Reviews of Urology of Indiana (Doctor)

Bob Broughton

Always late on appointments, even early in morning. Forces you to fill out complete patient info EVERY TIME you visit, and isn’t doing anything to fix that.

Joshua Ridge

I'm 37 and have never written a review in my life. Please listen- do not go here. The staff is the absolute worst I've ever encountered, health related or otherwise. They have no concern for their patient's well being, piece of mind, time. No follow through, no call backs, terrible attitudes. The nurse, Cornelius, is absolutely awful. It's mind boggling how he is still employed by Dr. Kovac. Kyle Kraber is equally awful. Stay away.

Rebecca

My husband went there and waited for an hour to be seen. Whenever he would check with the person at the front desk they got incensed he would even ask. No apology for the wait. They could have at least been polite.

Lionel Hands

Receptionist at the desk needs an adjustment. We had 2 quick questions to ask end up wanting for 40 minutes. Finally asked it only took 5 minutes to answer. The doctors I'm fine with no problems there. They need to fire that one receptionist to the left something ain't right . I was asking her to schedule my test she wrote it on a sticky note in the corner of my eye on the way out I see her throwing that same sticky note away I still never received anappointment date.

Carmen Napolitano

Short Story: Dr. Kovac's office will coerce you in to making additional appointments that are not necessary, and then charge you an obscene rate for the time and services provided during those appointments. Long Story: Dr. Kovac's office is one of the only options around town for male fertility concerns. My first appointment with Dr. Kovac was scheduled to do some preliminary testing for male fertility issues. After waiting around until late in the afternoon (from a morning appointment), I was able to complete the test. They told me the results would be available online within a week or so, and asked to schedule a follow up. I informed them that I would already be seeing another fertility specialist with my wife later that month, and asked if they would be able to look over the results there. They said they needed to schedule the follow up visit so I could meet with Dr. Kovac again to go over the results. I was a bit upset because the only availability they had was on the day of the appointment I had already set up with my wife at the other specialist. A week or so later the results published online and all were within normal ranges (which are shown on the results documentation). I wasn't really sure why I needed to go back in to see Dr. Kovac, but they had seemed fairly adamant that I schedule it, so I showed up for the appointment. When I saw Dr. Kovac, it was clear he was just looking over the results at the moment he was presenting them to me. I spent about 2 total minutes with him in the office and then left. Fast forward a month or so, and I receive a bill for $105 after insurance. They billed the insurance company nearly $260 for a 2 minute appointment that was completely unnecessary. I have no idea why Dr. Kovac couldn't have spent the 30 seconds looking over my results and called to let me know that they were normal and no additional appointment was needed. Furthermore, I then called the office and disputed the charges stating that appointment was unnecessary and that I felt they had me come in just so they could charge me again. I stated that they had been paid a more than fair amount already from insurance for what the appointment was, and that I would appreciate it if they would be understanding and zero the balance on the account. The person I spoke with was quite rude and basically told me that they I came in for the appointment so I owed the money. Dr. Kovac himself is a pleasant enough person, but their business practices are very disappointing and they seem to be able to get away with it because of the limited options available in the area. If you can, I would encourage you to find a different group to work with.

Farm Critter

My father submitted to the care of Urology of Indiana. After several prescriptions with no resolutions, I encouraged him to go visit an Oncologist, who promptly told him he had stage 4 prostate cancer. His Urologist at this office shrugged his shoulders. After 2.5 rounds of chemo, my dad died, still wondering how could his Urologist have known/said nothing. Clueless. I decided to take an initial consultation for myself at this same Urologist office at age 58. I was told that by age 70 they stop screening for prostate cancer, because you going to die of something anyway...

Tim Gray

This place is awful. I’ve never waited less than an hour to see the doctor. The staff won’t even say hello when you walk in. Awful.

Bug

Kovac is a great doctor. He’s got some new staff now that actually smiles and has good manners.

Eric K

One of the worst offices I have ever been to. They are always behind and over booked . They have rescheduled me 3 times. From a work stand point, I can't continue to take off work to only to sit in the office for 2 hours and wait and then have them reschedule me. Also, the doctors seem rude and want to sell me on non pharmaceutical prescriptions.

Greg Cross

Pretty awful scheduling. Be prepared to wait. They ask you to arrive 15 mins early, so you can wait more than an hour after your scheduled appt. Then they just change your appt to whenever they want, and if that doesn't work for you, you have to wait 3 months to be seen. Beyond irritated with the way they run this office.

Rachel Hampton

After waiting 3.5 months, our appointment was cancelled by the office and we're told we couldn't be seen for another 3 months. That's right, a 6.5 month wait just for a consultation. There is something seriously wrong with our medical industry if this is what patients have to deal with. Indy needs some way better options.

Mason Sherwood

Arrived at my scheduled time of 0920. It is now 0953 and I am still waiting. I was unable to get a quote for their consultation price with the billing department prior to arriving, and asked again when I arrived in office. The quote I received from the desk worker was between 103$ and 600$. So the industry standard is still to sign an agreement to pay in full, but you will not be able to know how much your service will cost beforehand. They seem to be on par with the industry standard of terrible service and poor practices. They do not do customer comment cards, and it does not seem like they are concerned with service -- because it's your health and you really don't have much of a choice. Arrived: 0920 Not called by: 1000 From desk: Elaine Doctor: Jason Kovac If you don't like the medical industry already, you'll won't like it anymore after coming here.

Rejine Smith

I interviewed with this location. I have went through the process. The manager called me back and told me to call her last Thursday at 2:00pm- 2:30pm and I called every 15 minutes until they closed and left voicemail after voicemail. I continued to call everyday up until today. Leaving voicemails because I was returning the managers call. I even called another location to see what was going on with the process and she said the manager Joy was going to call me back. I never received a call back at all. I thought that was very unprofessional and unethical! She lead me to believe I had the position and then I received an email saying they regret to inform me I don’t have it! I was very livid. And I still cannot get an answer or phone call from her.

Holly Presley

First of all I would not even give this office 1 star but this site wouldn’t let me post this review with no stars. I would urge all patients to never receive care here. One of my family members was seen here, a catheter was placed with NO sterile technique. The nurse that performed the procedure simply grabbed gloves from a box off the wall not once but twice. It’s appalling that a UROLOGY office would use this sort of practice to place a catheter. I am a healthcare professional myself, and I’m very concerned for the well being of any clients being seen here.

Barbara Tucker

Dr. Ludwig's nurse was very rude to my husband their patient David Tucker. All he wanted to know what's the results of his CAT scan and his chest x-ray at his 6 month check up. Why does he need to make a doctor's appointment to find out if the tests were okay or not good. Especially since I have lost my job and he's the only one working right now.

Ryan Smith

I was referred to Kovac/Kraber when it was discovered that I had low T due to some other health issues. My levels were ~100-200 in the morning. Kraber is working with me on adjusting the medications to get the hormones in the correct levels, but I feel much better than I ever had before in my life. I'm not just relying on sexual function improvement, but just overall quality of life. I was so depressed and at such a low level of enjoyment that my daily routine included an argument about whether or not life was even worth it. I don't have that argument with myself anymore. I wake up in the morning and instead of a feeling of dread and pain running through every muscle in my body, I actually have energy and I don't hate waking up. It was as if I was finally able to breathe. I want to address some of the other reviews I've read to assuage any concern you as a potentially patient may have. First, the receptionist to the left is a very nice person. What I hope is that you, as a potential patient or a current patient, realize is that there are thousands of people that go through this office to see just Kraber and Kovac. Thousands... And they only just recently updated their systems to be more conducive to electronic data versus handwritten data. Give her a break and please exercise patience. Secondly, again this ties into the first point. There are thousands of patients that come through just these two practitioners. So it should be no surprise that their schedules are booked quite heavily. I had a two month wait before my first appointment. However you can call and see if there has been any cancellation to move you up. It is unrealistic to expect any office to constantly follow-up to see if a person can come at an earlier appointment time. They don't know everyone's personal schedules, only the patient does. I had new labs done this past week and when I got the results I wanted to review them with Kraber. I called at 8:15 AM on a Thursday and was able to get in at 9:45 AM the exact same day. Thirdly, sometimes you will have a longer wait than usual. Longest wait I had was an hour but shortest wait I had was less than 5 minutes. The longer wait times I've had were primarily because there was a bunch of people who bogged down the system by coming in and complaining. Sitting there watching and listening to what these people were complaining about makes me hate the general population. "I was caught up in traffic. I was late because I slept in. I needed to pick up my groceries so I was late. I had to wait for my girlfriend to get her nails done. Etc." Honestly, if you aren't willing to wait 30-60 minutes to have your medical problem addressed then quite frankly your medical problem isn't severe enough to even have an appointment. You'll do the patients' whose medical problems are important a great service by not even showing up. So... thank you Kyle, Dr. Kovac, and the medical staff that supports them. You're all doing a great job.

Aaron Feeney

Dr. Kovac is great. The front desk staff has room for improvement in scheduling, friendliness, and professionalism.

Thany Miranda

Very unprofessional by front desk having conversations and laughing in front of patients while they are here to be checked in. Not a hello not a thank you nothing. this is ridiculous

Mary Risinger

I was impressed that this facility was able to see me within 24 hours of my ER visit and set up an immediate outpatient scan. The physicans and nurses were kind and appropriate. Unfortunately I have to agree with other reviews that the front desk staff are extremely rude. The woman I approached never once looked up at me, never said hello, and appeared to make it as obvious as she could that my appointment was an inconvenience. It is too bad when individuals in customer service roles make the patients feel uncomfortable.

James Apperson

Took a few MONTHS to get in, despite the urgency. I asked to get on a cancelation list. I was told they don't offer that service. Only Kovac was willing to see a new patient for Low T there. And there aren't many choices for that, for my insurance. 1st appt: Felt rushed. No education was imparted. I had more questions. No real patient-doctor connection was established. I was assembly-lined. He threw a dart at the board (metaphorically), to pick a Testosterone med. Then sent me away; without even reading my new patient paperwork first ( I know because I asked). He just based it on what my T levels have been (I brought proof), and took new blood, to satisfy my insurance. I'm not even sure if they checked for cancer markers. They didn't send the result to my Dr, so she didn't know either. With such cut-and-dry criteria as age and T levels, and no real guide for what meds are best, I don't see why my Primary Doc couldn't just put me on the meds. I went to pick up the meds at Krogers ... who only had the anti-estrogen pills. They knew nothing about the Testosterone. I called Kovac's nurse about it. I was not called back. Finally got him on the phone the next week. As it turned out, he took it upon himself to send my information to a long-distance pharmacy, to have them send me the meds. We never discussed that. I would not have OK'd that. He never even told me. My insurance has a short list of T meds they will pay for. That med wasn't on it. The long-distance pharmacy never told me there was a problem. They weren't proactively working on it either. I had to get the list of meds my insurance will cover, then call my local pharmacy, see what they carry, and then call Kovac''s nurse back with the list. He advised the shots. If Kovac's office was efficient, I'd have left with the proper education and with the proper type and dosage of meds. My struggles didn't end there, however. Nope. Kovac has a rule. 1st-time self-injection patients have to be trained by his nurse in that office (which is almost an hour away from where I live). They refused to allow my primary doctor's office to train me and verify I know how. Making me come there to be "shot trained" boosts their profits (great), but further delays my recovery from the effects of severely low T, and costs me more stress and expense. So we made that appnt and I got trained. Then the nurse handed me the script and sent me away. -but ... they put me on half of the normal ~starting~ dosage (that most clinics in the U.S. start with); with no reason other than "we always just do that.". 3 weeks later, when I called to ask for a more reasonable dosage, his nurse said "Sure. No problem"; as long as I make another appointment. Update: 5/3/2017. Met with someone named "Kyle". Today is the due date for my next injection; been on T-shots for 1 month now. I think Kyle read my first review. He came in with a very aggressive posture. Looking back, I am sure he will think to himself "that was not my finest moment". I'm sure he's usually a good guy. On the way out of the room, Kyle made a passing gesture of kindness. That's good. I liked that part; but I hope I don't have to see him again. I'm going to ask my primary doc if she can take over this aspect of my care. Kyle said that: if she does, they won't help her if she asks for any. Then Dr K's male nurse came in, to give me a T shot. I felt bad for dropping the F bomb. It just slipped out. I've never felt that much pain from a shot before. It was like when a dentist tries to drill into a tooth that isn't numb; except it was in my leg. I have to wonder how often that happens. No doubt I'll dread shots a lot more now, for many years to come. I don't know if it's possible to intentionally make a shot hurt like that; so I dare not accuse him of it. On my way out, their receptionist (a few pretty lady) was so sweet and genuine. She was the happy note that I was glad to leave on. Update: My primary Doc agreed to take over my T therapy. I never have to go back to UoI again.