Reviews of MedExpress Urgent Care (Doctor)

spoons

Expeditious, very friendly, thorough & knowledgeable

Lyz Rosecrans

Been there 3 times now and they've always been great. I have used "minute clinics" before and it seemed if you didn't have full blown symptoms for a week they wouldn't diagnose you and we'd end up at regular dr anyway in a few days. This place is different.. quick waits and they are just like going to the regular dr

Stacia Ray

I'd never been here, as I usually go to Chanhassen Park Nicollet Clinic. I'd recently switched insurance, so I thought I'd try a non-PNC urgent care, ideally one in EP where I live. When I called this one at 7:35, shortly before they closed, the woman on the phone was not only SUPER nice, but she said my son could be seen as long as we arrived by 8. Well, we got there at about 7:45, and we had ZERO wait time (that has never happened at Chan PNC!). My 7-year-old was really sick, high fever and nausea, and the entire staff was SOOO sweet to him. The front desk, the nurse, the doctor...all very kind and attentive! They gave us answers (and stickers!), and we were home by 8:30! A few days after we left, the staff called to check on my son, and when they got my voicemail, they called again over the weekend to make sure he was okay now. Don't get me wrong: I didn't DISLIKE Chan PNC, but I definitely liked MedExpress EP better, and I will come here again (well, but hopefully not anytime soon). :)

Jonathan Holmen

Stopped by on a Sunday as they were the only place still open within a reasonable distance to us. Very friendly staff and very knowledgeable. I would visit again.

Lyuba Netu

Lost my pee cup? I needed the test for a job.tryed talking to.them on the phone they pretended they didn't know what's going on. My employer never got the results that's what's going on

Kevin McColl

although the initial problem with the billing turned out to be an issue with my insurance company not sending me the credit card. This place actually is very good and probably more professional than the other places I’ve been at.

Shelby Hedge

I would not recommend this place to anyone.

Noah Wilcox

First time experience and service was excellent, staff was very kind And provided excellent care. Highly recommend if you live near by.

Maria Dorgan

Absolutely TERRIBLE experience here. Avoid this place like the plague. Stuart treated me like crap, wouldn't let my boyfriend back to see me when he came back with my insurance, and then LOCKED MY BOYFRIEND OUT OF THE BUILDING when he stepped out to the car to charge his phone. Made a terrible day even worse, I wouldn't go back if I was dying. Also pretty sure they gave me doses of the same medication instead of giving me anti-nausea medication, since my nausea never went away and curiously the nurse said the medications were in the same syringes and were the same color. When I feel better I'll be filing a report to the State of MN about this place... worst medical treatment I've ever had, this place shouldn't be allowed to see patients. Wasn't given anything for pain or nausea to take home, either. So floored by the lack of care.

peter Peterson

Took our 16 month old son in on a Saturday for what turned out to be an ear infection. The entire staff was very friendly from the front desk all the way through the visit. We only had to wait about 10 to get in which was great. Our little guy was very fussy but they were extremely patient and got us on our way as quick as possible. Nice, clean and new facilities... was a very pleasant environment and visit.

Luis Magistocchi

Super friendly staff from the moment you walk in. We took our 4 year old son and waited less than 15'. Jim was great in keeping our son calm while he took his vitals. And NP Kimberly was also kind and caring.

Nezar Alzeer

I went there to do my drug test. I asked the lady at the front desk: how long does it take to do the drug test, her answer was with a bad attitude as long it takes you to pee

Sammy Zq

Avoid any place that is tied to United Health - UHG. Very bad customer service - utterly nonsense policies. They are happy to send the bill to collectors - rather than arrange a pay plan with you. Not sure how it makes them money. If you really need urgent care - go to Fairview Southdale or Park Nicollet @ Chan - they are much better.

Kris Adkins

Fast, efficient, new and clean

Jana Morse

People are so friendly

CP

I unfortunately had a very unpleasant experience with this location. My associate, employee and I all dealt with Saba. She was abrasive and unprofessional, and unwilling to assist in a pleasant, never mind professional, manner. My office came to find out she was extremely rude to our employee at their site, so we followed up to find out more information regarding the situation. Her delivery was condescending and rude, and she was unwilling to be helpful or explain policy in a pleasant manner. Due to her poor communication and attitude, I asked to speak with a manager. He delivered the same message much differently: pleasant and professional, and willing to explain policy. Due to the nature of this business, I was very disappointed with the customer service received from Saba, our first point of contact. We ended up calling a different clinic that was much more cooperative and able to assist. Hoping this improves going forward!

Zach Prim

Went to this place. Told them I was in network. When I spoke to them over the phone they gave me an estimate for doing a simple strep test. Said it would be under $100.00 potentially even cheaper. I go in. Test 1 indicates nothing so I have to spend another day with the pain of strep before the second test comes back positive. Next time I call back about the cost they say there is nothing they can do an instead of trying to work with me send me to collections. I'll pay the bill, just do yourself a favor and go somewhere with some customer service and who actually want to see you feel better.

Kevin Unterreiner

Friendly staff and very convenient. Would use again if needed

chauntayna nelson

This is a clean and organized clinic. The staff were kind and efficient. I waited maybe 20 minutes to be seen and was treated within an hour of walking in the door. The NP (Kim, I believe was her name) was very nice and listened to all my concerns. Thank you to everyone there!

Cheryl Foster

Friendly folks!

Megan Pavlisich

I had to come in for a drug test for my new job, and I have anxiety when doing urinalysis tests. My collector Elena was not only hard to understand, she spoke very softly and was turned away from me when she spoke which made it even harder to understand her. It took me at least 20 minutes to go. She asked if I was okay which knowing someone is there, I can't go. When I finally got done, I had to act as if nothing was wrong after sweating the whole time. I came out to find her sitting on the floor to which I apologized for taking so long. I was extremely close to giving up on the test. Never in my life have I ever been so embarrassed. I'm never going back here again.

Sheryl

We arrived on a Saturday about 30 minutes before closing. The waiting area was empty and my young adult son was taken back after about 3 - 4 minutes. He needed an antibiotic for an infected incision and they were able to provide the filled prescription right there rather than sending us to a pharmacy. Everyone was professional and friendly.

Megan Baney

Super friendly staff and very fast services.

Suzy Johnson

It took too long for my 16 year old daughter to be seen for mouth pain (a probable infection) so we left after waiting over an hour without seeing the doctor when we were told there was still another patient before us. Very disappointing and a big waste of time for two busy people. Will be going to Park Nicollet in the future instead.

Rachel M

Amazing staff, always going above and beyond to help. They are not out to suck money out of you, like most regular clinics. Their Nurses and Doctors are even willing to speak to their patients over the phone when needed. Thank you, EP MedExpress! :) -R. Blundy