Reviews of Best Buy (Electrical Technician)

JJandKatie Cuevas Fuentes

This location was a bit smaller than other locations that we've been to, which made it feel a bit cramped, but the staff were all very friendly and attentive. The back aisle, against the back of the store had pallets of merchandise that tended to somewhat block the flow of customers. I'm sure that it is probably not like this very often though. Overall, we were satisfied with the employees and the store itself.

Rochelle Nichols

I just feel that there is way too much help here. I'm constantly asked if I'm doing okay and if I need help. That's awesome for some people, me personally, I don't need that much help. But kudos for those that need that and the availability the store provides to it's customers. The staff is very friendly and knowledgeable in the products the store has for sale.

Adam Bostrom

I had a great experience. I am one who does a lot of reaearch on products before I make my purchase. I went into the store looking for one of their laptops that was on display and was greeted with a warm welcome. The employee was very knowledgeable in computers and explained some things to me that were very helpful in my decision. Never once did I feel like they were rushing me through. They were careful to answer all of my questions. I like Best Buy because the hire knowledgeable people and they are not on commision.

Daniel Argyle

This is one of my favorite stores. That aside, staff here are really helpful. Wes is the best

Fusion Hotline

The store is clean but the staff is always bothering me. They must think I'm a they risk because they're always there. They have q decent selection of things, shelves are always stocked pretty good. Be prepared to be bothered with the credit card talk when you walk in.

Samuel Grasse-Haroldsen

The staff is so friendly here!! They are super helpful and knowledgeable on their products! And like other reviews say they aren't pushy about making a sale. They are totally fine with you going there, asking questions, browsing, and leaving. Go with your questions and maybe find something you want/need!

Duane Lindeman

Wanted 2 S9 edge pluses... Lots of providers offer these "deals". Went here and actually got a "2 for the price of 1 deal" ... no contract, unlocked, half price, with a ton of accessories. Also got better trade in offers, a better return policy, insurance, and phenomenal customer service. Also had a screen protector replaced, a malfunctioning smart watch, and a charger issue and they were all resolved same day. If you're in the market for a cell phone, forget Verizon, Sprint, At&T, and everyone else, this is your go to place.

Marco Reza

Very friendly and knowledgeable staff. Had many questions about audio; some headphones questions and some car audio questions, and they delivered! Even bought a smaller car amplifier with an "open box" discount and price matched a few other items from online.

Kerri Martin

Well I cant say what I bought yet.....its a Christmas present! But the macbook is really awesome

Kathy Replogle

This is the BEST Best Buy store I have ever been in. I had some complicated questions about a product I bought and connection issues and Tyrell went out of his way to research my questions and find some solutions. Then while browsing at least 4 other salesman asked if they could help us. We were so impressed!

JGS

As usual, pleased with genuine and useful customer service. Needed advice on replacing or repairing a computer. Came away able to make an informed choice.

Althea Sittre

Customer service was great!

Taylor Tremelling

Great employee's, super friendly and helpful.

Lawrence Jordan

Fantastic experience everytime I go in there. the staff seems to be focused on nothing more than just making sure that everyone is taken care of. It's almost as if in addition to running the business they care about nothing else.

Michael Johnson

Crowded as usual but the staff was friendly and the selection was good.

John Albertson

The item we went to purchase could only be purchased online even though they sold it in store also we asked about another item as was told they didn't carry it we saw it on the shelf in store

M'Kay Cauble

Always enjoy visiting this store. Most of the staff are very knowledgeable of the products available. They have quite a few products on display as well for being such a small Best Buy store.

Leslie Hanna

Every single staff member is very polite and very relaxed. there's not one phony person there. All the very very helpful. If the person you are talking to doesn't know they joyfully happily go find the correct answer to your question and both people help you out. I love this place

Kevin Ockerman

Bestbuy is great bought new phone, much cheaper than anywhere else.

Cal Smith

My first stop for electronics. Sales staff has always helped with my questions

Marc Chapman

Always good service but the store in Casper just isn't what it use to be never anything in stock.

Kate Kornkven

Claimed that a in person pick up would be ready in a week and a half, they delayed it for another two weeks without any notice

Jason Lehnardt

Tyrell was very helpful and went out of his way to help us find a good deal.

Earl J Gardinier

I just left the Best Buy store today. I needed to exchange my Bluetooth Bose and get a new one. Unknown to me that when I bought there geek squad extended warranty, it was a one-time use. It was not explained to me that way, I was explained that it didn't matter how many times I returned it in the two-year period, I would be taken care of by buying their geek squad extended warranty. Chrissy one of the managers in the Casper Wyoming store was the second manager I talked to. Chrissy was very rude and aggressive as well as hostile. She shoved the box and receipt back at me across the counter several times because she couldn't hold her aggression back when I asked for them to give me a new warranty with the new product because I was misinformed. The box with the product almost fell on the floor until she caught it, but the receipt did fall to the floor. I had to pick it up. She said very loud and rudely that I could call 1-888-Best Buy. So I did, thinking I could get some help from them. All corporate did was take my complaint. They wouldn't let me talk to a supervisor. And of course I didn't get to speak to anyone in the United States. They wouldn't help call the store and have them exchange it either. They said it is up to the store manager's discretion. I believe their a corporation and not a franchise. So it sounds like they are okay with their managers treating their customers in a poor, rude aggressive manner. Another manager in the Billings Wyoming store, "Rashad" , has an issue with being rude and aggressive too. We will definitely not be buying anything from Best Buy anymore. As I have already been informing anybody I come in contact with; such as friends, family, strangers, etc... letting them know about this situation and how I was treated. To not shop at Best Buy, because of how you will be treated when you want to return something or exchange something that is under warranty.

Thomas Eaton

We just bought new computers and the service was great. Rachel was our Sales Associate and she treated us well.

Larry Stegall, Jr.

I don't mind best buy. Their warranties are pretty good. They really want to help when you have one. They are very expensive.

Amanda Schneider

Clerk that helped us was so rude! He told us the only cord that would do what we needed was 199.99. Nope my husband was able to figure it out on his own. We bought a 13.99 cord that works great. The guy got mad and walked off. When were in line to pay (I have never seen this done) 2 clerks walked up and checked everyone out quickly.

Mairia M

Friendly staff and always find more than I need.

fonerules

Customer service was good. Rep was knowledgeable and helpful. Lots of options for many electronics needs.

BradleyD Gaming

Very pushy and wouldn't listen to what I wanted to do, with a bad attitude.

Vance Johnson

Great service! My questions were answered by experienced computer techs, and I felt confident my purchase would suit my needs.

Dan Sedlacek

I like that they price match Amazon prices as long as it’s sold by Amazon themselves and not a third party seller. Selection of some items is narrow but usually find something that you are looking for. Staff is always nice albeit sometimes some are like dealing with kids. I enjoy coming here reviewing options.

Brandon Curtis

Staff was helpful and not pushy. Really appreciate the 12 month interest-free financing! Sometimes you just don't have enough money for the things that you need right away but I hate credit cards for the interest rates. Best Buy makes financing a lot nicer.

Kalua J.K

Helpful and informative without being a pushy sales person.

Vicki Rupert

Tyler was my best buy assistant. He was the BEST AND VERY KNOWLEDGEABLE representative I have had at best buy. AND VERY PATIENT WITH ME. He should be commended for such great customer service! I will tell all of my friends to ask for Tyler. He represents Best Buy very, very good.

gabriel danckert

Pretty self explanatory

Cody James

Best buy is good but honestly I don't care for it much it's just way over price go to Newegg or something if you're looking for things such as computer parts

Shaun S

first time ran into a clerk that didn't know the answer and didn't get someone who did. still good customer service

Rebecca Underwood

The salesperson I worked with was kind, knowledgeable, and willing and eager to help me find what I was looking for.

Matthew Kearl

Went to pick up a cell phone for my son and they helped us get the phone activated and going. Unfortunately the phone had some issues and they were more than happy to swap it out for another and it works great. Fast and friendly.

Grant Namingha

Small but wide selection staff is very helpful and knowledgeable.

Vimby 210

One time they have great service with knowledgeable staff, next time not so much. Average large corporation.

Spencer Garner

Friendly staff and quick service!

Derek Empey

Staff was helpful and got me the right wifi router for my business.

scott gagnon

Helpful and had what I needed

David Monhollen

Good merchandise, not enough sales staff.

Anna Morris

Helpful and freindly. The young man who assisted me found just what I needed in my budget.

Lacee Jones

The staff is less than enthusiastic about their jobs at this store. They advertised the phone I wanted on their website like it could be found in the store or shipped in and picked up within two days but when I asked about it they acted like was out of my mind and reffered me to another store across the street to just have my old broken screen fixed. Customer service was bad but their selection of new products and devices is fantastic.

Edwin Soto

So when I came in on 2/27/19, I was in a dilemma with my vehicle's deck. I wanted to keep my factory stocked deck for my Ford Fusion. I educated the guy there was a way to keep it, but still set up my amp and subs. He was telling me, he never heard such a thing. Also, told him interested in speakers. At any rate, there was no motivation. Took another chance and went back today. Gotten everything I needed as well as a way to keep my factory deck. This guy from home entertainment department went the extra mile and looked everything up and sold me everything I needed. My confidence has been restored. Thank you

pete'sdragonslayer theonly

They were nice and helpful but I had a big surprise when I checked out. They instituted a 15% restocking fee since my last big purchase. So if I open it and decide to return it within the 15 days they will charge me a ridiculous fee. I have bought computers and other big things there in the past. I have never returned anything to best buy to my recollection but I may in the future. A restocking fee rubs me the wrong way and seems like a poor business decision. There are plenty of places to get the same merchandise without worrying about hidden fees. I made a big purchase tonight and was planning to buy a new TV soon. I was also going to go back and get some speakers before Christmas but I will get them elsewhere. Also, I was trying to buy a few other accessories that I need for my new item but they didn't have them in the store (which was dumb because the item I bought is useless without the accessories). The salesman was helpful and was going to order them for me but it was going to cost me $90 just for shipping one item. They have no ship to store option. That was another $300 that I would have spent there tonight but instead will likely give to Amazon or Sam's club.

Rich Tatham

The thing I don't like about Best Buy is they always try to up sell me. I feel like I'm being hustled. They do have all the latest electronic toys and gadgets. Pretty much the only place in town you can check out the latest electronics.

wesley ariwite

It was great the workers were so friendly.

Alfonso Martinez Jr

good service friendly employees

Mardi Jones

Great service. Asked for help and within a minute boom we had help. Being Christmas season we felt lucky.

David Jenkins

Really small best buy. Most of the people that helped me didn't quite know what they were talking about. Or where to find product. It felt cramped, and not very organized. That being said, they have most of what you are looking for, and the employees can be helpful.

stewart anderson

Got good advice on what I needed in computer. Didn't try and update me.

Creg Fielding

Never could understand how this place got its name.

Sean Williams

Awesome people that work there, very helpful and they got me approved for a credit card there to do my shopping. Prices are pretty good, pending on what your getting.

Simon Sayz

I work there, of course I love it.

Lisa Shrock

Customer service is phenomenal. But the younger employees need to be a little more knowledgeable.

Scott Spenner

Freindly service. Everyone was willing to help us find what we needed!!

Matthew LeFevre

Classic Best Buy, employees were very helpful and try there best to get you what you need.

Stella Star

Went in looking for a tv. Great customer service and found exactly what I was looking for

David H

Went in to see if they had a particular TV since everyone in town was out of stock. It was a time sensitive thing and we figured since they “price matched” and had the TV in stock then why not. They didn’t have it in stock however they said they can get it to us by the 10th. We decided to pull the trigger and do it; heck we even signed up for the stupid credit card. After they sucked us into this mess they weren’t shy to tell us a couple days later that our TV ist coming until the following week. Also they didn’t price match with Costco so we ended up paying $200 more. So now this gift is going to be late and not a surprise. And to top all this off we left a similar review but with more stars to be more fair and Best Buy removed the review from their website. Honestly anywhere is cheaper and just as good quality as Best Buy. I would strongly advise anyone who is reading this to just go elsewhere. Side note: the employees that are micromanaged are like vultures. They won’t leave you alone to browse however I’m not blaming them. I’ve worked for large greedy companies before.

LaDonna Carlson

As I walked in, I seen several employees do everything they could to not make eye contact, much less say hello. Then I got far enough in the store that Jon seen me, said hello & walked me to the dept I was looking for, introduced me to an employee to help me with my purchase. Sadly, I didn't catch his name, but he was very nice & helped me with my computer purchase. Amazingly enough, walking out of the store with a handful of electronics, every employee thanked me for coming in! Funny how that works...

Janette B

This is a really nice Best Buy location. The staff are friendly and helpful without being pushy or overbearing. That is a good thing especially since Best Buy is just about the only game in town if you need access to a wide variety of electronics, components, accessories et al. About a year ago we purchased a washer dryer set from Best Buy and from the salesman to the installers everyone was professional and considerate. One of the better Best Buy locations I've experienced!

Denise Lorenzen

Fast service

Eugene Engmann

Great customer service and very supportive staff. I'll definitely go there again

Jesper Xavier

They are very helpful in finding what I was looking for. Being a geeky nerd doesn't help me much, but it's a great store. I can always find something for a reasonable price.

John Dalton

Found finally what I needed good job

Dustin Nielson

Go in here all the time but I’m a little old school and was sad to see the store say goodbye to all there music cds.

Alex Custard

Do enjoy the amount of assistance we get from the place.

Ed Mclellan

Have bought 2 computers for gaming there For myself and my wife they were very helpful on all points except one. The price matching. They pick and choose that they match. Even if you show them from your phone . We ended up not doing the price match at all.

David G

They've really done a good job of having staff who know the gear that they sell. as a result there's a lot of younger folks working here, which is fine. Because generally they know their stuff.

Peggy Sue Conner

Always have great customer service

Ben Moore

Always good help.

Rocky Mountain Property, LLC Ramos

Staff is very pleasant! Glad I was able to deal with General Store Manager for my return with receipt. Excellent Customer Service by Matt and Store Manager! Thank you!

Thomas Valenzuela

I’ve been here a few times, but each time they didn’t have what I need or is out of stock. Should probably organize everything better and order what’s out

Cody Clark

Glad to have this store in Idaho falls. Great people that work here always helpful and friendly and good selection to see some electronics in person.

kazama knight

Great place good customer service they try to help out as best as they can

Richard Bibb

Good selection of electronics, very helpful and friendly staff

Ron Malandrini

Excellent store with many products and staff on duty.

Gina Caldwell

Great service and very informative. Love my new TV.

Crystal Alexander

Marcey provided us with outstanding customer service when a glitch in the system would not let us buy a carrier specific phone advertised on their website. She went above and beyond to try every possible solution, and when nothing would work she still managed to find a work-around so we got the great deal, and she seamlessly transferred our old phone data to the new phone. Thank you Marcey for being so awesome to work with!

Andrew Clark

Great selection of electronics, but I came looking for movies and they had only a few select titles. Unlike other Best Buys that have entire sections dedicated to movies.

Rick Owen

I always have great help at Best Buy.

Tessa Killsontop

Although i didnt buy anything this go round all the workers were friendly and had checked on us when they were walking by. Today I was just kinda looking at a couple items im thinking of buying in the near future. But store was clean and will be going back again soon.

Adam Boone

They have very helpful staff. Jamie and Tyrel, especially, as they have each helped me figure out the best electronics for my needs at different times. Also, it's a large store with good selection.

Bryant Dye

Very helpful and friendly employees!

Murray Rodriguez

Not sure what good deals this store has, I've never had success in a beat buy. Sometimes there DVD and video game clearance racks have some good prices older releases

Joshua Harris

This place has a select few people that know anything about customer service or even what's even going on when it comes to the job and how to do it. With the consumer being right they make excuses about how there advertising leads you into thinking something it's not. And the GM doesn't even know how to direct you in the area of making things easy on th customer has a I'm the man attitude think his job title has went to his head. Haven't left there once without have to come back multiple times and having to buy things there better be ready to spend a couple wasted hours of your life you will never get back. Do yourself a favor and shop online when it comes to this store unless you dont value your time !

Melissa Birk

Great selection of electronics, staff could have been more helpful.

Logan

Every visit to this Best Buy results in me getting constantly harassed and followed relentlessly. If I need help I will ask an employee. If you are not a completely harmless looking, little old lady, you will get treated like a thief here, EVERY TIME.

Shea Lewis

Went to look at appliances with my wife. We were absolutely hounded by employees asking if they could help us. I appreciated the first guy. The 7th guy to ask, was too much. They obviously make commission off the appliances. They circled us like vultures until I got sick of it and we left.

khara ledoux

Great customer service. Price matching. Knowledgeable employees. For these reasons I'll continue to shop here.

Joshua Baughcum

They constantly update there stock . The staff is very friendly . They also offer a payment plan on alot of there electronics . They have the largest selection of electronics in Casper and there geek squad is there to help with any issues. I highly recommend you stop in

Jerry Williams

Great assistance, fair price

Marcus Boespflug

Their great. Never had a problem

Cynthia Northrup

Had to search around for help. But in the end I bought what I wanted. It would have been nice to hear "can I help you find anything".

Justin Potter

Cut down the movie selection. No reason for me to go in anymore

Louis Wohltman

Small store and selection, but staff is pleasant and well trained.

Lorenz D

The can't push any harder to sell you something. you might as well save your time and buy amazon for cheaper and not have to deal with pushy salesmen

Joshua Stock

Best Buy is truly the best. With a great selection and always great deals, you can't go wrong.

Fu7ure 70

I have a light blue phone case and when i went to look at the earbuds the staff thought i stole and i was only reading a text and i pit my phone in my pocket then i went to look at the games and one of the staff followed us i was waling out of the store and they told me to give them the earbuds i pit in my pocket, later them finding out it was my phone and now i dont want to go back there.

John Heisner

Earl J Gardner...I was there when you were in the store! You held up the line, was straight trying to bully those girls and whining because they charge sales tax, and were refusing to leave until they gave you free stuff and take off the sales tax! They were way more patient than I would have been. Good on you Casper Best Buy! I would have thrown him out! Keep doing what you do and dont leave Casper!

Ronnie revaz

Great place to go for all of your electronic needs. They know their stuff and they won't sweet talk you into getting something that won't really work they are honest

Jukelberry

Yuh aye good place

Relic King Gaming Channel Troy-L aka Relic King

Did two full kit skin decals for my Nintendo switches one Mario skin set and one zelda both perfect. Affordable also.

tylor brown

Lawrence was excellent answer everything I had to ask about buying and building a high end computer console.

Linda butler

I placed an order on line to pick up in the store. I had wonderful and fast service

Morgan Bloxham

I can always find what I need and the associates are always helpful and polite

Frank F

My main frustration is the lack of computer components. They have ssds in stock, but only sata. I needed an msata drive and was ultimately ordered the wrong drive (u.2, which is not compatible with msata). They literally only had 1 motherboard in stock the last 3 times I have been there. Employees do seem to want to help, but at the point where a consumer is better versed in tech than GeekSquad...the location's utility goes down. This is not the kind of place you can go to pick up everything needed for a new build. Do they have pricey ram on hand? Yes, although the selection is very limited. Same with the selection of CPUs, hard drives, power supplies, etc. The video card selection is nothing to write home about. Good location if you just need to replace a single component or two. Unfortunately will probably need to stick to Newegg or Tiger for new builds.

Brienna Conteh

Matt was helpful in finding us a modem to work with our internet.

Michael Crow

The people are always helpful, even when I has no coppers or money's there always ready to help, I just wish they had more solar equipment

Sean Keegan

Staff is fantastic and always helpful!

Dennis Dickerson

Good wyoming made beer on tap. Pretty noisy though

Paul Pulham

Good prices on T.V.'s I have purchased 5 TV's in five years from them

Paul Williams

Great place to go shopping. Never know what you might come across that you needed and didn't think about. Great office supply store, too.

Tristin Parker

Always helpful and willing to find what is right for you, not just what is the most expensive

LoDiZZle Dabadollipofdaisy

The reason I'm giving Best Buy three stars is not because the store isn't in pristine shape because it is it has to do with how everything there is overpriced compared to let's say Walmart so when I go to BestBuy it's usually to go for one specific thing that only they have that I will most likely over pay for

Sowero Blackheart

They're so extremely helpful and knowledgeable here. I was able to get all my questions answered and find exactly what I was looking for. Thanks to their excellent customer service and well-trained employees

Gnu Meta

Great customer service, great selection

Michael Martinez

Great store. Good service. I hope they can make the digital revolution!

Andrew Cawley

Chris in the Geek Squad department of Best Buy is outstanding!! He was super knowledgeable, friendly, courteous, and helpful! He won us over and we'll be back because of him.

Ian Gleaves

Good place, worker helped me get my computer part quick

Thinegold

Always very knowledgeable if a little pricey.

Andy Smith

Staff is very knowledgeable and helpful. Alleys personable, and quick to offer alternatives, ordering assistance or even other stores if needed.

Sara Carney

Normally I don't care for Best Buy since they feel overpriced. I don't like the way they hang over me when I want to look around and debate with myself. Or that they are never around when you need help. But I was there today and had just the right amount of personalized service and space.

Lance Garcille

vVery good service the staff was helpful and friendly I was in and out of there very quickly and it was crowded also.

Jay Rothleutner

Good service, and nice products

Laura James

Very helpful staff. Exchanged my surface pro with no questions asked. Lots of staff available and the store was clean.

Etank Rodriguez

My big brother works there and is great at it

Jessica Martinez

They were swamped today when I went to pick up an online order. I had a guy cut in front of my and get check out. The guy at the register was apologetic about it and ran back to get my order which wasn’t up behind the counter where their pick up orders usually are. He checked me out quickly and again apologized for the long wait.

Preston Nichols

Great customer service very knowledgeable crew. Associates were willing to help with any questions and or concerns. Was very pleased entering this technology store.

Kim Lawrence

Really nice people, who helped out a lot.

Samuel Briones E

Please note that the 3 star review is solely due to the fact that I did not find what I was looking for, which was a replacement for my surface pro charger, the only similar thing they had was the surface pro dock which was way more than what I needed and was $200. Honestly, and electronics place that doesn't have something as basic as a replacement charger for a fairly popular computer, raises a lot of questions. I found the charger on Amazon, but I would much rather not have to wait for a computer charger. The staff was fast to help me and they were friendly, the cause of my dissatisfaction had absolutely nothing to do with the staff.

Cody Harrington

Great tech store! I loved it!

Charles Lytle

Bought a new H.P. desktop and was very pleased with the service.

Tori Turner Guibergia

Always receive great customer service when I’m in!

Dereck Hobbs

It's not the biggest best buy, but they have a good selection of products here!

Abi Lawrence

I love this place! Did you know Best buy has an outlet warehouse?

Danita Lemmon

Very knowledgeable associates! They helped us get our son a new tablet and a new Fitbit!!! Thanks for the help!!

Annie Hobley

WORST customer service I've ever experienced. I'd give negative stars if that was possible.

Thommas Ryan

Great service. Thanks

Austyn Thornton

Went there to buy a TV and they were very helpful to us. They also had a great selection of things to buy.

Brandon Herdt

I have had too many bad experiences with this store. Horrible customer service, they keep switching things around so you can never find anything and the geek squad leaves much to be desired.

Gene LeMaitre

Dillon was a great help. My wife will love her new iPod and accessories.10/10 rating.

Hunter Sirrine

Nice store, the auto system guy in blue that helped me could have been better

Ryan Bear

Great service from the guy in the front.

B.J. Park

I hate electronic stores because of pushy salesman, but the guy that helped me listened to what I was asking and didn't try to upsell me. I thought that was a nice change. Bought a laptop that fit my needs, and got the truth.

Cassidy Norcross

Upon walking in, I noticed the store seemed well organized and there seem to be plenty off staff. Not too many long lines or anything off putting upon initial sight. The person whom was there to greet us at the door was very friendly, and proceeded to ask how he could help. He then directed us to the part of the store we needed. After being directed to the geek squad help center (phone replacement) another gentleman quickly greeted us and asked what we needed. I told him about our issue and as I was explaining the issue to him, I quite quickly found myself under the impression that he was too busy, and frankly, I almost felt as if we were bothering/annoying him with our questions/issue. Regardless of what I perceived to be less than superb customer service from him- he did answer my questions. Everyone else I encountered went out of there way to smile and be friendly, though. I think maybe just this one employee in particular either doesnt have the best social skills, or maybe was just having an off day, or maybe a combination of both. He is the only reason I am giving this review 4 stars, rather than 5. He was offputting enough that I made the decision to leave and come back another day to have my replacement done by someone who won't make me feel as if my business isn't important. Other than that one interaction, my experience was pleasant! I really appreciate the warm atmosphere aside from what I stated above.

Marilynn Perkins

Courteous, quick service with Geek squad.

Ben Skinner

It was hard to get anyone to help us, but the price was good

Shannon Barber

Horrible service. Waited a long time just to find out we'd been forgotten by the first associate.

Shuaib Casiano

Great customer service, their tech team (Geek Squad) is great, and I love their merchandise.

Ronald Seith

Get in and out. Good place

Alonso Mosquera

Good place to buy videogames and tech stuff. Even if there are no that much sales advisors, you will find everything you need.

Kristen Hite

Went in to look at laptops. Guy I talked to was extremely helpful and very friendly. Have never had a bad experience with this store.

pepper

Usually have what I am looking for and have some of those strang cables you need somtimesand the in-store picup is great to.

trevor Archibald

I have bought many items from here and sometimes they have amazing deals on a lot of products, it's worth getting the credit card for points but make sure you redeem them before they expire but the customer service is spot on and always ready to help.

Jonathan Huse

Nice to still have a place to go if you need a router right this second. Wish they had more business items though.

Colton Kramer

I think everyone in that store asked me if I needed help which was actually really impressive to me

Nathan Ludtke

Very helpful. Geek squad protection is the best!

LaRena Weik

Expensive, rude service, and not worth the time to check into.

Virshwaysis

It is best bye

Shannon Kennedy

Quick to jump on ya when you walk in after that its hard to find anyone to help

Jill Loera

Got my new Google pixel phone there. It was $150 cheaper than at Verizon, so I'm pretty happy.

Dylan King

Helpful staff. Fine for young people that know what they are doing, but older people who don't can go for a bit of ride. And don't come on Thursday since apparently that's when deliveries come and it will take hours to get anything from the back. They should have deliveries after hours.

Travis Taylor

Great job installing remote start

Stephanie Renner

Awesome customer service. We do NOT buy our gadgets anywhere else!

Jennifer Arreola

Terrible experience. Customer service was rude & ruined our entire day.

Justin Parry

FANTASTIC service! Hardly ever disappointed disappointed when I walk out of a Best Buy! I wish I remembered the gals name that spent HOURS with me going over phones...TRULY, TRULY, amazing service and I’m absolutely grateful for her help.

Maggie Kutzer

Always helpful! No issues with having my service dog with me!

YoungFireSage GamerGirl

Not my type of store lol

paul malsom

Amazing customer service! Always helpful and stayed almost an hour after close to finish up new cell phone purchase and change over!

Andrew Burns

This store is one of the best stores I've been too. The people are friendly, have a general knowledge over everything there.

Hollie Brogan

Every single time..... you’d think I would have learned my lesson by now. They just cannot get it right...... anything! It’s always a hassle. Just order your stop from online. I’m in here now. I’m having a phone activated. It should have taken 10 minutes......... one hr later and still nothing. They now have me already paid for the phone and if I leave I have to go to another place and start all over! Save yourself and RUN!!!!!!

JR Bailey

Pretty much everything you could possibly need that is electronic. Great selections, a wide variety of manufacturers, and when it comes to movies you can pretty much find it there.

Kevin Curtis

Best Buy has great products, that is undeniable. However, their service fees are criminal. 4 out of 5 stars because they have great products and great employees. A negative star because of the ridiculous service fees.

Mike Gilstrap

Bought my new phone there, less hassle than Verizon, will be back to buy more electronics for the family

Eric Bingaman

Good store. It's the only store to fulfill your electronic needs.

Aaron Powell

Went in to check plans and pricing for phones for my son. Diego was the associate that helped me out. This guy was great. Explained everything well, gave me numerous options, yet kept a "no pressure" approach to everything he explained. I bought 2 new phones, and even though it was very close to closing time, he helped me set them up and transfer data from old phones. He was good enough that he was able to help me set up new phones, and help other customers with small problems at the same time. Will never go anywhere else for mobile phone help!

Ignacio Salazar

The staff are more than willing to help with anything I need, and they were more than happy to awnser my questions!

Joshua Wallace

I had an incredibly frustrating and disappointing experience with Best Buy Casper. I will vote with my wallet and never make a purchase at any Best Buy store ever again. Best Buy, you have lost a customer for life.

Julio Lagunes

It was okay besides almost everything is going online

Fred Cannon

They stand behind there products great geek squad

Jackie Adams

The Geeks are so nice, helpful and knowledgable. The salesman who helped us pick a computer today was also excellent.

thekreal

This is a good Best Buy. Probably the best customer service in the Casper WY Mall. Talked car stereos with a young guy. He was kind of lost on my question but he did his best to help me. This store still doesn't accept Bitcoin but hopefully in the future.

Brent Lords

Wasn't easy getting help this time. Couldn't find w hd at needed & wandered with no one offering help. Had to go to front of store to ask for help.

Kari Ferris

Matt is super awesome! Very helpful with surround systems!

Keith Hopkins

Great place to buy electronics. They use to be more helpful.

Tanya S

Employees were friendly, many asked if I needed help or asked me "anything in particular you need help finding?" Clean and organized environment

Ryan Grover

The staff here today was great. Took the time to really listen to what I wanted and needed.

Camry Burke

Cool store first time going. Worth the drive even though it wasnt a long drive. Need to get a best buy in pocarello now.

Bryan Harden

The clerk was knowledgeable and did everything to the best of his ability to assist me. I am pleased with the product he recommended and would suggest to anyone that uses prepaid phone to try these people.

Adam Phillips

Got amazing deals on black friday. The staff was awesome. Regardless of how crazy and hectic it was the staff went out of the way to help me. Was standing in line and forgot to grab a Spiderman ps4 and one of the guys ran and grabbed me one so I wouldn't lose my place

King Manik 4real

Had my car stereo installed by the geek squad there. It took 2 hours, and the installer blew one of my speakers. Then, that set off the stereos panic mode and now none of my speakers work. I don't even know if that's why the speakers don't work. I came back to get it fixed but they're making me wait 5 days. FBB!

David Hess

It's ok but prices are a little high

Nathan Humpherys

I love Best Buy. The staff is knowledgeable and helpful. It's always one of my first stops for electronics.

Harrison Hays

Went in to have the radio on my car fixed. I totally botched the thing by trying to do it myself and made a complete mess of the wiring, honestly I didn't think they were going to be able to fix it. Not only did their car sterio giy fix it but at a hundred dollars cheaper than I was expecting and at an incredible speed to boot. He even hooked in and fixed my subwoofer wiring for free. He's an awesome guy I highly recommend

Spencer Plate

Best Buy is very knowledgeable, and they carry the top brands. This location has great service. They will tell you if they can't help you, and they will help even if it means sending you elsewhere. They used to be too expensive, but have really evened out over the last few years. Look for their great sales on older tech.

Sara Ball

They were all very helpful and kind. I was greeted at the door and he directed me where I needed to go. I met another associate in the area I needed and they helped me find what I was looking for. Great customer service.

Gage Reeder

I order stuff from this place all the time. I've bought plenty of computer supplies, like my power supply for my computer, as well as basic electronics, like my demo smart plug and many pairs of headphones. The staff are really good at showing you around the store without hounding you too much about buying their products to make a sale. Their returns are a breeze and they take them back without giving you a hassle for returning items. Worth a stop if you cant find what you're looking for online or are just browsing.

Pavel Rodriguez

Aok but didn't have what I needed a phone selfie extender

Robert Gulden

Outstanding customer service. They went the "extra mile" in assisting me with a warranty issue.

Javier Sanchez

Good place, workers are polite, pleasant and helpful

Doug Hall

Good luck getting a human being in the phone. Looks like amazon wins another customer.

HAPPY FEET 101 The Dreamer

I love best buy it is a place that strives in excellence not only in staff but mostly in selection of exquisite products and electronics

Greg Norrell

Would not accept return of unnecessary, over-priced computer cable. Will NOT be back.

Daniel Ezell

The people that work here are very helpful. If you're like me and like to just wonder around the store, expect to be asked if you're finding everything alright multiple times. Excellent returns and price matching as well. Don't let this place go the way of the Toys R Us, price match and get it now!

Cory Worthen

This Best buy is pretty well maintained, and seems to have a surprisingly wide variety of products to choose from. I was pleasantly surprised to find how they had grown their PC Parts section. While it's Fry's or MicroCenter, they did have enough parts in there to mostly overhaul a computer. They seemed to have lacked motherboards and cases, but had everything else.

Ryan Smith

What can I say? This is one of my favorite places to shop. Online ordering with in-store pickup is super quick and convenient, and even though this isn't one of the biggest Best Buy stores, I almost always find what I'm looking for.

Elaine Litwiller

The selection is great and the staff are k knowledgeable and eager to help.

Chelsey Eddins

Not my favorite store, but the staff was very helpful and friendly when we went this week. Thanks!

ava brogan

DO NOT LEAVE YOUR PHONE WITH THEM! They do not have a clue how to service apple phones and I would have normally never used them but apple sent me there. They were suppose to have my phone for two hrs. They say that a part from apple was defective and they have the piece to fix just not the time. Now I have to wait overnight. I was suppose to be going out of town but I guess that will wait! Thanks Best Buy for being COMPLETELY USELESS!

Andy Vail

Awesome place for browsing. Prices are a little too high but they have quality stuff.

james kane

Staff could be more knowledgeable

Ashleigh Denise Argyle

The smallest Best Buy but it has the best electronics around. They often have great deals and the latest gadgets. Poor management has led to disorganization and lowered overall satisfaction, though. It is not recommended as a place of employment due to multiple HR nightmares, again, on behalf of poor management and despotism.

The Niebla's

They were very nice and very helpful

Jared deJong

I have visited this store very frequently lately. I was in the market to get a new bluetooth speaker for work. One of the staff recommended that I get a specific one. The product worked for a couple of days and ended up failing on me. I took it back with no problems. They recommended a couple of other speakers that weren't right for me or were defective. I slowly lost respect for the staff, especially a guy with a long beard and a bald head that I will not name who treated me like garbage today when I came in. They have basically given me a "go away, we're sick of you" attitude. VERY DISAPPOINTED!!!

Lech Czepkowski

Limited on computer hardware, but overall great for everything else.

Marie Valadez

Very organized and attentive staff. Smaller store that doesn't have as many items available.

Janice E Turner

The personnel at Best Buy were very helpful and also very courteous. Would highly recommend shopping there.

Ashlee Taylor

Instore when purchasing my new Samsung washer and dryer great service fast and the employees were honest and joyful for my purchase. But above all the delivery guys were hard working fast and had no complaints. Great job fellas. Thank you.

clint hartshorn

One star because the local phone only directs you to the website impossible to talk to a human. 4th try finally found ability to speak to geek squad only. Only call number if you want to listen to an automated system telling you to go to the website.

Gladys Fernandez

Truly the worst experience we have ever had. One star because it requires one. Extremely disappointed and we tried to give them the benefit of the doubt in comparison to our last unsatisfying experience but lesson learned. We will no longer spend another dime here.

shannon landers

Work trip. Store and staff were awesome though

Jonathan Mayor

Dallin was awesome! I went in there thinking I was gonna spend over $200 and he showed me exactly what I needed and gave me a great deal, for a student in a budget this was awesome! I will definitely be coming back, the customer service and friendly atmosphere here are definitely a strong point, I highly recommend!

Sally Crank

Great selection. Helpful staff. I just wish they didnt follow you around like hawks. It comes off as rude. Let people shop. Seriously.

Tim Smith

The service was excellent and I think I got what I needed

Jackie Comuzie

This is a fairly new store. The employees are helpful but i gave it a four because they could be trained on the products they sell better. I went in to get a 3.0 usb on one end and type c on other to usb tether internet from phone to laptop. The employee went out of his way try to figure out what i was talking about. He also helped me until we found what they carried but he had no clue what I was talking about.

Thomas Daw

The employees can be like pests. Would be nice if they just backed off when you're browsing. If I need help I will get help.

Steven Stewart

Super helpful staff. I typically don't review huge mega chain establishments because everyone knows what to expect, but these Idaho Falls guys have always been great and really went to bat for us when my daughter got a lemon of a Chromebook and had to return/exchange it.

Suzette Richards

Great customer service! I feel like things are a bit over prices, but it is a tech store

Andy S

Bought the new I pad pro. Wow what a great tool. Had it in stock

R Backus

Some staff didn't seem knowledgeable in the areas assigned to them, items listed on site "In Stock" but unable to purchase in store, competitive pricing, fast checkout times.

Doug White

Went here to get some accessories for my new smartphone. Was asked by at least 3 people if I needed help. When I did ask for help the person I got was fantastic. When I asked if the cordless charger would work on my phone he took me to the employee desk area to test out if it would work and we found out that yes it did. Great place to shop.

James Bradley

My wife and I have recently made two purchases from Best Buy. A washer and dryer set and a freezer. Both times the Geek squad called us to notify us that the delivery would be delayed for "mechanical reasons". The delivery truck is broken down. I would suggest that the stores get more trucks or make sure they run! We had a beef coming and had to make other arrangements to store it until the freezer gets here a week after it was supposed to. What a joke.

Justin Dimas

Had an issue with a phone case, did not have the belt clip with it and I could not find my receipt, the manager still fixed the problem immediately

Jessica Middleton

The guy at the front entrancewearing dark sunglasses, and basically demanding why you're in his store and what you're looking for, was a little bit weird...

Valerie Hughes

Great customer service. Patient & knowledgable. Conveniently located in mall setting.

Michael Hoffman

Decent staff. Most are helpful

Vevogames

Has everything to entertain you

Anthony Maestas

Good selection. People are friendly and not pushy. When and if you need help. They are ready to help you.

Juanyz Alva

Everytime I come here I spent like an hour looking at everything... Employees are so helpful always asking if you have any questions... they always have an answer for every question I have.

Sabrina Lawrence

Nice variety of stuff. Decent price

koren kennedy

They're always there to help

Forrest Ihler

Had a pleasant experience. Bought a deep freezer and it went quick and easy. The associate made sure I was getting a great deal too. Nothing to complain about.

Carlos Cazares

Really helpful people had good experience

Brent Knezovich

Not bad just a little high on some stuff for TVs and gaming

Sasha Martin

Every since the remodel and bringing in more appliances, their game section has suffered dramatically. Walmart or Target is a better choice.

Freaky Frank

Pretty strait forward nice and helpful employees everytime I've been there.

Tyler Bryson

Employees were very helpful and knowledgable

Wyoming Rayne

This is a nice store. I just hate that when I go there I get a flock of employees bugging me. Then when I actually need help there is no one to be found. I find myself shopping elsewhere because of this.

uncle_tai x

Everyone was very nice and helpful. I had a phone problem, and they were able to get it fixed right up.

Izzy R

I stand waiting for someone to come and help but just gave up. As I look around the store someone ask what I needed and he step out of his department to help me high5 to him I owe the name must be on the receipt of my purchase. Overall ok store.

Janeene Staab

The staff was very helpful. I will be returning to this store. Nice and friendly

Cori Roberts

I found best buy to be very adequately staffed with friendly and helpful associates.

John Hudson

Friendly people, willing to help, somewhat knowledge.

Isaac Larsen

Very nice and kind employees.

Erin Cluff

Great customer service. Very helpful.

Joe Tilghman

Not a bad Best Buy. Decently knowledgeable employees.

Robert Norman

Very easy to get online and shop,then the pick up service was easy and great people.