are outstanding! Like Carl, he answered every one of my questions along the way. The installation was CLEAN. NO shortcuts. He went the extra mile to do it right. I would suggest this team in a heartbeat! We are looking forward to a hot and humid summer! Respectfully, Bill & Diane Hooksett

Sarah Schoop

John was very kind during a stressful time. He was knowledgeable and thorough with attention to neatness. Being dispatched to address my concerns without a previously scheduled appointment, John did not have sufficient time to complete the work on his first day, and was booked the following day, so he had to come after hours. He had offered to help with a couple extras, but was too tired to complete them. I made two trips to Home Depot to purchase and return items for the extras. After being assured repeatedly that certain charges would be waived as a courtesy, the bill was still a surprise. The bill may been more than expected because of my not purchasing the correct fixtures at Lowe’s, but was probably more my naïveté about labor costs than anything else. He had to come back a third time secure a shower fixture that was forgotten.

Tony Ungarelli

I have been using this service since '97. Prompt and professional. Last tech was Jeff, great service.

Laurie McCright

Brian and Jake came out and fixed my problems with my oil furnace. They were great and explained to me the issue, and fixed it promptly. After calling around to many different places to try and get someone to fix my heat in the middle of the winter but having folks tell me they weren't taking new customers until springtime, it was such a relief to be able to get a service appointment quickly!! It was a major plus to have the folks be friendly, thorough, and knowledgeable. I set up a service contract and do not regret it!

Renee M

Brian and Brendan we're friendly, professional, and knowledgeable. They did a thorough job inspecting and maintaining our a/c unit.

Edward Service

I had a new gas furnace installed by Bill Trombly Plumbing & Heating. I converted from oil to gas and wasn’t sure how tricky of a process it’d be and didn’t know what to expect. The Trombly team took the time and explained everything in detail and made me feel comfortable. Every interaction I had with them was excellent. Paul, Cheryl, and Mary were very responsive to calls and e-mails and were very professional. The installation team of Alex and Brendan were fantastic. They were knowledgeable and efficient but more importantly they were polite, professional, and very easy to talk to. Before the furnace install I also had some drain repair work done by them. Mike and John were great! They were hard workers and completed the job quickly. I highly recommend Bill Trombly Plumbing & Heating. They were a pleasure to deal with and do business with.

Derek Liporto

Recently came home to a cold house late at night. Called for emergency service and received a call back within 10 minutes. Brian arrived on site with 30 minutes, and fixed the problem quickly. Brian did a great job explaining his service and answering all my questions. Happy customer.

Dan Bayrouty

I had an issue with my furnace in the middle of winter and called Bill Trombly. They sent two technicians, Brian and Brendan to my house within hours which was much quicker than expected. Brian and Brendan were very friendly, extremely professional and were able to to quickly identify the issue and explain the problem and potential solutions.

Rouen Pelletier

On time, professional, knowledgeable and informational. Brian and his team did a great job. They installed and cleaned up better than other service providers. The new system is great thanks to Carl the salesman and Brian's team. Thanks for the great work!

Nancy End

The service we received last week when our hot water tank flooded the cellar was excellent. Fast. Thorough. The two techs, Brian and Brandon went way above and beyond to get us up and running within a few hours!

Randy Ladd

We recently had a new furnace/boiler installed by Bill Trombly. They were one of 5 companies we met with. Paul Gagne spent a generous amount of time with my wife and I going through various options and price points to meet our needs. He included photos of different installations and taught us a lot about how it all worked. Russ and Steve did the install quickly after we met with Paul and decided to go with Trombly. It was a 3-day project and each day they were at our house early and ready to go. Very neat, clean and polite. Russ also came back to the house on the 4th evening when we were home to go over the system and explain what did what which was very nice. No complaints on our decision. Highly recommend Bill Trombly Plumbing Heating & Fuel Oil.

Pamela Casey

John H is an awesome guy! He was very very pleasant, worked very hard to get the AC working for my client. Extremely helpful and diligent in his work. Would definitely recommend!!

Debra Campbell

Brian and Brendan did an excellent job installing our new air conditioning, humidifier and filter rack. We were very impressed with how efficient they were. I was working in the den upstairs and they were no impact to me at all: I barely knew they were there. They were personable and were able to answer any questions. Both spoke highly of the company and their attention to customer service. We will continue to use Bill Trombly as we have for many years in Manchester and Laconia.

Anne Hatin

John H was great. He fixed our ac problem and we are happy to be cool once again. He promised to get it fixed today and had to order a part and even though the part was late getting here he delivered on his promise. He was very courteous and answered questions on our hot water heater and upcoming annual service. He is a great asset to your company. Anne & Richard Hatin

Andrew Smith

Just had Brian and Brendan by to inspect and do some routine maintenance and had a great experience. Professional, clean, and super knowledgeable. Had nice clear answers for all my questions and were quick too.

robert goebel

We're very satisfied with the service we received when Brian cleaned our boiler.

susan levesque

Very professional. Part had to be ordered to complete the repair. Scheduled the repair before they left. Alex was polite and I informative

Jim Amlaw

Brian & Jake showed up on time and did a great job at performing maintenance on my heating system. They reviewed their findings and took the time to answer my questions.

Dennis Lane

Brian and Jake came out and did the annual cleaning and checkup on furnace. Very professional and thorough. Good for another year and glad I can count on them if I ever have a problem.

Dave Kirkpatrick

We had Alex and Nick come in to do our annual furnace maintenance. Great job. Arrived when they said they would, were very professional and efficient. Explained everything as they went along and when they finished, making sure any questions we had were answered. Also very personable.

Sharon Cuddemi

This is a great company to do business with. They have been my plumbing company for the past seven years and they have never failed to repair any issues I’ve had....emergency or scheduled! I highly recommend this company to anyone needing repairs.

Robert Charest

Excellent service. Very Friendly. Highly recommended.

Daniel Sullivan

Great service company and wonderful technicians. Come on scheduled time and have never had any issues. Would highly recommend this company.

MetalicGrunt .

Tim H was awesome. Fast, Professional and highly personable. Explained everything he was doing, cleaned the area spotless, and made sure to get the job done right the first time. Even better when Bill Trombly is 40% less than Heritage on a simple toilet seal replacement/reseat.

Gary Weldon

We have used Bill Trombly For several years for heating service and for all of our plumbing needs. On our last service call John H came to clean our furnace, but as usual went above and beyond .He stayed to take care of some other plumbing issues that we had yet to schedule and did the fantastic work he always does. He is not only professional but extra friendly and a pleasure to have work in our home.

don fernandes

Excellent workmanship and professional attitude.

craig harris

John H. Serviced our AC unit earlier this month and provided excellent service. Professional, courteous, and efficient.

Meg Cronin

Bill Trombley has great technicians work for them (Alex is amazing!). The prices are very reasonable and and I am never pressured into purchasing things not necessary at the time.

Wayland Elwood

Brian was very efficient with servicing my boiler. It was a pleasure dealing with a polite professional. I had a new filtration system installed in my house. Paul did a great job with the installation and explaining everything. I am very happy with the service.

Michael Reed

Brian and Brendan were very professional. Arrived on time and finished in the expected time frame. Did an excellent job of explaining things in detail and making some recommendations for upgrade/replacement.

Bob D

Terrific service and a great problem solver! Our tankless water heater had a recurring problem since 2004, no other service company was able to resolve it. Last year we decided to give Bill Trombly’s company a try - Shawn serviced it and took care of the issues and maintenance points that others hadn’t addressed. Because of our positive experience we called them to clean our split ductless A/C which was emitting a moldy odor. Again, another company wasn’t able to resolve the issue, but Shawn (again) did a “bag wash” procedure and we observed that it was much more thoroughly performed than previously. Shawn is polite, personable and most of all is knowledgeable and experienced – he provided us with very useful insights and explanations. We will definitely use Bill Trombly’s company for any other plumbing, heating or A/C issues we encounter in the future. Thoroughly satisfied!

Howard Kaloogian

Zero stars. If i could, i'd give it a negative rating. I'm a "value member" under contract for maintenance. There were no problems with my boiler until this outfit came to "maintain" it under the annual check-up. I was out of town on business, but my wife was home. The service personnel claimed they found a "safety" issue and needed to replace two parts on the unit for "safety." What else can we say, other than proceed. $600 later they leave with us hoping our trust was not misplaced. The boiler stops working with a "hard lockout" reading in two days. They return and bleed the air out of the line because the first servicemen didn't do that properly. Another two days later the boiler stops working again with another "hard lockout" reading. They return to get it working and discover a neutral wire was not connected on the items they swapped out for "safety." I asked if the old unit they replaced failed, and the service personnel tap danced around the answer. Unfortunately for this nice young man, I'm an attorney and know how to question a witness and know when the answer isn't on point. Reluctantly he finally admitted no, the unit did not fail, it just was on the lower end of his reading for quality. It didn't really have to be swapped out. After further questioning he admitted their was no original problem until after they changed this part, and the wire could have been a problem they created, and lastly, that lose wire may have been what gave them a reading interpreted as a part going bad. So we spent $600, and time without heat/hot water, because of a loose neutral wire they didn't find during their annual "maintenance." I was not going to provide a bad review if they made it right, and i excepted they would because of the last part of the incident: the service personnel stated he would speak personally to Bill Trombly (and was in fact related) and would relay my concerns that he acknowledged were reasonable based on "how things look." He assured me i would get a call to discuss it the next day. As it turns out he probably said that to assuage my anger and may not have admitted any problem to the home office. It has been several days now, and nobody has called to discuss the poor "maintenance" I've experienced being a "value member." Makes me inclined to shop for other outfits that won't take me for granted. That's the real complaint because the service issues they could have fixed through a refund for the unnecessary part, however bad service is not refundable. The young service kid probably just "did what he was trained to do" as he claimed and may not have intentionally taken advantage of my wife, but assuming that benefit of the doubt goes to the kid, he is then poorly trained by this outfit that has the standard practice of taking the easy route replacing parts when proper servicing by experienced personnel would save the customer money and trouble. Time to shop for a better crew.

Bruce Royer

Do yourself a favor and DO NOT use this company. Technicians have limited knowledge of what they are doing. Company charges an exorbitant amount of money. Keeps up charging you along the way. They try to suck you into a "prepaid" contract where you are constantly paying for service for the following year. Then when the work is done improperly and the problem still exist (as I unfortunately found out the hard way) the gladly come out to deal with as long as you pay them again for not doing their job correctly the first time. Believe move on and find another company before you regret as I a have.

Chris Klardie

11/10/18 - We had Nicholas S. come by our rental condo unit in Manchester and install two new ceiling fans, replacing older ones we had installed almost 10 years ago. Nick arrived promptly on-time, was very personable and explained step-by-step the removal and installation process showing me the things I need to maintain with the units. His work was excellent. He was very clean and even took off his boots to keep my carpets clean, such a gentleman - even his latter had socks on the bottom to prevent marking on my floors. I am very happy with the service, these days it is hard to get anyone in to do small electrical jobs but Trombly was there for me and worked with my schedule so I could get all my items taken care of on one day. They are out "go-to" maintenance company for our rentals and our own home as well. I highly recommend them for their service and have found their pricing to be fair and honest. I wish there were more stars for the rating. -ChrisK - Bedford, NH

Charles Ingham

My service mechanic John H.was professional and friendly. Answered all my questions. I will have him service my heating system again, as well as any other issues I have.

Rick Gore

I recently had a mini split system installed by Bill Trombly and they did a fantastic job. Everyone involved was professional and polite. The job was done on schedule and they cleaned up after themselves. I would highly recommend them to anyone.

David Thompson

Very professional, good price, great service.

Wilfred Gauthier

The whole house humidifier had not been functioning and the technician was very quick to determine that some wiring had separated and repaired the problem.

Wigzz0316 .

Got service today, my wife set up a water heater to be replaced and got taken advantage of like Bill Cosby levels.... Informed the tech we are selling our home and need 2 things, a pump serviced and a water heater replaced. Pump was 200 cool great! She informed the tech we wanted nothing more than what was needed because we are leaving in 2 months. We get a mid to high end tank, and extra stuff we don't need, a spill pan and a anti flood system, a new vent and it ran me 4000 dollars. Don't get me wrong the work is a professional as it can be but the tech didn't use the information my wife gave him about the house being sold, added on a bunch of extras and took advantage of her. Also left the old heater in my yard because he couldn't pick it up in his truck, promised to come back. To top it all off the tech even asked my wife about our house being built and asked if they can do the work. REALLY!!!!

Janine M Soffron

Excellent first time experience with Bill Trombly! Septic pumping service - appointment setter was extremely prompt and professional, received a text once tech was almost at my home, ended up being charged for EXACTLY what was quoted. Will most definitely use them again!

Stacey Clark

Great service of our heating system by Brian and Brendan. On time, friendly and courteous.

Paula Pelletier

Brian and his crew were very efficient and super friendly, Work was done with professionalism and everything was cleaned up after the install, The System works great. Also a shout out to the adviser that spent a couple visits going over the options of the different system and got us just what we wanted. Thank you Carl, and thank you Brian!

Michael Carvalho

Brian, Brendan and Nick were very professional and helpful in our bi-annual service visit. Would highly recommend!

Karen Schaefer

John H was very polite, knowledgeable and thorough when he came to service our AC and fix some plumbing issues.

Lisa Richardson

Excellent service, as usual "John H." My husband & I have been using this company since 2017. We are very impressed with John's work ethic, he's been with us from the beginning. He never leaves a mess for us to clean up, is always on time, very thorough & very personable. They have installed a new furnace, replaced water pipes, bathroom & kitchen pipes & fixtures. My husband & I are very satisfied with the outcome each time. Thank you for always being there when we need you. Chet & Lisa Richardson

Kevin Champagne

John was on time, neat and did a great job! Thanks.

Stephen Boisvert

First of all one of the only companies I could get a call back from. Reasonable price and kept the appointment.

Timothy Blodgett

We have used this Company several years for service of furnace and AC. This year we needed to replace our AC unit unexpectedly due to other issues. Both the process of getting a quote and the install itself went without a hitch. The Comfort Advisor, Carl was very helpful and the Installers Alex and Brendan were both excellent as well. Everything works great and our home was left just as it was prior to the install even though it was a rainy day. Very pleased!

Ari Press

Brian came out to service my boiler for its annual cleaning. He was professional and informative about the process from beginning to end. You can tell he takes pride in his work and does it right the first time without cutting any corners. I will definitely request him on any future services needed.

Bob Minnon

Brian and his new co-worker arrived on time. Brian explained what he was going to do for the annual burner service. He also explained the advantages on the 2 year program which we bought. A pleasant experience working with them and the company. Bob

Matt Sullivan

Unresponsive. Won’t even send me a quote after calling and contacting nearly daily. Went with another vendor.

Scott Suchovsky

First Annual cleaning of the new system. been super happy with my new furnace. Today Brian & Brendan completed the first service and cleaning. They both demonstrated complete professionalism and excellent customer service. Thank You guys.

Donna Hickey

We have been using Bill Trombly for years. They've always been fair and reasonable with all our heating and plumbing needs. John Hanna came to our home this year and did an awesome job! Would highly recommend John and Bill Trombly to any of our neighbors or friends.

Bob Theroux

Brian was excellent, reviewed all the work and made sure I understand what was needed and why. His work was great and thorough, cleaned up entire area when complete...recommend Brian and Trombly for all work...TY!

Justine Beauregard

Bill Trombly is fair and kind. He called me directly after I experienced a customer service issue and promised to rectify it. I appreciate that and will be giving his company another chance.