Reviews of St. Francis Hospital (Doctor)

Mrs Marrero

As a military family for over 25 years, we lived almost everywhere we have never experienced such rudeness and unprofessionalism. St. Francis staff at Dr.Reinaldo Verson’s office is the worst!! Patients we recording Gorge screening at a elderly woman until I stepped up and asked if he was aware of elderly abuse!! Dr. Verson allows his staff to do anything, I spoke with him several times about the rudeness of his staff and he simply replied he doesn’t hire or fire them contact St.Francis! I’ve called St. Francis several times no response.. I contacted Tricare it’s been so many complaints from Military families the process has begun to blacklist this office!!

Angela Harrell

We do not live in this city but were passing through in route to another location when my husband realized he's left the cord to his CPAP machine at home and long about the same time I realized I would not be sleeping very much. Thought to check out the Respiratory Dept. to see if replacement cord could be found. No luck at all but the nurses in that E.D. helped with phone call after phone call in attempts to locate someone else that might be able to be a "cord provider." Such able, concerned and thoroughly dedicated efforts commanded me to offer an "awesome shout out to colleagues" so often working hard and remaining unsung. Thanks so much for all you did and all you do every single day in the care of and service to others.

Kristin Bourgeois

WORST ER Department...EVER.. Not only do you feel like you are a burden to the nurses...let me add...no one FORCED them to become nurses. They rolled their eyes at poor sick people, they treated them and me like we were gum on the bottom of their shoe. I feel like dogs got treated better on a daily basis then we did in the ER at St. Francis. It is rare that I have ever been to the hospital and I hope to God that no one has to go through what I witnessed. What happened to having nurses that cared and treated you with respect. If you don't like your career, FIND A NEW ONE. Treat people like the human beings they are.

Lexa

Horrible staff and experience. I was in the emergency room for over 6hours and they forgot about me. Wasn't even busy, just eating and laughing. Never will come here again!

Matthew Mark

For the love of God stay far away from this hospital. If you are military I urge you to go to Martin Army, especially for labor and delivery. I pray that no one has or will go through what I did in 2018. Stay away from these soulless predators disguised as Heath care professionals. The labor and delivery director is an evil puppet disguised as a "Christian" She should be ashamed but I've been told this is "typical behavior". *Although this happened to me a year ago, I still can't go into details. Yes, it was that bad. Still debating on whether or not to sue. I will update this review with details when I'm ready. Please just RUN FAR AWAY FROM THIS HOSPITAL!

Sharon Powell

Let me just add to the 1 star reviews. I went to urgent care with chest pain. Urgent care told me to go to the er. I've been here 41/2 hours and am still in the waiting room. Guess it's not a heart attack since I'm still alive.

Kendall Jimmerson

I spoke with both Wendy and Lisa at their office today. Originally I could not get an appointment until October (Dr. Dean is just that fabulous and popular). Wendy and Lisa both called me back ASAP. Wendy was trying to find something sooner and Lisa found an appointment tomorrow! They are so sweet and I have never had a bad experience.

Fe Golden

If you are going to use the ER here your primary care physician will have a very hard time receiving your records or your specialist physicians. It takes at least 5 phones calls and 1 week to receive a simple ER note for a f/u appointment even if it is urgent

Philip Lapierre

I've been here for almost 8 hours and I have not talked to a Doctor about my condition. Never come here unless it's through a ambulance and it's a absolute emergency. Whoever is in charge of this place must feel immune to lawsuits, because almost everyone here feels neglected.

Randy Owens

My wife had FOUR doctors from the ER tell her she had a broken knee. Even showed her the xrays. We go to the orthopaedic surgeon and pay 113 out of pocket for her to say "yea four doctors said it was broken but i don't think its broken" STUPIDEST orthopedic ive EVER seen. I feel 6 levels dumber listening to her. She proceeds to tell me she will get my wife an MRI appointment. Needless to say we aren't paying thousands out of pocket for something we already know is broken. So now we are sitting at home with a broken knee. Nvm the fact that she's in a temp cast. They just wanted more money is Why they wanted an MRI ..but she said the xrays were normal when she seen them with her own eyes when a doctor showed her .St Francis only cares about MONEY!

Alaina Parker

I had my son on the 16th and didn't leave the hospital until three days later because their social worker at the hospital called defax on me due to not having all my medical records and to think about nothing came out of that I haven't heard anything from the defax woer since, but that was the delay from the state I was coming from. Some of the staff was okay, the food was horrible and I didn't even get the certificate of birth with my son's footprints on it which was very odd due to the fact that I watched the lady do it after he was born. Please if you can help it have your little angels somewhere else.

Candace Sapp

Sat n the ER from 2:30am until 7:47am bleeding the whole time. Changed my own gauze 3 times. Said something to the receptionist and was told that if i fell out they would take care of me. There was only 6 people n the ER the whole time.

ANNITA HALL

The Pharmacy is very professional. The Pharmacist Mr. Griffeth took time and explained my medication so I would understand. The front cashiers were very nice!

Iam Who

Someone please give the secretary who answers the phone on the 2nd floor lessons ,classes, something in courtesy,people skills because Everytime she ,whomever she is, answers the phone like she's annoyed,and has a major attitude . Where are they finding these people like her???If you don't want to help sick ppl why get jobs around or dealing with "sick" people

Steve Mcdowell

Nurses are nice, ONE DOCTOR IN E.R., WAITING 3 HRS IN ER BED AND STILL NO DR VISIT. poor service!

Marie Rain

This hospital is by FAR THE WORST EVER! The lowest was 1 star, but i'd give them a -10000000

Lori Clark

Very unprofessional and not at all courtous. The waiting areas suck and the non nursing staff has the personality of a dill pickle!

Khristy

Unfortunately I have to give this place a one star review. I came in to the ER because my head was hurting extremely bad. The person that was at the front desk acted like she had no care in the world or even payed attention to who was in front of her. I remember specifically there was no one in there that was in pain or making any noise, it was just like a doctor’s office. It took them to see that I was asleep on the floor to call me in but before that I was vomiting. I was asleep on the floor because the cold floor was the best temporary pain reliever there was, my head felt so good on that cold hard floor. I was heaving, breathing hard, and burning up. Some the patients that were in there were looking at me. Come to find out I had a cyst in my brain and it caused me to develop Hydrocephalus. The only thing good about the situation was the medication they gave me, which was Zofran and Benadryl. Imagine a headache but thousand times worse, like your head is about to explode. I had to be transported the same night to Atlanta to get brain surgery, two to be exact. The way I was dressed and my hair all over the place, they would have known I didn’t care how I looked because I was in that much pain. I don’t recommend this hospital please go somewhere else.

Andrew Trivett

my wife had three kids at this place and the last time we were here for our 3rd child there were new policies that blocked Facebook cell phone signals you tube soo your phone is useless just to punish the employees my kids are young and were here 30mins and was asked to leave by a nurse here knowing she was just doing her job but still this place has went down hill you cant order food any moor the husband is not aloud a plate soo there for has to leave my wife alone to go get food and anything you need you have to keep asking for over and over im forced to stay here three days and cant leave along with my wife and there was no knowledge of all these new polices do not have your child here you will regret it /PLEASE READ IN FULL/!!W@@@##$%

Lisa Weldon

I was very impressed with St Frances Hospital, Dr. Ibrahim and the entire staff. He explained the procedure in layman's terms, answered questions fully, gave us plenty of time, and even called the day after the surgery to make sure everything was okay. The nurses - both on the floor and the ones who came to check vitals - were very responsive and accommodating...and really, took care of our entire family. We are from Atlanta, where we have plenty of doctors and hospitals to choose from -- so when we were referred to St Frances, we were a bit hesitant. We were so pleasantly surprised. There was no waiting, the parking was easy, the facility was nice and clean - and staff/patient ration was great. Crazy, but the service felt like concierge! Nowhere in Atlanta could we have gotten the amount of time and attention we got from the staff at St. Frances. We couldn't have been happier with the level of care at St. Francis!

tony walker

Emergency room (short 26 year old tech)..was VERY HELPFUL..and the excellence carried over to personel on 3rd floor..EVEN THE CAFETERIA FOOD was perfect!! Surgeon explained in detail when.where. and why he was doing the procedure. .TO EVERYONE JOB WELL DONE!

Joseph Turner

12:30 appointment, arrive at 12:15. It's 1:10pm now. I am in radiology department. This is ridiculous. If I was late they would charge me. I need to see somebody about this.

Bertrand Reed

When I lived here years ago (30+) St. Francis was a premier hospital in this area. I know this next statement just might shock some of you, but I had much rather be in a VA hospital than St Francis. I have received much, much better care at the James A. Haley VA hospital in Tampa FL. That's a fact Jack. I was cut from ankle to groin so I had a massive bandage that needed to be changed 3 to 4 times daily. I have gone all night with out it ever being touched. I woke up at 3:30 this AM and my wound dressings were soaked and coming off. I'm not a happy camper.

Dianna McIntosh

This stay for my mom has been a stay in hotel hell. The incompetent actions taken in Er sent my mom into congestive heart failure. Caused her to crash and have to be placed on ventilator. She came in with blood in stool, they put her into congestive heart failure. The incompetent data entry sent this in motion. She had two separate records, records from Nov 2016, hospital stay for congested heart failure, where not found till after they had flooded her heart with iv fluids. The incompetent communication between nurses and Dr in Er failed, patient was only suppose to get 1 iv, 2 were given. The patient care stinks, my mom laid in her own urine for over 24hrs from a leaking cather, which we complained about, and was told they always hurt. No one ever offered to change her linen or give her a bath till day 4 and me throwing a fit in the PCN area. I as her daughter had to find linen myself, change and make bed, bath my mom. During this stay, they never brought her ice, I twice had to go buy 10lb bag to make sure she had some. These are just a few problems happening during this stay. Just to many to name. I suggest if have family here, stay with them or they will be ignored or their concerns will be down played. I am filing formal complaint with hospital, it's parent company, our congressman, state senator, department of health and human services, our President and a final copy forwarded to her attorney. This hospital filed bankruptcy 6 months ago. Finally this hospital cares more about its pretty building, screwed up parking garage and fancy valet parking than it does its patients. This hospital use to be the BEST, now it's the WORSE. Beware, go to another hospital if can !!!!!

Robert Williams

This place is a damn joke they made me pay 175dollars up front to sit on the waiting room for 5 hours and still nothing medical center is way better

Paul Bush

Worst ER experience ever! We waited over 9 hours for treatment. No ER doctor was on staff. Just one PA was running the whole ER, and patients were bleeding in the waiting room. This hospital needs to be shut down!

Pink Bubbles

Although the rooms are spacious,and inside it looks great ,it took so long for nurses to come see the patient I went to check on .I won't name names but I will say that many of the nurses have poor attitudes. I could hear a woman crying and throwing up while passing the nurses station and one nurse looked at the other and rolls her eyes...they just stood there. What happened to people who care about people going into the medical profession? It seems now that people do it bc the title sounds good or bc the money is good. Im appalled at how nurses and even some doctors over the years treat patients. What if it was their family members or them? I myself have cared for patients and never have I treated them how some of these ppl who are at St.Francis treated the person I visited.Its not just them the medical center needs to hire people that are more caring, empathetic,and that listen. Those are some of the things taught in our medical law and ethics classes...a class it seems many must've forgotten. I took it many years ago and have always tried to apply it.Its a shame more people don't

Tracie Nunya

The doctors at St.Francis hospital saved my life. They performed a miracle doing so as I was almost gone when I got to them. They have a wonderful surgical and ICU staff. If not for them I wouldn't be here today . God bless you all at St Francis and thank you for saving my life. It has been a tough road for me but I'm better than I have been in years.. I could never thank you enough for what you did and for your kindness <3 you get 5 * and a heart.

Mike Matthews

Bad bad bad! Rude Staff! Doctors kill patients be aware!

Sam Wilkinsn

It is impossible for anyone with mobility problems (hello this is a hospital that means most of us) to get in this place after regular business hours. You have to walk all the way around to emergency if you're even able because the main entrance is locked up but the main entrance is not anywhere near the emergency room very difficult and uninviting I won't be back if I can help it

Michelle Vazquez

Was there 2 sundays in a row same problem and yesterday 6/9/18 problems breathing really in pain even when i call ahead saying have chest pain,left side numb i still have to wait in line . They dont have a second dr to treat patients who really r in pain.

Henry Holmes

This place just sucks.

Lesa Fowler

Worst wait, worst service, worst care.. I’ve ever known! If you need to go the er just find another hospital even if it’s a bit of a drive. Any hospital is better than St Frances Hospital in Columbus Ga.. Save Yourself Go Somewhere Else and Get Well!!

Wandi St

Disappointed in the level of care provided for an elderly convalescing total knee replacement patient. Bed baths were not standard and had to be requested. The call-button was frequently left unanswered for unacceptably lengthy periods. The meals served for post-op patients on narcotic pain killers, was the equivalent of cement! Multiple carbohydrates and ZERO vegetables arrived in some of the "vegetarian" meals. When I queried the dietician as to why pasta and rice would be served in the same meal to a patient prone to constipation due to bed confinement and bowel restricting meds, she shrugged and referred me to the chef! This left me very unclear as to WHO PLANS THE MEALS for patients. The chef? The dietician? The dietician on-duty accepted no credit for meal planning. A return visit, with admission thru the ER revealed the restrooms more vile than outhouses and squatty potties! The ER restroom stunk of urine as did the second floor bathroom of the room my Mom was taken to after several unproductive hours in the ER. My report that there was paper towel in the toilet and that the basin was dirty, was ignored. Later, I was chastised for trying to flush paper towels down the toilet! I REPORTED THE PAPER TOWELS IN THE TOILET UPON ARRIVAL! HOW DARE THEY ACCUSE ME OF PUTTING THEM THERE!!!! The staff was generally pleasant, however, they appeared to not communicate with each other as no one seemed to know whether the doctor had been to see the patient or when the doctor might arrive. All but Alicia and Erika on the second floor were very frustrating. Joshua, a nurse tech, on the second floor, was excellent, as was Rebecca, who was apparently floating from floor to floor as we encountered her in two places within a 24 hour period. Miss Cleida, although pleasant, spewed complaints about her own health and seemed unhappy with her job. Patients should not be subjected to that kind of negativity. Maintenance and morale are sorely lacking at St. Francis. It's a pathetic medical facility.

george purves

Why this hospital would get any other rating than 5 Stars is beyond me. I have just had major surgery there and everyone was fantastic. Great attention to detail and wonderful caring staff in a clean safe environment. I would recommend this hospital to anyone and everyone. Thank you all.

Coda Emir

First time to St. Francis, went into the ER for what appeared to be appendicitis. The staff was great and charismatic, the service was fairly quick for a busy hospital from 1PM to 7PM. They helped confirm it wasn't an infection at least, I'd highly recommend them!

Chris Parks

Brought mother in for a blood transfusion and the ER staff was decent. The trouble all started when we got to the 2nd floor to her to room. Val (6931) was nice to start. But as the night went on when I was I sleeping an error happened and my mother ended up with blown vein. I'm not saying it's her fault and I understand she had other patients but at the same time pay attention to the line in which you stick so you can identify a possible blow. The next person Alan didn't really seem to care even though he was able to look me in the eye when I asked him "if it was YOUR mother wouldn't you be upset?" he tried to dodge the question. He tried to stick her and the vein blew. He didn't want to come back in so he sent Karen in. I guess he didn't want to be liable for another blown vein. It was only after Karen came in that the stick was successful. So yay Karen. She actually seemed to care. Val proceeded to dodge us and ride the clock till she clocked out at the end of her shift. Christie was great throughout her shift. She was kind and caring. Enjoyed her immensely. At the end of her shift Val seemed to not care at all. Very displeased with this visit. Yall need to get ya act together St Francis.

Danine Edwards

The nurse's are awful. The room are not clean. The food a dog wouldn't eat. If you love your family don't send them to St Francis. I'm telling you this is the worst hospital in Columbs GA.

Zaryian Batson

I am Deaf and I had knee cap move and pop but they treated me not good and their attitudes. I don’t know what are they saying and laughing. A man gives me an attitude and talking I can’t even understand him (i am Deaf common sense) I feel unfair because I have none of communication. No interpreters.

Nneka Neal

Came in with my blood pressure 186 over 120 and still haven't been seen after 4 hours. If you need treatment...... just go to the medical center. This place should have been shut down years ago!!! They don't even deserve one star!

Carla B

I took my husband to the ER with high blood pressure that wouldn't go down, a horrific headache, and seeing spots. They did some test and the doctor told us that he had a sinus infection that was going into the brain. I didn't understand why they would give him antibiotics and pain medication and send him away if he had that. Later I looked at his papers and it just said he had a sinus infection. For 2 1/2 to 3 days we waited for the antibiotic to work and he was in horrific pain the whole time and couldn't eat or drink without getting sick. The pain medicine didn't help and his vision started getting worse where he couldn't even see where he was going. On the way back home, we stopped at Saint Thomas Hospital in Nashville, Tn. and they did test and said that he hadn't had a sinus infection and that something serious was going on and they needed to admit him and do tests to find out what was going on. Their test showed that he had had a stroke not a sinus infection. He didn't get the help he needed in a timely fashion because of the negligence of the doctor at St Francis Hospital. Their misdiagnosis could have cost him his life and me my husband and yet all the hospital has done is hound us for the money we owe them and say that we still owe them the money even though this happened. I wouldn't want to take my dog to that ER. I kept trying to get help about the bill and kept getting lied to until they finally said they put it before review and that we still owe the money.

Rolinda McKnight

St. Francis ER is HORRIBLE. My father had a fractured spine. The dr's diagnosed him with sciatica. A few hours later another radiologist read his X-rays and discovered he had a compression fracture of the L5 vertebrae. We had not realized that my father had this fracture for an entire week. The only way we discovered it was because my father was being referred to Regional Rehab for treatment because the sciatica wasn't going away. A representative from Regional Rehab looked at my fathers medical records and discovered that he actually had fractured his spine. He almost went an entire week without knowing that his spine was fractured. When I finally got the medical records to figure out what happened, The medical records were horribly written super vague and said called home. The documentation did not include what number they called, who they spoke with, or anything else but "called home" . Ive called the hospital about this and have gotten no answers. People there do not respond. I am very angry!!!

Thomas Mayhew

DO NOT GO HERE! The doctors do NOT care about patient well-being. I went to this hospital for a spider bite on my foot, the doctors did not believe it was a spider bite and proceeded to order expensive imaging tests on my foot to build up a huge bill and make it as expensive as possible. Unbelieveable malpractice going on at this place, they are judgemental that everyone who comes there is a drug addict, they do not listen to patients, this place is HORRIBLE

Micki Kaye

They perform abortions up to 27 weeks at this NON-Catholic secular hospital. They need to change the name and stop crucifying my Lord and scourging our beloved St.Francis

Honest Reviewer

Waited at St. Francis Emergency Room for 14 hours. No vital signs or triage was done until after waiting 6 and 1/2 hours. The entire emergency room is filthy, there is trash everywhere in the waiting room and when you go to the back used alcohol swabs are all over the floor and blood drippings were on the floor and in chairs as well. I sat and watched about six patients leave without being seen because no one was being called back. The front desk staff keeps doing a “roll call” to check and see who’s still waiting to be seen. I thought going to St. Francis would be a better experience, because I’ve always heard terrible reviews about the other hospital here in town, but I was wrong! If I could give this hospital ER negative reviews I would. Not one time has any staff member said anything to us about their being a long wait. There are a bunch of people walking around in orange vests like construction workers, however they don’t have on hard hats. They’re actually sitting and standing behind the desk. Rumor has it, the hospital is updating their system and that’s why we had such a long wait. If this is true, it’s not considerate at all to patients who need emergency care. I guess it is true that the system is being updated, because every time a patient came in contact with a staff member they were told St. Francis was getting a new computer system. I can’t tell you how many times I heard that during my time spent in the ER. The restroom in the ER triage area was gross. There was urine all over the floor and the door didn’t lock. You could lock the door, but it could be pushed opened or closed while locked. The entire staff was unprofessional. It took 5 hours to get test results because of the system upgrade and when the results finally came in I had to walk to the nurses station and request them. I would not recommend this ER to anyone. Please go to Piedmont Columbus Regional where you will receive quality care in a timely manner and not have to worry about unsanitary conditions. I have a lot more to complain about on Monday morning!

Anony Mous

Billing department is horrible, well not the representatives who do customer service, but the supervisor over the medical group billing department. She will be in her office and refuse to take a call or tell them to send it to voicemail and never get back to you. They do not assist their staff with patient calls when they need it and simply do not care about the patients overall experience.

Donna Kenyon

This star should be a zero!!!! It wouldn't let me though not put a star. This Hospital needs a new overhaul. I Went to the ER yesterday for my heart going in and out of Afib. Registration and testing went quickly. (My heart rate was and still is 48 beats per minute and blood pressure is low). Then from there on in went downhill. Went up 3 times and told the receptionist I was feeling worse. Was informed she would tell the nurse. She did not or they decided to ignore it. Patients with broken bones and flu were all taking in to be seen by a doctor. At one point a young man with a broken hand threatened to leave and the one lady took him right in the back to be seen by a doctor!!!!!! After 6 hours I again tried to find out what was going on. Nurses from the back then came out and did a role call to see who hadn't left or been seen. 8 hours later still not seen and went up. I was informed the one lady was not allowed to leave her desk and the other lady said there was nothing they could do. After 8 1/2 hours we left!!! I am now filing a legal complaint and have informed my family IF ANYTHING happens to me they are to file a lawsuit. This place needs retraining or Shut Down!!!

Ladale Herron

While checking hospitals in the area to check on a loved one. BARBARA from the EMERGENCY ROOM answered, I clearly identified myself, told her i was looking for a loved one and asked if they were there. Barbara literally laughed and said hold on. I literally held on for 10 minutes. This is really sad for a hospital EMERGENCY ROOM to have staff that laughs at others in their time of concern. As a first responder myself, I have never seen this behavior in any of the EMERGENCY ROOMS I had the pleasure of working with. BARBARA sounded like a middle-aged black female.This is important because, I really hope the hospital leadership speak with this young lady and hopefully retrain her. The two other individuals that answered the phone, prior to them transferring me to the EMERGENCY ROOMS-NURSING station were extremely professional.

Lisa Paulauskis

Took my elderly mother to ER at 10pm last night. Possible Heart issue. Been here over 12 hours, supposed to be admitted, but the hospital doesn't have the staff to accept the patients. (13 were waiting.) The floors are dirty and have debris all over. I have never been in a medical facility that has been this unclean. The bathrooms are dirty also. We have asked to be discharged since my mother has been monitored overnight at the ER.

Ashley Graves

I've been the ER waiting room for 5 hours. I'm getting worse. There hasn't been a report on why it's slow. No one has given me a Tylenol, nothing. I believe I have the flu. I wish they could do better.

Karisa Denise

The staff was amazing. But, the billing dept is horrible. They have sent bills to collections I already paid. They sent false claims to my insurance company. My insurance had to decline it because I never even received those procedures they said I did. Not to mention the head of the billing dept is NO WHERE to be found. My advice to any first time mother is to not allow the beauty of the facility blind you. They are messy.

Yolanda Glover

Do not come here if you are feeling none visible pain. I have been here since midnight and has seen plenty people come and leave but yet they still say there's no beds. Worst six painful hours of my life!

Badgal Kia

When I say never again, I truly mean it!!! Do NOT come here period!!! Wish I could give zero stars. Lost both my twins at this facility, I don’t wish this pain on anyone!!! Be prepared for the worst when dealing with this hospital

Jennifer Hiers

Came to ER with my mother because she fell and may have broken her ankle. We’ve been waiting for 4 1/2 hours in the waiting room. Have yet to see a doctor! People before us waited just as long or longer. Would not recommend St. Francis ER. I’ve had such good experiences for OBGYN and ENT services. But this is deplorable.

janet bell

I would go less for ratings but wasn't allow...i have had many surgeries in my life and been in many hospitals but this was a nightmare...thank God my daughter stayed which helped a lot or i am scared i wouldnt not be alright or worse ... oxygen was plugged into wrong plug which told nurse muliply times that i was not getting any oxygen but kept telling me to take deep breathe since monitor was buzzing off...kept telling nurse was NOT getting any oxygen from hoe but acted like i was crazy...just keep taking deep breathe was all i would get from her..a cna finally listened when came in to check vitals and corrected problem many many hours later...it was plugged into wrong plug...thank you again since you probably saved my life... this is after surgery mind you...right after surgery the nurses were told by my daughter my leg massager that keeps you from blood clots were not working...nothing was done to correct until next morning after doctor came in and daughter told him about it not working and had told nurses...he requested a working one...thank God i didnt get any clots...my iv fluids had ran out and couldnt get fluids or pain medicine because the medicine room was locked and they couldnt get in...CAN YOU BELIEVE THIS...we even asked them if they could get medicine from the other floors.. said wasnt that easy to do . My hand were so swelled from leaving a empty iv in hand that i couldn't bend for days after i came home...they( 3 people )were called in... tried to pick other viens to start fluids again after they unlocked or found fluids but couldnt find a vein finally gave up after many time trying..very painful..never had a problem lime this....so they decide not to give me anymore iv fluild since they couldnt get a vein ...so dehydrated but getting a CUP of ice was impossible since it was the only thing i was allowed to have...my daughter would head to desk area trying to get ice but nurses made her feel like she was bothering them and claimed they heard no buzzer and had attitude..told her would bring but hours before they did...i think i only received two or three cups of ice the whole visit which were the small,cups... could go on and on but i believe enough is said...please never leave your live ones at the mercy of hospitals...i told my daughter not to say anything about my care because it would be taken out on me...which it was but what was i suppose to do...i did request i leave earlier than was suppose to which was very hard on me once i rode 2 hours home on oxygen with my oxygen level dangerous low.. my doctor was great but will never never use this hospital again...i do pray for others that will use this hospital and hope their experience will be better and safe...a living NIGHTMARE

Cindy Colson

Horrible Emergency Room Horrible My Mother who is 87 years old was transported there after falling and broke her wrist and nose. My mother was stuck in a room no doctor or nurse came in. I arrived 30 minutes after she had. Nothing after waiting over 90 min I asked hello is someone going to help my mom . She is in pain. We are busy was the response. Yea laughing and joking and flirting with ambulance drivers. Really after working myself in healthcare I am shocked at their horrible service. I nor my mother go there for anything. I’m a heart patient and I go to midtown for everything and they are wonderful.

Mona Gilbert

I know you lady's need a great OGYN. Check out Dr. Dean she's Awesome!!!

Don Brown

The ER has some serious issues with adequate staffing or administration because wait times are consisting 8 or more hours. This is totally unacceptable and something should be done about it.

Rhodochrosite Stone

Check your medical records, Friends. Allegedly, a recent system update was blamed for a number of errors in patient files.

Janet Petersen

The ER has to be the most unsanitary place. The restrooms are disgusting!!! The wait time was 6 hours which is totally unacceptable for someone that is going to emergency. This place needs to get it together!!! Not happy ☠️☠️☠️

Milton Watts

Stay away from this hospital! St Francis has the worst service of any hospital I've ever seen. Went to the ER with my father having chest pains and pain when he breathes. He waited for over 4 hours and never saw a doctor. He told the receptionist he had waited 4 hours and she told him "other people do too". He left and went home never being seen by a doctor. Another lady came in and said her father was having a stroke and NO ONE offered to help her get him out of their vehicle. This place needs a complete OVERHAUL starting at the top!

Teri Blumer

I had to use their outpatient lab and I am a true hard stick after being bitten 11 times by brown recluse spiders...Their staff and phlebotomist was amazing...No more anxiety getting my blood taken.

Sylma Fernandez

I will give them a 0 start, but since it's not possible had to give them 1. Horrible service at the Emergency Room. Went at 12pm and still by 8pm haven't seen a dr or medications given. The only person that moved fast was the one to charge the deductible. If you are sick stay away from here for your own health. Last time I step foot in this denigrating emergency room with the worst customer service!!!

Anna Jensen

This hospital should be shut down, in my opinion. My great aunt has been having a series of mini strokes. She was admitted into St. Francis for the last one. The doctor never came to see her but one time. They explained that she has a fully clogged major artery, and then merely discharged her without doing ANYTHING about it. They also gave her a prescription for insulin for her blood sugar, which she has never had before, so a nurse was supposed to come back to show her how to do it. No nurse ever came. Her prescription was picked up - a vial of insulin, no syringes or anything, and she has no clue how to do it. She is now out of the hospital, and is a ticking time bomb due to the clog in her artery. St. Francis does not care about its patients.

David Epperly

Buyer beware! The Physical Therapy department charges for every 15 minutes $119.75! AND a 5 minute evaluation of $327.50!! Also, they invoice you once per month, so you don't find this out until you get a surprise statement in the mail. When we called to question the high fees, we were told that since Life Point purchased them, they started charging these excessive fees and are within their guidelines to do so. What a rip off! Checked with Houston Clinic and they are $106 per HOUR for PT!

Chris Messer

Great baby Dept.

GuineaPig Army

The only hospital I trust. Not only because I have an extreme dislike for the medical center, but also because pretty much every experience I've had here has been amazing. I delivered my baby in the Women's Hospital and it was absolutely one of the best and most rewarding experiences of my life. I did have a few rude nurses, but the good nurses made up for it tremendously. If you're on here reading all of the bad ER reviews but looking for a place to deliver, DELIVER HERE. It was an amazing birth experience. 5 Stars.

Vicki Woolfork

I, 200% agree with the Client Services’s loudly Obnoxious, Extremely Rushed & Rude, Dishonesty and Unprofessionally Attitudes!! Reluctantly about the distance, yet needing a shoulder surgery. After leaving my home for the 3 hr drive; having made a minor error in a turn..... I courtesy called to say “I’m on the way”. The rep says “oh, we didn’t have a working system this morning and then when we did... the system had rescheduled a.m. appts to the afternoon. So I asked “Was anyone planning to contact the afternoon patients?” After an extended hold, she came back like I was in the wrong

Avery R

My experience with Dr. Tamara Huff at the St Francis Orthopaedic Clinic was less than stellar. She shows no empathy or sympathy for her patients. I have been suffering from pain for years and was told she couldn't find anything wrong.

Sylvia Jernigan

I went there sat 10pm I was there til 4am sun am they did a urine sample and xray diagnosed me with UTI and sent me on my way no fluids or antionitics I had 2 go 2 another hospital sun bc symptoms got so bad the other hospital diagnosed me with a severe uti and kidney infection and treated me if I hadnt gone 2 other hospital it could've killed me bc it was on it's way 2 my bloodstream quickly!!!! I wouldnt recommend this hospital 4 my dog!!!!

Chelsie Downing

Worst hospital I've ever been to in my life.. ad I've been to plenty. I can't tell you how lazy they are. I asked for towels 3x to get a shower, they said be right with you every time. Finally I carried my IV stand to the desk to see them having a pizza party. Seriously??? Not to meantion all the nurses have attitudes.. like I wanna be here. Waited in the lobby 6 hrs.. got moved back.. only to find out no bed. They sat me in a chair while throwing up, while talking about weekend plans. They said they had no beds, and when I used the restroom there was at least 10 open. BS.. but are sure to get their money. You would be better off and less frustrated just getting OTC meds. I would give this minus stars if it were possible. Also, bc of this hospital, I hate the phrase I don't know, not my job. What do these people know. If u need REAL medical assistance go to a bum on the street.. at least less attitude. OMG never in my life, and I don't even write reviews.

Sharon Wisdom

Watch yourself that's a Federal Reserve Service Area, when you go in Life point inc. with a failed impant, and it's left that assult. Read the EMTLA act.

Shelia Glaze

The service there was great!! The doctor the nurses showed their concerns the cat scan technology was great she calm me down l was scared of the cat scan machine she talk me through it was a little just wanted to say! Thanks for the services........ would recommend any day.

James Martin

The wait time was horrible. Six hours to be seen by a physician for my 65 yr old mother. I took her in for a blood clot in her leg that she was on meds for. Her leg was severely swolen. The front desk employees were disgusting and rude. If you dont like your job then dont work there. I advised them of her previous condition. Once in the back I observed the staff bantering about their love lives. This is pathetic and completely unacceptable.

Deanie Wells

My husband and I have spent several miserable hours in the ER waiting room..Something should be done to speed til us up there!I would suffer at home next time.However I had a pleasant experience recently when I had a pacemaker installed.The nurses in the cardiac unit were outstanding.Sorry I did not remember their names..The food was pitiful ,actually impossible to eat.

Pam Merritt

I took my daughter to the ER tonight. The staff there were all nice. A special shout out to Frank( very nice man) and Bill. ( so nice and funny) Ashley ( very nice) Tameka? The PA ( very nice) and Tim RN( nice guy). We were there from 6:00 pm to 10:30 pm. But they did their job and we left tired but happy. I appreciated all of their great bedside manners.

Johnnie Smith

Need More Wheelchairs for senior citizens.

Joshua Richmond

The staff are nice and decently professional, but the place seems to only want your money. After that company out of state bought them, they should have taken the "St." out of the name. I would be very wary about going. I wish hospitals were held to higher standards than this.

Julia Wulff

I came to the ER because of extreme abdominal pain in my right side. I was admitted into OB, because at the time I was just over 20 weeks pregnant. There was something wrong with me, I knew it. I explained my pain to the nurse. I explained that I was concerned it was my appendix. I am not a doctor, however I know my body and when something is wrong. I was screaming, crying, and moaning in pain. She told me that I was "just pregnant". My home hospital is Martin Army, I live closer to St. Francis. I came to St. Francis because I was in so much pain that I could not make the 20 minuet drive to Martin Army. She told me that I am not supposed to come to this hospital, and that I would be receiving a bill from tricare in the mail since this was absolutely not an emergency. She gave me an IV with so much pain medication I could barley speak. I told my husband again that there was something wrong, that he needed to go get another nurse. The nurse I had been dealing with seemed irritated that we wanted to speak with someone else. My husband asked her again, "are you sure it is not her appendix?" She responded by saying that there is no way it is my appendix, because if it was, I would be screaming in pain. Like I previously mentioned, I was screaming in pain before she gave me the IV, and even then I worked so hard to communicate to her that I was still in pain. After over 2 hours of fighting with her, she finally called the Dr. She only called the Dr. because I started having contractions. When the Dr. came to see me, she listened. She was wonderful. I was sent in for a scan at 12Am, with results coming in at 2AM. I went into emergency surgery the next morning. My appendix was close to rupturing. If this would of happened, my child would more than likely be dead, and so would I. The rest of the staff did a fabulous job, however, nothing will be able to make up for how hard I had to fight to be heard. The name of the nurse who did not listen to me is Bridgett. I do not remember her last name. So please, Fight for yourself. If there is something wrong with you, and you know it, do not let a nurse send you home because she doesn't have time to deal with you.

Tosha Holtzclaw

I went to the er. This was the worst experience you can have. They have nurses on staff that doesn't know how to discharge a patient on first shift (they had to go get the administrat to do the paperwork which took 2 hours). Once we get the discharge paperwork everything wasn't there which took another hour. St. Francis really need to re-evaluate there employees and their system because it SUCKS!!!!!!

Jennifer Darrah

Find somewhere else to go if you have an emergency. You get shuffled around like cattle, nurses go on lunch and just leave you there without notifying anyone. The doctor doesn't look at your injury, and they do not have a radiologist to read the films. Totally unacceptable.

Jonathan De La O

I would give this hospital no stars if I could, but I can't. I waited in the waiting room to be seen for over 2.5 hours. I can't believe they call themselves a hospital. I've never been in a waiting room that long. Any other hospital I have been to has always had a sign saying "If you have been waiting longer than 30 minutes to be see let us know." I think they should put a sign saying "Please check on the person left and right of you to make sure they aren't dead."

Shanna Geier

Absolute worst care in labor and delivery. Bullied, fear mongered, treated rudely all bc of a choice to not get eye goop in babies eyes. Be prepared, if you have to give birth here, to do exactly what they want, and not what you want or they will treat you the same way. I am utterly disgusted with their treatment during what should have been a happy and peaceful experience.

Helen Williams

St. Francis Hospital was quite an experience for me. I've never seen such behavior in my life at a hospital. It's like people are working cause it's a job. Like they feel as if the same way they came looking they will leave looking. Which is sad. When you are working in an environment such St. Francis or any hospital, when you having to take care of treat people you need to have patience and compassion. Over all I give 2 stars because there were a few of the staff members that are really there because they have compassion to serve people in their condition. However one staff in the mental health by the name Todd I truly believe has a passion for his job. He went by the policy but he also took into consideration of the patient. They confiscated my tablet they said devices weren't allowed. I asked for a bible several times 4 people said I will see. I asked for the fifth time in the present of Todd he said give me a minute now I know hard back books are not allowed but I will see. A priest came with the new testament only I was fine with that and I appreciated that. It's like Todd was the one to go to, to get the job done or should I say make something happen. everything they didn't have that I asked for Todd made sure I got what I needed.

Emily

I came here to get tested for HCG both in blood and urine due to a missed mensural cycle. I was dismissed and handed a paper diagnosis describing painful mensuration (I hadn’t had my cycle for two months, nor was I experiencing any pain. AT. ALL). Not only was I misdiagnosed completely, but I was also charged a whopping $800 for my visit. Upon calling to begin my payments, I was told that I would qualify for a percentage off since I do not have insurance. Four payments later, I realized the percentage I was given off had not been applied. I called to investigate, and was told there were no notes in their system and that they could only take that percentage off of the remaining balance rather than the initial one. I have no words to describe this hospital. Having also worked in a medical setting, I am greatly disappointed. Once I finish paying off this ridiculous bill, I’m washing my hands clean of this “hospital.”

Harold Nolish

Just spent 2 1/2 days at St. Francis Hospital. My Nursing care was absolutely top notch. They all were extremely professional and caring. My ER nurse did her job with ultimate ability. All 110%+. (Only complaint was with the food, which had nothing to do with my personal care). I am not sure what other patients expect from a hospital, but St. F. is among the better ones.

Branden Pursley

Absolutely horrible. Still paying off a debt I shouldn't have to pay. The lady did not put in my insurance info and the result is the hospital stealing my money. This is why I distrust hospitals. Do NOT recommend going to St. Francis.

Harley-Quinn and Alice Gone to the Dogs

I was sent to the ER by my GI doctor and was treated quickly. The staff were extremely helpful and courteous. Even though my case was a bit complicated, they did everything they could to speed things along and make my visit as pleasant as it could be.

Jamie Hass

One of the worst hospital I have had the displeasure of walking into. They are okay if you are an in and out patient or a one or two dayer. But if you are thgere for a longer period you can forget hospitality and kindness from 85 percent of the nurses.. They are short on CNA personal. That just means the nurses should be picking up the slack.. forget it. They forget kindness. She are really short and do not smile . Bed baths? Forget it. I see why the rating has gone down so low.

Arrica Green

Been sitting here for 12 hours. Came in with chest pain and high blood pressure. Still waiting. This is ridiculous. People could die in this place waiting on help. Only gave them a one star because it won't let you do a zero start.

K Last

Horrible experience as the wait time was 4.5 hours. I went in with heart issues and waited forever. Never saw a doctor. Had to go to a different hospital. I cannot believe how they handle things now. People who were hardly sick were being seen and left in 3 hours in their green track system. One lady had waited 5 hrs and left. They better not have charged my insurance for a nonvisit.

josh howard

My wife is 41 weeks pregnant we were scheduled at 4 am to be induced we were told to get there by 3:30 and we live a hour and 30 minutes away when we pulled into the parking lot at 3:15 we received a phone call telling us her room was not available because we didn’t call a hour. Ahead of time witch we didn’t know and were never told we were supposed to do so here we sit at 3 am very tired very angry and no room this place is really terrible do not come here our experience has been nothing but negative

LunartiC Nelson

The staff was excellent. Especially in the PCS Cardiac Care Department. Lori and Shanna were a great team. Their work ethic was prompt. As a visitor myself, they made me feel at home. Your cafeteria needs a lot of work. Cafeteria staff was very rude. Also, their customer service was false both on the menu and upon delivery. Every order from patient was either brought with an additional item or forgotten item. If he had allergies concerning food. The cafeteria staff overlooked it completely. Example sliced peaches were peaches removed from canned fruit cocktail

Jane Wilson

This is the best Hospital i have ever been in my cousin was her from Aug 30 2019 through sept 1 2019 she passed away sept 1 at this place in Icu the staff was so nice. they explained everything on grounds that we could understand our family members problem, and they dont everything human possìble to save my loved one but it wasnt meant for her to stay but i would recommend this hospital over any one i have ever used. thanks you nice ppl that worked in this time frame at the ICU CARDIOVASCULAR AND HELP MY FAMILY AND OUR SICK LOVED ONE

cheryl chamberlin

My husband and I waited 8 hours with him having chest pains and problems breathing before we finally walked out!! We watched the waiting room fill up and empty twice before we left. Very sad how his situation was handled. Every time asking how long it would be they would just blow us off with some bs answer. If I could give zero stars I would for sure!!

Linda Aloyo

This is not to get Information, but to criticized your emergency room rapid care, Today 4/16/2014 I've gone in with an excruciating pain, I explained the NP who took care of me Sarah Gay, my pain in my lower and upper back, pain in my bladder and right ovary, also that I have been diagnosed HPV, she left and came back and tell me that sounds like kidney stone, was asked what was my level of pain which at the time it was a 9, from there i was taken to this little waiting area, with others patient that were not doing good, next to me a lady that had fallen from a horse and in a lot of pain, all sitting down, and all the beds completely empty, then my stickies where lost, so i was taken to get this ct scan, and brought back to this little area with the same patients and the beds empty, my pain escalated to a 10, I asked if they order anything for my pain, and this nurse not to friendly said no, I sat back down, and all of the suddenly Ms. Tonya called me to get my insurance stuff, very nice, and courteous, when I finish with her, the nurse came back with the NP. Gay and ask if i needed something for my pain which has escalated to a 10, and I said please, so when I was going back to the waiting room area, here come the nurse with the medication, which I said it wasn't working at all, and my released papers, I looked at her and ask why was I been released without talking to a Doctor about my tests results or anything, she asked me to sign a paper without talking to anybody and she went to get the NP Gay, just to tell me that my Ct Scan was negative, my urine test was negative and my blood work was fine, which I asked what blood work, because no one draw blood from me, today was my first time been in St. Francis as a patient, and my last because no one knew what they were doing, the way they treated the patient was horrible, their estate of mind was fix then and get them out of there no compassion, no professionalism either, where ever I go I will take this horrible experience with me and i will let every one know about it, ridiculous a patient who just felt of a horse sitting in a chair who just got a morphine shot, without no supervision or no monitor.....what kind of emergency room is this? I left Marten Army Hospital thinking I was going to get better service here, but was treated awful and even worst............

Kelley

My husband, who is a cardiac patient, went to this ER with chest pain. He sat in the waiting room for 7 hours, then when he was finally called back, he sat for almost another 2 hours waiting to be seen. This place is a joke. Its a good thing it wasn't anything very serious, he would have died in the waiting room!

G Byers

First off it is disgusting, there is found and bloody gauze thats been in the transition room for our stay. Got here at 8:30pm now 1:18 am and they have done nothing for my daughter other than make her wait and an xray. After I said I was leaving the Dr. then looked at the xray. My daughter was showing signs of an appendicities. I can hear someone watching movies on their phone which I am pretty sure it was the DR. The nurses had poor demeanor other than on younger one. It seems to start with the top. They lack leadership and pride in their enviroment. Which is shameful! This is our first time at Saint Francis and I am highly disappointed. You're better off waiting for the Dr's office to open.

Ashley Davis

There are so many offices apart of St. Francis. My husband unfortunately had to be referred to a specialist here and his office employees apparently have no idea how to do their job. I'm aware that services provided when it comes to more than just a visit with the provider are subject to your deductable, however when a price is given and you receive a bill which states you owe more than 300 over what you were quoted is unacceptable. I reached out to the hospital's billing department to express my concerns and what do you know the excuse I was given did nothing but put the blame on our insurance company. I have no issue paying for the services rendered, but an answer for what was added to our bill needs to be given.

Jordan Giordano

Under staffed. 8-10 hour ER wait times.

Brent Parker

The ER or Emergency Department had at least 80 people waiting. One man told me he has been here for 41/2 hours! This is the worst experience my wife and I have ever had!!! Two people behind the counter talking about their personal lives?! And what is the cop here for? I wonder if anyone has ever died waiting to be admitted!!! And it smells REALLY BAD!!!

Fadia Sader

Worst service ever!!! I got there at 12:30am I did not see a nurse until 8pm literally no kind of concern of what was going on they will get to you when they get to you. And on top of that I sat there 8 hrs throwing up sick n in pain uncomfortable in a waiting room! Just horrible! Don’t recommend them

Diana Prince

Youll die waiting here. Im severely dehydrated and i just walked out after an hour and a half. Im going to the medical supply store to get my own god damned saline and run my own iv.

Patrick strickland

As I write this review, 7 hours of waiting..... with 6% battery life. I submit a review sure I could check Espn or YouTube with my last little but if battery life. I just wanted to make a setting. So unless you are in visible pain they will send you to a packed waiting room where you have to remind the hey I’m still here with my heart attack that you only checked my blood pressure once and pondering why did I choose this hospital. Sure I’m tired and hungry but I expected to wait at an er but to feel like I’m a decent human being is all I ask for. Maybe even a Taco but hey just take this tube out of my arm so I can die in my bed where I belong because my dog well pay more attention then a place like this.

Thomas Jacobs

Wow you would think as low of a rating as this place has the person in charge or the state, somebody, would have something done.. I came in because of a kidney stone.. was on the floor in pain waiting for 2 hrs before I left and now I have a MED ASSIST calling me wondering if I have the ability to pay my bill... Get your head on right. I NEVER received medical services the only thing they did was pull me in a room for 5 minutes and ask me questions. If you're charging me for that it's laughable if it weren't so mother freaking aggravating. And of course the people that called me couldnt give me any information other than I have a bill they couldn't even tell me how much it was for.. this place is obviously failing. Oh and the lady at the desk that night was embarrassing as a professional. I've also been in their physical therapy section Wich was no help to me they weren't even right about what I need to be treated for.

reshonda parker

My husband was admitted for issues with his heart and had to go into surgery. Everyone we met were helpful and I can't say enough about the nurses and staff! They made a very scary time in our lives as comfortable as could be and they always came in to check on him and the family to make sure we had everything we needed. The doctor and surgeon were amazing and I am thankful that God blessed them with the skill and knowledge that they have. We were told he'd be in great hands and he really was. Can't thank them enough!!

Latrice Williams

This hospital is horrible. I've been in the waiting area for 7 hrs still haven't made it to the back. I watched 7 people leave from the back and no one has come to get any other patients ( been over a hr now) there are only about 7 patient in the waiting room, the staff is very rude and unprofessional. I will not be returning to this hospital again. This is beyond unacceptable

Arnetha Grooms

Great place if you need medical attention I wouldn't go anywhere else unless I had no other choice

Rob Schumaker

Very, very happy with the care I received. The staff was very knowledgeable and thorough with all aspects of my needs, physically, mentally, socially, and spiritually. That's why I am proud to have St. Francis as part of my healthcare team.

Precious Allison

Run as fast as you can, this place is awful, this is the worst hospital in Columbus, NORTHSIDE IS THE BEST. If I could give it a zero I would. However there are two 1st shift RN nurses that I must say go over and beyond Tori and Regina from the emergency room. I really hope they find another place of employment because this place is absolutely horrible and they deserve better.. This place needs to be investigated by the government the way patients are treated is wrong.

Sally Baldwin

The administration should be ashamed to carry on the St Francis name. I have never seen such terrible nursing as when I was there for seizures. Getting a nurse to come to the room was unheard of. Thank God for the techs. I laid there over 3.5 hours waiting for help with a wet diaper. After a week I was rescued and moved to Northside. I had a UTI from the shotty help at St. Francis. My roommate on dialysis went two nights with no supper. She finally called a friend who brought her supper. I had Lewis pick up her supper one night . The emergency room and ICU had great service and help. They truly saved my life. The 3rd floor nurses, 3 nurses for 18 patients, terrible. If you have to go there, have someone sitting with you full time if you want to come out of there alive!

Nicole Rosa

After 2 previous ER visits to a different hospital for back pain with nothing done, my other half went to St Francis ER where they did a CT scan and found he had an infection on his spine. He had emergency surgery and spent almost 2 weeks there and every person we dealt with during that time was great.

Iris Hogan

All of the staff was very helpful and nice. My surgery went great

L. L.

Let’s just say I’m not impressed with this hospital at all. I’m from the Atlanta area and this hospital is not even in the same league. Most of the nurses are ok but I have encountered a few rude and unconcerning nurses. The place is always filthy and I’ve haven't seen maintenance cleaning but four times in fifteen days. No wonder people keep getting sicker and MRSA at this hospital. Now let’s talk about phone service. There is horrible phone reception in the hospital so it’s hard to give updates to family about the patient. I know they were bought out but I don’t think that has helped.

Stephanie Williams

This person named Rebeca was so rude to my family it was unreal we already were in a hallway bed she was the nastiest health care provider I have ever met. Employees like her make me want to never return to this hospital.

Sandra Selph

I had my first child here & I absolutely loved it!! The nurses was nice & I got treated greatly!

Sergey Kulikov

ER. Doctor never bothered to see the pregnant woman with unbearable abdominal pain. There was "a shift change" they said. In 40 minutes after getting through the doors we took off and left as by this time our gynecologist office opened and we phoned them and they admitted and examined my wife the minute we got there. Thanks God we made it in time as she was directed to the good hospital and went through the urgent surgery right away.

Pamela DeLunarOWL Nelson

Most staff in any department, were not prompt or helpful. Only Cardiovascular Care ICU were prompt, courteous, informative, & accurate. Sorry to say, I've been to Shadyside Hospital in Pennsylvania.

jennabeejustice .

I received outstanding care at the ER two days ago - coordination between my care team members, kept me informed of what was going on, moved with all due urgency given my situation. I am very grateful!

charles rendina

I’ve dealt with this institution on several different occasions. I have never had a good experience. My most recent experience had me return for a follow up so the ENT could tell me the results of a test. The results were “no finding”. My actual time with the provider was a less than five minutes. The information I received could have been passed to me over the phone or via email, or should’ve been provided directly to my primary care provider. Instead I lost wages because I had to leave work, I had travel expenses in the form of the costs to drive to that hospital, I lost money due to the time spent waiting to see the provider, and on top of all of that I had to pay a $40 co-pay for receiving no service. Most other providers I have worked with give test results over the phone. Especially when those results are negative and don’t require another visit. This hospital has absolutely ridiculous business practices. Please do not be fooled by there claims to religious affiliation. Their business practices are not in keeping with Catholic values.

Cee cee mee Mee mee

A horrible experience that saddens my family because of the many years of great care and service. Please make sure your loved one is not a victim.

jperry4414 perry

This place is a joke. My child (2 years old) needed stitches above his eye. I have waited over 6 hours and have yet to be seen. When asked the receptionist just shrugs her shoulders at us and goes back to gossiping. That is whens shes at the desk the majority of the time shes off somewhere else leaving no one at the desk.Unless coming here in an ambulance avoid this hell hole.

Krystal Mitchell

At least an 2 hour wait before you see the doctor!!!!!!

Jamie Treadwell

Id say I loved it but I do not like going to the hospital at all. I am 33 pregnant and have had to make three trips to the ER thus far, once was on Thanksgiving. My physicians and midwives partner with St. Francis so that was my chosen ER. I had as good experience as one could have in the ER. It was fairly quick, people were nice and polite so bedside manner was great! They coordinated my testing so I was done with testing and the main portion of my time there, overall about three hours, was in my own space, quiet and undisturbed until time to get treated and go. One time, the physician on duty actually gave me copies of my blood tests without my asking. That is a rare thing! I have to say overall, it is a good ER and I would recommend it to my family and friends.

Rosetta Wise

I was just in there today and i used the valet parking. And whomever parked my car ran over the sidewalk with both the front and back tire. And didn't even tell me. They will never park my car again.

typicalxbox_gamet

Worst hospital in my life I worked hear the other staff was lazy they never take care of the patients one elder passed away because he wasn't cared for the patients are the only thing good about this hospital

Jason Scales

Best hospital experience I've ever had. The nursing staff is great and everyone is extremely friendly. The doctors have been spot on and have taken great care of me.

Regina Blount

My 85 year old father had a stress test at St. Francis Monday and has not felt good this whole week after. Today, he went to the ER and they took his vital signs and co pay but after 5 hours he decided to go home. He decided he could hurt at home. Pathetic.

Shevon Madden

NO! Turn back now..."Here there be dragons!" Do yourself a huge favor and don't ever set foot in this place. Never, and I mean NEVER in my life have I been to a hospital as bad as this one! Filthy, and lacking in anything even remotely resembling competence, concern or actual care. Do yourself a huge favor and go to Piedmont Columbus Regional Northside Hospital, instead....walk, crawl, cab or bus yourself over to get yourself out of the reach of St. Francis'...do whatever you need to do to make it happen. I have a history of hemorrhagic stroke. Last month I was experiencing symptoms that felt as if I possibly had another stroke coming on, in addition to possible heart issues/involvement. Since I'm new to the area I looked online for a hospital that is trained in stroke protocol & that's how I ended up going to St. Francis. I used to work in the medical care field, and over the past twenty - thirty years have been afflicted with chronic medical issues that have familiarized me with hospital care and protocol more than I'd like. When we arrived at St. Francis ER, it took probably ten minutes for anyone to come out with or even offer a wheelchair for me after both my brother and husband went in to ask for assistance with someone who was experiencing chest pains, numbness in their jaw and shortness of breath. Once inside, they did run an initial EKG in a room off of the reception area, but they took their sweet time about doing it, and then wheeled me back into the waiting room left me sitting there for a total of four hours, with an elevated BP, splitting headache, & desperately gasping for every breath. Though I was barely able to stagger back out to the vehicle, I was determined that I was not going to die in that waiting room, so we left and went Piedmont Columbus Regional Northside Hospital where we were treated well and I was seen immediately. Do yourself the favor of going to PCRNH first and just skip St Francis altogether.

Cindy MARTIN

My husband had open heart surgery a week and 1/2 ago . All the nurses in CVICU were the best! Katie gets A++ she is a very caring and helpful nurse. And in P1, Gia was great also. Being a nurse is hard work and these ladies are excellent at their jobs. Thank you for all your loving care!!

Gwen Robinson

The experience with the staff is horrible. The staff do not display the beliefs of St Francis. St. Francis is suppose to be a Christian base organization. Not all of the staff are rude however the majority are. I suggest to St Francis her train yoh staff costumer service is everything in an establishment.

Jennifer Stegall

I couldn't be more pleased with the nurses and doctors who took care of me before and after my outpatient surgery. From pre-op to the moment I was discharged everyone was so professional even though they were transitioning to a new system.

Joe Beck

I’ve had 7 surgeries/OR procedures in the last 2 years at St Francis and I couldn’t ask for better treatment or care. Everyone from check in to post op were very kind and caring. Dr John Adams is the best doctor I have ever had to deal with! He is very detailed and patient in answering your questions and concerns.His bedside manner is very comforting post and preop. Unlike most doctors I’ve been treated by he has a good sense of humor knows when a good laugh is appropriate. The whole staff in the Butler center are great! I’ve read several reviews complaining about the cleanliness of the hospital. From my prospective it’s a pretty clean place as hospitals go especially the Butler center. Thanks to everyone at SF especially Dr Adams for making life better!

Destiney Jones

Every time I come here it’s a problem..... I always come because it the hospital closest to my house I wish you’ll will hire people who wanna work the front desk lady had horrible customer service and got an attitude some of the nurses look unhappy and customer service wasn’t great as well I see the girl behind the desk on Instagram strolling and the nurse who was attending to my mom kept getting an attitude... now if I would of gotten rude back that’ll be a problem years ago st Francis was not like this... if you want better service go to piedmont all the nurses and people are nice and make sure they take great care of you ... I hope it get better I read other reviews and was surprise at all

Phyllis Nicholson

Been here 5 hours no treatment. When saw the doctor after 2 hrs said my husband had CHF with possible heart attack in next couple of weeks after 3 more hours still no treatment everyone treated him as an inconvenience including the doctor . Left to see his heart doctor in the morning.

Sean Funkhouser

Chapter 1 Well, I’m praying for this establishment because they are horrible on the second floor of the hospital rooms. The only reason I agree with one star is because of how noise the case manager Mary was. And that had to do with HOME CARE needs. NOTHING to do with actual hospital care or should I just say St. Francis care. Because the are NOT performing like a hospital.

Gwenetta Echols

I have always been satisfied with the services from St.Francis, past the emergency room phase. I am concern that there is only one room that housed all awaiting patients and their accompanied family member, patients are sitting with IV in their arms, coughing, sneezing, high temperatures, just ill as ill can be, in this one open public room waiting for a bed or insurance clerk or additional waiting test result, Highly germ area. There has got to be a better way.

P. Payne

The scariest ER ever. I was there the night a stabbing victim was brought in. I heard the staff cheering when they received notice that a stabbing victim was in route. One of them cheered, “Yay! It’s Christmas,” and laughed. I later found out the incident involved a fatality and these people were celebrating. I kid you not. My own experience included nurses making fun of my name—curtains aren’t sound proofed. And being doped up and left in a wheelchair in a vacant hallway completely alone, cold, and shivering. Do yourself a favor and die at home if this is your only option.

Terri Allen

We waited over 5 hours with my 83 year old father in law. He was dehydrated and needed iv fluids. They "triaged" him supposedly. I saw young people taken in before him ( who arrived after him). These folks were laughing, eating fast food, etc. They were quite obviously not in physical distress. Do not use this hospital!!!!!!!

John Sanker

Sadly our experience was less than professional. Being a small hospital we thought our son would receive personal attention. We were sorely mistaken. He was just another number. After a rare bilateral hip replacement his care was lacking. Soiled linens, an elevated rusted toilet seat that was wobbly, drainage tubes not checked routinely and poor communication were just for starters. He was discharged without prior warning and without proper outpatient care established leaving everyone scrambling to try and figure out what next. None of us have medical care experience and were thus left to fend for ourselves. We hope the board and staff will take this as constructive criticism and make appropriate corrections to insure future positive experiences for all.

Rena Cody

The horrible place to have your babies, the staff took a bottle out of the trash an feed it to my baby, because it was still in a HR of me feeding my son. He ate an went to sleep an I knew that he would be sleeping past an HR, so I threw it away. Went to the restroom, my baby start crying hard so I called the nurse to tend to him while I was in the bathroom, with the door closed. I new they did it because I had just threw it away about ten minutes before an nothing was in the trash but a couple of things. When I got until walk I threw the milk box away an realize the bottle wasn't in the trash!!!! OMG they didn't do that!! I've cried about it an I'm so upset I have one day left in this hell hole. My poor baby is innocent, how could they do this.

Anitra Brown

I'll give them a negative 5 !I ask for pain medicine over six times with Anthem healthcare insurance and still did not get anything this is the worst place ever to attend that's why they call it killer st. Francis!! if you ready to die please pull up in the parking lot because by the time you leave you're going to be dead!!!!!

PrincessJassy

Excellent service i was given.they are friendly and seem caring.nurse gave me a blanket when she noticed i was cold and the wait didnt take long either.i can recommend this hospital for small emergencys such as a toothache which I had

tracy carratt

The clerical staff and medical staff are cordial and relatively knowledgeable. But to wait for 3 HOURS for xray results (when they've been in the chart- according to their own registration clerk) is RIDICULOUS!

Ja’Kayla Daniel

THIS IS THE WORST HOSPITAL IN COLUMBUS GEORGIA I came in yesterday because I was having muscle spasms in my left thigh and I couldn’t walk on my left foot after I came in at around 4:56 and signed in I sat there for almost three hours before going to the back, after I went to the back it took almost an hour in a half to be seen by a “nurse practitioner” they came in asked me questions and left out once again and then after another hour he came back in with another “nurse practitioner” and they were trying to help me move my leg but I told them once again when I move it it hurts so I was trying to hold on to him because I couldn’t get up and they wanted me to try standing on it and he had a very nasty attitude and told me do not hold on to his arm, after they left it took TWO HOURS for a RN to come in and give me an IV once the IV was in it was almost one in the morning before I left out and I was never seen again and still had the IV in my arm for the rest of the night, I left without being discharged and the same man who told me don’t hang on his arm laughed and said “they are mad because they haven’t been seen yet” I do not recommend NOBODY to go to this hospital they are rude, racist, and very inconsiderate of other people’s pain.

Jack Baker

This facility is very dirty - both the hospital and clinic waiting areas. The clinic staff seem frustrated and tired. I was in from out of town to help my mother-in-law. I had taken her to St. Francis about 5-6 years ago, but something has changed here. After experiencing the above, we left and then arranged for her further care at another facility in town (with her safety and her general well being as the priority).

James Mizelle

Worse ER experience ever. Waited 4 hour and still had not been seen. 3 other people walked out before me because the had not been seen and was there longer than I. If you are sick go elsewhere because you will die waiting here. Would get a zero if Google would allow me to give it Update from 7 months ago. Still the worst ER ever. Came in with my 83 yrs old mom with possible infection from a past surgery. This was at 4:30 pm. Finally got to the RCU "Rapid Care Unit" at 9 pm and saw a PA. Unit should be renamed ESU "Extremely Slow Unit" it is now 11PM and still waiting on a diagnosis or solution to my moms condition. 11:30 PM sent for Ultrasound and once again waiting in ESU. 12:45 AM need to do a CT scan. So waiting for the order to be put in.

Jerrod Shrum

Thanks to Dr Metry and his ICU team and nurses, they saved my life Aug 2016 from congestive heart failure. They removed liter after liter of fluid off of my lungs. They intubated me and I'm lucky to be alive. Thank you!

kurt mccarthy

I'm glad this hospital just got sued for 26M in malpractice. This hospital is a hostel for lack of better words. The physicians are horrible, most of them are either DOs or achieved their MD out of country with medical schools that are a joke. Good for you St. Francis, you'll be much better off going out of business instead of employing nurses, administrators and physicians that shouldn't be touching innocent patients. When I went to the ER, they told me I was fine and discharged me. My liver labs were 4 times the upper limit of normal, we were told labs were good!

T C.K

Got a brand new Rebel for Christmas, had an amazing sound system. My mother takes my truck and uses valet parking, now all my speakers are blown. Never again. Thank you to the idiot that tried to thug out in my truck.

Leigh Smith

I love St. Francis Hospital! I had gall bladder surgery in 1984 and a throidectomy in 2016. Numerous minor surgeries in between. Each time I was so blessed to have the best doctors and nurses taking care of me. I would not go to another hospital but St Francis!

Jenna Murphy

I recently had surgery at St Francis Hospital and I have to say this is a beautiful hospital. It is very clean and the staff I encountered were very friendly and willing to help with any questions. My Pre-op appointment was very organized and efficient and I didn't have to wait long at all. My surgery experience was as good as I could expect. The nursing staff were incredible. Very friendly and kind. They explained everything thoroughly and I just felt at ease and comfortable in their care. Dr. Borkat is a phenomenal physician and I feel very blessed to have had him in control of my health in this hospital. I highly recommend this hospital.

Pennie Hartsfield

Very nice staff and clean facilities.

richelle dowse

Everybody there is nice . Quite hospital and very clean and beautiful

Sixx Lovecraft

Came in for a pre op appointment. They were quick to take my money, I than sat for almost 2 hours waiting for blood work! They were not busy! A lot of people standing around talking about the upcoming weekend. If I can help it, I will never come here again!!!!!!!

Craig Adams

The medical / rehab part of St Francis is great. The wait times on appointments can be a little long but I guess it is what it is. The portion of St Francis that is absolutely HORRIBLE is their billing. For some reason, even though you have to confirm your vital information (address, insurance, DOB, etc) each and every visit, they still can't seem to send the bills to the proper address. Today was the fourth time I talked to someone from their billing office trying to sort these things out. Is it any wonder why they have lost 30 million dollars as was reported by the media?

Ben Tatum

Went to get my back looked at... Told them I need MRI. X-ray is waste of my time. When they bought me back for x-rays I told them no. So I paid 180 copay plus whatever they plan to charge the insurance to get my vitals and questionnaire and sit in waiting room 4 2 hrs. I asked how I'm supposed to get my money back. They luaghed... When u realize your a part of the healthcare problem... let's see what happens monday

Mark Reviewer

PLEASE GET A NEW MEDICAL RECORDS PROCESSING SERVICE. SCANSTAT IS ABSOLUTELY HORRIBLE. I would recommend Ciox or iod. Both work very well in my experience, and both have competent customer service representatives.