honestly, i patronized this business for a few years since moving to Burlington and always found it *ok* - kind pricey, not very personable, didnt take a lot of care with me as a client/patient, and they are very obviously only concerned with squeezing every penny out of you, but not your wellbeing* the last visit was horrible. i was finally after a lapse able to afford contact exam + lens and glasses & i am lower income and that can be hard. i called ahead to let them know i was having blurred vision and eye damage is a serious sife effect of a medicine i take and wanted them to research the med ahead of time, as i was concerned. as usual- not very welcoming coming into the office- girl w undercut who started my exam very nice to my daughter and i- Dr was also mostly nice, but they didnt bother to look up the medicine, didnt know what it was. i was very disappointed in that. took photos of my eyes, but said they would only use them if i paid an additional 40 dollars- kind of felt just not cool- otherwise i needed dialation- when i went out to reception the girl working kept miskeying things into the computer, giving wrong info, when i tried to clarify was snapping at me, other lady let her do it. i had to schedule dilation separately and they needed to order a contact sample. the day of my dilation i was late- i was prepared to not he seen, was very apologetic, but the receptionist was outright caustic and mean to me- and still misinformed- i was super upset and left- i was afraid to even go back and get my prescription- i emailed, they mailed the prescription and said they would deal with the employee "internally." the whole experience was awful, but the cherry was that i have been wearing the same contact brand for ten years successfully- with the same prescription - the Dr told me my kind was no longer available and had me switch, except on 1800 contacts i could have ordered 2 years worth- i tried, but my prescription was denied, because it was the wrong brand (the brand i have been wearing for 10 years.) because my experience was so bad there- i am not calling- so i ordered the new (not as comfortable brand) at a higher price point. overall i cannot recommend this business to anyone. i really have never had such a bad experience. thanks for reading!