Reviews of American Family Care (Doctor)

1467 Woodruff Rd Suite C, Greenville, SC 29607, United States Located in: Hobby Lobby

Average Rating:

DESCRIPTION

Here we offer you all the opinions of people who have information of the services of American Family Care (Doctor) in the state of South Carolina.

Currently this business has a rating of 4.3 over 5 and this score was based on 235 reviews.

You must have seen that it has an average rating is quite good, and it's founded on a very large number of reviews, so we may say that the assessment is very reliable. If people have bothered to evaluate when they are satisfied, it works.

As you know, we do not usually stop to write scores when these are good and we usually do it only if we have had a problem or issue...

This Doctor is classified in the category of Urgent care center.

Where is American Family Care?

REVIEWS OF American Family Care IN South Carolina

Bonnie Herold

The staff was quite friendly, and a nurse saw me right away. It took awhile for the doctor to see me, but that was to be expected. She spent a good deal of time with me, explaining the problem. What I especially appreciated was the fact that she showed me the website to show Walgreens if the charge I was quoted for the non-generic medicine I needed was higher than the website indicated. No doctor has ever done that for me before.

Latirrani Harris

Had to come here for a drug screening for my job. Horrible service, with only one patient ahead of me I waited 40+min to just do a drug screening. Asked the receptionist how much longer she said “they’re coming to get you now.” Still waited additional 10+min to even get in the back. The Betty lady told me not to flush after my drug screening but never went in the restroom. She told me to flush as I was leaving. I do not recommend this place to anyone who wants “urgent care.”

Fredrica Dawson

Dr kaysi worked with me good!

Jason Thatcher

Quick, efficient, first of the day visit. The nurse practitioner and the nurses aide far exceeded the quality of service at my normal doctor's office.

Pravin

Sabrina Hinshaw and staff were really Fast, professional, friendly. They went beyond miles to discuss our issues with my doctor and helped me to get work in appointments on priority . You are really doing good work ! God bless you :)

Brittany Blough

I waited a hour for a drug screen. People that walked in after me were seen before me. I wasn't allowed to leave the facility or go to a bathroom until I was seen. This being said I drank 2 bottles of water before coming in and had to wait over an hour ti be seen.

Sarah Vukajlovic

Was there for close to two hours. I received great care and was sent for some tests. Never got a call about my results (when I was told specifically that I would) and the prescription I needed was called into the wrong pharmacy so I missed at least one dose due to that. Seems like a good place to go if you just need the one visit but if you need anything else though, be prepared to do all the follow up yourself.

Kary Castillo

This is a very friendly, compassionate team of people that truly care for their patients. Felt like we were more than a number. The physician was extremely knowledgeable and took the time to show me GoodRx App, in which scripts can be found at discounted price. A nurse took a minute to hug and wipe the tears my daughter's face since she was crying from feeling so badly. This was truly an A+ experience- from the time we walked into the door, met with the front desk, walked to the exam room by the nurses, met with the physician and back out the door. Very professional & understanding. I would give more stars if I could!!

Mike and Tracy Roberts

I was in and out fairly quickly. The staff were very kind.

Dan Constantino

I have been going to Doctors Express for over a year. Everytime I visit the staff is very professional and I always get seen very quickly. With my busy schedule that is a plus. The several times I have been seen was with Dr. Morris. He has really helped me and is a very professional doctor. I would highly recommend using Doctors Express. Dan

Shulanda Mcbroom

I especially Loved the service I received from your person at the front. He entered in my information and carried on Great conversation while I waited to be called back.

Jody Miranda

Dr. Kaysi was amazing, he tended to a bad cut I had very professionally and made the experience less painful. I highly recommend this Doctor!

jason kitchens

Very friendly and quick place. Everyone was nice and helpful. The wait was told to be over an hour and I was out in just less than an hour.

Michelle Moltzen Burke

99% of the time they do deserve 5 stars. However, there is one doctor that works there who has no bedside manner at all.

Abigail Fant

This was the best vaccination experience I've ever had! The staff were so incredibly helpful and friendly! The medical assistant did the best job I've ever had done on me with shots... barely even felt them! The NP took her time with me and helped me get all the information needed. 5/5 recommendation.

Leonor Fernandes

Anna Cardona was so helpful to provide all asistances required to complete the medical pre-employment test requirements. I am more than super thankful with her as she shows the best support during the process

Casey G

This place is amazing. I had to go to Doctors Express for a strange infection that I'd had on my leg. The doctors at Doctors Express continued to help me receive the treatment I needed for 2-3 weeks. They eventually recognized that it was something odd because it wasn't completely healed, so they performed a minor surgery on my leg and I felt absolutely nothing as they were performing the operation, while I was completely conscious. The operation was successful and they found the cause of my infection and removed it. I was so completely relieved with the painless procedure and was so thankful for the brilliant work of Dr. Kays Kaysi. He was very humorous, but also kept a professional attitude. He made me feel very comfortable although I was super nervous and showed me that I had nothing to worry about. I would absolutely recommend this urgent care center to anyone who needs the care of a doctor without the long wait. I have been coming to Doctors Express ever since it's opened and I'm definitely not going anywhere else. Thank you Doctors Express!

Kristin Ferree

My husband and I have had a number of positive experiences with Dr Kaysi for a variety of different ailments. At times when you feel your worst he uses humor to keep the situation light (laughter is the best medicine!), but also makes you feel heard, spending time with you and continuing to problem solve until we get to the cause of illness. So very thankful for our experiences here.

Million green

I went in for a quick visit to have my knees looked at. I left feeling like I was 18yrs old again. It was a great experience from entering to exiting.Great Environment, The beautiful ladies there Tasha,Natarsha, &Gaye are very friendly and professional Dr. Kaysi is hilarious (Go Big Blue Nation) however, he shows a great deal of concern to fix the issue on hand .I would definitely recommend to others.

Latia Curtis

Came in for a sore throat on Sunday; felt a million times better by lunch on Monday. My nurse Brittni and Dr. Morris were amazing. They were excellent listeners and helped me feel at ease. Had to go in later in the week for a mysterious rash that my daughter had. Brittni is awesome with kids and so is Dr. Morris. Convenient location, hours, and clean clean office!

Jennifer Ginn

Since the change from Doctors Express the receptionists have been extremely rude. Every time I came in it was a fight over copay and they were not willing to look at paper work that proved what my copay was. I even called the office manager and did not get a response. It is very sad because we love the doctors and nurses but we are trying to find alternate source of after hours care.

Kristen Studdard

This is the best urgent care ever! The nurse practitioner, Sabrina Hinshaw, was hilarious and quickly and thouroughly diagnosed my problem. Great service and friendly staff! Thanks AFC Urgent Care on Woodruff!

Joshua Plata

If I could give them less than one star, I would. The nurse practitioner, Shannon Sozzi was COMPLETELY unprofessional. My wife had an asthma attack earlier in the morning, but we declined to go to the ER because we can't afford that right now, the way our finances are. That's why we were at an urgent care. Ms Sozzi, rather than discuss what medical treatment she could provide, lectured my still hard-of-breathing wife on how she should have gone to the ER instead. We mentioned we can't afford it (not like that's her business), and she continued to lay into my wife, telling her she could apply for assistance at the ER, that she could pay what she could, etc. For one, my wife has been to the ER before, applied for assistance before, and did not qualify. For two, THIS IS NOT THE PA'S JOB. We went there for medical care, not a lecture on what she thinks we should have done hours earlier. That time has passed, let's focus on right now. When I griped that this isn't a conversation that needs to happen now, just treat my wife please, she got even more agitated, called a nurse in, barked some orders at her, and stormed off. We never saw her again. The orders included a pile of prescriptions, none of which were explained, Prednisone shots (another issue here in a minute), an albuterol treatment, and a referral to an allergist and her primary care doctor. The albuterol treatment DID help. That's the only worthwhile point of this visit. The Prednisone shot? That means she can't see the allergist for a minimum of 7 days (actual appointment of the 25th), which the allergist's office said the PA should have known - why order a treatment that conflicts with a referral??? The allergist's office could have seen my wife TODAY, if not for Ms Sozzi's malpractice. To cap it off, the nurse (whose name I didn't get) said that she contacted my wife's primary care provider, and they said they had appointments available for today. She ALSO said that they said they'd tried to call my wife three times and got no answer. I had to calm down my wife at that point, because she was so frustrated with the whole visit, and her doctor's office had NOT tried to call her. This was verified by the same girl at the doctor's office that the nurse spoke to. Why is your nurse lying?? My wife was shaking with frustration and crying by the time we left. This was an awful visit all around, and unnecessarily so. The PA showed a level of unprofessionalism that I have NEVER encountered in a medical facility, and while she was mostly more helpful than the PA, I am baffled by her lying at the end. We will never be returning to this facility, and will recommend the same to anyone who will listen. My wife deserves an apology from both of these women, which I doubt she'll ever receive. Honestly, I think they shouldn't be employed there, but I'm skeptical that would happen.

Angela Hensel

I would recommend this Urgent Care center and will likely visit again if the need arises. All the staff were extremely nice. I was checked in immediately and was seen by the Dr. very quickly. I saw Dr. Lindsey, who was extremely personable; very pleasant and genuinely seemed interested in my care. The entire visit was around 40 minutes or less from the time I entered til the time I left, which I was very pleased with.

Laura Thomas

I was treated very kindly and with respect from the time I went in until the time that I left. The MD was kind and concerned and took care of exactly what my issue was. I would gladly give you more than 5 stars if I could! Keep up the great work!

Shayla Boyd

Best Urgent Care ever! The receptionist, Mike is an absolute delight! And Dr. Henshaw is amazing. Very knowledgeable, great humor and treats you like a human being instead of just trying to get you out the door!

Peter Stromsted

Dr Kays Kaysi MD is the best Doctor there is! I was run over by a car seven years ago and with his care I am able to walk and go to work. If you are seeking a MD that really cares about your recovery., I recomend you use this Urgent Care! Thankyou Doctor your a life saver!!

Felicia Callaham

Rude white lady with blonde hair, very rude. Latino woman & black male doctor was very nice. 1st time coming was bc of a job 2nd for testing & was told results within 2-3 days no call & now I call only to be told 5-7 days. Wow! Not pleased @ all but the white girl upfront was so rude & not patient friendly. I doubt I will recommend or come bk! Not pleased @ all.

Mallory Lyles

I found all of the staff from the front desk to the nursing assistant to the physician assistant to be very welcoming, professional, and helpful. These qualities are hard to find in an urgent care setting. I had made an appointment, and once I had filled out my paperwork the wait time was only a few minutes. The PA was very thorough and I never had to wait once being brought back to the exam room. I would definitely recommend this office and will return if needed.

J Mark N

Great medical care! Knowledgeable, courteous, and pleasant.

Amy Sandifer

Amazing place. Most friendly and professional staff. I felt that I received very personal care and spoke twice with the physician on the phone regarding my care, which is most unusual anymore. They were all very concerned that I got what I needed to get better. I am not from this area but would not hesitate to use them again.

Amber Rose

Quick check-up and prescription process overall; Clean office and room; Friendly front desk (Ariel) and nurse (Latorshia) as well as knowledgeable doctor (Dr. Jordan Adams).

Tonya Kittredge

Great place.. everyone is super friendly.. frequently here!!!! Never a bad experience!!! Always helpful.. fast friendly service! Honestly prefer coming here over my PCP :)

John Murrow

Fast, clean, and friendly. Best Urgent Care experience ever.

Amanda Robinson

Dr. Kaysi is an amazing doctor. He is always so friendly and fun. My teenagers love him too and he always makes them laugh no matter how bad they feel. We love Dr. Kaysi

Scarlett Sheppard

I visited this location for the first time today and was really blown away by the outstanding patient care I was given! Sabrina and Steph took such wonderful care of me, as did the manager Ana! They were very professional, but also took the time to listen to my concerns and put me at ease. Every employee treated me so kindly, it was a great visit all around! I'll definitely be back.

Casey Kennedy

I love this dr! She takes her time and really cares! I never wait forever! I wish she was in her own dr office and that’s where I would go all the time! She knows what is doing and don’t sugar coat or play around!!!

Rita Lynch

I have been very pleased with the excellent customer service that I receive when I have a special request. Ana in particular is awesome and so is Cliff!!! It is great to know they are there and willing to help! Thanks for all your support!

Kim Thomas

WOWWIE! I went to this place because of their reviews and my earache. The entire staff is uplifting and refreshing...not like most medical office's. Dr. Lindsay is the best doctor EVER, even though he is from Flint and likes the Blackhawks. I would pay out of my pocket to use him as my primary care physician, if that were possible. Mike and Faith are also prompt and awesome. Great service and team all the way around. I felt so much better after my visit. Thank you all! :)

samantha

Wonderful facility and with a very helpful staff! I deal with Ana quite much, and she is awesome with helping me with the resources, updates, etc. that I need! :)

Alexandra Burga

I really love Dr Kaysi! He is an awesome doctor. He always diagnose my children symptoms correctly. The staff is outstanding! I will definitely be back. I love this office! Natarsha, Chelsea, Natasha are awesome too!

Debbie G

Have been using AFC Urgent Care Greenville for the last few years for all employee drug screenings. They have been Excellent! Great Facility, Always pleasant to everyone that we send for testing and offer super quick results. Ana is my go to person for results and billing.......she is wonderful!

Natashia Taylor

First things first i have to admit this place is indeed a blessing to myself in more way then one. Have you ever met people so genuine it confuses your purpose or the reasoning for why things fall apart or sickness etc. A few weeks ago my stress level brought me weakness and a terrible cold i almost felt like i had the flu. The MD kays Kaysi randomly told me about his life story not knowing the root of the day, week, or the month i had endured before the new years. My children and myself were living out of my car and hotels and i never said a word. It takes a good person to see the good in anybody with out judging or having to speak on it. On top of prescribing everything i needed to fight the cold his story lifted me in many ways. Its not enough words that can describe the weight lifted off my shoulders. I immediately felt like i could do anything. I mean ANYTHING. His purpose goes far beyond sickness or self. I am very Thankful. Carolyn G is another angel sent from the heavens above. I do not have enough space to write my personal appreciation for this women. I am grateful. Note that It takes one to know one. These two are definitely winners. Job well done. -Taylor

Robert Martin

Excellent staff. Could not ask for better experience

luis mendoza

Great place friendly staff

Michelle Cardona

Everyone was incredibly cordial and welcoming! The staff helped make me feel comfortable in my distressing situation. If you have the pleasure of getting treated by the friendly staff like Ana or Dr. Kaysi, then know you'll be taken care of!

Szabo

Amazing service. Wonderful people. Very helpful. I saw Dr Lindsey

Tom Campisi

Best Urgent Care Facility I ever visited. Staff friendly, efficient and fast. The Doctor and staff was excellent. Not your typical visit to see a PA (no disrespect intended). They diagnosed my problem using instruments that were conclusive and provided a prescription that worked.

Todd Scott

Excellent and efficient care.

shannon robinson

I got here at 4:15 pm to get a TB Test and I am still waiting at 5:08 pm. It doesn't take 5 min to one. This happen last year at the same time.

Dee Kivett

We came in on a Saturday afternoon, middle of a busy day, but were quickly brought in to see the Doctor with less than a 5-10 minute wait! He was friendly, genuinely concerned, and explained everything in terms that were easy for me to understand. They had the necessary medications on site to administer immediately, saving us the time of needing to go elsewhere. We were so grateful for their prompt and friendly service! Highly recommend!

Sandy Torok

I hate to be negative, but this place is awful. I brought my 16 year old in, who'd been coughing and running a fever for 4 days. The floor under his treatment table was stained yellow. The wait was not too bad, but Dr. Kays was abrupt with us when it was our turn. When I asked if he could hear the chest congestion ( my son is asthmatic) he said he didn't need a stethescope since he could hear it. He suggested my son have a shot of something, and when he whinced at that he told him , "you need to have balls". I was not impressedwith his lack of professionalism. Treatment was all wrong. Prednisone and penicillin for bronchitis? Really. I ended up at his pediatrician 5 days later, after losing 6 pounds and sore ribs,he was diagnosed with pnuemonia. A simple chest Xray would have caught that. Dr. Kays needs more manners and less ego!

Sara Hamby

The wait was a bit long, but so worth it to actually have my problem treated. A much better experience than the Minute Clinic. :)

Michael Heisey

The doctor was incredible!!! I wish he had his own practice!!!! The whole staff was kind and considerate. They got me in quick. I would highly recommend!!!

Angela Pennington

I would honestly never go back to this place, the doctor was very unprofessional. I walked in with an extremely bad allergic reaction to an insect bite (redness, swelling and hives) before the doctor would even treat me he asked that if he was able to helps would I say good things about him on Facebook and online-proceeded to rip a piece of cardboard off of a box of gloves and wrote down his name and the staffs name before he even began to ask what was wrong. The women at the front desk were talking about other clients including the issues they had come in for which is against HIPPA policies. So back to the visit after I get told where I can leave wonderful reviews for this place I tell the nurse allergies and symptoms- doctor comes in barely looks at my leg gives me two shots and a prescription for a medication in which I am highly allergic to. When I called them to get a new antibiotic they were clearly annoyed by my call and said they would ask the doctor to write a new one. I have not received a call back. Meanwhile my leg is still inflamed and swollen. Do not go here!!!

Racquel White

Who knew you could have such a great customer service experience at a doctors office???? Mike makes that happen. He is so very cheerful, inviting and professional. Thank you!

Kathryn Prestano

This place is the worst!! The front desk have no regards to HIPPA policies. They misdiagnosed myself and my daughter. When I went to ask a question they were eating bagels and donuts and said they were "busy" with other customers. hope that donut got better treatment then us.. without going into further details.. i would just say avoid unless you have something such as a sinus infection that they can see without running test.

Katie Walker

I very much appreciated the welcoming and friendly atmosphere. Mike at the front desk was extremely helpful, the nurse was friendly, and the whole experience took less than 20 minutes and I was a walk-in. Would definitely recommend.

julie rehoric

The 1 star review- Mary Atkinson -you are a moron! The staff (ANY medical staff) could care less about what type of pay you have, the care is the same. You are probably just ignorant to the fact that it could be bacterial or viral in nature, they may have chosen to treat you with antibiotics anyway for the upper respiratory thing, OR its viral and there is no magic pill or fairy dust. Anyway, Ashley the secretary was refreshingly knowledgeable, and Sabrina the NP- totally cool !!!!! Zero wait time. Julie R. R.N.

Stacey Murphy

Very friendly and helpful staff. I was in and out in no time. Thank you!

Peter T.

I went to the Urgent Care for Immunizations and Ana with the Billing Dept. was very helpful and professional with sorting out insurance coverage. Overall, a great experience!

Catlin Stokes

I went in for a broken toe. Ana was super helpful, nice, and personable! The rest of the staff was fabulous as well. I had my 2 kids with me (under 2) and everyone was very accommodating because I had my hands full. I was in and out in less than 2 hours, which is incredible because I had an Xray done, and had to nurse my baby while I was there. Ana even gave my son a sucker and that helped keep him entertained and he was so excited!

Karla Romero

Very friendly and professional. Fast, almost no wait time for it being my first time here. Facility looks clean and up to date. For someone not feeling well they make you feel comfortable and at ease. Definitely a nice place. :)

Beth W

Walk-in. Not very busy. In and out in about an hour. Receptionist Ariel was polite. X-ray tech Latorshia was very nice. Dr. Adams has good bedside manner, which is important when you terrible. All in all, the personnel seemed caring and courteous, which is just what was needed other than my prescription. Update after initial visit: it's been 3 days since initial visit. My prescriptions were not having an effect or good effect. I called to request something different that has milder adverse side effects. Call was placed at 12:30. Lady on the phone was courteous. I was put on hold, inadvertently disconnected but they called right back. She spoke with doc about my situation. Doc said he would call in different meds to pharmacy. All in all, still good service. I go to pharmacy at 3:45 and script has not been called in. I call doc office again to request when I can expect to get script. Called several times, left a message, kept calling till I got a person on phone. Finally got someone. She explained it was very busy earlier and my call-in script had not been called in. In short, I was forgotten. It is now 5:45pm. Even with these bloopers, I am not unsatisfied with service. I got new script and it is noticeably helping. Key thing to remember: walk-in doc offices get busy. Keep in mind their posted busy hours and be as patient as you can (no pun intended). Doc and staff are not gods. They get tired, overwhelmed, and deal with unhappy sick people daily. Just be patient, calm and keep calling if needed.

Taura Augustus

Went there and got the best care from the staff.... Natasha.. Gaye... Dr. Kaysi.... Emily thanks for all yall do. Keep up the good work

Paul Johnson

I don't like going to Docs generally speaking, so AFC is the perfect place for me! I go to Docs only when absolutely necessary, and all the guys at AFC are great. If you're not well go see Tasha, Carlina, Gaye, and Dr. Kayzi, you won't be disappointed:)

Sergio l. Burgos

I am truly grateful to Sabrina, Mike, Angela for taking me in and taking care of my problem. I had poison ivy and it was not only because they treated the symptom but they made me laugh. laughter is the best remedy, again thank you.

Thomas Cabaniss

The staff Gayle, Jennifer, Sam and Dr. Lindsey were all great! I had a very last minute need before heading out of town (I had a 3 hour window) and they all took an interest and provided me professional and friendly service! Thanks everyone!

Shenita Sanders

Mike and the crew were fantastic. They got me in and out in a timely manner and provided excellent customer service. Thank you to the dr, Mike, and Tammy for making my visit a pleasant experience.

Kristina Hernandez

I was a mess when I came in, having been dealing with the sore throat from hell and three days on antibiotics with no relief. This doctor - Kays? - and the staff were fantastic. I didn't have to wait too long to be seen (like 15 mins) and they were quick but thorough, got me exactly what I needed and I feel 100x better today (the morning after). I'd never been to an urgent care before and was impressed by this one. It was clean and relatively quick with great staff.

Leon A. Dib

Everyone was very clear and concise - and fast. Mike was especially helpful.

Anita McQuillen

Great experience for travel immunizations! Staff knowledgeable and friendly.

Jeanetra Wright

Had a pleasant visit! Staff was very friendly.

Frank Roper

Doctors Express is VERY expensive. Please if you can use a local doctor and it is NOT an emergency you would be much better served to do so. These people are charging exorbitant rates and the quality of service is low in my opinion. They are convenient but don't let saving a little time lure you into the trap of a huge payday for these people. There is a very good reason their offices are not crowded and when you get the bills....no that was not a misprint...BILLS...you will understand why.

Andrew Becker

I apologize for the wall of text in advance, but people need to read this before going to this office. Today I had the misfortune of going to the Doctors Express in Cherrydale at 3213 North Pleasantburg Drive. From the very start, it was an unpleasant experience. The building's entrance has no walls, just giant windows. Facing the sun. In South Carolina. I went in at about 1:30pm and it felt like it was 80+ degrees in there. I cannot imagine being sick during the summer being in a room like that. Next, I filled out my information and gave it back to the nurse, who informed me that I had to pay $20. I have reached my maximum out of pocket with my insurance, meaning I no longer have to pay a co-pay, my insurance is paying 100% of the bill until January. The nurse who collected my money had no idea what this meant, and I'm not just trying to sound like an @$$, she straight up said, "I don't really get it myself." Next was the triage where I had my vitals taken and was asked preliminary questions about my past medical health. Now, here's the thing, I'm a recovering drug addict, but guess what? Even we have medical problems. I have a disease of the back called Ankylosing Spondylitis, and I had a flare up so bad today that I couldn't breathe. So I came here. The entire time she was asking me questions, she never broke eye contact with her computer screen. She listened to about half of what I said, and at one point asked me, "Do you have a family history?" I waited a good 3-4 seconds for her to finish the question before responding, "I *have* a family," and she just continued on like that was an acceptable answer. Then, she asked me what medicines I am on currently and told her all of them, including a medicine called 'Suboxone' which is prescribed to me by a doctor at the rehab facility I went to. She apparently ignored that and another medicine I told her, and wrapped things up and lead me into the exam room. The doctor came in promptly, which was good, I guess, but then things turned awful, very quickly. Now, I was in a lot of pain, and I could hardly speak because it hurt so bad. The doctor, whose name is a wild misnomer, Dr. Sunshine, spent all of 2 or 3 minutes examining my back and shining a light in my eyes. The rest of the time spent was him giving me the third degree, because he was clearly suspicious of trying to scam narcotics. His tone was extremely accusatory and incredulous the entire time, even going so far as to claim I was lying about having a doctor for my Crohn's Disease because I couldn't remember his name off the top of my head. I've seen him once, and his name is Russian, sue me. He continued on, accusing me of lying about my medical history, and told me that the only medication I had given them was Zoloft, when, in fact, that was the only medication the nurse bothered to list. He tried to goad me into telling him about my group therapy meetings, because he has an iPad with my entire medical history on it. He asked me if he wanted me to send a letter to ALL OF MY OTHER DOCTORS telling them about this visit. A visit to the urgent care for a back problem. What was he even getting at? That the people at the rehab facility need to see that I was attempting to get a prescription of Prednisone from an urgent care doctor? A medicine that is non-abusive in every respect? Then, without telling me what he had even prescribed me, he told me he sent the prescriptions to my pharmacy and that was it. When I finally got to my pharmacy, I found out that he had prescribed my Naproxen and Cyclobenzaprine. Two medications I cannot take because they upset my Crohn's Disease, give me horrible stomach cramps, and make me feel like vomiting. So, and sorry for the WALL of text, to wrap it up - I went into a sweltering hot office, was ignored by my nurse, and the doctor neglected to actually treat what I had went in there for because he was suspicious of me, and because the nurse didn't bother with doing any aspect of her job right. Nice going, Doctor Sunshine. Class act.

David Khalil

By far the best medical experience I've ever had. Super friendly staff from the front desk, to the nurse, to the nurse practitioner and doctors! The best part was that they were really accommodating and understanding with my issues, no judgement whatsoever, and no "awkward doctor conversations" because we were cracking jokes while discussing treatments. Do yourself a favor, make this your urgent care to always visit!

Linda Furner

no wait to see the dr. The staff was friendly and took good care of me.

Jessica Ringeisen

The guy at the front desk is a very nice guy. If I lived closer, I would definitely go back again. Quick and excellent service.

Courtney Blue

Wonderful smiling faces and if you need a 2 step TB for medical classes or your occupation they are very cost efficient and the wait time was not long at all. Awesome staff!

Rhonda Putnam

I had fallen on my forearm and had severe bruising and pain...went to them to b sure nothing was broken. I waited almost 1 and one half hours before I was seen...was prescribed meds that caused severe diarrhea. Called to see if something else could b prescribed...was told to take ibuprofen. Horrible experience would not take my dogs to them.

adnan qadeer

Bad experience. I was told by front desk staff that wait will be 40 minutes. Got seen after 60 minutes and very poor customer service. They had only one FNP and no doctors in office. Also , although I was given the impression that it they are affiliated with Bon Secours ( my doctor is with them) , they did not have any accessories m records as they use a different EHR.

leedee smith

All personnel were very professional and helpful during my experience. I was treated with respect and all aspects of my process were explained fully. Thank you,

Ashley McCoy

Exceptional staff and extremely efficient. Dr was thorough and really listened.

Jack Rochelle

The staff and doctor were very friendly and helpful. Nurse Betty and Dr. Adams were professional but compassionate. We'll definitely use them when we need urgent care.

Bab Asl

they gave me bad service and charge me a lot. when i spoke with a manager about the service they do nothing about that, terrible

Ashli Edwards

I have come here twice within 1 week and it's been closed. I got a TB test done and they told me to come back in two days at 6 or I would have to take take it over . I come back and theres a sign on the door stating that they are closed again.

Paige Prescott

This urgent care is the best and takes the time with each patient. I had gone to the one in Simpsonville and the doctor was in and out and one foot out the door before I could even ask any questions. They diagnosed me wrong so my symptoms got worse. The urgent care on Woodruff Road found out what I had and did a great job.

Brandi Mullen

Both on a personal and a professional level this office has always been easy to deal with. When I go in as a patient I always get excellent level of care and when I send my staff for pre-employment screening the office has been goo to them and very easy to communicate with. Recommend to other patients and businesses in need.

Amanda Jewell

My 2 year old was hurt while going down a slide 2 days ago. His foot was jammed and we decided to take him to this facility just to make sure nothing was broken. The nurse practitioner was there and as soon as we walked in to the exam room she was already saying that she didn't want to risk radiation and if he isn't crying in pain then nothing is broken. My son didn't sleep at all that night and we decided to take him to his pediatrician the next morning and they couldn't believe no X-ray was taken. We then found out after we had a X-ray that he did indeed break the Tibia in his leg. I would never EVER take my child here again. I would rather wait 4 hours in an ER than go here again.

S Jx1 zee Q

The office staff were amazing. I walked into the office with my mother for an urgent OB-Gyn need. Gaye was exceptional and made me feel comfortable with telling my reason for the visit. I was immediately placed in a room. Dr. Kays Kaysi worked endlessly to solve my problem, and his medical skills were first rate. I received the necessary prescriptions to make a full recovery. At the end of my visit, I felt relaxed and cared for with my health in his hands. I will definitely refer my friends, family, and co-workers to this office and doctor.

Kenisha Gist

I went there today and I got great services! Natarsha, Chelsea, and Dr. Kaysi were all funny and nice. It was my first time going to there and they took good care of me. I would definitely go back.

BMJ makeup

Would not recommend to anyone. Everyone that works here is completely rude! If you want to work in the health field you need to care about your patients this place doesnt. 0 stars!!!!

Johnny Ming

Terrible staff & absolutely incompetent “Doctor”! Do not go here!

Nikki Wall

Very disappointed in the service we received. My husband needed a yellow fever shot because he was going to be traveling overseas. We called ahead to see if they gave them there and they did. When we got there, everyone was very friendly and we told them what we needed. A little while later they said there would be an additional $55 charge (on top of the $140 for the shot) for a "travel consultation". I asked if we could deny the consultation since I travel overseas all the time for work and have heard these things before. They said, no that was their policy. Ok, fine, it is what it is. But, when we saw the doctor, he did not even talk to us. He looked at my husband's form and said "OK, do you need anything else?". I asked if this was the travel consultation that I was paying $55 for. He said he didn't have anything to do with the billing but that was all he had to do. He left and the very nice nurse came in and gave the shot. It was a complete price gauge and we did not receive any kind of "travel consultation." We will not be returning there.

Michael Vallely

Just came back from a appointment with Dr. Kayci , It is so refreshing to have a doctor that will answer your questions, and show a actual interest in you as a person. He explained everything to me and actually talked to me, i have no doubt he loves his occupation. He was probably the first doctor that i have ever had , that has shown a interest in my well being. Right when he first walked in he puts you at ease. Organized, professional and detail oriented. Excellent job!!! I would never consider going anywhere else. !!! Top notch !!!

Travis Graham

I’ve had to come here about 6 times in a year or so. They are always professional and fast. And the gentleman at the front desk is hilarious!

Elise Carter

Dr. Sabrina was super nice and made the experience comfortable and was 100% helpful

AM PR

They are looking to improve always and that has not price. It is a very good practice to look corrections when the service is not very good. I had a not so good experience in a fisrt visit, but in a follow up visit, everything was much, a lot, a lot better!!!. Thank you to be in top of your patients, health service is always a big compromise with society.

Natalie Smith

Dr. Kasi was a great doctor who gave me excellent advice and I saw quick results!

Stephanie Wallace

My business uses Doctors Express for all of our worker's comp needs. We switched from another provider several months ago due to some customer service issues and have been nothing but pleased. The doctors are meticulous with our employees, diligent in their follow up, and great at communicating with our office. The owners are fantastic to work with and truly care about their customers needs. I don't just feel like Doctors Express is a vendor - I feel like we have a relationship. I have been so impressed with their care that my family has started using their services on weekends and after hours as well. I can't say enough good things about Doctors Express and their staff! I would highly recommend them!

Syko

Staff were very friendly and proffesional. They communicated well and thuroughly. In lue of a regular family doctor they are the place to go! Such reliable people!

Ro Raines

The staff was very courteous and professional. Wait time wasn't long either.

J

I went in to get checked out for having cold symptoms. The NP was incredibly rude. She asked me if I’m from Mexico and I said no and she said, “oh I just ask because if you’ve lived there you can catch things..”. After she gave me my diagnosis she again said something about being from Mexico. As a healthcare professional, you should have better bedside manner. I just moved to this area and so far, I am not impressed with my experience with the Urgent Care. Invest in providing some sort of training for how your employees speak to patients because this is unacceptable.

Chris Lawson

I was very impressed with their entire process. Very thorough, conscientious and the doctor has an awesome bedside manner. If you need stitching up, this is the place to go.

LongLostWolves

My daughter saw them on Thursday evening. She had chills, cough and a fever. They prescribed her some meds. The next day her temp was climbing so I called them around 7:30pm asking questions and asking when to take her to the ER. They told me to bring her in and they swabbed her nose and she tested positive for the flu type A. They prescribed her flu meds and took really good care of her. The staff was awesome and has always been. Kudos to Sabrina. She is the most kindest nurse. Well, I think she is a nurse due to her professionalism, compassion and knowledge. We thank you guys for doing an awesome job!!!!!!!

Jennifer Berry

I understand this is in a very busy area and that it is cold and flu season, but it seems to me a three hour wait is a little excessive. My husband had the flu and we waited from 8:40am-11:12am just to get to the exam room, then spent another 30 minutes waiting on the nurse practitioner. I would have choose another URGENT (key word urgent) Care had I known the office was overwhelmed and couldn't handle the volume. If that was stated to us upfront that the office couldn't handle the current volume that would have been ok. When you sick the last thing u want to do is sit and wait for an excessive amount of time. If you do choose to visit make sure to ask upfront if the office can manage the amount of patients already waiting.

Michelle Smith

Michael and Stephanie G went over and beyond to assist me during my visit. They were minutes from closing and still didn't hesitate to assist me beyond my expectations .

Diane K

My elderly father was in need of care. We have never visited an urgent care facility before, but this one was outstanding. From the moment we set foot in the door the receptionist was friendly and welcomed us with a big smile. The rest of the staff was equally upbeat and personable, especially Dr. Lindsey. He is truly a caring and concerned doctor who took the time to listen and take great care of my father. I highly recommend this facility to anyone in need of urgent care.

Jamie Bates

Very rude at front desk. Talked about us as we say right in front of them because we had to come close to closing for something that was going to take 5 min.

Jacqueline Hartwig

friendly helpful - informative. Great team.

Lynda Hamer

I highly recommend AFC on Woodruff Rd. On 3/4/18 I was treated by Dr. Sabrina Hinshaw who quickly diagnosed my problem and prescribed medicines that are doing the job of making me feel much better. From being greeted by the friendly receptionist, Breanna, to the medical assistant, Jen, and the x-ray technician, Dora, the whole experience was excellent!

Sarah Piechocki

Overall great experience. I was quickly in and out. The man at the front desk was so nice and helpful. He really made my experience great. I would recommend coming to this location!

J Ward

Worst experience ever at one of these places. My 1 yr old has been scared ever since to go to a doctor. We took him in because we were on vacation and out of state. I had to hold my son in a head lock just for the doctor to look in his ears. Never had a problem with my pediatrician doing this. He is able to look with my son hardly noticing. Not anymore. The doctor was very condescending to us as parents. Also he had x-rays taken to tell if our son had pneumonia or not which is fine if that is really necessary, but you know they will get payed a lot more to do this. He just prescribed medicine and no other comments. I called my pediatrician to double check the diagnosis and they relayed the common sense things such as have a humidifier running and try to get him to drink warm liquids. This doctor never mentioned those things. Anyways, this would be the last place I would ever try again. By the way we were here.

Tara Godfrey

Made an appointment for 1:40. I had severe pain in my hip muscles and a migraine that meds were not taking care of. Took about 15 minutes to be seen. They took my vitals and put me a room and never returned after over an hour waiting. I finally walked out of my room and notified the front desk I was leaving. I left at 3:05. I better not see a bill.

B Co

The physician on duty "Kasey" refused me medical attention and advised me to go to the ER because "it was close to 8" and they were closing. No concern for patient condition just wanted to go home. I could have passed out when he turned me away the receptionist was the only one concerned. He also was rude in trying to tell me I can't have a primary care physician because according to my chart my blood sugar was out of control when in fact I do have a doctor which I'm seeing Friday. He also goes on to tell me he could check my glucose (so he charge me for an office visit) but he wasn't going to treat me because they would have to observe me for 30 mins and they were about to close. I don't know why he took the Hippocratic oath if he was willing to turn me away due to the fact it was 10 minutes until closing. And also corporate has not returned my calls.

C

I can't say I've had a problem. Typically others are there so if you walk in, you will have to wait a bit, BUT....once I had a special need and they took care of it before I saw the doc and did not make me wait longer. That was excellent!!! I was very appreciative. Polite staff. Answered all my questions. It's on a very busy Woodruff rd, so unfortunately....they lost a star.

Doug Mayer

I was very satisfied with my visit from start to finish! The were very busy but moved everyone through in a very efficient and friendly way! Took more than the time it took to treat me for a pretty bad allergic reaction! I would highly recommend them if you need medical care!

Crazy Traci TV

Great place, S/O to F.G. great service!

Mike Jee

Terrible staff and customer service terrible

Betty Roscoe

Sabrina and Betty were great took care of my upper respiratory infection. Fast service and Ariel was great at registering me. I will be back when I can't see my Primary Care Doctor. I have seen Dr. Adams earlier this year and he was great, he referred me to specialist and I am now receiving the surgery I need. I would recommend anyone to use them.

Jul P

I highly recommend AFC Urgent Care on Woodruff Road. I called ahead to see if they were busy and they took me right in when I got there. Even though it was almost closing time, the staff (Ana, Gaye and Carolyn) were so nice and didn't rush me out. The whole visit was quick and easy. Dr. Kaysi was super and even gave me samples to help. Thank you!

stephanie garcia

I felt so miserable today will my illness but I was glad to be brought straight back & treated with such compassion & care from all staff members. I was in and out fairly quickly, given meds & a work note. Thank you mike, faith, and dr Lindsey for taking such good care of me.

Russell Moon

Better diagnosis abilities and better treatment options than Minute Clinic and insanely faster than Doctors Care. Match that with an incredibly friendly staff and Doctors that talk to you not at you and you have one happy patient.

Bruce Cohn

Convenient location and very nice staff at the office along with the medical providers who took care of me promptly when I had cut myself severely.

Myron Tory

Arrived at this location with only 3 people in the waiting room. There was about 3 staff members at the front sitting and talking . It has taken me almost an hour to take a drug test . Someone walked in from the outside and was able to be seen in and out while the others before me and after me sat and patiently waited. They are not customer service friendly where someone welcomes you and ask you to sign in and state someone will be with you momentarily. It’s pretty much figure it out type of Urgent Care and hope for the best . Horrible location who announces how many people are waiting in the lobby as if it’s an issue ! I am really displeased with how this location is ran. Where is the office manager ???!!!

Jennifer Kearney

My family has used Doctors Express several times over the past couple of years for our medical needs and sports/camp physicals. It's convenient and open 7 days a week, which provides us the flexibility to be seen when we want and according to our schedule (a true benefit for working parents with busy kids). The office is clean and I've always found the staff to be courteous and professional. Most important, the physician care has been excellent! We've been seen by at least three different Dr.'s and the quality and thoroughness of their care has been consistent. I highly recommend Doctors Express ...you will be impressed.

John Falkenhagen

Great ! Our daughter goes to Furman and when she needs a Dr. visit , they have been awesome. Today I needed help with a receipt for insurance as I am out of town. Lindsey was so helpful and kind and located what I needed. Returned my calls and expedited all I needed. We will use them again if needed and highly recommend ! Thank you Lindsey for your help !

Joel VR

Great, friendly, upbeat staff. In and out in no time.

Elisabeth Pate

I was in and out and treated effectively in less than 30 minutes. Can't beat that.

Gail Richardson

As a National TPA we use the AFC clinics on a regular basis. Their clinic hours are great and always can accommodate our client's needs. Ana in the Occupational Health department is especially GREAT to work with. It's good to know when you have a question or need you can go to one person with a great attitude and always get an answer. On a professional I wish all providers had an Ana in their corner!

Amanda Johnson

Went there for a drug screen and TB test. The staff were nice and efficient.

Azam M

Worst medical service I have ever received. Very unprofessional staff. If you are looking for a fast food type service, it may do the job. Otherwise stick to your family doctor for medical services.

Heather Larkin

Emily & Ana were SUPER helpful when billing issues arised with my HSA. They were quick and friendly! Thanks, ladies.

SC Trail Ryder

Never before have a gotten up and walked out from a dr appt - until now (location on Woodruff Rd). The front office staff was rather cold and was bickering about other employees while I waited only feet from them. The doctor was disheveled and just came across as unprofessional. Through the closed door I could hear them talking about a previous patient who, in their opinion, didn't even need to come there. When I got there, the dr was mumbling about another patient (maybe the same one). Little tip folks - we can hear through the doors. Anyway, I figured it would be more in my interest to wait on my regular dr to get back in town than deal with them any longer. The nurse seemed nice, but that was about it. Unless I absolutely had no other choice, I would drive to any other urgent care or ER, or just wait.

Curtis C

Horrible doctor, extremely rude. Will not go back.

Karen Glisson

My mom has dementia related Alzheimer's. She can be difficult. Everyone there was so kind and helpful. Sabrina and Faith truly went the extra mile. I cannot thank them enough.

Ebb Durham

Been coming for months do to a workers comp case and I was getting medicine that worked for the moment then I got a prescription for a tens unit and it works 10 times better then any medicine and can be used as much as it’s needed thanks Sabrina.....

Meredith Yount

I go here whenever I, or my family need to be seen. Its quick, easy and the staff are great. Never a long wait. But the best part is the Doctor-he is so funny and nice, and really takes the time to talk to you about your needs and what you have going on. Would definitely recommend!

Brandy Norrid

I'm in town for work and developed a pretty bad tooth abscess. It was after 5 on a Friday and no dentist to be found. We just so happened to drive by this place and stopped. The staff was very friendly and seemed very caring about my situation. As soon as I filled out the paperwork, I was taken back. The nurse was extremely nice. Almost right after she walked out, the doctor came in. He was super friendly and very gentle with my sore mouth. Since he knew we were from out of state and needed a pharmacy, he recommended a few to us based on our location and need for low cost options (our new insurance doesn't kick in for another month so everything was out of pocket) I think his name was Dr. Lindsey but I am not 100% sure. I HIGHLY recommend this place. I probably won't ever be in Greenville again but if I was and needed care, this place would be my first and only choice.

Kay Baby

In and out very professional fast honest people 5 stars

Kelley Cornish

From the front desk to all of the medical staff, everyone was very pleasant and professional. I felt that my diagnosis was accurate with so much additional insight into how I should take of myself. I was in and out in 15 minutes! Excellent experience!

Dman Gaming

I went into the urgent care and due to my injury the staff took me straight back. The staff was very professional and Dr. Kaysi was GREAT!!! My family was with me and Dr. Kaysi was joking with my children to help make them feel important and to put them at ease about my injury. Going here was so much better than trying to go to the ER. I might have been there for an hour and that was from the time I walked through the door, wound cleaned and stitched up and back out the door. Thank you Dr. Kaysi and staff.

zashle3 .

awsome staff .from the front desk to the doctors . very nice ..

Tracy M.

I have taken my son here several times. The staff is always friendly and overall it has been great.

Dean Morrison

Dr. Morris was wonderful! He was great with my 3 y.o. who needed a small cut on his chin closed. The only downside was that it took 2 hours from arriving to leaving. But the doctor was great!

Nikki B

Dr. Adams and Tiffany and staff were friendly and fast. Appreciate the excellent care!

Eddie Ugalde

Whatever you do...do NOT go to this place or any of their affiliates. They should not have a license to practice nor do they understand the difference between medical services making a profit. Its a cash business without services plain and simple. Very bothered by their values. Their just a lawsuit away from being closed. Thank you Dr. for the tongue lashing or should I say nurse practitioner.

Jeff Swartwood

Fast, professional, friendly. If I need an urgent care clinic again these will be the people I go see. Highly recommend.

Mekeda Guzman

Everything about my visit was a positive experience. I didnt have to wait long. Dr. Kaysi was incredible. The nurses and front desk staff was amazing g as well. Thanks

Brett Claycamp

Came here for a drug test, currently going on 50 minutes of waiting...unexceptionable. Was told by front desk “we are currently understaffed, please be patient”. Just take the extra time and Goto Doctors Care.

Susan Brooks

It is always a pleasure working with the billing staff. Ana is quick to respond with information needed and patient when needing information in return. I was able to approach her with a problem outside of her department as well. She immediately tended to it and the situation was resolved that day. Highly recommend!

adrienna miller

Excellent staff! Professional and very nice doctor! I was in and out in about a hour. Thanks for the great service!

Austin Whitman

First time ever coming to an urgent care for a dr visit. Up north we don’t have these, great friendly staff. The guy at the front desk mike was awesome and the visit couldn’t have gone any better!

Quinnell Smith

The staff was friendly and helpful. The doctor made sure to explain everything and was very understanding. My lab results also came back in a timely manner.

Mary Atkinson

I visited this office on Tuesday. I told the Dr that my throat was very sore and red. He looked in my throat and said "yes" that's what it looks like. No swabbing or anything. I think that b/c I was a Self-pay" that perhaps they were not going to spend anymore time with me than they had to. Whatever I have has now settled into my chest. I WILL NOT go back there!! After $136 cash pay. I feel horrible and am out $136!!!

Barbara Chase

Terrific staff, knowledgeable, friendly and thorough. In and out quickly. I would definitely recommend them.

Kathryn Ruffolo

Walked in and out in one hour. Smiling, caring service.

Business Hours of American Family Care in South Carolina

SUNDAY
8AM–5PM
MONDAY
8AM–8PM
TUESDAY
8AM–8PM
WEDNESDAY
8AM–8PM
THURSDAY
8AM–8PM
FRIDAY
8AM–8PM
SATURDAY
8AM–5PM

PHONE & WEBPAGE

American Family Care en South Carolina
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