I had my first appt at Matsuda Dermatology two days ago and I am very happy with how the appt went. The medical complex has a parking garage that is super convenient. The cost is $3.50 for the first 4 hours, I believe. Matsuda did validate but only for $0.50 off (so I paid $3), which wasn't much but anything off is appreciated! I wasn't quite sure where the office was located because there are two buildings and it was my first time but I simply flagged an employee down and she was super friendly and happy to help direct me.
I made it into the office and filled out a couple of new patient forms (I had printed 2 off their website and filled out beforehand but had somehow missed 2 more, total of 4 forms to fill out). I signed in, gave the receptionist my ID and insurance card and then waited for about 10 minutes, which wasn't long at all for a derm. The office was very clean and the women at the front desk were very friendly and welcoming.
I was taken back to an exam room by a nurse who took down basic info about why I was there and then she took some photos. I was there for a rash that I thought was psoriasis. She asked me how long I've had it/severity/how I'm treating it, etc and then took photos. She was also very kind and professional. She exited and I waited 5-10 minutes for Dr. Matsuda to come in. She is a very friendly, kind doctor and I immediately felt comfortable with her. She was empathetic to my condition (it is an ugly, painful rash) and gave me a lot of information and a diagnosis very quickly--I don't mean that in a negative way--it was more so a sign that she knows what she's doing and is eager to help. She is personable and easy to talk to--which I think is just as important as having an educated doctor. She diagnosed me with atopic eczema and dermatitis. She prescribed me a light steroid and gave me a ton of great information on why/how I have this condition and how to treat it. I sat with her for about 20 minutes or so. I preferred a written prescription to drop off myself in person at the pharmacy but they can also send your prescriptions over electronically to a pharmacy of your choosing. I said goodbye to Dr M and exited to the receptionist area to make a follow-up appt. The receptionist was flexible with my work schedule and I easily made an appt for 3 weeks later. I also had no copay! But that is more a result of my health insurance rather than the office itself.
Although I would prefer not to have these skin conditions, I am very happy to have answers and a treatment plan. I was pleased with the entire experience at Matsuda Dermatology from start to finish and would absolutely recommend Dr. Matsuda and her staff to a friend or family member.
The only negative thing that I could say would be the quantity and frequency of reminder/confirmation notices by phone and email. There were at least 10 or more in the 2 weeks from booking to day of appt. Both many texts and many emails, but they will only call you once to confirm, which is appreciated. I am not a person to forget appt's so that was a little annoying, but if you are a person who needs those reminders then you would likely appreciate it. Also--booking the appt was very easy and can be done online at their website. Once you book the appt, a staff member will call you shortly after to confirm that it's been received/approved and that you're in their book. I like this feature because it gives me time to look at my schedule and their availability without tying up their/my phone line.
Thank you Dr. Matsuda & staff!