Reviews of Atrium Health Levine Children’s Cabarrus Pediatrics (Doctor)

66 Lake Concord Rd NE, Concord, NC 28025

Average Rating:

DESCRIPTION

Here you will see the opinions of real people like you who know the products and services of Atrium Health Levine Children’s Cabarrus Pediatrics (Doctor) in North Carolina.

Currently this business receives a rating of 3.1 stars out of 5 and that score has been based on 33 reviews.

As you can read, the average score it has is discreet, neither too high nor too low, and it is based on a very high number of reviews, so we may conclude that the score is quite credible. If there are many people who bothered to give their review when they are satisfied with the service, it works.

You know that we do not usually bother to put feddbacks when they are positive and we usually do it only if we have had a problem or issue...

This Doctor corresponds to the category of Pediatrician.

Where is Atrium Health Levine Children’s Cabarrus Pediatrics?

REVIEWS OF Atrium Health Levine Children’s Cabarrus Pediatrics IN North Carolina

Amanda Witherspoon

The only reason I take my daughter to Cabarrus Pediatrics is because I like the doctors and because they took care of me when I was growing up. The people who work at the front desk and answer the phone are highly unprofessional. They are never kind, and always act like you're bothering them. They are also highly disrespectful of your time. I have stood in front of the window waiting to check in with my baby in my arms, for 15-20 minutes. They will just be standing around talking and never acknowledge my presence. A simple "be with you in a minute" would be nice.. It literally takes me and everyone else that comes in almost 20 minutes just to check in. At our last visit, I sat over an hour past my appointment time in the waiting area, and was there a total of over TWO HOURS for a simple, no-shots well check and received no apologies from anyone. This office seriously needs to re-evaluate the capabilities of their staff. I have a good idea the only reason anyone takes their child here is because they respect the doctors.

Dejan Stankovic

Previous visits with this place have been amazing however with my last encounter with one of the front desk employees (red or brown hair female) was one of the worst experiences I have ever had at a doctors office, after my wife scheaduling an appointment for 9 and me getting the morning off from work to assist my wife we enter in between 8:57-9:01 we are hardly acknowledged by this women in which we are told “hold on a minute” without any sort of formal greeting- we wait about 5-10 minutes while this women is doing something until another women enters in which she is greeted and was checked in, my wife goes up to the front desk to get checked in while the women states we were late so we have to reschedule for a later time at 11:00, after trying to logically speak to the lady and her repeating we were late I became angry and stormed out, this is a child’s health in question and all within a 15-20 minute time frame (waiting to be called and even skipped) has completely ruined my perception of this place.

Jeremy Jay

On hold for over 40 mins. Doctor not available so they'd "call me back in 15-20 minutes" ... over 30 minutes ago. I could have gone into any walk-in or urgent care and had better service than this.

Allyson Long

This place has the worst customer service. They are rude over the phone and talk to you like you're an idiot. I had receptionist schedule my appointment for the wrong day so I had already left work early , picked my son up early from school before I realized their mistake! Now I cant get an appointment for another month, and my child is the one who has to suffer because of this. Absolutely ridiculous. I never had any problems with the Kannapolis location! I am over it, looking for a different doctors office!

Diane Planter

Isaac Kunesh

Taren Howard

I am so very disappointed in this office. I went here as a child, Dr. Benbow was my pediatrician. So when I had a child of my own, of course I chose Cabarrus Pediatrics. All was good at first (if you asked me 8 years ago if I would have recommended Cabarrus Peds, I absolutely would have), but lately it has been next to impossible to get anybody to listen to me and my concerns about my child's health. I called for a month trying to get an appointment for follow up to an existing health condition that they are treating her for and I got promised that I would get a call back, and I never did. I called again, and I got passed around to 3 different people and then told I would be called back. This time I was called back, but the voicemail just said I need an appointment and to call back (I know I need an appointment, that is why I called in the first place). And once I finally got someone to help me, it was going to be 3 months before she can be seen for a condition that is affecting her performance at school, almost to the point of her being kicked out. They were able to get me in, in a month. Which is some consolation, which is why I'm rating two stars instead of one. This office has seriously poor communication with parents, and really doesn't seem to care.

Marjorie Carpenter

Josh

jipsy maldonado

My kid's now 15 and 18 went to this clinic since they were little, staff used to be friendly and very helpful , i`m so sad nothing is the same anymore , I called to make an appointment, referral or canceled appointment the lady on the phone was rude and very difficult to talk to, The front desk was the same, cold and rude. I`m moving my kids to another clinic. I don`t think they`re training the new staff well on customer service and human compassion, they`re dealing with kids. Doctors are great but to get to them you have to g through the gatekeepers that doesn't have a clue how to treat people .

Ellie Llovelle

My kids have been coming here since birth. The doctors are amazing. But I’ve had a few situations with front desk and their customer service. I went as far as to speak with the supervisor at the moment and everything was handled and taken care of. The only issue I have really is the wait time. They sit you in a room and don’t even update you on what’s going on and why the doctor Is taking long. Literally was waiting in the room for an 1 and 20 min. They need to work on that.

Racheal Rogers

My son had went here scine he was 3 days old. This is a amazing doctor office. Everyone's nice and they give you the information you need.

Mirta Arroyo

The Doctor is Amazing and that is why I have been taking my kids to Cabarrus Pediatrics since I moved to concord about 7 years ago. Is the front desk representatives that I have an Issue with. They need a lesson in good customer service. We were not pleased with they was they spoke to us. I was told my daughter's appt was at one time and when we arrived, they said it was at another time. I wanted to schedule all my kids together, I was told they couldn't do it and they had to be in separate times. When we took the children in, the nurse asked why I didn't schedule them all together, if they can do that. Somebody better get all the personnel on the same page. It seems there is a lack of communication in that office. Poor communication with parents and they have an I don't care attitude. That is why I am giving a 2 star and looking for another pediatrician office.

Tammy D

Very fast and friendly doctor!

Scott Jordan

At first we thought we were lucky they were able to take in a new patient (my son) . Ear infection after ear infection it took them over 4 months to finally listen and care enough to get him the ENT referral. After a year of constant vomiting several times a day they finally listened and got him a referral to the GI. The GI did the endoscopy and found a yeast infection in my son's esophagus caused by all the antibiotics they were trying to use for my sons "ear infections" Today they told us to use a cream for my sons diaper rash and it instantly had him in severe pain, and he was screaming at the top of his lungs. Our feeling of "being lucky" and giving chance after chance has turned into a nightmare with this clinic and his care will no longer be with this place. As mentioned in other reviews, the front desk is horrible .

Brittany Sifford

Absolutely disgusted with this place.. they really do not care about the well-being of your child your child is nothing but a number to them.

La Boricua

Cabarrus Pediatrics after hours answering service is horrible. On several occasions they took over an hour and a half to call me that I just gave up and took my child to the ER. I will be switching my children to a different doctors office that has a better system of after hours calls.

Nataly Hernandez

Carol Smith

My grandson has been going there since birth and the employees have always been wonderful until, my last encounter. We have to pick up a prescription each month for him. We call 3 days in advance of picking it up. The doctor writes it. We call and if ready pick it up. My daughter called and whoever answered the phone said it was ready. I went in to pick it up and was told by the desk person that it had just been called in and it took 3 days before we could get it. I left and card my daughter who said I did call it in 3 days ago and just called them and THEY said it era ready. I went back in and talked to the same person, who said" It was 3 days, but in the afternoon so that does not count as a day." Then she wanted to know who my daughter talked too. I never got ONE sorry for the unconvinced. Robin was not very concerned one way or the other. I left very unhappy.

erin neese

Ridiculous place, won't even answer the phone even if you start calling at 8 am with a sick baby at home.

brandy devany

Doctor Muah is an amazing doctor. I have never been to a better children's doctor. He is great with the kids and exsplains everything so well so we understand exactly what's going on. My kids love him!

Jessica Morales

I've been taking my daughter there since she was born and the staff there is absolutely wonderful. I have her seeing Dr. Douglass each time, so we get the same sweet nurse every time we go. They are caring, professional, and remember us when we come for well visits. I've only had to take her in for one sick visit, with a nurse practitioner, who was equally talented and caring. I recommend this office to everyone I know!

Carly Strand

Dr. GOOLSBY, BRYAN WARREN AND HIS NURSE WERE AMAZING! This was my 11 month old daughter’s first visit being sick and first time ever being sick. During our last visit less then a month ago my daughter was only given the Flu booster shot and the nurse did not even try to warm up my daughter she just had me pull her pants down and hit her with the shot. Now my daughter is terrified of the doctors! They can just look at her and she will bust out screaming and crying. GOOLSBY handled it like a pro and made both of us feel more comfortable then any doctor there ever has during the hardest visit we have had during her first year of life. Loved his nurse assistant as well! I will definitely be requesting Doctor GOOLSBY from now on!

Mulanga Sarah Mbayabu

Dr. Benbow has been my doctor since I was a baby and let me tell y'all, you won't find better treatment anywhere else than right here.

Emily N

The staff is rude and I get scolded EVERY time for choosing not to vaccinate as they would choose for me to. Every time! I have been going with my oldest for 17 months and my newborn for 2.

Denise Ford

My family loves this practice.

Jordan Flair

We have been very pleased with the level of service and expertise here. They get you in reasonably quickly, the staff from the front desk all the way to the Doctors know their craft. Very professional and nurses and doctors have great advice (so bring your questions). Will continue going here until our kids have outgrown it.

Estefania Moran

Teri-Ann McDonald

This place is a joke. It took me 2 months to get him in for a check up because they weren’t accepting new patients when I called the first time and when I called the second time they were booked for the month. So I finally get an appointment set up and I don’t get the referral I needed for my son. I’m now here again for a follow up and they don’t tell you that each time you come here you need to have your insurance card. Let alone they send out a message confirming the date and time and when I get here it’s 30 min over the time they sent. Also I filled out the paper work for the first time visit and they didn’t even put it in. They had number from YEARS ago. Please don’t bring your children here unless you’ve canceled your plans for the rest of the day.

Team 10

I am now on my fourth child going to this Drs office in 8 years and I have very few complaints. They are always super nice and all the doctors I have came across are helpful and try to help treat or resolve issues that my children have.

Sara Kreider

My kids have seen a few of the physicians and they have all been wonderful!

Grachy Vazquez

Karen Williams

CNAs rude and inexperienced never take my child there they need to rethink who they hire

Business Hours of Atrium Health Levine Children’s Cabarrus Pediatrics in North Carolina

SUNDAY
CLOSED
MONDAY
8AM–5PM
TUESDAY
8AM–5PM
WEDNESDAY
8AM–5PM
THURSDAY
8AM–5PM
FRIDAY
8AM–5PM
SATURDAY
8AM–12PM

PHONE & WEBPAGE

Atrium Health Levine Children’s Cabarrus Pediatrics en North Carolina
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