There are no words to describe how horrible of an experience it was for my toddler and even for myself. The hygienist was cold, short, unprofessional, definitely not good with kids (or even parents), cruel. She was annoyed that my toddler was nervous and apprehensive. She kept saying to me “you can either reschedule for another time or you can hold him down.” I was trying to help him relax and tell the hygienist he just needed to warm up a little to what was going on, but she continued to say “it’s up to you, either come back another time or hold him down. What do you want to do?” My toddler was gripping onto me, so I continued to say “let me just have a minute to try to comfort him.” The dentist came over for AT MOST 1 MINUTE. He too was cold, insensitive and not good with kids. I had to stop him from “examining” my toddlers teeth, bc he was crying and screaming. The dentist showed no concern or compassion. I held and tried to sooth my toddler. The hygienist continued to say that I needed to tell her what I wanted to do, come back or hold my son down. My toddler was still quite upset and holding me tightly. He was crying, screaming and sweating. I did hold him (not hold him down) so she could do a quick cleaning and fluoride treatment. It was terrible! She was very annoyed and now barking at my toddler, who was completely beside himself and in a lot of distress. I held him, rubbed his back and did all I could to try to calm him down. After leaving I took my toddler to get a drink and take a walk to further try to calm him down. After bringing him to school and getting to work, I called the office to express my dissatisfaction and to state I wouldn’t be bringing him back there. I ended up getting a call from the office manager, who could not have been more rude. She had the audacity to condescendingly laugh and ask if I were a first time mother, bc according to her, this was “normal and to be expected” and “he’ll be better next time.” I made it VERY clear that (1) we would NEVER EVER be coming back, (2) he has been to a dentist on a handful of occasions and never was treated the way he was there (3) he’s never gotten so upset or even upset at all at the other dentists office (4) even when he has to get shots at the pediatrician he’s never screamed and cried the way he did there (4) that my toddler and I were quite traumatized by the experience and I’d never put him through that again. This place is disgusting! They should be ashamed of themselves for even claiming to be a pediatric dental office. Please don’t make the mistake I did by bringing your child there. F - experience