I recently spent a month without a dryer, meaning I had the expense of drying my laundry at a laundromat and bringing it home smelling like either the cleaning agent they use on the dryers or something else the nature of which I don't even want to think about. It took repeated visits from dryer warranty repairmen before they figured out the dryer's outlet was only putting out half the required voltage.
My landlord called Tri State on Friday to give them permission to work on the house and arrange the billing details. I heard from Derrick with Tri State by 11:00 Monday, and expected him to schedule a visit for later in the week. I was thrilled when he said he was available then and could be at my house in about 20 minutes if I was free.
When he arrived, Derrick didn't have tunnel vision, intending to fix only the immediate problem that caused my dryer to lose power. He had to make an educated guess as to where the wiring was spliced in the wall as appliances had been moved from their original locations before I moved in. Happily, the first cut Derrick made into my wall uncovered the problem area.
He opened it up and discovered there had been - yikes - an electrical fire that caused the short. His first order of business was to remove anything with fire damage and replace it, but he didn't stop there. He evaluated the wiring and my breaker box and everything in between, and discovered that a handful of circuits in the house were getting more power from the breaker than they could handle, so he throttled the breaker where necessary.
He then took the time to listen to my tales of electrical oddities I've noticed since moving in, and gave me an honest opinion on the level of danger they represent (none), which gave me significant peace of mind.
Derrick was in and out of my house, leaving it as clean as he found it, in just three hours. Overall, Tri State was timely, efficient, and utterly professional. I highly recommend them to anyone who needs electrical work done.