Reviews of Annapolis Dermatology Associates: Dr. Lisa Renfro, MD (Doctor)

Harold Everett Jr.

Lisa is great. Very caring and highly skilled, top in her field and just a really nice person.

Jeannie Hoffman

Both of my parents were patients of dr. Renfro's. amy & Michael hoffman. She was spoken highly about.

Brooke Dirusso

I am in agreeable with all of the other reviews. 465 dollar collection on my credit report for an appt I had 2 biopsies for.

Joan Courtney

This is the best run practice I ever experienced. The staff wonderful and efficient. The doctor I saw, Dr Meskey, was caring and listened to my history and issues and had solutions to my health issues. Wonderful first rate practice.

Ned Criscimagna

Never have had a problem. Always professional care.

Zachary Ingram

The service rendered was fine, but this office completely botched the billing of my insurance and after 6 months of trying to resolve through Dr Renfro's office, my insurance and LabCorp, nothing was resolved and I am out $310 in order to make this all go away and save my credit from being jeopardized. This was an enormous headache and I will never go back because of this.

Kathy Englar

Dr. Renfro is supposed to be a Mohs specialist but based on the two skin cancers she removed from me and one from my Mom, she cuts once and very deep and when the scar is terrible, she is not the least bit interested in giving you guidance on reducing the scarring. I have since had a third skin cancer removed by a different Mohs surgeon, who went through 5 cuttings in one visit and I don't have a noticeable scar - the surgery was on my forehead at the hair line. I think Dr. Renfro was just too busy to be bothered with doing the job right.

John Stone

I went there to get a skin check since I had Basal cells several years ago. They were recommended and I figured I would give them a try. At the skin check they did a biopsy of 3 spots. They called me twice and left a message but when you called back to their lab they won't answer and it goes to voicemail. After several attempts I called the office and asked to speak to someone about my results since I evidently had something out of the normal. I finally got someone on the phone and they said I had Basal cell and would require a MOHS surgery and possible skin graft. The other 2 spots would also require surgery and I would have to make 3 different appointments for each spot, with the Basal cell taking up to 6 hours. So I need to come in 3 different days for each surgery? They gave me scare tactics that my moles could possibly turn into cancer and need removed. At this point I called my Dermatologist I have seen for years and made an appointment and took the results. He looked me over and looked at the results and advised there is nothing to worry about and come back in 6 weeks once your biopsy spots heal. He said I just want to see where the eraser size spot of Basal cells were and if necessary scrape them if some remains after their large biopsy. The other two areas they wanted to perform surgery on he stated are normal and nothing to worry about. This place is all about getting your money for unnecessary procedures and trying to scare you.

Tom McCollum

I have been a patient for over 5 years as well as my wife. We've never seen the doctor but have seen Reed Raleigh, the PA. We usually go together on the same day. We received bills for our portion of the services. I sent two separate checks for each bill. I received a nasty worded collections letter that intimated that I had not (or could not) pay for the services. I sent back this letter along with proof that I did pay the bills. Guess what? I just got my account sent to a Collections Agency! That's awful service.

chelsie yingling

I was on hold before talking to ANYONE for 15 minutes... I'd rather go to a whole new doctor than deal with the terrible patient service

S Gardner

Once you are under their grips, they keep "noticing" things that need to be biopsied then removed. Each time, being charged a copay and a "surgery" fee for a nurse practitioner to do a biopsy. They have figured out a billing code that they bill your insurance with and insurance won't cover it, so you end up having to pay it. Also, I was told that I "HAD" to schedule an appt for follow up. Not to mention, their reception area is filthy. Under the chairs and especially by their Keurig. The baseboards and french doors are disgusting. This wasn't a "oh it was overlooked". I monitored this for a period of 3 months, while returning for appt after appt and its just as dirty as the first time I was there. Fair warning.

Brian Goodrow

When I have had appts with Dr Renfro, all has gone well. However the attitude of those who work for her practice has slowly degraded over the last two years, in my opinion and the opinion of other patients. It’s as the staff feels that they have a service that cannot be replicated elsewhere close by. I feel like the female receptionist has given horrible customer service at check in. My entire customer experience from the receptionist to the PA was poor. The woman who walked me back to PA was very nice. I then had to wait 30 minutes to be seen. The check out people were very nice.

Les Goldberg

Excellent medical staff, very professional. Unfortunately the admin staff is not as strong. Tried calling in for over a hour to talk to a person in charge. Was "disconnected" four times. The required prescription was called into the wrong location causing a potential 5 day wait versus a same day pick-up. Finally had it corrected. It's a shame - this would had been a 5 star review - if not for the call-in frustrations.

Denisa Protani

I was a patient of Dr. Renfrew. After a biopsy I was told I needed a spot remove from my back. I was contacted by them 3 days before and told I need to put down a, $375 payment prior. My insurance covers the procedure but I was told that as,I have a $809 deductible (which I have already met) I would have to provide this in advance. I have the money but it is the principle of the thing. This office from day one has seemed much more interested in profit the care. Will find another office that is run differently. FOLLOWUP: After requesting that the doctor call me I did receive a letter from Tammy in their office. I told her I would like to hear from the doctor and she responded "That's not going to happen". I have good insurance and am able to pay but the way this office handles things is not acceptable. And, if the Dr. feels she is above calling patients that have an issue with the office, I have made the right decision going to another office for care.

David Prevost

In my opinion - quick, professional, friendly and competent. I have had no issues and only positive results with Dr Renfro and PA Reed.

Brad Mil

The patient service is poor. I was disappointed that my full body scan was so very brief.

lauren de

I made an appointment with Annapolis Dermotology Associates and was instructed to arrive 45 minutes early to fill out new patient paperwork. My appointment was at 1:45 PM and I showed up at 1:00pm. The paperwork took about 5 minutes to complete and I expected to wait until my appointment time. I did not expect to wait until 2:30 PM to be called back. That is 2 and a half hours spent in their waiting room. I found this entirely unacceptable.

Beverly Gibson

Very thorough. Has caught several early stage skin cancers and removed. I went to her for a Mohs removal on my nose 15 yes ago. They went down three levels and left no scars. At my age go every year for body scan.

Colin Murphy

Well, I just got back from my appointment, showed up about 15 minutes early, checked in, girl at the counter was very nice. Was in and out, procedure done, by a very nice young lady I might add. For total time back to my car in 25 minutes. Nice job!

Richard Webster

I have an extremely rare genetic form of Basal Cell Carcinoma. I have had thousands of Basal Cells removed over the decades - by the best of the best around the country... Dr. Renfro removed a hundred or so over a 5-year period... There is no better Mohs surgeon in the U.S.

Mary Pratt

Not everyone has the opportunity to be cared for by such an expert clinician and team. The attention given to the work performed on our precious bodies is a welcomed gift to Annapolis.

Linda Carlson

Just got off the phone with Jody the billing person. Questioned a 10 minute office visit with a $183.00 charge for liquid nitrogen for a brown spot. No problem with the office fee and co pay. It was not the reason for the visit. The original scheduling of the visit was for a ugly, raised , skin lesion that dissipated while waiting for the appointment. Had I been informed that the liquid nitrogen squirt, @ $183.00, may not be covered by insurance, I would have declined. Jody response was I need to know what my insurance covers and I do agree with that statement but she did not need to hang up on me. How do you know if something is covered if the information was not available prior to seeing the provider?? Is their no such thing as disclosure? Even with disclosure the price should be available from the provider prior to the act. Informed decision as to accept or deny a treatment is the right of the patient. I have 40 years of health care experience and understand insurance, capitation, reimbursement, CPT coding better then the every day person. The office needs to pay closer attention to those who are retired and on fixed income when it comes to an expensive treatment that may or may not be covered or necessary. I will be contacting BCBS since Jody hung up on me for no reason other than I questioned her comments. I will pay my portion of the bill for 183.00 for 8 sec of liquid nitrogen . It was a beautiful office and everyone was very nice and professional during my visit.