Reviews of Purcell Carol (Doctor)

Victoria Villanueva

There appears to be a systemic problem, primarily from a lack of leadership and investment in quality patient care by the PAs, doctors, and the administrator at Western Dermatology. The leadership at any organization sets the tone, culture, and expectation of customer care. It is this complete and utter lack of ethical leadership that is at the root of the most unprofessional and disrespectful patient care experience I've ever had, with Ms. Carol Purcell, physician's assistant, and Mary her medical assistant. When one has to see a health care provider, it's because we are at our most vulnerable, we have a problem we cannot solve on our own and we need a medical professional's help, otherwise, we wouldn't be there paying outrageously exorbitant fees to get treatment. Ms. Purcell and Mary exploit the power imbalance and their patient's vulnerability, and behave in the most demeaning, disrespectful, hostile, unprofessional, and unethical manner I have ever experienced from a health care provider. Ms. Purcell, and everyone at WDC, I really do hope you read these reviews on your service and your practice (they're not pretty) and deeply reflect on the substandard and poor quality of care you provide. I genuinely hope you use these honest and genuine assessments of your service to make systemic changes, from the top to the bottom, to the way you do business. No one deserves the poor level of patient care you provide. To anyone suffering from a skin condition, please heed this warning, DO NOT GO TO WESTERN DERMATOLOGY AND DO NOT SEE CAROL PURCELL. If you are looking for true professionals to provide your care and develop solutions to your health care needs, please seek another provider.

Stacy Snow

I chose to see Ms. Purcell because it was the quickest appointment I could get. After a small wait, she came in and did a very perfunctory exam and then tried to sell a treatment from the spa to me. After that she did a biopsy on a mole and ordered blood work with no explanation as to why either was being done. I was told by her nurse that she would call me with results within 10 days. I obtained my own results for both the blood work and the biopsy after 3 days- both with positive results. After 7 days I called and left a message to have her return my call with results and got no response. At 10 days I put in a request through the website to have her call me regarding my results and had a member of the billing staff call me to tell me that my results were not yet available. Obviously this was a flat out lie as I was holding the results in my hands. As of now- 14 days after my appointment I have yet to hear a word from her or any other staff member at the office with a result. This is unacceptable and borderline dangerous. I have already seen another dermatologist to have this taken care of. Not only would I not recommend going to this practice, I would warn against going there for any reason. I have never seen an office run this badly. There is only one star given because the option for zero is not available.