This guy Alan Cote appeared to be very uncourteous. Very bad experience in order to just find out about the procedure and payment informaiton. He does not want to meet in person and was very rude. I called for my brother who is new to country and had an appoinment for road test. I did not tell him that I am calling for my brother because at that point I was not talking about who is the driver but what is the package. That is as simple as it is... After multiple tries, when I finally spoke to him and asked if we can meet, he was like, No make an appointment and pay and I will come. I was like Ok. that is fine, let's do it. But he was like, he is busy and is booked for few days. So, I said ok we will work on your schedule days but due to work, my brother can be available after 3:00 PM any day Alan is available; however when I said I also want to make sure the car is available for the scheduled road test day and time for our peace of mind, he rudely said: "No, MY CARS are NOT available!" ... That was just shocking. Here I am asking for his services and there he was making his customer all uncomfortable and worrying about if he is feeling comfortable or not. He then outrightly started accusing me of not being honest and not telling him upfront if it was for my brother. He just made an excuse out of it. Clearly, he wanted things on his terms and never wanted to work with a customer. I asked him multiple times to make an appointment and he was under the delusion that I was asking for discounts. I never asked for a discount; only confirmed about the pricing. And asked multiple times only to make sure there are no hidden surprises. That, as a customer, is my right. He appears to have issues with people of color as his tone ahd started changing after I told him from where he can pick my brother up.
Lost a customer and lost all respect.
I have seen many unfriendly people in corporate world I work in, but running a small business and losing a customer like this requires special talent.