I wish to acknowledge the professional service provided by Mr. Nelson and the entire staff at Linnel Driving School. Mr. Nelson worked diligently to assure that the service and items I needed for my son's to complete his driving education class and on the road driving was done correctly and the utmost professionalism. His demeanor was caring and impressive and made sure all my questions were addressed. I personally experience Linnel's excellent customer service from him. He provided resolution to all areas of my concern with perfection. He listened to my concerns and in a matter of time resolved each issue.
We've all had terrible customer service experiences. Personally, when I receive poor customer service, I give the company one more opportunity to make it up to me before I sever all ties with them and look for an alternative. But others aren't so patient. In most cases, you only get one chance to make a great impression on a customer through your service, Mr. Nelson and his staff did. It's incredibly important to listen to what your customer is telling you. Never assume you know what's best. Listen objectively and ask questions to get to the crux of the customer's concerns, so that you can help them quickly and efficiently. He identified with my concerns as a customer and explain that he would do everything to resolve any future issue if they occurred. He made me as a customer feel important and was sincere with the transaction. By his being thoughtful and interested in me and my son as a customer will help keep me as a loyal prospective customer and share it with all my friends.
Respectively,
Al Reeves,Federal Retirement Specialist