The one thing I can say is the ASI director is a very pleasant gentleman who was quick to fix a very bad situation. First off; I received my first speeding ticket and I needed to sign up for traffic school. I called with no idea of how ASI or traffic school worked and asked if they had any Saturday classes; they did. I work all day Friday's so the Saturday 8 am class was perfect. After I arrived there and the gentleman in the class called the names out, I realized my name wasn't called. When I asked him about this he was very kind and told me to come pick up my certificate of completion first thing Monday. I was confused, but I assumed it was a simple error. When I went up there Monday and explained what happened, the two kind ladies at the front went to their "supervisor" or whatever in a desk behind the glass in the front. I could see everything that was being said and her facial expressions. She walks out there and says "Um, you were signed up for Friday at 9am and you missed that class." I was shocked at this time. I explained to her that's impossible, because I had no idea they had a Friday class and that I was told Saturday at 8 am, how would I know to show up at that time Saturday if that is not what I was told? She rudely scoffed and rolled her eyes and told me it was my mistake and that there was a missed class fee. I refused because this was NOT my error. She eventually walked back there slamming stuff around and basically shoved my certificate to me. Now the two ladies at the front were quiet at this time, and were very kind when I left. However, that other wicked witch was the complete opposite. It was clearly their mistake, and she stood there trying to make me feel like an idiot and trying to force me to pay a missed class fee that I really did not miss. Her lack of common knowledge and grammar was quite frightening, and next time I'll just pay the ticket to avoid that lady.