Reviews of Pediatric Group Associates (Doctor)

Melissa Ramirez

Doctors are great. Front desk staff and billing staff kind of suck at times, but worth having to deal with them to have my kids under great doctor care.

Cathy Strelow

The office is definitely not customer oriented.

Dezerae Graves

My daughter been going to this office since she was born. She is six years old now. Came to this office because Dr. Moen took me in as a patient for my daughter. He was a great doctor to my daughter. He retired last year. My daughter has mediacaid because I can’t afford health insurance because I’m in nursing school full time. Ever since doctor retired I felt uncomfortable already due to them looking down on mediacaid patients. Last week daughter was sick so took her to walk in clinic and her new doctor Scott denied to see her because my insurance changed. Never seen that before. It was a bad experience. I took my daughter to er cause her own dr office wouldn’t see her and she end up having a upper respiratory infection.

Rj Banowetz

Appointment time at 4:30. Arrived 15 minutes early. Filled out paperwork. Was called to the back at 4:35. Weight and height checked. Told to disrobe for physical and doctor would be in shortly. It has now been over 45 minutes for doctor to be in shortly...and still waiting.

Jacqueline Fisher

I’m new to the area and was looking to get my kids established. I called and was told they will take my information and then let me know if my kids were “accepted as patients.” I’m a single mother working full time and my kids have BCBS and United Healthcare for insurance (paying biweekly premiums) I did recently apply for Medicaid as my daughter needs braces and I cannot afford $10,000+ upfront ( and that estimate is based on what it would be after her Delta Dental pays). I was told Medicaid would be a secondary as her Primary insurance pays first ( obviously) I have NEVER even used her Medicaid card as I only need it for her braces and was told by the caseworker at the Medicaid office it was my “choice to use or not use the Medicaid card.” This Drs office looked on the Medicaid website and found my kids names listed as eligible even though I did not disclose that they could use Medicaid... I assumed just like all other offices that don’t take it... they would just bill my primary insurance and have me pay our copays and whatever our insurance didn’t cover. They argued that “legally we have to bill Medicaid for anyone that has it, and since we are at capacity for Medicaid patients we cannot take your kids.” I told them we are not strictly Medicaid patients we have private insurance and I can pay upfront for anything needed. I also called the caseworker at the Medicaid office who said “they are ABSOLUTELY WRONG- You don’t have to use your Medicaid secondary insurance if you don’t want too and No, legally they DO NOT have to bill Medicaid if it is a secondary.” I told them this and they said “Well it’s our policy.” Bottom line... I feel my privacy was violated (HIPPA) as they did not have my permission to even look into any other insurance information. Yes, I know the website for Medicaid is available for providers to look at but if I didn’t give them their information and chose not to file it, I don’t feel it’s their business when I have private insurance that will pay... I will be contacting a compliance officer to discuss this further. I also feel it’s discriminatory to refuse care to people period, but especially if they have insurance?! That’s downright ridiculous! It’s pretty sad when you live in Illinois and have to go to Iowa for care. She said “ Ya at least on the Iowa side they don’t take Illinois Medicaid so you shouldn’t have an issue.” Lady, do you hear yourself?! An Illinois resident has to go to IOWA to use Private insurance... the SAME insurance I was going to use at their office. Thank God BCBS and United Healthcare don’t require you to DR in the state you reside. Isn’t this why offices make you sign agreements to pay? If your insurance doesn’t cover all your services you are acknowledging you are responsible.

Kristin Kronfeld

Dr. Neptune is awesome. He’s very patient and takes a lot of time looking over your child and isn’t bothered if you have questions. I’ve had to take me daughter in a couple of times to the walk-in clinic and the other doctors she saw because her regular doctor wasn’t in that day were equally as nice.

jason moline

The billing at this place is beyond a joke Example of how it goes down Go to Dr Receive bill from Arizona Pay bill all the way to a po box in Arizona After you pay bill they call from office and they say you haven't paid on time. Then you receive another bill that has a 2 week old date on it and the due date is in a whole 8 days all from Arizona. They have no clue what they are doing but they call and bother you with some baby sized bill instead of calling the actual place you are told to pay

Valerie Vincent

We have been taking our kids to Pediatric Group for nine years. We have seen several doctors in this office and have always been happy with their care. Scott, their nurse practitioner, is amazing as well. We highly recommend this practice.