Reviews of City Dermatology and Laser (Doctor)

Kelly Barry

Dr Long is fantastic! Her staff is always kind, helpful, and professional. I've been seeing her for over 5 years now. She's incredibly detailed and thorough (measures everything and records it to note changes, but doesn't immediately start cutting which I appreciate). I've worked with MANY dermatologist over the years and she and her staff are by far the best. HIGHLY RECOMMEND! I've moved and its worth it to drive in for appointments.

Stephen Wacksman

Dr Long squeezed me in on short notice. Always very pleasant and professional.

Cindy Plumley

Dr. Long was very personable, efficient, and intelligent to my concerns. office staff was very proficient and friendly.

S Brown

Dr. Long is very knowledgeable and kind.

Sally Gaines

I'm always greeted promptly when arriving for my appointment and I never have to wait to be seen. Lana Long always addresses my concerns and takes action when necessary. I highly recommend Dr Lana Long and her team of professionals, for your skincare needs.

Melissa Brown

The staff and dermatologist carried out my request and concerns in a perfunctory manner. I won't be going back.

Clara Meyers

I have been going to Dr. Long for the past three years. The staff is very friendly and the wait time is usually minimal...I can be in for a skin check or spot removal on a lunch hour and have time to spare. Dr. Long also really takes her time to look you over and address any concerns. I've been very happy so far with the care I have received at City Dermatology.

Warren and Susan Nock

Very efficient and pleasant experience overall.

Emily Glockner

I've had nothing but amazing experiences with Dr. Lana Long! She is thorough and does a great job of explaining everything in an easy-to-understand manner. I love the location and convenience of the office as well!

Brett Peterson

Dr. Long and staff are always super nice and helpful with any questions or concerns. They are always on time and never keep you waiting, which I appreciate.

Em Bowling

Very rude when I called to see if they would take my insurance I was totally rejected in a rude huffy manner and told to check with my insurance. I told them that many places will be happy to check and that I thought that seemed a little off putting and rude.... when I said this I was rudely told that was my opinion!!! If this is how you’re treated up front imagine how they treat you behind your back. Wow!

Kaitlin A

I had the almost exact same experience as Marie S. wrote on here back in 2016, which appears to be hidden on this page. Like Marie wrote, I showed up to my appointment only to find out that Dr. Long was out of the country for some sort of "training", which now that I am reading Marie's review was most likely a vacation as well. The appointment was canceled and yet no one had attempted to contact me. I asked why I was not contacted and the woman at the staff who has been incredibly rude the entire time I have been coming here told me they tried to call me and couldn't reach me. Come to find out that the number they were trying to call was my old phone number. I told them I had a new phone number for over a year now and was told it was my responsibility to give them my updated information. I kindly disagreed and explained that since I had not been seen in over a year my phone number changed and no one asked me to update paperwork, like most healthcare providers do when you haven't seen them for a while. This is their responsibility, not mine. It had been over a year since my last appointment and they did not have my updated phone number. I asked if I could see the paperwork they had on my file and saw that my email address was listed on the paperwork. They didn't even attempt to email me and let me know the appointment was canceled. Needless to say I was very upset as I had rushed to get to this appointment on time, parked in the garage, etc. I had been waiting to see Dr. Long for over a month and then come to find out she canceled my appointment. Begrudgingly, this woman told me she would talk to Dr. Long about it and rescheduled my appointment. I told myself I would forget about this experience and decided to give it another try as I really didn't want to look for a new Dermatologist. The second appointment went much smoother and I received the treatment from Dr. Long and was pleased. I know Dr. Long is a quality Dermatologist, but it is unfortunate that her staff is giving her such a bad reputation. Today, I went for my third round treatment that I had been waiting for and I was excited to see before and after photos and see the results of the BIG investment I was making to clean up the acne scaring on my face. My appointment was at 8:00 AM and I was fighting morning traffic so I called to let the front desk know I was running about 5-10 min behind. I was told in a rude manner that if I was not there within 10 min I would need to re-schedule. I kindly asked why the policy changed as I thought the window of time was 15 min. I got to the parking garage and ran as fast I could to my appointment and called the front desk to let them know that I was coming. The lady at the front desk was again rude to me. I got to the front desk and signed in, I was brought back to the room and the nurse was working with me to start the service. Then, Dr. Long comes in and tells me that her staff told her I was rude to her and that she wouldn't see me! The entire experience was ridiculous from beginning to end. I knew in my gut that I didn't have a good feeling about her staff and even Dr. Long her as a person. I do not think the staff is personable or genuine. My spidey sense went off from Day 1 and I should've listened to it. I will NEVER return to this office again. I wish to be treated with respect and to receive some flexibility when I am spending HUNDREDS of dollars at your office. It is a shame the way I was treated today. You might receive quality treatment, but you will sacrifice extremely poor customer service along the way.

Lori Bricker

Yes, the front desk staff was perfunctory, but Dr. Long was thorough. I felt she answered all my questions and concerns. Her nurse was also thorough. I appreciated the professionalism and will go back. I have been looking for a good dermatologist for a few years. This one took her time with me, explaining to me each step. What the Dr. didn't cover, the nurse did. Thank you very much!

Charles Fajardo

I have been in to see Dr. Long a few times now for various skin problems and have always been satisfied with the care I have recieved. Dr.Long is very personable and the staff friendly and helpful. I recommend City Dermatology & laser if you need to see a dermatologist or are in search of cosmetic services.