Reviews of Fox Eye Care Group (Doctor)

Jan Limpert

the staff and doctor was very friendly and knowledgeable. The downside is I did not see the doctor for my exam until 40 minutes after my scheduled appointment

Jim Jones

Excellent service beginning with from desk until completed with the Doctor. The Doctor was very interested in my eyesight and listen with being rushed. She answered my questions and made me feel that I had her complete attention.

T Sharp

The staff are so friendly and helpful. We were in and out in no time.

mikewho davisknows

The little black lady was very rude and nasty. The other lady was super friendly. I will never go back again.

Amy Cohen

Dr. Gordon is amazing! Kind, patient, and an excellent bedside manner. All of the staff is friendly each and every time. I've been going here for years and highly recommend them for eye care.

Nicole Boone

This was my son’s first appointment at Wells Family Dental. We had an wonderful experience from the beginning to end . The staff is friendly , scheduling was easy and accommodating and they even offer Saturday appointments. I would definitely recommend Wells Family Dental.

Sophie Chevallier

I doctor is fabulous. The front staff, not so much. I called for a prescription to be faxed and was told it would be 15 minutes. Still waiting at another eye care center for 40+ minutes for my prescription to be faxed. I called and was on hold for 10 minutes and then hung up and called again. They said they were faxing my prescription now- I am still waiting.

sara vannice

Quick, efficient and polite team. One step to the next was seamless.

Jonathan Tufts

I felt very well taken care of and really appreciate the staff's patience with my lateness (due to crowded parking) as well as working in a contact fitting in their busy schedule. All of the staff were friendly, approachable, and efficient. I am very glad to have found Fox Eye Care to handle all of my vision needs.

Maureen Mills

I was very happy with my appt at Fox. Booking the appt was easy and I was seen on time. I was seen by Nicole Gordon, who was very kind, patient, thorough, and explained things very clearly. The office was also not pushy about buying glasses at their store. I will definitely return.

Tasl Tietz

Been coming here for over 10 years. The owner still practices and is involved. I know what to expect with every visit: 5 stars.

Tabitha Branthoover

I've been going to Fox Eye Care in Crabtree Mall since I moved to Raleigh in 2016. Dr. Gordon is SO nice and extremely knowledgeable. Even thought she only sees me once a year, she always seems to remember me and makes me feel very welcomed. I also love that the office is in the mall, so if I choose to have my eyes dilated there is plenty for me to do before having to drive home. I would recommend Dr. Gordon to anyone in the area and would probably only leave this office if it were to follow her somewhere new!

Mallorie Smith

My first time coming here was 2 months ago when my boyfriend needed work done on his glasses. (LensCrafters) He is also a patient of Fox Eye Care. He has terrible vision and we went next door to Fox Eye Care to ask if they could give him a trial pair of his contacts while we wait, since he cannot see. The lady at the front was INCREDIBLY RUDE. She had a nasty unfriendly face and her attitude matched. They wouldn't give him a pair so we sat while we waited instead. The second I came to Fox Eye Care, was for me. I thought I'd try them out for my exam. The same lady was sitting at the front and was just as unpleasant as the first time. She was just as rude to my friend who also came for an appointment. The Dr. I saw was nice, but I won't return here just because of how they allow their employees to treat their customers.

Jacob Stohler

Walk in appointment took four hours to complete. Staff never informed that one doctor was out and the wait would be so long.

Steve Eisenstadt

Dr. Nicole Gordon is just fantastic.

Sarah Jessica Farber

The doctor was great, really listened and engaged with me. I felt well taken care of. The staff were friendly and helpful as well. They also make it easy to remember to get your annual eye exam - they have a system that reminds you about a month in advance to make your appointment.

Michelle Rose

I had a great experience. Very thorough and the optometrist answered all of my questions.

Bethany McDermott

I had a routine eye exam on January 6 2018. I had to call 6 times to check on the status of my contact lens order. I was repeatedly told they were on back order. My contacts came in on January 25. I called after that to find out and was told again they were on back order. The office manager was unsympathetic to her staff being so irresponsible. I have been a patient there for 5 years but will not go back after this. What a horrible experience. Dr. Gordon is great, the office staff is not.

Brooke Stuffel

Dr is amazing, takes time to explain everything, very caring. All staff was friendly and professional. Great experience!

Shazeena Sharif

Very friendly atmosphere and I was seen right on schedule.

Marta Reyes

Ive been coming here since 2010 and have been seeing same provider, Dr. Nicole gordon and she is the reason why I always come back.Shes not only an amazing optometrist but a friend who actually takes the time to hear me and listen to my concerns..I look forward coming in to see her beautiful smile and talk.. I have tried other places and not happy I always come back to see her and didnt mind paying self pay fees when i didnt have insurance. BEST OPTOMETRIST RALEIGH HAS HANDS DOWN!!

Jon Le Roux

Waited for almost 2hrs, had to leave. Rude staff. Will never go back!

NOMLA Management Inc

Have been seeing Dr. Gordon for my eye care. Very thorough and she explains what she is doing and why. The staff is friendly and they know their work!

Morgan Varner

Dr. Gordon was fantastic. It was my first time to see her but she was wonderful and made me feel very comfortable and well taken care of. She addressed every issue and question I had. I will definitely be coming back to see her again!

April Bowling

Super happy with them. Both staff and doctors are great! Convenient hours for busy people or emergencies like idiots like me that wait until contact is torn and we’ll past your annual checkup. Friendly staff and very open to questions. I also didn’t have vision insurance and paid cash which was extremely reasonable. I love 45 minutes away but will definitely go back to them. Highly recommend them to anyone!

Trey W.

You will not find better service at Fox Eye Care Group. These days so many places you are treated like a number, possibly a customer, but at Fox Eye Care group you are treated as a friend. Shanelle and the rest of the staff go above and beyond to make sure you are taken care of. I have been wearing contacts for over 20 years, that is a lot of eye exams. I have not experienced better customer service anywhere else in the medical profession. A. Wells

Latoya Michelle

Quick scheduling, easy to find office in the mall, simple sign in and fast service. Definitely would come here again for an annual eye exam.

Celine

I scheduled my appointment at for 5PM made it to my appointment way on time. I DID NOT GET SEEN!!! other people without appointments came in as WALK INS !! and were seen before me!!! i knew they were walk ins because receptionist asked and i was at my appointment 1 hour prior BY MYSELF no other people were waiting ! i was totally ignored by staff. It was 6:20 and i asked what time i was gonna get seen the receptionist answer was you are the last one ! unacceptable! WORST SERVICE I HAVE EVER RECEIVED! I WALKED OUT .I know they don't care about losing 1 customer but i want to let other people know my bad experience

Babbs Browne

Fast and very friendly.

Jason Clayton

Everyone was polite and professional. The only note I would make is for the contact specialist to not assume people won't be using their insurance. That should be a question they ask up front instead of having to be prodded for it.

Gina Hilton

Overall great experience. Staff was very thorough and exams did not take long. Great practice for an eye exam

Katie McCrary

Staff was very friendly, timely and knowledgeable. Dr. Gordon asked more questions about what I was looking for than any other eye doctor I've seen. I was very happy with my experience and felt like I got personalized attention. I love my new contacts.

LA Jones

I called to find out the location in the mall and the young lady just kept saying "where Sears used to be", I don't frequent the mall so I had no idea where Sears used to be and I told her this, to no avail. Dr Broza stated that my sight had gotten a little worse. I made a comment about getting old and things falling apart, she never even acknowledged it, just kept writing notes. Rude, impersonal bedside manner. Over at Lens Crafters, the young lady told me that I had "stuff" on my face. It was the dried up residue from the eye drops. I thought I had dabbed it off, but apparently it still left a stain. You think the doctor or front desk staff could have let me know and/or given me a face wipe??? My family and I will definitely be going to America's Best next time.

Martin Brossman

Dr Nicole Gardon of the team was outstanding. Listened, explained and gave me options. Took the time to answer my questions. The price of the exam was fair and it could just walk and get an exam. They also have new technology that make the whole exam go faster. The one heads up is they will just assume you want to get glasses next door so let them know in advance if all you want is the exam. I did get my glasses next door and they are a little price but was good service. It is right in Crabtree mall when you leave Sears on the second floor. On your right.

Asha Wade

I have had nothing but a good experience with this eye care group. I have been wearing glasses for years. I decided to try contacts this year and they made it a positive experience. I will be coming here for all my eye care need for myself and my kids!

James McCluskey

Dr. Gordon is extremely nice and helpful. She seems genuine in wanting me to be good with the results of my exam and contacts.

Gary Blank

This was efficient, thorough, and addressed the needs I had for an update and to get my prescription sunglasses. Everyone was attentive and got me through the routines quickly.

Rodney Trice

I really enjoyed my experience at Fox Eye Care (Crabtree Valley Mall). The service was professional and fast. Dr. Gordon was very patient and answered all of my questions thoroughly. I recommend without reservation.

Samantha K

The doctor and the staff were very thorough and did everything they could to make sure that I knew what the process was and what they were doing.

Eryn Kelly

My son has been a patient with this office for a couple of years, but they treat him like a stranger. They do not provide a welcoming feeling, and my son is Autistic so that's important to me. But what do you expect from a mall doctor? I will not be returning or recommending to anyone.

Elaine W.

I have seen both Dr. Fox and Dr. Gordon. They are both very attentive and take the time to explain important information about my eye health. Highly recommend.

Eddie Alston

Nasty attitudes

Symone Swain

I had a great experience the ladies there get you in and out as fast as they possibly can. Dr Nicole is great! She made sure I was satisfied before leaving. I have been wearing contacts for awhile now but this is for sure the best location I’ve been to. The prices of somethings are high but they do what they can to make it as cost effective as possible and that was truly appreciated. I wish I knew the young ladies name who finished my transaction because she was AWESOME!

Jordan Hester

Dr. Vito and Tamara were courteous and timely.

Jennifer Haggerty

I have never had anything but positive experiences with the doctors and staff at Fox Eye Care.

alfred craig

I had just got off work tired when i went to get my glasses i thought i was going to be there all night they where fast got me in and out and they where very professional