I got a very negative impression about this school.
My wife agreed that she would take a lesson and booked a driving test. She paid immediately online.
The lesson was scheduled for 9am, on Monday, October 28th. There was no one at the appointed time. The office was closed, although a sign hung on it - open, come in. At 9:10 am the instructor appeared. At 9:33 am the lesson was over. Thus, the duration of the lesson was not 45, but 20 minutes. For most of the lesson, the instructor talked about himself and asked questions not related to driving.
At the end of the lesson, the driver said that my wife was not ready for the driving test.
In addition, the instructor said that she should be looking for Russian driving school, because in this school she has no chance to pass the driving test.
The same day, I called and talked with Bob, who offered me two options to choose – cancel the test and return the money or reschedule the test for another day. We agreed to cancel the test and return the money.
Three days later, I called the office because the money was not received. Another person was talking to me. He introduced himself as the owner of the business. He said that the money will not be returned to me and that I have the opportunity to schedule an exam at another time.
Regarding my original agreement with Bob, the owner of the business told me that Bob couldn’t tell me that and I have no other options.
I believe a business is primarily built on trust. If the owner of the business changes his decisions at his discretion and cares more about money, and not about the promise made to the client, then I do not think that such business will inspire respect among customers.