Was 13 minutes late for my appointment with Dr.. Lawerance in her office .I called in at 9;55 to tell them I was just leaving Wheeling and I was on my way, I was told to hold on. Three minutes later I was told there NEW policy was if you ten minutes late you would have to reschedule. There previous policy was 15 minutes So I arrive at 10;13. and the women at the desk told me to wait, then proceded to ask me if i was a little annoyed, and I stated yes a little bit, She then proceded to ask me do I let people come in to my restaurant 10 minutes late, my jay dropped!! My reply to her was that My business had nothing to do with health care,that at doctors office, Rude in her poor judgement. I said 'I am not leaving . at that her next comment was well get comfy for awhile in a tone that was defiant to the point that she meant i would be waiting a long time intentionally on her behalf.and just because she think she can deny a patient health car for being 3 minutes late, I urge anyone going to this office to find another office to supply your health issues. They claim they have too many patients, and not enough time to take the proper care of them. But if your only 10 minutes late they let you stay to see the doctor, but not before having to sit in there dirty waiting room 30-45 minutes. Do not go to this hospital group, they are greedy for the insurance money from hard working locals, STAY AWAY AT ALL COSTS!!!!!!