I can't begin to explain how frustrated I have become with this office. I have four children and have used this office for 10 years. The amount of hours that I have spent waiting to be seen in this office is probably equal to literal days. Three hour + appointment times where I spent maybe 20min (that's being generous) face to face time with a doctor and that much or less with combined ancillary staff; so the rest of that time, we've spent sitting and waiting like our time is meaningless and inconsequential to the staff. I have always been pleasant and gracefully accepted it for what it was and tried to remain understanding and never complained. However, today my daughter had a check up. We were about 10 minutes late. I stood behind the receptionist who was leisurely speaking to the person in front of us for over five minutes while I yet again, patiently waited. I checked in and although, I'd already written my daughter's information in while the receptionist was doing something else, she diverts her attention to the sign in sheet, and then asks me the patient's name. Like, she can't read? She then says, "her appointment was as nine, I'll have to see if they will see her." She picks the phone up to call in the back and I remind her that I had waited behind another patient for over 5 minutes. She cuts her eyes but of course doesn't provide that info to the nursing staff when she calls to the back. She replies to the person on the end of the line "they'll need to reschedule?", hangs up the phone and starts to tell me how they can't see her. I was so shocked at the hypocrisy and lack of customer service that I simply stopped her and left with my daughter. We will not be back. I will reschedule her alright, with a new practice!