Dr. Powers has been my surgeon for years. I went to see him two weeks ago, an appointment I’d made a month in advance. When I arrived I found out that he was running two hours behind schedule. Ok, no problem, I can understand that so I waited. When I eventually saw him, it was as though we’d never met before, though he’s not only performed surgery on me, but I’ve seen him at least ten times. I could tell he hadn’t even looked at the images I’d brought because he was so busy, but to make things worse, he claimed he needed to see my images from a year ago to compare to. He was given those images last year. To sidetrack me, he then sent me for xrays, as though he needed them. Got the xrays done a week later (more time off work) went to drop them at the Chevy Chase office only to find nobody there. I called the main phone number and was told ‘the front desk person is at lunch and should be back soon’. Two hours later, nobody showed up, so I now have to Fedex my disks to him.
Dr. Powers is a top notch surgeon, but his practice is so unorganized, and you have to wait at least a month if you’re an existing patient, probably months if you’re a new patient. Just be prepared to get the runaround until you finally complain. At that point, if you’re lucky you’ll get to see him and maybe, just maybe he’ll remember you and actually have all the information he needs. If not, be prepared to take time off work for multiple appointments.