UVA Children’s Hospital has very deceitful business practices and will not put your child first. After considering multiple speech therapists in the area, we decided to work with Dr. Anita at UVA last fall. Before deciding to schedule sessions, the UVA schedule assured us that she checked with our insurance company based on Dr. Anita’s diagnosis and confirmed we had nearly 90 covered visits left. We moved forward and my daughter met with Dr. Anita B. twice a week from October to December. We were then to take a break and pick sessions back up in January. However, in December...I received a statement from Cigna showing services would not be covered. Then, the passing the buck at UVA began with UVA telling us services were covered and that they would write an appeal to Cigna because this “happens all the time,” according to Developmental pediatrician Beth Davis. That communication was in January 2018 and we were promised a follow up. Needless to say, we never received a follow up and were told that the staff members we spoke to who were working with Davis on the claim were no longer at UVA. I had to file several complaints online over the past few months to even hear back from anyone and I continued receiving bills from UVA the entire time. We were told that managers or team leaders would follow up time and time again, but NOT ONCE. Mind you, our daughter could no longer attend the sessions because of this issue even though we received calls to schedule more visits.
Long story short, we receive a call today telling us that the manager said that “UVA has exhausted all resources and we may want to call a plan administration.That they told us services were covered in good faith and the employee who told us that is no longer at UVA.” After many generic responses, I asked for the manager to call and was told she was on vacation, how convenient? Then, suddenly she would be available on Monday.
UVA told us that we should not be upset with them but Cigna and sees no fault in its misinformation/scam/lack of care for the three year old who was receiving services.
This was our first experience with UVA and I would not recommend a soul go there.
You are just a paycheck to them.