Reviews of Harvard Vanguard Medical Associates Concord (Doctor)

Charlene Gilchrest

I’ve seen Dr Gomez for years. She’s ok. They do try to “encourage” you to see “their specialist’s” but I’m not seeing Specialists all of the time so hasn’t been an issue. The front desk of the internal medicine when you check out are extremely rude. You just sit or stand there waiting and they don’t even acknowledge you. Even when they don’t have another patient. I just had my physical and when I was checking out I actually had to interrupt their personal conversation because I had waited and waited with no acknowledgement. A simple; “I’ll be right with you” so that the patient knows, they know, your there, would do. This happens every time! They act like they are doing you a favor by doing their job. Ridiculous!

Jennifer Querbes

If you are at all concerned for your health, avoid Harvard Vanguard completely. I recently had an appointment. 1) The NP didn’t perform my pap smear correctly. This is a life or death preventative procedure for many women. I’m forty years old and I have been getting this procedure for two decades; I have never had an inconclusive result. Never. I’ve had negative results in the past, so this is not an inconsequential procedure. She said during the exam she saw some blood in my sample, which might taint the results. So why didn’t she redo the swab right then? I am now forced to pay for a second procedure out of pocket or wait three months to have the procedure done again, but also for a fee. I would have to wait one year, in which time a great deal can happen if there is a problem, in order to avoid paying for a typically preventative procedure. When I spoke with the NP, she put it on me, indicating I must have had my period. What woman gets a pap smear while she has her period? No one. I told her I had my period over a week before. 2) Her office billed my insurance incorrectly causing me to incur a fee. My insurance company realized the error when I called, but Atrius Health called me to make sure that I knew they were choosing to refund me, but they had not incorrectly billed me. For the sake of your health, go elsewhere.

neiva de oliveira

(Translated by Google) Used to be the best place. Now that they are growing is the worst. My primary care cancel my appointment two times, one after another. Second when you have an emergency, never schedule with my primary care, always try to put us with another doctor. It was the best place to go, but now that they are growing it has become the worst place in the world. My doctor canceled the times I had with her twice. When I have some emergency they never fix up with my doctor always trying to push us to strangers! (Original) Used to be the best place. Now that they are growing is the worse. My primary care cancel my appointment two times, one after another. Second when you have a emergency they never schedule with my primary care, always try to put us with another doctor. Era o melhor lugar para ir, mas agora que estão crescendo virou o pior lugar do mundo. Minha médica cancelou os horários que eu tinha com ela duas vezes . Quando eu tenho alguma emergência eles nunca arrumar horário com minha médica sempre tentando empurrar a gente para estranhos!

Young Kim

Terrible, horrible, miserable... Such an inefficient system. You will have to go through loops of incompetent operators just to make an appointment. And that's only the first of many hurdles.

Deborah Coalter

I always have excellent care here.

Alyssa Cignotti

pharmacy staff is not trained well and is super passive aggressive. clarification was asked and Addison was completely passive aggressive and irritated with my confusion. better patient treatment should be taught. never had a problem here before but because of her I will be changing pharmacies.

S H

Wow could I rate this place any lower? After 40 years with the system (starting with Harvard Community) We finally called it quits! Neither Cambridge, Watertown, West Roxbury, or Wellesley sink to the low depths of borderline malpractice as this wretched location.Absolutely rude nurses, especially Caroline, who should be in another business where she won't deal with human beings especially ones under duress (Stephanie was not bad though). The are thoroughly non-responsive to questions, phone calls, and needs which resulting in an ambulance visit to the ER. We will miss the fabulous Dr. Kaegi, but will hopefully see him when he goes to a place more deserving of him.

Matthias Jaffe

Best and worst of a large facility. It's a one-stop-shop kind of place with all specialties covered, including pharmacy but when you call, you feel like you're calling a utility company with three levels of "if you want...X... press Y"

bobby boyd

I think HV in Concord does a very good job. I get quality care and many tests done in house. I am not thrilled about often not being able to see local specialists which are in my plan. I have been often happy with in house specialist but they seem to have a high turnover rate. My biggest issue with the company is you often wait 20 minutes on the phone. The online website does offer email contact, appointment scheduling, test results and much more if you do not want to use the phone.

Tourmaline Group

Since Atrius Health took over our PCP's left and they started doing some shady things with billing. They will now bill separately at a physical exam for every item you discuss. I mentioned a tick bite I had discussed with a nurse over the phone previously, and bingo, got a separate bill for that, even though it was supposed to be part of my physical exam.

sara hatch

After our family being patients here for over 40 years ever since they switched to Attrius Health the care for thier patients has gone way down hill. They turned my 2 year old sick son away and refused to allow him to see his doctor unless we paid them a deposit of $500.00 because his insurance accidentally put him on the wrong secondary plan. After speaking with insurance and being assured they would back date and cover his sick visit once the correct plan was put in place within 48 hours Attrius Health still REFUSED my sick child due to us not having an extra $500.00 available for a deposit. I am extremely disappointed as i loved my childrens pediatrician (whom was also my pediatrician) but the Attrius Health company has no place in healthcare especially when it comes to children!!! They do not care about thier patients ,they only care about money! If i could of given no stars I absolutely would of as they don't even deserve the one star. Horrible Horrible do not recommend especially for children.

Google user

I went there for years, and I mean years. They were Concord Hillside Medical and we’re in the old building. Now it appears with the corporate culture unless you are a “Smith or Jones” it is open season on your heritage. I went to their lab to have blood work done, and the employee drawing my blood felt the need to criticize my last name, to the amusement of their co-workers. I called and complained. 8 weeks later, same person, same problem. My concern fell on deaf ears.

Sachi Amatya

My experience with doctors, nurses, and other staffs in pediatric, general and specialist have been very good. During sickness getting same day appointment is also very quick. Having lab and pharmacy there makes it very convenient too. I also use their online health to communicate directly with our doctor.

Lynn Honey

4.5 stars. Excellent location. I love Dr. Allaparthi and her assistant. Check in is super fast/efficient. Pharmacy is on site and meds are available by the time I leave the doctor's office. Almost all of the specialists I need are in one location. I just wish the pharmacy had more extended weekend hours, a pharmacy auto refill/mail away program, a dermatologist, and an endocrinologist would round out the package for my needs.

Dave Burke

If you are looking for a new Primary Care Physician within the Internal Medicine Department go somewhere else. When calling to schedule an appointment you will be placed on hold for a ridiculous amount of time. You are better off driving there, walking in and scheduling an appointment or send smoke signals. Secondly, if you have an HMO and need a referral this is also a pain in the ass as they have outsourced this function to a group that does not always perform this task accurately. Run now!

Laureen K

Professional. Comfortable atmosphere. Always on time.

K. Zil

too many options...too slow

Shan Lu

I just spent almost an hour in order to make a appointment (this is Friday by the way). In the beginning, there's no one pick up the phone; then I was transferred around in order to reach the CORRECT person for make appointment; then when I finally reached someone who were in charge of making appointment and got to know there's no one available to see me that afternoon (it was only 2 pm at that time). So I was then transferred to a nurse to answer my questions, and this nurse was slow talking and didn't help at all. I told her what I need is to have the lab to do a strep throat test so I can be sure if I have the infection or not. I don't want to sleep in bed with high fever for the whole weekend wondering what's going on. She finally reluctantly make an appointment for me. This is the worst experience! I don't like Harvard Vanguard Concord Office. I had seen doctors in Watertown before, and the staff there were younger and more prompt. Here in Concord everyone is slow-paced, it's like in a nursing house. Sorry I am very mean today because I feel very ill right now.

G Gmail

I have had extremely BAD experiences with their Billing Office. The billing office billed my insurance with incorrect codes and the claims were declined so they billed me with the charges. I called my insurance and was told that claims should be resent with correct codes. I call the billing office. But the staff were rude and refused to resend the claims. Finally I had to contact patient relations and eventually they intervened and the charge was dismissed, but really frustrating experiences dealing with the Billing Office!!! For those of you who are considering this practice, pay extra

Jennifer Moffitt

Respectful and caring professionals!

Danielle Mills

Feeling completely trapped. If I want to continue to see my current PCP then i need to see specials within their 4 walls. They will not refer you even if you have had a long standing relationship with another dr, ex eye dr. My options were to go to their eye dept or find another dr. I guess its about keeping the money within their walls not the comfort level of their patients. My suggestion...if you want to see a specific dr then think twice before picking Harvard Vanguard. Endocrinology and gynecology also an issue. I have yrs of my life with these drs and now im told i can't go there. Gross...they are not about the patient at all. Even after speaking to the operations manager nothing was done. Continuity of Care is not what they believe in its yhe almighty dollar....patients beware!!

Foxy Roxy

Horrible no appointment with new Doctor till July 2017. Never answer their phones. I never had this problem in the Medford location. No one seems to be able to help you even to get into make an appointment your expected to call the next day to see if any doctors are available to see you. What a joke....will be looking for a new doctor soon.

Lois Andersen

I have been Dr. Gomez's patient for many, many years. After a very disappointing experience with another physician in the group, I was ready to head to Boston. When I asked a very respected specialist to refer me to a local primary care doc, he sent me to Dr. Gomez. She has been particularly careful and attentive at all times. I could not be more pleased and thankful for her.

Franchi Majluf

Went in for a physical for the first time in years, the process was seamless and everyone was friendly enough. Dr. Shung is very professional and maybe a bit harsh, but I totally deserved that. Sue from the lab was very friendly and talked me through the bloodwork because I was terrified. Overall a better experience than expected! Will update the review if the billing or follow ups change my mind.

Keith Shaughnessy

I have had a nightmare experience with Harvard Vanguard. The corporate culture is profoundly condescending. I have had better service at the Registry of Motor Vehicles. Every question is greeted with disdain. If you have any choice go elsewhere. If you are currently there,please, do not remain silent. You are your own advocate !! I use my real full name with all my reviews , lets see how that goes.

Elisabeth Carter

Unprofessional hysterical lab tech made my visit, including a wait of an hour, the last there. CAVEAT I sent a letter of complaint and I was very impressed by the courtesy and responsiveness of the HVMA director who got back to me. It turned out the hysterical lab tech was an outside contracted worker. He agreed she should apologize or not be working at HVMA. I never received any apology from her so I imagine she was assigned elsewhere. Those I dealt with who were permanent employees, from what I could tell (can’t be certain about the whole mobile MRI situation) WERE professional and courteous. That woman was clearly having a bad day, and put a big damper in mine, but I’m pretty sure she isn’t working at this location anymore. Thought I should clarify my original review.

Carol Adhanom

Very Good health care. Highly recommend from pedi to to the specialists.

FM Hall

Nice faculties and providers

Lynne Weymouth

We love it here! Doctors are all great, billing department is great. Whenever we've had questions or concerns they've helped to explain things in a courteous, friendly manner. My works insurance is difficult to deal with, being able to deal with such helpful people Harvard Vanguard has been great.

Mitch Ferullo

Excellent customer service, great atmosphere and the doctors have always been ready for me on time.

Gabrielle Prosnitz

My family and I have had excellent medical care in the Concord facility, ranging from pediatrics to internal medicine to travel medicine services and more. Although this has not impacted us directly, some of my friends have experienced frustration since they switched from being Concord Hillside to Harvard Vanguard. They each have had 20-30 year relationships with outside specialists for their medical conditions. Their insurance covers these physicians and they want to continue their trusting relationships. When they have been refused referrals to these physicians because Harvard Vanguard wants to keep the referrals to physicians within their own organization. As a result, some people that I know will be switching to primary care doctors who are not within the Harvard Vanguard system.

Jaime Cooper

I take my daughter here for her pediatrician. It is great when you're there. They are primarily on-time and ready to go. The downside is (as many have stated) the phone and phone wait time. As I sit here, I've been on hold for 14 minutes just to tell someone that I needed to talk to a nurse...they answered and put me on hold again to transfer me to a nurse. Getting someone on the phone with pediatrics is a nightmare.

Joyce Gong

This facility looks nice but is poorly managed. Wait time is super long. I waited over an hour for a scheduled vaccine shot. Getting a referral from internal medicine can be a night mare.