Reviews of Burton AC Heating Plumbing And More (Electrical Technician)

Patty Erlich

Daren was great! He was on time, even put on booties, before coming in to the house. I had problems with my kitchen sink draining very slowly. He not only fixed my sink problem, but also fixed my washing machine. The water would back up in my basement sink and I would have to dump the water each time while washing clothes. I did not even mention this to him, but he asked me about it and volunteered to fix it on the spot. Now, instead of having to drain my basement sink twice for each load, I can now spend my time multitasking by doing other things. Another plumber would have told me that he does not have time to fix another problem on the same visit. I would have had been told to call again for another trip and additional service charge, but not Daren. He is a one stop shop for one trip, not additional trips like other plumbing companies I have had in the past. Keep up the good work!!!

Kirby Messier

Our Burton experience was great from start to finish. I called to get an inspection and cleaning service for my furnace before I turned it on this year. The service representative at Burton was very kind and had a great personality. She scheduled the technician for the next day. The day the technician was to arrive, I received a call from Burton early in the morning stating the time he will arrive. Within the time frame, the technician arrived, introduced himself, and started to work on my furnace. He was very knowledgeable about the unit and spoke to me about a few concerns he sees over his time. He started up my furnace and ensured it was working properly for this year as well as my humidifier. I will absolutely call Burton back for any and all heating and air conditioning needs.

Daniela Rosario

Jake W was awesome! He was efficient and quick in examining/cleaning our furnace. He explained everything thoroughly and offered to provide support and feedback as needed. Thank you Burton for your furnace + food drive special!

sara miller

I bought my house last year and have had Burton out for a few visits for replacing and unclogging pipes. I thought they were a bit higher priced, but they are very polite and timely. They unclogged a bathroom sink 2 months ago and its already clogged again. Nothing strange went down the drain, they simply didn't unclog it deep enough and pushed the clog down. They have no guarantee of their work, you have to purchase any warranty or guarantee separately. I don't really know how they offer 100% satisfaction guaranteed, I guess they just charge you extra for that.

Michael Ludwig

I can't seem to find my original complaint, so I'll write a new one. STORY 1: A few months ago, while it was still cold, we noticed our heat wasn't working. We're part of the Gold program, or whatever BS they sold us, so we should have gotten quick service. It took Burton a full day to get here. The tech then "serviced" our heater, and didn't turn it back on. Then Burton took ANOTHER 2 days to come out and turn the heater back on. It got so cold in our house, our baby had to sleep in bed with us those nights. STORY 2: This last month, our water heater stopped working. Burton wanted $2000 to put in a new one. We found someone else to do it better for $1100, and Burton still charged us for the service call. STORY 3: We had a stopped up pipe in our house. Burton sent 2 different guys out to fix it. $550 later, the problem was not fixed, and we had a big hole in our dry wall. Not only that, we now had a leaking sink, and it wasn't leaking before. It dripped water all over our wooden bathroom cabinet for 3 days. Burton wanted $2300 to fix the pipe, and that was NOT going to cover the drywall repair. We had a better company in town fix the pipe for $980. STORY 4: On the last 1 star review I left, that's gone now, the owner left his number to call to discuss the poor review. I've called him twice now, and left 2 voicemails. No call back. Terrible company.

Bill Hughes

The salesman Les was very helpful and professional. Burton gave me a fair price on a new furnace and installed it in a timely manner. I would highly recommend Burton.

Melissa Cox

Frank was more than helpful when he came to help us with our AC. He told me tips and tricks to make sure I get the most out of our new house’s unit. He was very personable and professional. I especially appreciate that he used shoe covers in our house without me even having to ask. I’m happy to now be a VIP member knowing this kind of service is available.

Neon Kitty

Frank from Burton was very helpful and explained the details of my repair very well. The appointment was timely and I am satisfied with the inspection I received.

Jonisht Esq.

Our air conditioner went out during some of the hottest days last week, and without being able to afford a new unit at this time, we wanted to make sure the person who came to our house wouldn’t try to pitch us a bunch of products. When Chris, the technician, came for our appointment, he could not have been nicer and more knowledgeable! He took a look at our unit and very thoroughly explained what the issues are, of which there are many since it is an older unit. Chris was extremely understanding, compassionate, engaging, and friendly throughout the entire appointment. He presented all of the options, but in the end was able to accommodate the limited amount of repair we could afford at the time. We will definitely recommend and use Burton again based on this exceptional service experience. We are going to need a new unit sooner than later, and we know where we will start our search. Thank you Chris!

Annette Sue Tofte

Steve was awesome! This was actually the 2nd time he came to my rescue. The first time was while I was at my daughter and son-in-law's house. Like many people, we should have not let things go for so long but thanks to Steve, things are better than ever.

Leah McEleney

David was pleasant to work with, professional, and knowledgeable. Hope to have him in the future for any needs. Only thing disappointing was to hear our Trane furnaces only last about 10-12 years. Ours are giving out at 10.

Connie McMillan

Frank was awesome and explained everything. Clean and neat. The best tech I have ever had at my home. He should have a raise. He went beyond the call for his job. I want only him to come to my house on next visit.

Alison Cawley

Burton came to our rescue today when we had a plumbing emergency. Our plumber, Eric, was friendly, knowledgeable and efficient. There were no surprises in pricing or in what the procedure would look like. I will definitely be calling Burton again with our plumbing needs.

Julie

I would just like to say what a pleasure it was having Jake do my AC check. He showed up on time and was polite, professional and thorough. He explained my maintenance options but left the decision up to me. Hope that I am lucky enough to get him again when it's time for the furnace check. He represented the company well and is a true asset.

Bill Hayes

Jake and Frank were exceptional!!!! They were very friendly, professional and did a great job repairing our a/c. They also informed us that we were not using the best furnace filter and suggested the best ones to use in the future! They went above and beyond! We will definitely call Burton again if need be.

Debra Hudson

John was great at explaining what needed to be fixed and found another problem during the original repair call. I would recommend John for other repairs.

Patrick Muhs

Got railroaded for a huge bill on a service that should have been much less expensive, and the technician was super aggressive with my customer. Very unprofessional. He even made a wager with me about causation for the problem. Of course he was wrong, and then had no integrity and put it on the homeowner. Easy to make a bet when you’re wagering someone else’s money.

Ken Noltie

Since moving to Nebraska three years ago I've been using Burton to take care of my air conditioner and furnas. As it turns out, the central air unit needed replaced and the furnas was starting to rack up repair costs so the decision was made to replace it. Frank explained why, what some options were and showed me the problems so I could make an informed decision and not under pressure. They are strong on positive customer experiences. The only issue that has ever come up was quickly resolved. That's what keeps me coming back. Customer satisfaction is their driving force.

Jeremy Tramp

had them out to quote a new flange for a toilet - and stuck with a 65 dollar inspection fee. Their quote was 1500 to replace the flange and mount the toilet- and over 3k to put in a new toilet? I called another place and they came out the same day and did the job for 198$ for the exact same thing. I won't be calling them again- they may do nice work but their pricing is unreasonable - so feel like I got nothing for the 65$ fee except a ridiculous quote. Will not use again

Sara Jansen

Frank did a fantastic job! He went above and beyond to get the part we needed to fix our air conditioner before the supply house closed. On top of that he was polite and funny- overall a great experience!

david dapedersen510@msn.com

Frank was awesome. He showed us what was wrong with system and talked us through the process. Very personable. Ryan was also great. Came out same day. Discussed different options. Thank you to both of you for the speedy service and great customer service.

bill wood

I was VERY pleased with Burton! Very polite and professional, they bent over backwards to please me. I would highly recommend them for any of your furnace and A/C needs. Definitely deserving of the BBB A+ rating and the Best of Omaha awards.

Scott / Sue Hensman

Regardless of how expensive, you can have confidence knowing the job was done right. If there's a problem, Burton Plumbing will correct it and one of many reasons we keep coming back. When it comes to plumbing issues, who has time to shop around? Stephen Bednar is an awesome service technician who takes the time to explain what's what and we appreciate his efforts. Stephen is professional and gives the impression he truly cares.

Bill Gilbert

Frank was very professional and explained everything he recommended so that I understood it. Very experienced and knowledgeable and then carried out the upgrades in a very timely fashion.

Mary Jo Larson

Burton is always right there for you when you have an issue! David did a very thorough job inspecting our air conditioner inside and out to get to the bottom of the problem we were having. He explained his findings very clearly, was very …

Chris Bonacci

Jeremy was awesome! Very professional! He explained everything to us and gave us all our options. At the end of the day he left the area cleaner then when he arrived.

Jennie Buser

Frank was great and very informative. He was pleasant to talk to and easy to understand when it came down to technical information. We did get into a conversation of the guy painted on the back of the truck and told him that every time I see it I freak out because it looks real and I just picture him falling out. My experience with Burton is always pleasant with this company. Frank is an asset to your company.

Ginny Manning

Totally impressed. It was the Yellow Page ad that got me to call. From there, the entire experience the technician displayed. Jake Armstrong was the technician. He explained 5 different ways I could choose to complete the work I needed done. He is professional, courteous, and had a great work ethic. I have already told friends how impressed I was with his work.

Wendy Bredensteiner

The service guys were prompt, polite and efficient. I was offered five different options for replacing my hot water heater and one was close to what we had budgeted (though more than twice what we paid eight years ago). Some of our plumbing was not up to code, so they fixed it and that may have contributed to the increased cost. They sent a plumber, not a salesman, and the job was completed the same day. I would use them again.

Anne Miller

Jake did a very thorough job! He and all reps who have been to our house have been friendly, courteous, professional and knowledgeable. Keep up the good work!

Bob Husz

Daren did an excellent job cleaning out our drain. He explained what he was going to do in an easy to understand way. He also told us how we can help keep the drain running clear in the future. We were very happy that he left our home clean and tidy when he left.

Drew Niehaus

Burton put very little value on my time as a person and even less value on me as a customer as a result. I was made to feel as though I didn't matter as a customer. I scheduled a minor repair to a pipe to take place 5 days in advance of the work. I also emphasized the significance of ensuring the work was done in the morning. When the day of the work arrived, I had to take a day of vacation to be home during the process. I even called first thing in the morning to confirm that someone would be coming to my house to perform the work sometime from 8 to noon. At 11:00, I received a call telling me the time frame was no longer doable and was given four different excuses at different times throughout the call as to why. The person I spoke to seemed more adept at jumping in and making excuses than offering solutions. When options were finally discussed, none of which worked with my schedule without having to take yet another day of vacation. As a customer, I feel like I did all the things I could for the experience to go smoothly by giving plenty of advance notice, calling to confirm...I even had everything moved away from the area around the pipe and a clean and clear path to the work area. I know I said it earlier, but Burton made me feel like I did not matter as a customer. Under no circumstances would I recommend the company or its services.

Melissa Gazy

Expert advice and friendly service. Accommodating and willingness to help when life brings a snafu. Thanks for being there to help.

Denis Hanson

I WAS VERY PLEASED BY THE DEMEANOR AND PROFESSIONALISM JOHN HERMAN WAS VERY PROMPT , EFFICIENT, AND PERSONABLE . I WOULDN'T HESITATE TO CALL YOUR FIRM AGAIN . THANK YOU !

Martha Holmes

I had an excellent experience, the technician was very thorough. He took care of the problem with my furnace in record time. He explained to us with clarity the possibility of some future repairs. He showed us pictures of the possible future repairs. He quoted the price of cleaning the furnace and also cleaning my air conditioning unit. We are very satisfied with the work he did and plan to use Burton's in the future. He was Very respectful and it was a professional job well done.

Suzy Pfaff

I’ve been paying for a service contract that I thought would give me priority for emergency needs but it didn’t. Then when the service call came they fixed part of it and then said I was down a whole bunch of Freon. And because of the age …

Jake Johnson

Frank and Jake we’re both incredibly knowledgeable and helpful. They took the time to explain what was wrong and what it would take to fix it. They were very kind to my wife and I and were very trustworthy. It’s never fun to have your ac go out in the summer but it makes it a lot easier when the technicians who fix the problem are experts in their field, kind, and personable.

alisha sickler

Losing a/c during the hottest part of the year, and my fiance at work (me home alone), caused a lot of anxiety. I must have called 10 other places and Burton was the only company able to come right away in the morning. Frank was incredible. He explained the unknown to me, was extremely polite and courteous. He was very relatable as well since I had to call my fiance at work to explain the repairs. On top of that, it was less than an hour and our home was cooling off! I hope we always choose Burton! Thank you, Frank!!

Mikki Jerabek

I called with a huge plumbing problem. They were able to accommodate our busy schedule and sent Stephen out to diagnose the issue. I appreciate how professional and knowledgeable Stephen was in diagnosing the problem, and how straight forward he was about our options. I would recommend Burton and Stephen to a friend.

Codak Simpson

Chris was very professional and efficient. He explained everything clearly and was able to make sure that I had all the information to keep my furnace running strong for years to come. Thanks Chris! I will definitely consider Burton again next time!

Debbie Freeman

Frank did a through job checking why the new units sound so loud. We just have great air flow! He explained about the different air flow settings and we decided the strong air flow is great and we'll get used to the sound. Frank was also humorous! Thanks for adding a little fun to this long day.

Annie W

Jake was friendly, professional, and timely. He came out on a Saturday to assess the problem and addressed it as soon as he could on Monday morning, as promised. We felt very well taken care of!

Jerry Sievers

We are very appreciative of your timely response to our call for help on a very hot day. Your service man, Frank, was congenial, efficient, and explained the air conditioner’s problems and my options to my understanding. He quickly replaced needed parts, thoroughly cleaned the outside unit, and had it running again within minutes. Immediately after completion we received a call asking that I rate my Burton experience. I gave it an “8” out of 10. I would have given a “10” had I received a receipt and a breakout for the $715.14 we were charged for your services. I look forward to still receiving a receipt and a breakout of costs for parts and labor.

michael skoch

We worked with Burton AC Heating and Plumbing in the purchase of a new furnace for the home we purchased about 2 years ago. We moved to a high efficiency unit. The whole process from first hello to completion of installation was top notch. We're very satisfied and highly recommend their services. Our salesman was Matt. He gets a high-five for his work. Installation team was excellent.

Joel Knott

Jacob did a great job with our AC Check and repairs needed. He was very friendly and very informed on what he was talking about. The thing I love about Burton, is that they always give you 3 or 4 Options for repairs, and no matter what you choose, even if it's the lowest priced option, they don't try to upsell you or change your mind, and they continue to treat us in a friendly way. We've used Burton for 10+ years and have always been happy.

Ann Spangler

We were well pleased with Burton's insulation of our HVAC system. The salesman was patient and thorough. The technicians were professional and efficient.

Nate

Great service! Our hot water heater went out. They were out within an hour. Steve the technician was very knowledgeable and explained everything we needed to know. Another company we called before Burton told us it would be 4 days to get out. Would definitely recommend Burton!!

James Warrick

Normally I'm not one to complain, but, recently Burton was at my place to repair certain parts in my AC system, but what should've taken them a day ..took them nearly two weeks. That's not all..when I came home from work, I found they had LEFT MY LIGHTS ON..the next day they had left my OVEN on.. WHAT THE HELL WAS THAT ALL ABOUT? You would think it wouldn't take much effort to use is their fingers to flick a switch or turn or turn a knob. To top it all off I came home the third day to find but they had damaged my mirror in the hallway presumably from a ladder, one thing is for certain, in the future BURTON won't be getting any business from me. .

chrisjnav

My tech Shawn N. was polite and on time. He was done when he said he would be and communicated what was happening throughout the process. I would highly recommend him and Burton for any plumbing issues!

Traci Dowd

Frank was professional and kind... took time to not only explain what he was doing but also showed me video and live footage of the inside of my furnace. He made the experience pleasant

Scab Heals

Darin and Sebastian were amazing professionals and all around great dudes. Burton’s prices are on the high side, but I needed a job done right and right now. They delivered both!

Diana Baker

Frank and Rayn were up to the high standards of Burton. Each approached his area of expertise with professionalism. They were both respectful of my house and also communicated all of the information about the condition of my furnace and how to deal with the issues. I recommend Burton to anyone who is looking for services.

Ninjakiller83

We called on Friday to have our furnace checked, they couldn't get anyone in until monday at the earliest. The tech Jake W was there first thing in the AM to quickly diagnose my furnace problem. He was quick, personable, and clean with his work, he even put his booties on before coming in which I've never had anyone do. I will always call burton A/C for any of my needs as these people are very caring with their work and it shows with the techs they hire such as Jake.

dwayne pierce

Steve was top notch! He laid out my options and told me which one would make sense and why. Super quick job and friendly service!

Jacob Puente

David was incredibly helpful, professional and a great representative of his company. His information was clear and his honesty was apparent. Good work!

Amanda Nielsen

Steve did such a great job and was wonderful to talk to. Very knowledgeable. Made it as pleasant as it could be in the situation, never fun when you have plugged sewer pipes! Thank you Steve

Hollie S.

I had a really good experience with this company, they got someone out the very same day I called and they gave me options of all prices and explained them well. They cleaned up after they did the work, and the work was well done. The financing options were also great. Thank you so much!

Tyler Lewis

Darin came out and offered some of the best service I’ve ever received. He was professional and courteous, he was upfront and honest about the issue, and he explained everything to me in a way that was easy to understand. I have his cell phone number saved in my phone, so that any time I need work done I can hopefully get him dispatched.

Stefanie jankowski

I would like to give Frank Christensen 5 stars for his service today. He was extremely polite, professional and very knowledgeable. He took the extra time to show and explain things to me in detail, which was much appreciated. Burton is very lucky to have found such a loyal and dedicated technician.

Ruth Leacock

Jake did a great job checking out our furnace and air conditioner. He described the options for next steps and clearly described what each would cost. He was on time, curteous, thorough and very careful to keep the house clean. Well done.

TE A

Always professional and on time. Burton has always been great. Any time we've had any unforeseen problems they arrive quickly even in the winter months. Just today a routine check up led to fixing more serious problems. Thanks to Frank and all the the other techs Burton.

David Davenport

Great service on the initial phone contact as well as the service visit. This was an after hours call, so I didn’t really know what to expect. Jason quickly diagnosed the problem though and had the parts on hand to fix it. He was in and out in less than an hour, but it was money well spent for some peace of mind. I would definitely recommend Burton Plumbing and specifically Jason.

steven Hall

David was very professional and explained everything very thoroughly. Ill highly recommend him for any future needs at my house and will recommend him for any other friends and family who are in need of residential HVAC services

Scott C

This past winter I paid for the service contract. Technician came out to inspect furnace and was told it would be $1100 in repair to keep it running even though it was running fine and he was was here just for an inspection. I declined and the tech was on his way. About a week later I noticed more and more dust in the house I went down to look and the tech left the filter out. I grabbed the new filter he left by the unit and went to put it in, it was the wrong size. Went and got a new one. It was the end of the day when the tech was here. Probably wanting to get home and spaced the filter. I let is slide we have all been there. Skip forward to today. Called at 11:30 am today for a water heater repair no hot water and pilot light won’t stay lit. I was told there was a wait list but someone would be out today. No repair by 4pm I called asking if I was still getting service. Was told yes they are running behind. Called again at 7:30 pm and asked again if I was still on the list. She checked with dispatch and was told yes someone will be calling. It is now 12:01 am. Just called and the lady apologized. She looked thru the notes and stated the tech tried calling me. Had my phone with me every minute and waited all day. Not one single call from anyone. Now waiting for a call back as she is getting a hold of tech again. I don’t expect a call. We have family In town and we will all be taking cold showers in the morning.

Gail Wenschlag

Greg got my a/c going again in good time and changed my filter. Kept my house clean with his booties on. Did a great job. Thanks!

Carl Jackson

First of all, when I've needed repair, they have always been available. The "emergency" fee is higher, but worth it. I bought a full system, 0% interest. It was installed as scheduled by respectful professionals who cleaned up and assisted in setting instructions. An overall pleasant experience and the system works great!

mary reed

John called before he arrived. The call was very timely from the time I called the company. He introduced himself at the door. He was very thorough and gave me clear explanations. He has great customer service skills. He gave us our options and explained them clearly. After we chose our option he fixed our water heater and left the area in good condition. He was competent and thorough.

Tony Moses

Fixed our electrical issue quickly and at a good price. We experienced several breakers that would unexpectedly trip. We called three companies. Burton got back to us immediately and was able to come within a day. They proposed three …