Reviews of Northern Ri Allergy & Asthma: Gaines Alan MD (Doctor)

Angela Rossi

The office staff does not know what they doing,two different people spoke to me ,one said they did not have a referral from my doctor another said it was received and in the wrong doctors name. They actually thought I was a mother of a child patient when I told them my name they said oh so sorry we don’t have a referral for you .I went to my doctors. Office on a Saturday to get a copy of referral and upon arriving they said I had to pay upfront or reschedule it was in the wrong doctors name. I went a week itching working taking my allergy medicine preparing for my allergy testing spoke with two office associates at this office obviously someone received it in wrong doctors name and never contacted my physician to correct the problem.Note they have 90 days to obtain the referral and and bill but refused to see me . Terribly unimpressed with the miscommunication, and if you accept MA blue cross you should be able to go online to check and receive them as a participating provider.I am an office manager and I was in charge of that office the staff would be I some deep trouble for this patient experience . My doctor wi be highly displeased as well and not want to send her patients to your practice .