Reviews of Urgent Care Hawaii - Kailua (Doctor)

Autumn Soda

Sick for several days and no energy to go to my PCP in town. Was pleasantly surprised with the cleanliness, kind staff, and attentive, kind and. Knowledgeable doctor.

Jean Glazier

Very fast, efficient service with P.A. Antibiotic prescribed for urinary tract infection. Received followup phone call from MD later that afternoon with additional questions. Followup call the next day. Recovered quickly. We were visiting Kailua, and I was very grateful for the prompt, efficient, professional service.

Maria Velasco

All staffs were friendly and service was excellent.

Tiffany Muraoka

Great Dr.’s with only a 10 minute wait on 2 visits. Even if we had to wait long, it is a urgent care facility so they’ll see you when they can. There are Dr offices I’ve been to as a patient and I waited 1 1/2 hr. If you are in dire pain, Castle Medical Center is only 2 Miles away. Great place to go for quick help!!!

Brandon Esparza

This one start is primarily for the fact that I arrived before they officially closed, no one was inside except for the secretary and they closed earlier than they were supposed too. You should close when yo I say you will, not because you don’t want to take more customers that might be an inconvenience.

James T. Davis

Great service, very quick, no waiting room backup, excellent doctor. I will come back, and will recommend to others.

Mrs. Otey

Clean office, respectful staff, thorough exam, professional aptitude, undivided attention given, fast service, explained everything I needed to know, understand, and to look for, about my condition.

Benjamin Okin

Dr was wonderful and explained things well; I understood my options well. Pleasant and friendly experience.

Jack Mendonza

Friendly,knowledgeable, great staff

Diana Adamson

This place was a lifesaver when we got sick on vacation. Quick service, clean office, and very competent and compassionate staff. I highly recommend it.

Laura Thomasson

I couldn't be more happy! Place was clean, staff was friendly and made me feel at ease, and Dr. Bruce Kinney was easy to talk to, and seemed genuinely concerned! Even though I didn't have all symptoms of flu, he checked me, and I was positive! I felt better in two days with his instructions! Would highly recommend him! Thank you !

julie Garcia

If I could give no stars I would. Went in for a TB test for work. Didn't wait long paid a $20 co-pay and told to return to have it read. Came back to get it read, told to wait for the card and it would be a $20 co-pay. I told the woman at the desk I had already paid for the test. I was told it was considered a visit and had to pay another $20. When I asked why I had to pay again, now paying twice for the same thing. I was told the person from the other day should have told me that. Oh, but they would talk to her. Really thanks a bunch. Cause that doesn't do a damn bit of good for me. So if I go in to make an appointment am I gonna be charged $20 for an office visit? $20 for someone to touch my arm. Which should have been included with the first visit. Never again, this place is ridiculous.

Devynn Esquibel

This office has horrible costumer service and they rip you off with unexplained bills! When I went in they weren’t clear about the tests being run and cold bed side manner... with mean attitude and when I asked them about a bill that didn’t add up then got hung up on and snapped at by the nurse and doctor? DO NOT GO THERE, VERY RUDE.

Seb Snyder

Terrible waited for more than a hour to get in. What if I was in huge pain this is a terrible place and I don’t know why I went here. The most stupid thing is that a person that got there after us was going before us. WOULD RATE 0 STARS IF I COULD!

Susan Stahr

Waited 35 minutes to see a physician. A physician Assistent came in. This was to be a follow up from a visit 10 days before for a sinus infection which required a z-pack. I was the first patient at 8 in the morning.At 10:30 I was still there. I had been sick with a sinus infection for two weeks. The physician’s assistent Kevin (Sean) refused to prescribe a second z-pack treatment I had gotten over many years whenever this condition arose. When he refused to give me the Z-pack I asked to see the doctor I had been told was coming in. He denied she was there. The nursing assistent had told me a Dr Jose would be coming in in a few minutes. Finally accepting his regimen, I left the office having complained the one of the OTC medications had caused severe nausea when taken before. He said it was probably a different medication that had an extra ingredient in it. The cost of HIS medications was $138.00 instead of the approximately $10.00 co-pay that I had had to pay for the z-Pack. 1 and a half hours later I left urgent care. In less than 15 minutes with me Kevin(Sean) felt he knew my condition better than I. In other words in 50 years of dealing with my sinus challenges, which entailed different treatments over many years until z-pack was tried and worked after two regimens of the same treatment, he felt he Kevin (Sean) knew better than I. Most unsatisfactory care.

Cloe-Marie Mora

Dr. Jun was fantastic, very sweet and explained things very well. Nurse was extremely efficient too, we were in and out quickly.

Brad Stone

Visited during vacation. Adequate medical care, but not stellar. However, the worst part was dealing with the billing after arriving back home. It turns out that even though we properly paid our co-pay in the office, the payment somehow didn't get entered into their system correctly. The result is that over a month later they sent me a bill. I had to call their billing office (not in Hawaii), wait on hold for a while and then explain their mistake. Good thing I kept the receipt for more than a month. Total headache (no pun intended). This billing mistake happened *twice* resulting in two separate times we had to call in. In fact, I am writing this review while on hold with the billing department for the second time. Plenty of time to do so because the wait is so long. I guess they now need something from the supervisor and so we wait. Can't recommend this place. Look elsewhere.

g m

Great doctor and quick service.

Melissa Hyslop

I’ll admit, I never actually went through the process of making a chart here. On Saturday, I called twice during business hours & got no answer; left a msg, no return call. Because it was so close, I decided to walk-in. The receptionists (there were 2) told me they didn’t know if my insurance (Blue Cross Blue Shield Alaska) would be accepted “but we can try it”. I asked if they thought the provider would remove my toenail that was barely hanging on after a surfing incident. The one good thing I will say is that the provider came to the lobby to look at my toe & advise me of my options. She was willing to remove it, but there would be some downtime as well as side effects. I waited a few days & called back to see about coming in to have it removed (as earlier advised) and the receptionist told me to find a podiatrist. I can tell you, I will not need a specialist to remove my toenail, but I will definitely not go back to this place. The two stars are only because the provider I spoke to was courteous & willing to spend time explaining everything even though it wasn’t a true office visit.

ronnie H

Great service - friendly and compassionate. I'm glad I found this.