Reviews of North Franklin Internal Medicine & Pediatrics (Doctor)

Darrell ratliff

After 3 trips to Vanderbilt Walk In Clinic and later getting billed $220 EACH TIME and NO results, my pharmacy suggested this clinic. I went there and they gave me the correct antibiotic for the sinus infection that Vanderbilt apparently had a real problem between 3 PA's to discover, and I was better in 3 days. And the bill was $75!!! More people need to know about them. Awesome.

Katie Snyder

I have been a patient of Dr. Bastian's for my whole life - he's an amazing doctor who genuinely cares about his patients and their families. He's super knowledgeable and helpful with everything, and I have never had a negative experience there. His staff is wonderful, including the nurse practitioners when you can't get in to see Dr. Bastian himself. If you are looking for a family doctor AND a doctor's office in the Franklin area, this is definitely the right place for you.

Jay Smith

I have received excellent care as a patient at the Franklin location. I would highly recommend the entire staff there for your primary care needs.

Cory Ryden

Great Doctor

Becky Jones

LOVE, LOVE, LOVE Dr. Bastian! Followed him from previous practice. Will only see him as our family doctor! Learning to like the new office now that personnel seems more consistently the same people. Sarah is always very helpful and quick to respond when I need something.

Blake Davis

Great Doctors and staff! Highly recommended! Always have pleasant visits.

Josh Frohock

Nurse practitioner Kristin Allen was great. I had recently moved back to Franklin for work, and she was more than helpful answering my questions and getting me squared away. I grew up here having Dr. Bastian as my physician, and it is apparent Kristen is another solid asset to this clinic.

Tom Russell

Was very impressed with friendliness and excellent service provided by all the staff. Facility was very nice and laeger than I expected.

Becky Phillips

Every time I have to go to the walk in clinic they are wonderful! Super short waiting time- quick in and out! I'm so thankful they put a branch closer to our home. Makes emergencies so much easier than having to cart my kiddos across town. Staff is professional and quick. We love this place!! And it's never crowded unlike the cool springs location. Highly recommend North IMP!

Rocky

I've had to visit this place several times for myself and family members and after reading some of the negative reviews wanted to chime in. In my experience the staff has been very friendly and helpful. The waiting room has some blinds up to help with the sun so hopefully that's not an issue anymore, it has felt fine when I have been there but they do have large windows so I could see how it could get hot in there. I'll update my review in the future if I notice anything changes as I will inevitably return.

meta netterville

Have always had great service and care from this facility. I have been with Dr. Bastian nearly 25 yrs. He really cares about his patients.

Samuel Hunter

Efficient, helpful, convenient, caring. Dr Bastian is amazing.

Brian Williams

I have really enjoyed my time with Dr. Bastian. He listens and provides solid answers to my questions. I feel like we'd be friends outside of the office.

S Rolin

This place is wonderful! Brand new furnishings and the staff is superb! I could not recommend it more!!! SO GRATEFUL we have a location that's convenient and the service as good as you good! Wel done!

David Hutton

Dr. Swarr and his staff are outstanding! I recommend anyone who is looking for superior care, up to date technology, and amazing patient ease to give them a try.

Margaret Lee

The professional care I receive from everyone at this office is great. All staff members listen to you and will help you with questions and concerns. Today I had a question about my blood work and the NP and a nurse took the time to explain to me what the results really meant. I felt so much beetter when I lleft there today. Thanks

Suzie Barbour

I had the worst experience at this walk in clinic that I have ever had at any clinic. I usually go to the Cool Springs location and love it. We see Dr. Thorley there and she is just incredible. We also utilize their walk in clinic and it has always been a great experience. Today, I decided to try the Franklin clinic location as it's closer to our home. I called ahead of time to see how the wait time was and was told it was about 15 minutes at the most. I explained to the woman on the phone that I was sick myself and had two toddlers who were also really sick. I wanted each of us to be seen to make sure we didn't have the flu or strep, but since my little girls were pretty sick and cranky, I didn't want to wait too long some place if possible. Based on what she told me, it would be quick. I arrived thirty minutes later and their were only two women in the waiting room. Within a few minutes both of those women went back. I was optimistic that it would indeed be quick. Then, a full hour passed. The waiting room was EXTREMELY HOT. They need to invest in shades for their front windows and also better furniture. This location is run down compared to the other. My girls were dressed for the 40 degree weather outside and it was at least 80 in that front room, with additional sunlight and heat coming in. Given that all three of us had fevers it was extremely uncomfortable and several other guests were complaining too. They ended up opening the doorway from the waiting room to the back office to make it cooler. While I appreciated that, it didn't help with the temperature in the room much, and it meant that my 1.5 year old was no longer in a confined space. So, after being there so long and being bored, she kept trying to run down the hallway. My girls are usually so well behaved, but after being there for over an hour, sweating and miserable with fevers and very few toys or anything to do, they were melting down. I was so embarrassed and exhausted given that I was sick myself. I asked several times if they could move us to a back room to wait so my babies weren't disturbing other patients but they wouldn't. Many of their staff members were congregating around a back counter, talking, laughing and drinking coffee. There was no sense of urgency and no offer to help, but there were certainly stares every time one of my girls would start to cry AGAIN. I ended up leaving after paying without my girls or I being seen. It had been well over an hour since I arrived and after asking several times how much longer it would be, I wasn't getting any clear answers. By the time I left, it was close to lunch time and my kids needed their naps. So... I now have to wait until later to find another walk in clinic. Hopefully the one I go to next will not be so inefficient. This was an utterly ridiculous experience. I was so disappointed. I would highly recommend the Cool Springs location and practice, but would suggest that you not go to this location. Their customer service was awful and the facilities were run down. Especially if you have little ones, I would avoid this location at all costs. They were not family friendly, understanding or helpful AT ALL. I literally left in tears because I was so frustrated and disappointed with this experience.

Alexis Brannon

Love this place! Everybody was super friendly and met all my expectations. I started my morning off at another doctors office and after a horrible experience I left and decided to give this place a try and I couldn’t be more satisfied. I’ll be coming here from now on.