My fiancé recently had an icd implanted after finding out unexpectedly that he was born with a previously undetected heart condition. Being a person of otherwise great health and early 20s this has been a complicated journey although doctors have told him that he can now continue life as he had before. Tonight while playing basketball he received 4 shocks/kicks for the first time since the procedure. After regaining his composure and overcoming the fear of what happened, we called the number on the back of his icd ID card for the physician listed. The call back he received was from Dr. Klein, whose reviews I’ve read and I’ve seen pretty good feedback. However tonight must have been a bad night for him, he showed no empathy nor did he understand that we simply followed the instructions based off of the card. It seemed as though he only cared about whether or not he would have to take the call. He seemed annoyed that my fiancé did not know who he was supposed to call. I am disappointed that after dealing with this scare, and this being the first time this happened, that my fiancé was greeted by Dr. Klein this way. I hope this review helps him understand that after going through a tough situation like this, the last thing you need is a rude doctor on the other end of the supposed “help line”. The doctors and the call back doctor Amanda, at Bay Area clinic were much more understanding, reassuring, informative, and empathetic. Which was greatly appreciated.