Reviews of Sila Heating, Air Conditioning, Plumbing & Electrical (Electrical Technician)

Ace Cruz

Very prompt and professional ! Kept me updated on the status of my appointment. Customer service over the phone was pleasant and quick. I felt that I got more service than what i expected. They definitely go over and beyond ! Will definitely use again :)

H. C

Solved my problem. Installed a new gas heating high efficiency unit in one day on Saturday. Good workmanship but pricey!

Leo Kopp

My wife and I bought our house a year ago, and knew our heating system needed to be replaced in the next couple years. This winter it started making noises and we decided to bite the bullet and have our unit replaced. Sila was our first call and they had their salesman, Sam, at our house within a couple days. He was very knowledgeable and helped us make the best choice for us and our specific home. We financed the unit with a mass save loan, which took a couple weeks as we expected it would, but once the loan was finalized Sila got back to us immediately to schedule the installation. We scheduled the installation on a Thursday, and sure enough our heat shut down that very night. Not only were they able to reschedule for that Monday, but they had a service technician at our house Friday morning to restart our system to get us through the weekend. The installation, done by Christian and Gage, went smoothly and we had our heat back! From beginning to end, Sila provided great service and accommodated us in every phase. We would highly recommend their services. Thank you Sila!

Julie Meringer

Guy was great.....he came in, assessed and had a solution.

Gary Eichhorn

I have been doing business with Sila for many years and have a comprehensive maintenance contract for my house. They are highly professional, competent, responsive and really outstanding to work with. I have a great deal of piece of mind knowing that they are always there when I need them. Recently, John Gulstow did a great job repairing my hot water system - just another example of their great work. I highly recommend Sila.

Marie Hayden

We have used John Gulstrom at Sila for many projects, some planned and some emergency. He is professional and knowledgeable and there when we need him. When my husband was overseas traveling and our heat when out John was there no questions. Best part is he always has our budget in mind and I don't feel like I'm being "sold".

John Casey

Jay serviced our heating system. He was on time and was very professional. He clearly explained the maintenance required. I would highly recommend Sila and Jay.

John Lee

Was scheduled for another company to diagnose my dysfunctional Trane furnace, but after getting a recommendation from a friend I called Sila. John Gulstrom was here within 2 hours after calling Sila for an emergency service call. Polite, professional, knowledgeable and efficient. Fixed the problem and educated me on the limitations of my current system and the ways I can optimize the function and longevity of my furnace. I will be calling Sila for all my future HVAC needs. And a bid thank you to John G.

Melody Jin

Needed a plumbing job done at home. Quick scheduling. Recognition showed on time.Job done quickly and nicely. (took off shoes before entering cos I'm Asian. Very polite). Price were reasonable.

Michele Clarke

John was great and my issue was resolved quickly.

Cindy Sabbag

I purchased an Angie's List gas boiler tune-up deal for $59.00. I have taken advantage of this great offer from Sila several times over the past few years, and have always been very pleased with the results. Sila's Stoneham, MA office personnel are friendly, courteous and very helpful. John Gulstrom is the Sila technician who recently came to my home. He was punctual, professional and very knowledgeable about older and new gas boilers. He had the time to answer all of my questions, and I had many, as my boiler is now 30 years old and will have to be replaced in the not too distant future. This discussion was immensely helpful, without pressure of any sort. John exemplifies the high quality of Sila, and I highly recommend him and Sila Heating and Air Conditioning..

Phroilan Gardner

John helped us today with a leak in our AC unit. He was very professional and knowledgeable and we wouldn't hesitate to contact him again or refer him to others. Thanks, John! - Phroi & Kate

Jack Toomey

Guy was our service technician, he was very efficient - came on time. Checked equipment very thoroughly and explained everything to us that was done. I would highly recommend Guy and his company.

daniel chang

Silva Heating Service is outstanding, starting from taking my call, asking for services needed, to quote and scheduling. I have them to provide maintenance service to my ac and heating units. John G came came after a 30 advance minutes call, which is by the way not as usual as one might think, within the time window scheduled. John was very detailed oriented by going through the check up routine step by step. When a question was asked of him, he was very patient in answering it. I will highly recommend their services with no hesitation.

Abhilash Arutla

Complete rip off, Tony from this company came to do some humidifier work, he checked the set up and I asked an estimate of how long, doest tell me and just works at snail pace, took breaks rounded off 30 min extra and charged a bomb, bad practices, stay away frok them

Lewie Edwards

Sila continues to re-earn our business through the quality of their service. Today’s technician, John G., was excellent. He arrived on time. He efficiently performed the service and he expertly answered all my questions. He was knowledgeable on the system’s operation and answered my questions on possible system enhancements. I highly recommend both Sila and John G.

Bonnie Brown

This company is amazing, but what puts it above the rest, in my mind, is the phenomenal service provided by their repair person, John Gulstrom. I've been using this company for the past few years and I will look no further. John's integrity, honesty and guidance have saved my husband and I a small fortune. His knowledgeable recommendations provide us with a great sense of comfort. Seriously, do not look beyond Sila and be sure to request John as he's nothing short of brilliant and brings a refreshing sense of work ethic into your home! Be sure to look for Sila's discount coupons as they offer a significant value! I found one in The Boston Globe and I believe they offer discounts via Groupon as well. Great time of year to get air conditioners and heaters tuned up. Also, love how professional this company is. They provide you with a reasonable timeframe in which the repair person will arrive and call you if things run late. Tremendous communicators, unlike most companies!

Steve Dews

SILA service technician just performed my yearly maintenance. I couldn’t be happier. Jay did a great job on my gas furnace. He was on time and courteous. Thanks Jay and thank you SILA.

John J. Dean Jr.

Great company. Quick quote and a solid installation

Libo

Excellent service and very professional. Would recommend 5/5 stars

jeff zilberman

A friend recommended Silas so I decided to try it out. I hired them for a routine tune up. The technician was professional, knowledgable, and easy to work with. He took the time to educate my on my unit and how to properly maintain it. Overall great experience!

Kenneth Perry

Sila replaced our existing combination heat/hot water wall mounted boiler. Graham, our Sila Project Manager assisted us in selecting the best solution for our home. The install team arrived on time, were great communicators, and were professional, clean, and knowledgeable. We couldn't be happier with our new system and we will be recommending Sila to friends and family. 10/10 A++

Tai Hon

My central air was not cold. I called Sila. John Gulstrom came to our house. He found out possible leaks within minutes and gave me a quote to fix it. However he said it is not recommended because my unit was made in 1989 and it' is too old to be worthwhile repairing. He recommended to install a new unit. His professional knowledge totally won me over. I trusted him 100%

Sean

Worst company ever! I had an appointment scheduled over a month in advance. Called less than 24 hours before to cancel the appointment due to no available techs. I asked how this is possible they said because people have no heat. Wouldn’t it make sense to leave some available to service the customers you promised to see that day? Only makes sense but they don’t care as the emergency calls create more profit for them. I’ve been a customer for years and this is how they treat them. Plenty of smaller companies would love the business and I’m sure have a better business model. This place chases $$$ and cost me money for taking the day off! I was warned by people in the business that they are pushers for sales guess because I have a newer system I’m not a priority. Good way to start 2018 off Sila!

Stephen Cicio

Dave was very informative. He explained my system and how it works. Great information for me in a way that was clear to understand.

Jeff Talbot

John G is a very knowledgeable and well trained technician. He got the job done right the first time. Gave me all of the information I needed.

Jeffrey Denham

UPDATE: John Gulstrom just came by for a same-day appointment to check on a potential issue with my indirect-fired hot-water system. Got it figured out right way and gave me some excellent advice on how to upgrade the system for greater efficiency. I have a major component due for replacement ASAP, and because of his input, I have a better plan than just swapping in a new tank. It's complicated :^) Anyway, I've been with Sila for HVAC and plumbing since 2012 when the installed our high-velocity UNICO system. All the techs have been informed and efficient. They are happy to explain the details of the work required and often can present different options based on different price points. ORIGINAL REVIEW We couldn't be happier with the high-velocity central A/C system that Sila installed in our 100+-year-old Victorian during a July heat wave. Steve and the crew were easy to work with, neat, and FAST. We were up an running in a week. The follow-up has been terrific as well. When we figured out that we needed a few more outlets in our hard-to-reach sleeping porch, the crew was right back out here installing them.

Jax Brill

I highly recommend Sila. They are very thorough and organized and we so appreciate their services.

randi leeman

Sila installed our AC/heat system. They are always professional and timely. Our installation included a maintenance plan. Twice a year a technician inspects and cleans our system. The technicians are always courteous, efficient and competent. I had to call once due to the system not working , sila had someone out the next day (it wasn’t the system it was something i mistakenly unplugged ) . The repair visit was covered under the warranty so no charge ! Today , Jay was our technician. Jay was friendly and professional!

Ashley Milton

John G came to service my 2 oil furnaces and the hot water tank. He is very skilled, does an excellent job and very knowledgeable on all matters heating. Will be asking for him again next time.. A Milton

Denise Hoffer

Sila has been our go-to heating and AC company for the last 2 or 3 years. John G is a true professional. He listens to what the symptoms of (usually) the furnace are, goes to work immediately to diagnose, and then describes the work he will need to do, the time he estimates it will take, and the costs. John and Sila have tuned up our furnace, our AC unit and the water heater. Last year, John replaced the oil-fired water heater with an electric one on our request. He is always on time or ahead of time. We highly recommend Sila and especial;ly John G to have any heating or AC work performed. Thanks Sila Team!

Teresa Willard

Customer Service was excellent and the technician (BILL H.) was very professional.

Adam Dacey

I had a very positive experience working with Sila. Very professional, prompt, and accommodating. Would highly recommend.

Stefano Di Cairano

John from Sila Boston came to check a leak from the AC unit. The unit is in a badly reachable and very tight place, and he had to squeeze in and work in a very uncomfortable position. He did that with a smile, very thoroughly, taking all the time needed despite the uncomfortable position he had to work on. He took a lot of care in checking the problem, fixing it, and verifying the fix. During the process he explained to me everything he was doing and why, and what steps can be taken to avoid the problem in the future. Also, Sila was contacted in the morning and by noon they had John at my place, which is a quick response time. Definitely happy and considering to call them again in the future for every AC need.

L L Campbell

I had my gas furnace inspected and tuned-up. Craig was extremely professional and really took his time. He was then able to give me an honest and fair assessment about the situation, and went over a few of my options. Although I am unable to move forward at this time, I can say with certainty that when I am ready to replace my furnace, I will contact Sila Heating to do the work. I highly recommend this company and kudos to Craig!

Zachary Goldberg

Overall exceptional service (HVAC repair) from the company as well as technician Tony Richardson.

Scott Kistenberger

Jay was fantastic and very helpful with all my questions and he volunteered a lot of information that was very helpful without me having to ask! He was the best technician that we’ve had in many years for our annual checkup! Thanks Jay, Louise and Scott

sema ariman

Brian was extremely helpful to troubleshoot a water leak by our AC and water heater that was tough to identify. He was able to address and quickly help to have an action plan in place.

Marco I Leins

I don't understand what type of people work for you

Dan Barber

Oil heat wouldn't fire up...technician came out and diagnosed problem quickly and fixed problem. Felt the $200 charge was a bit much for 15 minutes of work.

Jeffrey Swope

Jay arrived on time for our annual service, was very professional and did the work thoroughly and efficiently. A great representative of Sila!

Julie Villada

These guys are amazing! Our gas furnace died at the end of October, we called Sila for a tune up and they informed us the furnace was too old and should be replaced. From that moment, they worked closely with us throughout the financing and replacement of the furnace. While we were waiting for financing to go through, these guys we able to schedule a last minute furnace replacement while making a contractual agreement for payment. We worked closely with Shawn H who helped us throughout the entire process. We highly recommend Sila. They are our heat heroes!

Audra Henshaw

Bill is amazing! He took great care of our boiler and air conditioners. I have peace of mind that I will have heat and ac when i need it. How ever if I do have any issues, I will know who to call and request!

Esther Zhang

Great customer services! Called me within 30min heads up and arrived at my house on time. After diagnosing my furnace, the tech explained the issues and gave me a couple of options. We went with the best option that the technician recommended which is to replace our old furnace. They called me the same day to schedule the replacement, and they told me they can do it the next day which I was surprised how fast the turnover that Sila has. Definitely gonna recommend to my friends!

Larry Chan

The HVAC technician came exactly when he said he would be there, and was very patient with all my questions. Thank you Jonathan for the superb help over the phone!

Craig B

Had no heat was on going issue and all the other companies had there ideas after alot of money with no results and now getting told the system needed replacement (8 years old) I asked a friend who they use as I just bought this house. They told me they always use Sila and the tech that has serviced them the last few times was named Craig. So called Sila and asked for him and they booked him to come out. He arrived right on time in full uniform unlike the other companies. Was very polite. Issue was my furnace would shut off when it needed to run longer to heat the house. He said maybe its going off on a safety. I told him they replaced the high limit twice. He had me start the system and after about 8-10 minutes it went off. He found it was going off on high limit. He found the duct work to be more then big enough. He asked if any of the returns were blocked or any cold rooms. I told him returns are clear and the whole second floor but a bathroom is colder then the first and third floor. Told this to the other companies and they had a is what it is attitude. Not Craig he had me show him the 4 bedrooms that were affected. He checked flow compared to the other floors. We both agreed that it was just about no flow on the 2nd floor. He went to his truck and came back with a neat camera which he fed the probe in the registers and said I found it. He removed all six floor registers reached way down and pulled out bath towels from each one. He said that the prior owner must of liked the second floor cold. We went down stairs restarted the heat and it ran great. He checked for flame roll out and used his camera to check the heat exchanger he found no cracks. He tested for carbon monoxide in the supply air to double verify that there was no issues. Its been three weeks now and its running great. This company and Craig are the real deal I will never call anyone else. The few hundred I spent for the service is way better then the thousands for a new furnace. Craig did replace the high limit with the proper one as he said it could be weak from flexing on and off. Plus prior company put one with a higher limit in it. When he left he verified I had good working co detectors. All that I can say is when in doubt get Craig and Sila out.

Takeshi Toyohara

Sam was very friendly and courteous. He was self-sufficient and was able to quickly do the AC inspections and provided helpful tidbits as well. Have used Sila several times in the last for both AC and plumbing and will continue to do so!

Nathan Fancher

We just bought a first floor condo and decided to add some kind of air conditioning. We had 3 different companies come and quote us on the system they thought would be best for our situation. All said a mini duct HVAC system would be best but Sila really stood out from the start. Competitive pricing, but above all Steve M. went above and beyond just on his first visit to explain the entire process and measure everything to come up with 2 possible layouts that we could consider. He spent a good hour doing the measuring where the other companies spent 5 min in our home and told us, we can do it and this is what it will cost. The work took only 4 days and the two workers were great, considerate and were constantly cleaning up after themselves. We plan on using Sila for all our HVAC from now on. would definitely recommend Sila to anyone.

Mary Jane Kornacki

This rating is for our annual inspection that is covered by service contract. The technician had been here before and knew the ins and outs of our system and had pointed out some options for us down the road when our aging equipment fails. Professional service. Knowledgeable staff.

Jeremy&Steph Thiele

John was great, he was very informative of what was going on with our AC system. He presented options to us so we could make decisions based on relevant information. He was punctual, clean, and courteous. Good experience!

Joyce Wertheimer

Had our annual maintenance done today. Arrived on time, serviced 5 different systems quickly and thoroughly. Answered my questions, and left everything neat and clean. This company has always provided terrific service for us.

Denise Baur

We've used SILA twice now in the past 5 months- the first time was to have a new furnace installed, and most recently was more of an urgent call because our AC wasn't working properly in the middle of a week of 90+ degrees in July. Both times, we were extremely satisfied with the service - SILA was extremely professional, responsive and helpful. During the recent AC issue, I had left a message over the weekend and asked if they would be able to send someone over first thing Monday morning to fix the issue- I received a call from them at 7:45am on Monday letting me know they could have someone there at 9am. The serviceman arrived at 8:45am and by 9:30am the AC was fixed and running properly again. I would recommend and have recommended SILA to anyone needing HVAC work or repairs.

Colin Boyd

I called with boiler issues and instantly spoke with someone that was knowledgeable about steam radiation systems. They asked a few quick questions and had someone sent out the first thing the next day which was a huge relief. The technician, Dave, was extremely friendly and fast. He gave me a thorough review of the situation and I never felt like he was trying to sell me on anything. The issue was fixed and hasn't come back in over a week. 100% recommend.

Jill Wollins

I woke up this morning without heat despite having a new furnace. I called Sila and was very pleased to reach John. He came to my house within a very short time and quickly figured out the problem. He explained it to me clearly, told me what I could do if it happened again. He was professional and excellent. And, most importantly, John got the heat going again right away. The service is always terrific and today was another example.

Anna Feldman

I needed help on short notice - my AC was acting up and it was hot out! I have 2 little kids and older grandparents in the house so I could not wait around for the AC to get fixed. Sila sent someone out to the house immediately, they were on time, professional, dealt with the problem, and gave me great advice on what I needed to do in the future with my home's AC system, which it is very old. I would recommend them to anyone!

Brian Buck

I spoke with someone on the phone on Friday and they set up an appointment for Monday. I needed someone to snake my drain and they quoted me $125 to come to my house and snake the drain clean. Upon arrival the technician said that $125 was the appearance fee and that the fee to clean the drain would be $475. The other quotes I got for the job were $160 and $185 so not really in the ball park. On the phone with the manager I asked him if they recorded calls, he said yes, I told him to listen to the call and if it was clear they offered to do the job for $125 to honor it and if not no harm no foul I'd just go with someone else and not be upset I waited till Monday when I had offers for Saturday on the table. He refused to listen to the call and offered to do it for $450. Amateur hour.

J.A.M Family

I had oil in my tank but the system would not work. I was given Sila number and was told they will come out right away. I called them and was able to get a tech out in less than 24 hours . John Gulstrom was awesome. He was very knowledgeable also courteous . If your ever in need call Sila.

Katie Krone

BE CAREFUL WITH THIS COMPANY - I WAS PROVIDED WITH MISINFORMATION and PUSHED TOWARD A SYSTEM THAT I AM NOT INTERESTED IN!! I was specifically interested in a Unico System (high velocity, small ducts) and called Sila to discuss. I was told the following by a project manager at the company: 1. This system would cost $30,000 to install! (I spoke to the manufacturer who reported that the equipment cost was ~$6,000). Apparently, they would charge $24,000 in labor to install a system that has a smaller footprint... *My home is 800 sq feet for reference :) 2. I was told by Sila that the Unico system is NOT compatible with any boiler...this is ABSOLUTELY UNTRUE. I discussed this with technicians at Unico. Obviously, the boiler needs to meet specifications to heat your home, but the Unico system is compatible with any boiler that meets those specs. 3. I was pushed to consider a conventional system - which I am NOT interested in... If I could give Sila "0 Stars" I would!!

Elizabeth Kwiatkowski

Had issues with our heating, Sila was able to come very quickly (in early Oct) and John was very friendly, professional, and explained everything very clearly.

heidi bowlen

I had no access called Sila. They sent out a tech on the same day and it was 93 degrees out. I called at 11am and Craig was at my house at 130pm. I explained what was wrong Craig found the issue in 10 minutes. He repaired the issue and did a system check before he left. This was the first time I used them and won't be the last. M y house never cooled like this. Thank you Craig and Silas

Robert LaFollette

I'm very happy with the work that Sila did to replace our HVAC system. They are a pleasure to work with, including our technician, Ken!

Scott David Anderson

Great service, as usual. Arrived 15 minutes late this time (not typical of Sila) and did not wear shoe covers/booties as they had in the past. Minor complaints, really. Overall, Sila has been excellent to work with and given us really great service. We highly recommend them.

Jane Francis

Helder from SILA helped me understand my AC system better. He took the time to answer my questions and did a thorough check-up and cleaning of the system. Excellent, considerate, polite service. Thank you SILA and Helder!

Vincent Planz

I am very happy with Sila and would recommend them to anyone. They first came out to my home to do a tune-up on my AC system. It was a great experience across the board. It was easy to schedule an appointment over the phone and someone even called to let me know the technician was on his way. The technician was friendly as well, and informed me of everything that needed to get done. I would use them again in the future.

Ann Trollinger

Fantastic company. They fixed my AC correctly and the technicians were great. Thank you. Highly recommend!!

Christian Rios

Great place!

Emma Schell

Great service!

Sue Lambert

Brian was really good! He diagnosed the issue quickly and helped us get our AC back on in no time! Good with cats and dogs, too!!

Elizabeth Merica

Great experience. My Sila technician arrived on time and was clear about goals for the visit. He thoroughly assessed my AC and described issues and solutions. Careful, neat, very professional. I'm in good hands!

Devon Moos

These guys are great. We got our heating system inspected and checked before winter after buying a place, and we're glad we did. The system hadn't ever been cleaned or checked, and there was one part they replaced. They also gave us a quote for a new water heater, since the existing one was about to croak. We got it replaced the following week, and everyone we interacted with at Sila was super friendly. Also, bonus points for them being pet friendly while working!

kitty cullen

The Sila Heating and Air Conditioning Company is outstanding in it's proficiency with both products and service. I have found a company that has excellent customer service and provides the customer with men that are both courteous, knowledgeable and efficient. In the past year I have purchased a new heating system and hot water tank, on two different occasions. Each time I have been given five star service. From speaking to Jake on the phone , to service from Jim, and Peter I cannot say enough for this company. Thank you .

Shaun Garrity

Couldn't be happier with my experience. Called on Monday morning of 4th of July week expecting to have to schedule in the future and was able to get an appointment in the afternoon the same day. Sila called back shortly after and due to cancellations they were able to come out about an hour after my call. Nick was the technician that came and he was awesome! Even put shoe coverings on before walking in the house. Organized, thorough, knowledgeable and quick. Would recommend working with this company.

Erik Gottesman

Prompt, honest, and professional service as always. Thank you Sila and John Gulstrom!

Alexander Stavrianidis

Scheduled an appointment from 9-12. Canceled on my @ 2pm. Had taken the day off from work. Horrible customer service. Don’t recommend going to them at all.

Steve Mayer

On Wednesday, September 19 I discovered my hot water heater was leaking. After 14 years i guess it didn't owe me much. I went looking for a deal and found a Big Deal on Angie's list with Sila. I paid $779.00 for a 40 gallon gas fired water heater. I bought the deal on the 19th and less than 24 hours later, it was installed, very much to my satisfaction. Jim, the plumber who did the install arrived on time (actually, a little early, which was fine with me). I had already drained the old unit so about 2 hours later, the new unit was installed and heating up. I checked the final installation after Jim left and noticed a little water on top of the unit. I traced the source to an old joint in the copper plumbing directly above the unit. Jim hadn't touched that joint but clearly the physical act of doing the install affected the old connection. I called Sila and within the hour, Jim was back and the leak was fixed at no additional cost. Bottom line: Nicely down and highly recommended.

Ginnie Chunyi Ye

Great customer service, highly recommend. I will be calling them again very soon to do servicing on my heating unit.

Sonia Adams

The technician was early, which was great ( and called to make sure we could be there). After our routine maintenance was completed, I had an additional question about home humidification. He spent the time to answer my questions. He also went the extra mile to take pictures, and then discuss with a colleague and come up with a recommendation. Great service!

Elfego Sanchez jr

This was my first time calling for any service for my hvac system. But choosing Sila was probably the best option I would of chosen. Already when I booked my appointment and had to change the time 4 days before it was already a huge no hassle issue. When Jay the technician came right away was very helpful and informative with what he was going to do that day. I explained everything that has happened to my system and also gave me great advice for the next coming months on what to do and how to prepare for the winter time. He was a great ambassador for the company and couldn’t be happier with my service. It’s peace of mind for what I needed and got that day. I will definitely be calling back for any service that I may need.

William Warren

Trustworthy, reasonably priced and great service! I have used Sila on multiple occasions for heating/AC maintenance & repairs.

Zen Thompson

Excellent! Guy was knowledgeable, friendly & went above the rest in terms of service...5 stars. A++++

Robin Casarjian

Just had the ducts in my 2-family house cleaned. Lovely young man. Very professional. Explained the process. Am very pleased with the service.

Y S

They try to rip you off, pricing first 15 minutes for $375, and adjusting the price based on technician availability which cannot be checked. When I continue inquire about pricing over the phone, they just hang up.

Fran Nelson

Thank you to Sila for sending out a very well informed and experienced technician in John Gulstrom. He not only fixed my system he also informed me of all your services you could provide to me. I will recommend your services to my friends and family. Thank you

Trevor Henschel

I called because I was having problems with my heating system and talked to a girl Claudine who was extremely clear and concise in finding the solution that was best for my situation. Everyone I dealt with throughout the whole process were very professional and punctual. The prices were very reasonable too.

anna giacoma

Our A/C was working properly. I saw SILA's profile on Angie's List and call them. They booked within 2 days and Craig showed up on time. He was calm, professional and addressed the issue within a couple of hours. He also adviced us on future maintance. We will call them again when needed.

Tony Hunt

Really happy with the service Sila provides. David is excellent -knows what he's doing -is efficient and knowledgeable. Has a great rapport w/ the customers.

maddie m

John G got my heat back on. He came quickly, he was knowledgeable, incredibly competent and got my furnace working again in a jiffy. I would use him again and recommend Sila to anyone who need heat/AC services.

Elwood Gatlin

I had a problem with my boiler causing the pilot to go out. After several non-returned calls to my regular service person I checked the web for another vendor only to find out that unless I was a regular customer it would take about a week for service. Upon speaking with the service Rep at Sila Heating and Air Conditioning I was able to understand the services they offered and was also given cost expectations along with an appointment for within a few hours. The serviceman arrived early and was able to professionally diagnose and repair the problem quickly. I am quite satisfied with the level of service and look forward to their service in the future.

Jennifer B

Cannot express how happy I’ve been working with Sila to replace a furnace/tankless hot water heater damaged in the Columbia Gas disaster. They have all been so knowledgeable and a pleasure to work with- and it has been a trying time to say the least!!! Will plan to use Sila for all normal plumbing/HVAC needs going forward.

Roger Anderson

Sila was timely and professional. The workers handled themselves very well, even when my kids were around. The product works great! Our house did not have ducts and they were able to make it work. What a difference in the hot summers!

Peter C

The customer service throughout the process was excellent - from initially scheduling the appointment all the way through the service visit. Ryan (technician) was incredibly knowledgeable, candid, and informative. I would recommend their services to anyone in the area.

Bill L

Sila installed our system 3 years ago and have been great to work with from the start!. Yesterday we had our annual AC service done by Jay, and he was fantastic! Jay cleaned the system (including washing mulch from the outside units!) and got it working in perfect order. Jay was friendly, incredibly hard working, and really knew his stuff! Another wonderful Sila experience!

Evgeny Noikas

the worst service

Carleton Foster

Sila Heating and Air Conditioning was recommended to me by a neighbor who has used them for many years for her annual maintenance and recently for the installation of a new heating system. Initially based on her experience, I have called on them, now for several years, for my own HVAC maintenance requirements and most recently the installation of a completely new system . Both my neighbor and I have found them to be highly skilled, absolutely reliable, and reasonably priced. They are an excellent company with exemplary customer service that many other companies would do well to emulate. I give them the highest recommendation and a commendation for their service and the fine quality of their work.

Betty OQuinn

#1 - they offer early morning appointments AND they show up ON TIME #2 - they listen and offer help #3 - they complete what their visit was for #4 - they clean up #5 - they are personable and friendly

Julia Hammond Cradle

John Gulstrom is an important asset for your brand. His professionalism was evident from the time he stepped into my house and donned his booties. John asked questions about my heating problems in ways that made sense to me and, as a result, I was able to give him more information about the problem than I had ever given any other service person before. He was the first repairman to actually take the cover of the front of the boiler and run diagnostic tests. He then pointed to and explained what was happening with my boiler and I now completely understand the problem and know what my options are. Sila will be the company I call, because John is extremely knowledgeable about Weil-McClain and his knowledge inspires confidence. John got to the root of the problem and gave options that will give me the desired result-- a safe, well-running heating system. Julia C.

Kkr Reddy

They charge $200 per visit + $60 per minute to hour. It cost me $260 per 2 min job... rip off..

Mila G

This is the best company for your heating and AC services. With all the jobs to be done in a house, we could not keep up! No worries with Sila, they will call you when it is time for maintenance and tune up. They are reliable, professional and trustworthy. I recommended them to my friends and co workers.

Kevin Danehy

This review is being written by Anne, not Kevin! The experience with Sila was top notch from the beginning to the end. Graham was our salesperson, but checked in on a daily basis to make sure everything was going smoothly. He also came up with an AC plan to fit our budget. I felt like he listened to me and he delivered. The people who did the actual installation were wonderful as well--worked hard, put booties on their shoes to respect my home (although it was not necessary), and were good at handling my changes which took them extra time. The person I communicated with on the job was Josh. He was amazing--great guy, polite, informative-- and a super hard worker. It was very hot when he did the installation (he was in crawl space in my attic)-- and he never complained. Not only he make my change with a smile, he said, "It is your house and you should have it the way you want it." which made me feel much less like a pain! Sila may be a bit more money, but so worth it! There were no surprise overages, they came when they said they would and they were super professional. At the end, another man came out and showed me how to use the system and make sure I was all set, then Graham called me a few days later to check in. Class act all the way!

Joia Kirby

Professional, high standards of quality, and amenable are ways I'd start to describe everyone we came across from Sila who worked on our central AC system. Their prices are competitive, and I can't imagine having a higher quality experience and installation with a fine attention to detail all with a nice personal touch. Could not have been happier with both the people and the high quality of their work on our home.

GEORGE KAKRIDAS

Great service

Teresa Benning

On time and courteous service. Recommended for your heating and cooling needs.

billy mark

Needed to upgrade old furnace had Sila come out to my home in Somerville. This was the third company to provide me a quote. They were the only company who pointed out some code concerns regarding my chimneys ability to vent. I purchased a new top of the line high efficiency system. I had to also upgrade my water heater in order to pass code. That was an unexpected cost, but I was thankful to have a professional who knows the codes! To top it off they were able to install everything the next day! I will definitely be recommending them to my church group.

Alexis Perlson

Awesome! Thanks to Brian MacFarland in Boston, we have heat again! Brian was on time and VERY professional. He was describing to me his every move and fixed everything. We had a previous HCAV consultant come in and he wasn't even able to find the heating pump- Brian had no issue finding it within the first 3 minutes in our apartment. Would definitely use them again - just hopefully don't have any of these issues again.

Eric H. Anderson

Happy with the heating system Sila installed in our home several years ago, we called them when our air conditioning system broke down. The tech they sent, Craig, was knowledgeable, professional, and very pleasant. He not only did the repair, but also corrected mistakes made by a different company that had installed the system. We will be turning to Sila for all our heating and air conditioning needs in the future.

Patricia Arseneault

Had my water heater in my condo replaced today. Craig and his assistant showed up at appointed time and set right to work. Craig was very professional, knowledgeable and pleasant. He brought my attention to a potentially dangerous problem and advised how best to handle it. I asked him about my 20+ year old heating system and possibly replacing it. He suggested I have someone come out to assess the system and called the office to asked them to set up an appointment for me with a project manager. Melissa called me within an hour or so and I have an appointment this coming Friday. All in all ~ a very pleasant experience.

Lyn Walfish

Jay was helpful, knowledgeable, cheerful and very professional. He even showed me some cost saving things I could do to keep my air conditioning unit in top condition. The only reason I did not give the visit 5 stars is because the office did not keep me informed about his arrival time. My appointment was 9-12 and he did not arrive until late afternoon, leaving me home waiting for the entire day. Things happen and scheduling is hard but I do think they could have done a much better job letting me know along the way. This is not a good time of the year for a company doing HVAC work to be understaffed. I do not think it was his fault. He gave me as much time as my equipment needed despite the lateness of the day and was totally pleasant.

p das

Had our heat die on a very cold day. Sila technician John G. was able to diagnose and fix the problem within a few hours and got our heat back and working. Great service and will use them again if we have problems.

Matt Graves

John G. was very professional and thorough.

Jason Goldschmidt

Sila is always very professional, and they keep my system running great. They do a great job of highlighting preventative measures, because they become big problems. Service members (like Jay) are very courteous and go about their work in an efficient manner.

Lisa Murray

If there were more star options, I'd happily go higher. I called SILA because my central air conditioner was making a loud rattling sound. Anthony came to my home and quickly determined what the problem was and fixed it. No guess work. Problem solved. I am soooo appreciative.

John S

Brian came out to help review a frozen pipe situation in a condo and give an evaluation and recommendations. He was professional in his review of the situation and handling some different of opinions from different units. He gave clear instructions on what to do and answered all the questions. Thank you

Kate Novitzky

John arrived promptly, explained the service in detail, and fixed the problem quickly!

claykud

Sila has really met all of our expectations, and even more. More than 2 years ago, we knew it was time to upgrade the almost 40 year old, central heating & air conditoning systems of our home. We researched and evaluated a number of companies, and, in the end, went with Sila, based on such reviews, and the recommendations of a large,highly respected, international corporation, and its service and value ratings. We were not disappointed! Sila installed, in our home, new, state of the industry, central heating & airconditioning systems, as well as a ductless, air conditioning unit in our master bedroom-all to insure maximum environmental efficiencies, and product performance. We have had an equipment issue or two, in the two years hence, and that's where the we really received our most rewarding Sila dividends! Sila was there (i.e. at our home) when we needed them most. During one unprecendented blizzard, the worst since the "Blizzard of '78", our heating system shut down for some unknown reason to this very non-technical writer. No one was permitted on the roads, at that time. I, immediatley, spoke to the technician, at his home, who had worked on our equipment after installation, and he went outside, in the blizzard, to his truck, got the manual, came back in, and walked me through a "quick fix", which restarted the furnace, and voila-heat, again. I was beyond "thank you", and wrote a letter to the company lauding this exceptional technician, person and Sila employee. Service beyond the call of duty, as far as we were concerned! One other time, a year later, we encountered another issue. The on-duty technician, immediately drove, about 40 miles, to our home, at 10 PM, to resolve the issue and had us back on line, again. Last week, this same technician visited our home for our a/c annual check-up, and discovered that that the ductless a/c unit needed adjustment. Within moments, he was on the roof, adjusting a connection or some such thing, and now, the unit is more efficient than ever. Need I say more. Sila's service has been just fabulous. We are super thrilled to have found "them", and have recommended Sila to friends/collegues who are looking for a similar experience. Thank you Sila!

Nancy Enyedy

John G. serviced our heating system. He did a thorough job and made some adjustments to help balance the heating throughout the condo. We also discussed changing out the furnace systems to one that will better meet our needs (add humidifier, better w/ dust, etc.). John took the time to educate me on our current system and discuss the benefits of a new system. No hard sell.