Reviews of Dr. Erich W. Garland, MD (Doctor)

TheMadHatter140 .

Dr. Garland is a wonderful doctor. He was able to diagnose me with my problem almost immediately. He is very knowledgeable and patient. His staff, however, are very distant and slow with the patients. They are not very good at returning phone calls at all. Their emergency number doesn't get back to you either. Don't expect things to get done quickly with the staff at this office.

Caitlin Croft

Staff couldn’t be sweeter, they were able to get me in quickly, and Dr. Garland was great. He took the time to talk to me, review my concerns and ultimately give me a diagnosis! Love this office and all that work there!

Aaron Freer

Dr. Garland is fantastic...... HOWEVER, Trina, Dr. Garland’s assistant is very hard to deal with. She is very abrasive and sometimes impossible to talk to. I have NEVER felt so judged and violated by the way she has spoken to me. Also, the front desk receptionist is unbelievably snobby. I was sitting in the small waiting area and I could hear her saying horrible things about the patient that just walked out the front door. I was appalled and I can’t possibly imagine what she would say about me, but she is usually nice to your face. I’ve been a patient sine I was 12 years old... I am now 30.... I wrote Dr Garland a formal letter that stated my concerns and all I got way an insincere apology from Trina. I can’t imagine switching my doc at this point but I might not have any other choice if changes aren’t made. Written by: an anonymous patient who is worried how this review could effect HIM/HER.

Aaron Tolson

Great doctor, very thorough and helpful.

Peter Sorensen

Dr. Garland has been my neurologist for over ten years. I started seeing him when I was 11 and he has been a great doctor and help with my epilepsy.

Chris Ross

Dr. Garland is one of the best Neurologists in Idaho Falls. Trina, Mandy, and the rest of the office are top notch and do their jobs very well. You are in excellent hands in their clinic.

Sara Mattson

Always had what I needed, doctors and staff very personable and helped me through a very tough pregnancy.

Jimmy Williams

Cancelled my appointment by the receptionist because after a month of waiting for my appointment she calls me the day before while I am at work and I didn't answer her fast enough. Sorry we all can't stop what we are doing to make things convenient for you! Very rude and does not care that her actions affect Dr Garland's patients. Great start. Hopefully the doctor is better than his receptionist Mandy.

Gailen Russell Gifford

Waist of my time

Johannah Thompson

The Doctor is great and thorough, however, the office policies could benefit from an overhaul. Be prepared to pay not only your copay at the time of the visit but also your coinsurance amount (or deductible amount) for any procedure you might have at the office, before they bill your insurance. " Sure, we'll see you, but be prepared to pay up front." should be part of their advertising.

Dallin Smith

office staff was not the kindest. short with my. idk if its that i am young and scared or what, but im not a fan of how i was treated. in addition to this I was given med after med because DR G wasn't sure what was going on... i ended up having really bad reactions to the meds. once off of them I left and havent gone back. I'm sure DR G is a great guy but i wish his office was more welcoming with his staff and how the whole experience is going in. PS pricey too....

Jodi Stiehl

Doctor was good however caution with accounts receivable. I was unaware of a $27 bill and without contacting me they sent it right to a collection agency. I was not contacted by a collection agency. 2 years later I go to refinance our home and discover they have dropped my credit rating 100 points for a $27 bill I was completely unaware of. He may be a good doctor but his office support needs to do a better job. Unimpressed.

Lindsay Stephenson

I just returned from Dr. Garland’s office and my hubby and I are more than pleased. The office staff was very professional and sensitive to my needs. Dr. Garland is seeing me for a concussion that happened over a month ago and I was worried that with my condition, he may brush me off and it would be a waste of time for everyone. Well, it was the complete opposite. He was very sensitive, thorough, kind and more than helpful today. He took time with me, wrote down lots of notes and I feel very hopeful that he will help me feel better soon. Thank you, Dr. Garland and staff.

No No

If I could give this a 0 star I would. Dr Garland is a pretty good Doctor but his staff and I mean ALL his staff are rude and not caring or helpful in any way. They will eventually be the reason this office closes down. Also I don't think Dr Garland has a clue the way his office staff treats his patients or is just too nice to stop it by not wanting to cause waves. My son goes there for his seizures but not anymore. I refuse to be treated like that. They cancel appointments the day of or don't call at all. Dr Garland wrote a emotional support letter to my landlord so my son could have his dog there. My son's dog tells us by barking and by turning in circles that a seizure is coming. The office staff took it upon themselves to take that letter back because they were too lazy to fill out a form for my landlord. Dr. Garland.... get rid of your office staff or your business will fail!

Gina Webster

Dr. Garland was very pleasant and professional. He took extra time to answer all our questions and explain various tests.

falon page

Do not go here if you have a very limited schedule because they definitely aren't understanding when it comes to scheduling conflicts. They also won't accept their own faults when there is an issue. My husband has seen Dr garland for years due to seizures, well he has a seasonal construction job that makes it so he can only make doctor appointments december-ish through april-ish but Dr garlands office thinks it's okay to deprive him of his seizure meds due to a scheduling problem that to begin with was their fault.