Reviews of Carnes J E MD (Doctor)

Kate Combs

I am so very disappointed in the level of care my mom has received here. We have been shuffled around by different doctors since May trying to find an answer to her issues. That is a whole other tangent in itself- but here goes about Dr. Carnes, his office and his staff. The office waiting room is probably the most depressing waiting room I've encountered. Might have been decent in 1988...stains all over the carpet, country music blaring, flouresecent lighting... just plain depressing. My mother's appointment was scheduled at 1:30. We were not called back until 3:15. We then had to wait another 30 minutes before doctor saw us. This was unacceptable and we almost just left after waiting over 2 hours. The nurse was curt at best. No pleasantries exchanged... rapidly went through my mother's family history and left. Didn't even make eye contact with us. No hello...no nothing. No bedside manner. The doctor finally saw us and I felt he did a through examination. He said he wasn't sure what was going on with my mom but mentioned ALS as a possibility. My mouth dropped and I asked him again if he thought it was that...he said no...but a possibility. He said other disease also mimic ALS. He assured us he would get with her doctors and read over the test results, not sure why those weren't already there, and for us to call back the following Wednesday after he'd had time to analyze reports and speak with her internist and neurosurgeon. Our lives were in limbo waiting for Wednesday. Waiting for answers. My mom called three times before speaking with someone and they said she had no idea what she was talking about and would ask Dr. Carnes and get back with her. We heard nothing. Then on Thuraday I forced my mom to call again and the receptionist acted like my mother was an idiot and said," Dr. Rambo (the neurosurgeon) is out this week so that is WHY we haven't been able to tell you anything. I mean really? Could this not have been communicated earlier? We are going to MUSC. His staff is rude. The practice is antiquated. No one cares about the human sitting in front of them. I also asked Dr. Carnes if he thought acupuncture could help my mother in conjunction with whatever he prescribes...he said, " acupuncture is merely a placebo." We are so scared and no one seems to care....we had high hopes for Dr. Carnes...

Maggie Shumpert

This office is a JOKE! I have been calling all day to simply ask if they still have medical records that my husband needs for an upcoming appointment at Duke. First, when I called after 8:30 AM I was told that the office opens at 8 but they do not start taking calls until 9:30!! ARE YOU KIDDING ME??? Anyway...I start calling around 10AM and still get the answering service. I asked why the phones had not been switched over yet and was informed that the office is short staffed so the answering service has been taking calls. The rude lady that answered said I had to just keep trying. I did...it was either busy or the answering service picked up. When I finally got someone at 12:15 PM, it was the answering service and she very arrogantly and rudely stated that they were closed from 12-2 for lunch! (So you don't even start taking patient calls until 1 1/2 after you open and you take a 2 hour lunch??) I told her I would like to leave a message to ask about the medical records. Again, with much attitude, I was told that the only messages the answering service could take were appointment cancellations. If you are a patient here...RUN!!! This is horrible customer service! If you were a patient with a concern you wouldn't even be able to talk to anyone in the office. Also, according to the answering service, they have been taking their calls for over 2 months!!! INSANE!

Joe Watterson

Outstanding