Dr. Hicks-Graham came highly recommended to me by another doctor. I went to see her about some issues I have struggled with my entire adult life. Not only was she almost a full hour late for my appointment, but she didn't even really examine the skin areas I was concerned about. I pretty much sat there and described my issues. I felt embarrassed that she didn't even want to look at what I was trying to describe. The experience for a patient who was nervous about describing what is mostly a cosmetic/confidence issue was horrible.
Additionally, she spent almost no time talking to me. There was an attitude of "I know what that is, here is what we do"... she prescribed me a medication and recommended expensive skin treatments that amount to little more that spa care.
I went to another Dr after my disappointment with Dr. Hicks-Graham. Not only was he shocked at the medication she asked me to take for the acne (a powerful antibiotic treatment for over 90 days that shows no efficacy towards clearing up skin issues, and did not despite me giving it a try) but he was also surprised she didn't take a closer look at what was a more easily treated issue.
I personally feel that she may not be comfortable with men seeking out treatment. Many other people seem happy with her work, but I feel like this office is really geared towards women and not men. It doesn't explain her lack of professionalism as a doctor though to a patient who wanted her help.