The issue happened to me when I received a bill from this clinic in November 2015. I called the clinic to double check if there was a mistake, then called my insurance company to ask if the clinic helped to file the claim, and asked if we still got covered. The insurance company confirmed that they never received any claim from this clinic. And unfortunately, they also denied processing my claim after that due to the following ISSUES CAUSED FROM THE CLINIC’S SIDE:
1. There was no insurance code for the insurance company to identify and validate my coverage and to process further
2. Timely filling: The actual date of service: September 04, 2014 – The first invoice issued was dated over a year later on October 29, 2015 and surpassed the acceptable time frame
3. Incorrect date of service on the invoice: October 9, 2014
With this being said, I am unfortunately asked to be FULLY responsible for the service that my son had with the clinic. The insurance company was fully responsible for my claim if filled in a timely manner. The clinic should also be responsible for their invalid invoice that led to the benefit denial.
IT IS NOT A MORAL BUSINESS PRACTICE TO ASK ME TO PAY IN FULL FOR WHATEVER THE CLINIC CHARGED ME INCLUDING THE COST OCCURRED BY THEIR MISTAKES. I ask that the clinic should not charge me for any accumulated financial charges. In addition to this, they should morally share the responsible for the issues caused from their side that created the hardship in their customer’s financial situation