My two children were patients there for the two years we lived in the area. Always had insurance coverage, always paid co-pays and everything. Then one time I came there with my two sick children and it turned out there was some balance unpaid (never called me an let me know prior to that). So, instead of seeing my sick kids and then figuring out the payment, they kept us in the waiting area for extra 40 minutes while I was on the phone with the insurance company trying to figure out what had happened. Just think about that for a second. Two sick children suffering. Their mother trying to comfort them both (one mother, two young sick kids, you know). All while on the phone with insurance. The agent literally had to send me an email with what she was trying to say: I couldn’t hear her because of my kids screaming, as they had to wait for so long in the enclosed space while being sick. The worst thing was that I did not realize right away that they would keep us waiting on purpose. As soon as I did, I obviously paid the balance right away and we were seen immediately! The doctor and staff should be embarrassed that it would even could be possible: keeping sick people away from the doctor for a ransom of a payment in dispute. Shame, shame, shame.
That was the moment I realized I would never be back there. Fast forward to today. Just got a call from our new pediatrician. They let me know that World of Pediatrics would not give them my kids’ immunization records because - drum roll - they have some outstanding balance. (Is it even legal?) I seriously do not mind paying my bills, people at world of pediatrics. Let me know I have those bills and do not deny your patients care because of that.