Their billing system is terrible. They filed a claim to my insurance company with a wrong ID in 2014. Of course it was denied, which I didn't know. About one year later they sent me an invoice for the claim. When I called the billing office, they even couldn't locate the bill and asked to pay another bill and gave me an OK. I thought it was finished. Then they sent the bill to a collection company. The collection company called me every Saturday. I requested documents from the collection company and found the wrong claim . I contacted the UofL billing office and and they accepted it was their fault . They promised me that the collection company will not contact me again and the issue will be resolved. However, I found out by chance that the collection company filed it as my debt to the credit reporting agencies. The collection company said they were told to "hold", meaning not contact me but the account is live. My insurance company instructed them how to file it correctly. After numerous phone calls, I was told that the debt history will be removed from my credit report; but, it is still there as my debt( about one month after I was told it)! Still the collection record is in my file. Due to this, I have spent numerous hours and now I have to pay a penalty interest for home equity loan.
One more thing. they filed another two claims wrong. My pediatrician is an in-network doc, but they filed two times as an out-of-network doc. So I had to pay more. My insurance company contacted UofL billing office to fix this; but, still I haven't heard from UofL billing. I am done with this clinics.