Reviews of Visage Dermatology and Aesthetic Center (Doctor)

Lisa Wicks

My first visit as a new patient was a pleasant experience; in which the staff was very informative and displayed wonderful customer/patient services. In addition, Dr. Sharleen St.Surin-Lord was phenomenal...she have to be amongst the best in her field!!! She is very knowledgeable, experienced and spends quality time w/her patients to get a full understanding of your condition and the necessary steps/procedures required for treatment ...I left the office feeling very confident & pleased!!! I highly recommended her services!!!

Kmbs

I've had more than a few rude encounters with local well known dermatologists. Dr. St.Surin-Lord takes time to examine my concern and skin. She explains the regimen and always provides exceptional customer service. I haven't experienced long waits to see her. Most of all I am happy with my results!! I noticed improvement with my skin within the first week of using the prescribed products. Dr. Lord was my daughter's dermatologist first and she is acne free for the first time in over 3 years!!! Thank you, Dr.St. Surin Lord.

Brian BURGESS

My wife says the Dr. Is amazing. She even allows quick visits to patients for a breakout etc. The receptionist was extremely rude today. I simply asked if the Dr. would be in to set my wife's up for possible breakout visit. This led to statements like youre not the patient. I was only asking when be Dr would in for a patient. The call quickly became a debate. I was polite the entire call as she hung up on me.

Deanna Battle

My experience was horrible and not worth the money. I called the office to complain about the 500$ facial products causing a reaction to my face. I received a call back days later telling me that the Dr Surrin is out of the country. Monica the receptionist stated she will try to get in contact with her . I am assuming she never did because I never received a call back. I called again and left a message to go through the same process of not getting assistance. Finally almost two months later the Doctor called me and told me to come in today at 9:50am. I took off work and was in the office at 9:40am. The office was packed and I was told I had 8 people ahead of me. Noooooooo respect for my time or the time of the other clients waiting.

Ebonee Outlaw

The doctor is ok. However, the staff will book a follow up appointment with or without your consent and then bill you a no call no show fee of $100 for an appointment that you had no clue about or that you canceled weeks in advance. That's really ashame on how they scam people.

Lanae Butler

Dr. Surin is the nicest person ever. She’s friendly, welcoming, and down to earth. She’s really knowledgeable in her field. She takes her time getting to know you while getting you out in a reasonable time. Her staff is also really friendly and are there to help you understand anything you might’ve missed.

N D Akwara

I'm seen here once monthly and wait times typically run 60-80 minutes. Front desk staff is not terribly professional. I've experienced the same as fellow reviewers with an $100 charge for an alleged no-show when I canceled the appointment with more than 24 hours notice. I had to battle with the billing department to have it removed. Despite absurdly long wait times, this doctor is exceptionally personable and skilled. She apologized for my being turned away and forced to reschedule by the receptionist the last time I came in due to forgetting my wallet and not bringing my $30 copay. My mom is a patient of Dr. St. Surin and referred me.

Jasmine Winters

Awesome dermatologist. Great interpersonal skills. The doctor and staff are amiable. The doctor is knowledgeable in regards to treatments and options.

Alaa Chalabi

The doctor is not the best still she is kind of OK, however staff made a mistake and booked me an appointment without my request then billed me a no-show fee without even confirming the appointment by phone.

Michael Smith

Doctor seems knowledgeable but the hour long wait both times I've been there only to be seen for about 10 minutes isn't worth it.

Chareese Robinson

Great service, great atmosphere. Going to this dermatologist puts your mind at ease with the spa ambiance in the waiting room. Dr. St. Surin-Lord did a great job putting my mind at ease. After my first visit, I knew I was in good hands.

Barbara Hanson

I came to Visage and saw Dr. Lord with a horrible acne problem that no other doctor could help me with. She took great care to talk to me and prescribed a topical medicine that worked almost immediately that was 5 years ago and I barely have a mark on my face I thank God for Dr. Sorin - Lord