Reviews of America's Best Contacts & Eyeglasses (Doctor)

MileHi Gainz

This crew is a bunch of fools. From the Dr all the way to to rude ass clerks. They think they are all better than anyone else. They are a bunch of degenerative idiots. I had to wait over a month for contacts while they were giving me "trial pairs" This place provided the WORST customer experience I have ever had. Especially the little Mexican girl working behind the counter that argued with me. I hate this location. Just go in and I promise you will see what I mean. A bunch of losers that think they are special. Sad thing is more and more companies are forgetting how important customer service is. But this starts at the top. I will be moving my prescription to the Colorado Blvd location, where they are on point. Aurora and this place SUX! Look at all the one star reviews and the desperate cries from them. Lol. Really. Try to be proactive people. Wow

Beauty J

The worst service there ever is. The customer service staff is inefficient with nonchalant attitudes displayed all around. I came in over a week ago, they claimed the system had an issue and so they will call me once sorted. The Male agent helping me was loudly threatening to quit if he doesn't have help..... even if there are issues at work, sort it out with your management not spit it out in the faces of your customers. #veryunprofessional. 8 days later, no calls. So I went in again. Now, they couldn't find me on their system. What's worst, they will ask for all you personal information right in the open hall where anyone can overhear and steal your information. #veryunprofessional. Then I paid out of pocket and as soon as I left, I called my insurance and they got in touch with them. Now I need to be refunded, but they claim that the refund has to be done in person. I paid with a card, so it should be as simple as refunding it to that same card information. I have been coming here for the last 7years but this will be my last time here. Hopefully my glasses don't take forever to get to me.

Latasha Grayson

Great experience!

Phillip Adams

Very competent

Bryan Barnes

Twice I've gone this location and both experience has been great. Polite, and professional along with a great price. Seen the same doctor twice, and she is very professional, and educational on the eyes.

Emily Reid

Perfectly serviceable staff and doctor. My appointment happened within 15 minutes of getting there.

Donna Bondora

Bad choice when I decided to try this place out, waste of time! I called prior to going to verify my insurance was in network and participating, I was told yes it was. My husband and I both get there for our apptmnts, gave insurance info at front desk to two young girls that really should look more appropriate for front desk, nothing said then we proceed to pick out frames while waiting to see Dr. for exam. While husband getting exam and I pick out three high dollar frames as my coverage has a high dollar frame allowance, when I ask a lady to hold them, she just looks at me as though really? Then proceeds to tell me my frame allowance is only $70 as if I don't have money to pay. I stated uh no, my allowance is $150.00 +, she stated not for preferred out of network. Really? Took prescriptions and went to Visionworks with vast amount of choice other than the locked down frames they have, yes I said locked down, so to try them on you have to ask to have them unlocked. This place is a very low class place and has the same with workers and glasses.

Jaime Ramos

Had to wait about 30 mins after my appointment to actually see the doctor. They were pretty busy at the time so I didn't mind. Everything is rushed. I was only actually with the doctor for 5 mins. He was nice but didn't try to talk much or didn't really seem evaluate the health of my eyes. I've had contacts and glasses for over 15 years so I didn't mind the quick in and out but you sure do feel a little like cattle. You do get good deals but not great service so you get what you pay for.

Rudy Cortez

This was the worst experience ever! What ever happened to customer service? After purchasing eyeglasses for myself a couple of months ago, they still do not feel comfortable. I visited this store 3 times to be fitted before I just gave up. Then like an idiot, I went back to this same store to purchase eyeglasses for my three teenage sons and they treated my family like we were a total bother to them. Sue, the manager was extremely rude and not very tentative. Sue's actions/customer service skills contributes to the reason some people perceive Aurora, Co. as a bad place.

Rachel Armstrong

Always a pleasant experience. Compassionate opthomologists, experienced technicians, great selection of eyeglasses, and better prices than when I had insurance. Hands down, the best place for exams and eyewear.

Sherry Lynn

Friendly n fast

Daddi Phone

The experience was great until the doctor argued with me about my contact lens Rx...I've been wearing glasses/contacts since I was 7years old and my Rx has never been the same in both eyes...she refused to listen and said she wasn't going to change my Rx bcuz my eyes just needed to adjust to the contacts so come back in 2-3 days, so I have had to work and live the last 3 days without being able to see out of my right eye

Stephanie Fayerweather

Rude, lazy and disgusting people to deal with. Terrible customer service. Drove an hour an 20 minutes and I’m new to the town I arrived 15 min late however they refused to accommodate me. Even if I waited, they didn’t even try to look for a solution. Just said NO! Absolute Worst customer service. Manager was the same. Don’t bother

William Erickson

good thorough eye exam. The frame selection and prices are unbeatable.

chong chong

Avoid this place. No system, not organized.Go other place. Not professional at all... Eye exam took only 5 min where other place takes 20 min minimum. Still paying same amount of money. Horrible experience.

Ragena K

Had to do another review they dont do walk in anymore which is a wate of my time and when i tryed to talk to the employee she started to get rude with me i told her why lie about things and had to talk to the manager they were way better when they had walk ins and unrude employees

Kacey Hanson

You get to see the eye doctor fast but then you wait over an hour to meet with someone to check out. They had 2 check out people and like 10 waiting to check out. I won't come here again!

minister michelle

Very clean, comfortable and accomodating.

Katie Weeks

Staff needs to attend training, given all the same information, same instructions, instructors - etc. I drove 35 minutes across town- to be told I didn’t need an appointment “for this”. I understand people make mistakes- however- the young lady on the phone knew EXACTLY WHAT I NEEDED. She was even excited she was able to make a same day appointment. When I walked in... “you could’ve just called and we could emailed this?! ” . Very disappointed. Too much competition to not know policy’s and procedures.

Duane Schiele

They did a great job of taking care of me

Dzenan Emkic

Horrible place so uprofesional they messed up my exam and the doc had to do it again! Assistants jus standin around looking cute but dont know how to do anything!!

Aimee Francis

Great service from the time I walked in the door for an exam then picking out my frames and then picking them up from the store today! They close at 7 and the entire team it seemed stayed late to serve everyone who was at least inside the doors by 7 one night. I used them because of their ads on tv and am happy I did. Friendly, professional, knowledgeable and caring. 10/30/2018 ****im making an edit because they won’t let me give another great review of 5 stars. I had an apt last week for new glasses and they said it would be two weeks. I received an auto call stating they are already there a week early. The service from everyone last week was impeccable. Thank you for your consistent friendliness and professionalism and service.

Tina Ventura

I have been going to this location for 4 years and after my first exam, things were still a little blurry. I told them this and they did a second exam, they insisted that the prescription was right. My passed exams they have told me my vision had stayed the same Today I went to a new optometrist and as soon as I put the new contacts in, there was a huge difference in my vision. My optometrist told me my old prescription was too strong and he was not surprised when I told him I have been going here. For four years I have been wearing the incorrect prescription because the optometrists at America's Best were not competent enough to prescribe the right prescription. There is a reason they have such low prices. Their low prices are not worth not being able to properly see.

Lori B

We ordered two pairs of glasses for my daughter. they didn't call me when they came in. It was about two weeks when I finally called and of course they were there. Then we went in to get them sized and one pair of glasses was missing a lens. Again, they didn't call me when the lens was in and the glasses were ready. I was not offered any sort of discount or refund to make up for the inconvenience. the price for two glasses and an exam was not a bad deal, but i think i would rather pay a bit more for quality assurance.

Vanessa

$99 for an eye exam and contact lense fitting plus free exams for 3 years. Can't beat that, especially if you don't have insurance. Staff was very friendly and professional.

Bill Lett

Many of the frames were locked up could not try them on. Is this considered a ghetto store by the compnany? Really poor service. Sad thattbeydont trust their customers enough to allow the to try on frames while waiting for an extraordinary amout of time. Was scheduled for a 100 appt. Arrived at 1255. Not callwd till 130. Really?

James Schell

Prices are high if you're not getting two pairs. They failed to inform me that due to my prescription, things would look "tilted" with the new glasses. They also failed to inform me that my glasses had arrived. Won't be going back.

Grind4thegoal .

i have been a loyal customer of Americas best since i was 18 and in every state i lived in ,but the one at mall rd. in Louisville KY is the reason i will never come back. the girl at the front desk was rude i drove all the way from downtown granted i was a few minuets late but told me they double booked so i cant be seen for the next two weeks. after asking why wasn't i informed she became argumentative when i asked to speak with someone else she continued arguing with me till i got angry and walked out. i still have two years on my eye club but because of this ghetto experience i wont be back i have no patience for such ignorance.

Ana Montes

I didnt liked cause they tell one price and they charge another and my mom got the deal for 69 and they charged her 150 and she needed bifocals and they want to charge her another 150 for that they dont explain nothing before you get your glasses.

Ambar Guerrero

I called in to ask to have a copy of my prescription faxed over to an eye optical; one of the receptionists that answered said quote on quote "I can't because of the hipaa thingy" she placed me on hold without telling me she was going to. When someone else answered the call I asked for their name and if I could get transferred to a manager because they were being really rude to me. She kept ignoring me & pretending like she couldn't hear me. She said "let me put you on hold" I was on hold for 8 minutes and when someone finally answered the phone they stayed quiet & when I said "hello?" they hung up on me. I called again, the same girl answered the phone and she kept saying "hello" & told me to call back because she couldn't hear me. I called two more times & was hung up on again. Someone that was improperly trained to help patients over the phone should not be placed in a position to answer calls. This was at the Aurora Location. Very unpleasant. Thomas and Dr. Parr are awesome though. It's the receptionist/whoever answers the phones who need to learn some manners.

missy roberts

Jasmine greeted me as soon as I arrived and helped me with paperwork. (Wonderful customer service) The eye exam was very thorough and done in a timely manner. I was VERY pleased.

Sage Lambert

My experience with the eye doctor was fine, however, I really did not appreciate the fact that they do not check your insurance until the end of your exam. I believed my insurance would cover everything only to find out AFTER ALL SERVICES had been rendered that they apparently did not accept my insurance leaving me to pay out of pocket. Any other eye doctor I have been to checks your insurance before you are treated. I most definitely would have been going elsewhere if this had come to my attention before I got my exam. Really takes away any illusion of you caring about your customers, America's "Best". Thanks for the trial contacts I guess but I will be taking my business almost anywhere else. That was not okay.

Jason Jennings

I had a wonderful experience when I went for my appointment. Even though you make your own apt. Time pretty much for whenever. I was late. Not 5 min, not 10, but almost 30!! Because of traffic. The lady at the reception desk was super friendly and totally understanding. I filled out my paper work and went straight back for exam. NO WAITING! crazy right??? I was with the doc for maybe 30 min. Then picked out my glasses. Selected options I wanted with the understanding you get what you pay for. Naturally something that's going to be on my FACE I'm not trying to cheap out on. Plus my eyesight is important to me. I will be picking up my glasses in 2 days. Hopefully that visit is just as pleasant. Thank you guys!

Nathan Pfister

No wonder i usually go the Parker store. Look at all the bad reviews and lame responses! After setting appointment times AND calling to confirm we showed up 10 minutes early. My son and I are told they only have an appointment for me but they would take care of it. We fill out paperwork and begin to wait...30 min later I ask why we have waited so long when I have a confirmation email for 30 min ago. The lady says rudely and cluelessly "ohhhh.... I think they are looking for your son's chart now." We left. My time is valuable and when I have an appointment, I'm on time or early, and I expect the same when I'm paying for a service! Completely disrespect for customers!

Andre Knight

Had me on hold for 8min not acceptable period

Katelyn Wilkinson

They're unorganized, unprofessional, and give terrible customer service. I came here for contacts and it has taken me a month a half just to get my trial pairs. I had to call them to find out what was going on. When they finally arrived I came in for my appointment and the employee didn't acknowledge me, instead he helped the people me in line. Everytime I've had to come here, it gives me more reason not to come back after I get my official contacts.

Jose Magaña

Lazy ass workers.

mi Tawara

Worst service ever! I called the store to find out if my glasses were in, well Brenda said she had to look it up in their system, put her hand over the phone and had a conversation with other employees! At least hit the mute button!! Then their systems weren't working because they just opened, and was told i have to wait for the system to reboot while again she covers the phone with her hand and had a conversation! Then tells me the glasses always take 2weeks to come in and the person who told us a week was wrong. Never coming back here, customer service has gone down hill but this is ridiculous!

K Dickerson

The actual experience was nice if not rather dull and bland. Little personality exist in that place however the staff did their job except for processing my refund correctly when I canceled my order. I was told it would take 4-5 days to get my money and it's been 10 days I just found out it could take up to 2 weeks. The lack of communication for the last 10 days has been horrible. Poor customer service and horrible business.

joseph healy

Got a walk in the same day I called. Customer service went above and beyond. On of the techs. even fixed my old glasses for no charge. I've been in Colorado for 7 years now and it was always look optic as long for me BUT now I swear by americas best for prices and customer service.

Lizette Tzul

They are vere professional. There service is amazing. But my contacts took for ever. But over all they are great

Kassandra Pinnell

They always have been good to me and I’ve been going here for over a decade! They are busy but they do well on time management. Also great customer service.

Jake Pina

Very helpful and great customer service! Dr. Mollie Veteto was wonderful.

toriel undertale

When i went to this place, i feel like they want to do only the money with me and i finish paying a lot a money for someting that i am not using. When i try to change my decision, they said that it is gonna cost me the double than that i already pay. I think that a surgery was more helpful than the pair a glasses that i bought in here.

Brenda Reynolds

I've been going to Americas Beat for 15 years. I found the Dr. Parr in Aurora several years ago and will never use anyone else. Even when I had Iritis he was soft and cause as little pain as he could. He really knows his stuff and let me know when It was time to see a specialist (my 3rd time with iritis). He's the best and well worth the 40 minute drive from my house!

MileHi Gainz

This crew is a bunch of fools. From the Dr all the way to to rude ass clerks. They think they are all better than anyone else. They are a bunch of degenerative idiots. I had to wait over a month for contacts while they were giving me "trial pairs" This place provided the WORST customer experience I have ever had. Especially the little Mexican girl working behind the counter that argued with me. I hate this location. Just go in and I promise you will see what I mean. A bunch of losers that think they are special. Sad thing is more and more companies are forgetting how important customer service is. But this starts at the top. I will be moving my prescription to the Colorado Blvd location, where they are on point. Aurora and this place SUX! Look at all the one star reviews and the desperate cries from them. Lol. Really. Try to be proactive people. Wow

Beauty J

The worst service there ever is. The customer service staff is inefficient with nonchalant attitudes displayed all around. I came in over a week ago, they claimed the system had an issue and so they will call me once sorted. The Male agent helping me was loudly threatening to quit if he doesn't have help..... even if there are issues at work, sort it out with your management not spit it out in the faces of your customers. #veryunprofessional. 8 days later, no calls. So I went in again. Now, they couldn't find me on their system. What's worst, they will ask for all you personal information right in the open hall where anyone can overhear and steal your information. #veryunprofessional. Then I paid out of pocket and as soon as I left, I called my insurance and they got in touch with them. Now I need to be refunded, but they claim that the refund has to be done in person. I paid with a card, so it should be as simple as refunding it to that same card information. I have been coming here for the last 7years but this will be my last time here. Hopefully my glasses don't take forever to get to me.

Bryan Barnes

Twice I've gone this location and both experience has been great. Polite, and professional along with a great price. Seen the same doctor twice, and she is very professional, and educational on the eyes.

Jaime Ramos

Had to wait about 30 mins after my appointment to actually see the doctor. They were pretty busy at the time so I didn't mind. Everything is rushed. I was only actually with the doctor for 5 mins. He was nice but didn't try to talk much or didn't really seem evaluate the health of my eyes. I've had contacts and glasses for over 15 years so I didn't mind the quick in and out but you sure do feel a little like cattle. You do get good deals but not great service so you get what you pay for.

Rudy Cortez

This was the worst experience ever! What ever happened to customer service? After purchasing eyeglasses for myself a couple of months ago, they still do not feel comfortable. I visited this store 3 times to be fitted before I just gave up. Then like an idiot, I went back to this same store to purchase eyeglasses for my three teenage sons and they treated my family like we were a total bother to them. Sue, the manager was extremely rude and not very tentative. Sue's actions/customer service skills contributes to the reason some people perceive Aurora, Co. as a bad place.

chong chong

Avoid this place. No system, not organized.Go other place. Not professional at all... Eye exam took only 5 min where other place takes 20 min minimum. Still paying same amount of money. Horrible experience.

Ragena K

Had to do another review they dont do walk in anymore which is a wate of my time and when i tryed to talk to the employee she started to get rude with me i told her why lie about things and had to talk to the manager they were way better when they had walk ins and unrude employees

Kacey Hanson

You get to see the eye doctor fast but then you wait over an hour to meet with someone to check out. They had 2 check out people and like 10 waiting to check out. I won't come here again!

Duane Schiele

They did a great job of taking care of me

Dzenan Emkic

Horrible place so uprofesional they messed up my exam and the doc had to do it again! Assistants jus standin around looking cute but dont know how to do anything!!

Aimee Francis

Great service from the time I walked in the door for an exam then picking out my frames and then picking them up from the store today! They close at 7 and the entire team it seemed stayed late to serve everyone who was at least inside the doors by 7 one night. I used them because of their ads on tv and am happy I did. Friendly, professional, knowledgeable and caring. 10/30/2018 ****im making an edit because they won’t let me give another great review of 5 stars. I had an apt last week for new glasses and they said it would be two weeks. I received an auto call stating they are already there a week early. The service from everyone last week was impeccable. Thank you for your consistent friendliness and professionalism and service.

Tina Ventura

I have been going to this location for 4 years and after my first exam, things were still a little blurry. I told them this and they did a second exam, they insisted that the prescription was right. My passed exams they have told me my vision had stayed the same Today I went to a new optometrist and as soon as I put the new contacts in, there was a huge difference in my vision. My optometrist told me my old prescription was too strong and he was not surprised when I told him I have been going here. For four years I have been wearing the incorrect prescription because the optometrists at America's Best were not competent enough to prescribe the right prescription. There is a reason they have such low prices. Their low prices are not worth not being able to properly see.

Lori B

We ordered two pairs of glasses for my daughter. they didn't call me when they came in. It was about two weeks when I finally called and of course they were there. Then we went in to get them sized and one pair of glasses was missing a lens. Again, they didn't call me when the lens was in and the glasses were ready. I was not offered any sort of discount or refund to make up for the inconvenience. the price for two glasses and an exam was not a bad deal, but i think i would rather pay a bit more for quality assurance.

Vanessa

$99 for an eye exam and contact lense fitting plus free exams for 3 years. Can't beat that, especially if you don't have insurance. Staff was very friendly and professional.

Bill Lett

Many of the frames were locked up could not try them on. Is this considered a ghetto store by the compnany? Really poor service. Sad thattbeydont trust their customers enough to allow the to try on frames while waiting for an extraordinary amout of time. Was scheduled for a 100 appt. Arrived at 1255. Not callwd till 130. Really?

James Schell

Prices are high if you're not getting two pairs. They failed to inform me that due to my prescription, things would look "tilted" with the new glasses. They also failed to inform me that my glasses had arrived. Won't be going back.

Ana Montes

I didnt liked cause they tell one price and they charge another and my mom got the deal for 69 and they charged her 150 and she needed bifocals and they want to charge her another 150 for that they dont explain nothing before you get your glasses.

Ambar Guerrero

I called in to ask to have a copy of my prescription faxed over to an eye optical; one of the receptionists that answered said quote on quote "I can't because of the hipaa thingy" she placed me on hold without telling me she was going to. When someone else answered the call I asked for their name and if I could get transferred to a manager because they were being really rude to me. She kept ignoring me & pretending like she couldn't hear me. She said "let me put you on hold" I was on hold for 8 minutes and when someone finally answered the phone they stayed quiet & when I said "hello?" they hung up on me. I called again, the same girl answered the phone and she kept saying "hello" & told me to call back because she couldn't hear me. I called two more times & was hung up on again. Someone that was improperly trained to help patients over the phone should not be placed in a position to answer calls. This was at the Aurora Location. Very unpleasant. Thomas and Dr. Parr are awesome though. It's the receptionist/whoever answers the phones who need to learn some manners.

Sage Lambert

My experience with the eye doctor was fine, however, I really did not appreciate the fact that they do not check your insurance until the end of your exam. I believed my insurance would cover everything only to find out AFTER ALL SERVICES had been rendered that they apparently did not accept my insurance leaving me to pay out of pocket. Any other eye doctor I have been to checks your insurance before you are treated. I most definitely would have been going elsewhere if this had come to my attention before I got my exam. Really takes away any illusion of you caring about your customers, America's "Best". Thanks for the trial contacts I guess but I will be taking my business almost anywhere else. That was not okay.

Nathan Pfister

No wonder i usually go the Parker store. Look at all the bad reviews and lame responses! After setting appointment times AND calling to confirm we showed up 10 minutes early. My son and I are told they only have an appointment for me but they would take care of it. We fill out paperwork and begin to wait...30 min later I ask why we have waited so long when I have a confirmation email for 30 min ago. The lady says rudely and cluelessly "ohhhh.... I think they are looking for your son's chart now." We left. My time is valuable and when I have an appointment, I'm on time or early, and I expect the same when I'm paying for a service! Completely disrespect for customers!

Andre Knight

Had me on hold for 8min not acceptable period

Jose Magaña

Lazy ass workers.

mi Tawara

Worst service ever! I called the store to find out if my glasses were in, well Brenda said she had to look it up in their system, put her hand over the phone and had a conversation with other employees! At least hit the mute button!! Then their systems weren't working because they just opened, and was told i have to wait for the system to reboot while again she covers the phone with her hand and had a conversation! Then tells me the glasses always take 2weeks to come in and the person who told us a week was wrong. Never coming back here, customer service has gone down hill but this is ridiculous!

joseph healy

Got a walk in the same day I called. Customer service went above and beyond. On of the techs. even fixed my old glasses for no charge. I've been in Colorado for 7 years now and it was always look optic as long for me BUT now I swear by americas best for prices and customer service.

Lizette Tzul

They are vere professional. There service is amazing. But my contacts took for ever. But over all they are great

Kassandra Pinnell

They always have been good to me and I’ve been going here for over a decade! They are busy but they do well on time management. Also great customer service.

toriel undertale

When i went to this place, i feel like they want to do only the money with me and i finish paying a lot a money for someting that i am not using. When i try to change my decision, they said that it is gonna cost me the double than that i already pay. I think that a surgery was more helpful than the pair a glasses that i bought in here.

Brenda Reynolds

I've been going to Americas Beat for 15 years. I found the Dr. Parr in Aurora several years ago and will never use anyone else. Even when I had Iritis he was soft and cause as little pain as he could. He really knows his stuff and let me know when It was time to see a specialist (my 3rd time with iritis). He's the best and well worth the 40 minute drive from my house!

Christopher Munoz

Worse professionalism I've ever met. Secretaries displayed aggravating and uncomfortable behavior. It's seem like they hired high school students right of the bat for secretarial purposes. I will never go there again.

Kimberly Sowell

This is the worst customer service I have ever had, after calling and making an appointment for an initial fitting for contacts, they let me go in, I waited for 10 minutes after my scheduled appointment and was final called back. They told me I needed another eye exam even though I just had one 3 days prior. They called in (what I think was the Dr.) and reiterated this. I left and went somewhere else and had my contacts within the next couple hours! They also tole me it would cost $100 but I only paid $60 some place else!

Edith Alvidrez

Promo price is just to get you in. only applies to people with nearly perfect Vision. Frame choices are cheap and waits are long for every step.

Arya RDU

(CONTINUED 3/3) March 27th, 2019- This was it. This was the visit to America's Best that pushed me to write this very long review. This was the visit that finally put me over the edge. After a month, I decided I just needed my prescription changed. These glasses just weren't working. I come in and immediately I'm discouraged by the three women behind the counter laughing and texting on their phones. After standing there for about a minute, one of them looks up and asks if I'm being helped. I explain to her that my glasses just aren't the right prescription and need to be adjusted. I show her all of my receipts and the prescription. She takes my glasses rom me and then says" one moment. So I wait and wait and wait. After about 10 minutes of awkwardly standing there while the other two large women behind the counter continue to laugh and text on their phones, I decided to walk around and look at other frames to pass the time. After about 10 more minutes the same woman who helped m the very first time (from Jan. 3d) comes up and asks if I'm being helped. I say: "yes, some woman had taken my glasses and was helping - " Before I can finish, she cuts me off and says: "well, that woman went home. So where are your glasses?" She went home....she went home. Imagine, having gone through all of this disgusting customer service, to come back one last time and the person helping you takes your glasses and then GOES HOME. I start to panic and wonder if she actually STOLE my glasses. The two large woman behind the counter continued laughing and texting on their phones while me and this woman looked frantically for my glasses. After searching for about 2 minutes, the original woman finds them, out of their case, laying on the front desk keyboard with a NOTE that says my prescription is wrong. My blood was boiling at this point. So I explain to her all over again that my prescription is wrong and needs to be adjusted. She takes both of my glasses (the "new" ones, and the ones I had been wearing as a backup pair). After sitting there for about 5 minutes without any glasses (blind) she finally comes back to tell me what I ALREADY KNEW: my prescription is wrong. I ask her if they can change it. Even if it costs a little extra, I just want my glasses so I can start seeing properly. She tells me: no. That I need to go back to the place I got the prescription from, then after that doctor has changed it, bring it back to them, and then they can re-make my glasses. I repeat this all back to her: I need to go back to the original doctor, get a new prescription, then come back, for the fourth time? She stares at me blankly and just says: yes. When I ask how long the glasses will take to get adjusted, she says: 10. Business. Days. I take my glasses, I take the prescription, get up, and start to leave. I tell her that I will go somewhere else, because this has been a nightmare. And, just for the extra cherry on top, as I'm leaving, the two large women behind the counter LAUGH AT ME AS I LEAVE. I could not believe the disgusting customer service displayed by any business, let alone a company who claims to be "America's best". I took my glasses to another company, who are currently remaking them. If you read my entire review, I sincerely thank you. It took a lot of time to write this, but if even ONE person reads this and saves themselves from the incompetence of America's "Best" then it's more than worth it. If anyone of any relevance from America's Best reads this, please know that your store is about as competant as a monkey show at a a backdoor circus. Actually, that's probably not even accurate: at least we know monkeys are intelligent. The ONE AND ONLY remotely positive thing I can say is that Tiffany was a rockstar. She was kind, caring, and apologetic. She was the ONLY person who seemed to give even a small care about helping me as a paying customer. Please, do not go here. Take your hard-earned money and find a place that cares about your time, money, and more importantly- your vision. Thank you for reading this.

cherylanne h

I had a very pleasant experience. The staff was courteous and explained everything in detail. They also made me aware of all of my purchasing options. I would highly recommend this eye care experience to all.

Dennis Cremus

The Asian lady I saw about a follow up for my contacts was very professional yet down to earth. Thank you for the great customer service.

Phillip Schechtman

AT LEAST THEY REFUNDED MY MONEY! This place is a joke. My daughter and I came here for contacts. They signed us up for a 3 year plan for $99. They didn't have our contacts in stock so they had to order them. They called us a week later saying our trials were in. My schedule was full so a couple of weeks later I stopped by (with my daughter). They said they had our contacts, but our doctor wasn't here to witness us putting them in. There is another doctor here. Why all this nonsense?

Davis Robert

Thomas took excellent care of me I was very impressed by my whole visit along with a price tag no one could complain about. Thanks☮️☮️☮️

Patrick Delph

Quick, and professional service. The gentleman/Dr. who gave me my exam takes his job seriously. the employees working the floor were very helpful, and friendly. d-(^~^)

Michaela Crews

Worse place ever. They over charged me for glasses I never received.

Dianna Harris

Service was quick and professional. Two ladies at the front desk were beyond amazing. Definitely will recommend them to everyone!!! Great job!!!

Kailyn Buckner

I have gone here for several pairs of my glasses over the years and finally got fed up. I'm sure like many people the prices were attractive for the cost of their frames; however the customer service and quality I've received here have been the furthest from great. Every time I've gotten frames here the processed seemed rush. The most frustrating thing for me was every time my glasses came in they never fit my face! Ever! Literally I could not bend over without my glasses falling off. This final time I ordered glasses I came in to pick them up and they did not fit. As I was trying to explain this it just seemed more rush then actually trying to get the frames to fit my face. They always bent the frames by the ears so much to the point they were sticking out. I attempted to get them tightened a second time and stood there for 30 min before I received help just for there to be no difference. I finally decided to find a completely different vision place to get glasses and they were completely blown away with how bad my current glasses were fitting my face. 10 mins at Vision Pearle in the Aurora Mall and my frames have never fit me so great. Same frames I bought from Americas Best and hated! Another vision shop took the time to make sure the frames fit on my nose just right and behind my ears just right! Will never waste my time here again.

Lamasha Mabon-Holmes

Please I repeat PLEASE DO NOT VISIT THESE PEOPLE!!! THEY OVER CHARGE YOU AND DONT EXPLAIN TO YOU ALL CHARGES. MY COPAY ON MY INSURANCE IS $10.00 AND THEY CHARGED ME $59.00 FOR AN EXAM THAT WAS COVERED 100% AFTER MY COPAY. I DIDN'T ORDER GLASSES OR CONTACTS DURING THIS VISIT. I WAS ONLY SUPPOSE TO BE RESPONSIBLE FOR MY EXAM AND MY RETINAL IMAGING WHICH WAS ONLY $25.00 THEY DIDN'T OFFER A REFUND AND HAD ALREADY SUBMITTED MY CLAIM FOR PAYMENT. MY INSURANCE COMPANY EXPLAINED THE CON THEY RAN. NEVER AGAIN WILL I VISIT OR RECOMMEND THIS PLACE.

Ana Karen

A little slow to reach out sometimes, but otherwise friendly and pretty efficient service. Amazing prices that are so hard to beat!

King Hill

Just a poor business. They have too much business which doesn’t allow them to focus on helping you. It took over a month to get a pair of trails and has been three business weeks this time. I’d say fire everyone start fresh. Pisspoor of a business

Hassan Warsame

Never go to this place I pay it all my fees then I have been waiting my glasses more than 5weeks I had picked up 1 glass and the other one I still waiting and it is over 3months

Big Boss

This happened a couple of months ago; just ordered my contacts however. Appointment at 10, when they open. Get there at 9:50, not seen until almost 11. Just ordered my contacts under their prescription and my left eye prescription is completely ruined. I wear Air Optix; the rx says Air Optix, I bought Air Optix (keep in mind, these are not cheap contacts at $60 for 6 on sale, so $120/set). They came in, I put them on and my left eye can't see any better than it could without them. Items over two feet away are doubled. They had trouble when I was there figuring out my right eye but it seemed they had done it. Now, after I wasted some money, I find out that it was my left eye they messed up all along. I can honestly say not to go here. We had a pretty bad experience getting my girlfriend's glasses here earlier this year, too with people ignoring us after constantly steering us toward items that were well over the budget we had laid out and we said 'no.' It's not worth it. Just go somewhere else and spend a little extra. In the long run, I ended up having to pay more on both of my visits here well after I left so lesson learned: just pay to have it done correctly the first time.

Reynaldo Pacheco

Every time I have an appointment,,they get me in and out :) everyone is so friendly to my boyfriend and I. I have to say I really enjoy going here. :)

Tammy Barker

HORRIBLE SERVICE! My eye exam lasted 4 minutes exactly. Over 2 weeks later I still haven't received my 2 pair of expensive eye glasses. I spent $597.55 on the 2 pair I wanted. I've been very anxious to get them. I called yesterday and the lady was very rude to me. I'm trying to figure out how to get my money back and go to Pearl Vision who has much better reviews. I DO NOT RECOMMEND THIS PLACE!

Lacey Cooley

They have great prices but they need better staff! I went in there with my fiance and then went back out to the car while he got his glasses. A younger black woman with glasses was helping us and she decided to ask him for his number after just seeing me with him. He kindly said "that's actually who I'm with, that's my girl and she would like to cancel her appointment and reschedule. She took it upon herself to keep complimenting him and repeating that it's too bad that he had a girl because she wanted his number and that he should take hers down "Just in case we break up". Then she said she couldn't find me in the system, but for some reason when I called later that day, they had no issue finding me. I've never been so disrespected in a place of business, ever! For one, you're at work. For two, you're disrespectful as hell because you saw me and were told about me and kept trying. And for 3, we will not be going back to this location and neither will any of our friends and family. Very trashy and desperate service

Jamie Stowers

We have been coming to this location for 4years and love it. We always make sure to get Thomas to help us pick out our glasses and he makes the check out seamless and quick. Our last visit myyoungest daughter had her first eye exam and I was nervous for her to go through the process and from pre testing with Michelle (I think that was her name) to her time with the doctor and then picking out her glasses with Thomas, she had a great experience and cant wait to get her glasses. Take the time to visit this location. They are wonderful!

Katie Van Reign

Took 2 hours from waiting for help, an hour and 30 minutes was spent waiting

cradlingbrokenglass .

This is my second time reviewing. I'm not sure what happen my first review, but apparently it disappeared. I simply want everyone to know what they need to expect with making an appointment. I was a little under 10 minutes late to my appointment. I misjudged the traffic. I recognize that this is entirely my fault. However, everyone does need to be aware that if you are not on time early to your appointment, you will lose your spot. The lady behind the front desk was very frank and unapologetic. Another lady did come to try to see if they can fit me in, but they were unable to. The general atmosphere of the place was a bit questionable. When trying to use the restroom I was greeted by a large half naked woman standing up in the unlocked restroom. This just added to the overall unpleasant experience of my attempted visit. If you want cheap glasses and to be herded through like cattle, this is the right place for you. However, if you want a pleasant visit and a thorough exam, I would look elsewhere. I am not sure why my first review was not published, as it was very accurate. I want people to have a full picture of what is to be expected at their appointment. Also, they do need to stress to clients that they will lose their appointment slot if they are not on time. I have never seen any type of office for you lose your appointment spot if you're 5 to 7 minutes late, but apparently that is the case here.

2K MYPARK18

Can I go here without a appointment

Steven Killian

I would have to say I am very surprised by their customer service my first review was not a kind one I was upset because there was some confusion on whether or not they took my insurance and I felt like I had been taken advantage of and to my surprise both the owner and the manager reached out to me in efforts to make it right I am completely satisfied with the outcome you never really expect businesses to treat you like a human anymore unfortunately this place does not take my insurance so I will not be returning unless my insurance changes however I can say they went above and beyond and I am grateful that there are still decent people in the world By the way they do not take VSP insurance

Tony Pennington

Made appt drove 2.5 hrs to get there on time sit for 20 mins waiting watch Dr. walk out at they come tell my wife she gone to lunch it'll be 1hr and a half before she gets back. NOT HAPPY WITH THIS PLACE. Did call customer service and at least they did make it right tho took 3hrs

Windi Ramsey

'Was' a customer till the Dr started screwing with my daughters contacts. He gave her a pair to try insisting that they was good for her. That was a lie. They was to week. She strained to see for a week trying to get a apt. Walked in to tell them and they said they couldn't do nothing with out her seeing the Dr. Again would have to wait a week. This place is a joke. The Dr less. Will never go back. I swear I waisted $200 in this place I can never get back.

Planet1 Kid

Their glasses is very cheap wont even last a year and by the time a year passes you have to get a new eye exam and pay for everything again so you will basically pay every year and end up paying thousands just go somewhere pay a decent amount and get a glasses that lasts..

Rhia Darling

Dr.Van took care of all my contact needs! Was a first timer using tem and they worked with my complicated prescription. Thank u!

Shunder Simpson

Fast and professional

yudith angelica Leguizamon

These people are the worst!!!!! Avoid their trouble and go somewhere else

Cindy Sutton

My daughter and I were walk ins it took us a total of a half hour in out and our glasses were back in under a week. Under $200 for 4 pairs of glasses cool.

Diego Bernardi

Scheduled for the first morning opening cause I could not be late, doctor was more than 15 min late so I left. Came back again and they wanted to reschedule my wife for arriving 6 minutes late. Done with them.

Shpend Gagica

Pay only after you agree to receive your eyeglass frames first...

Neysa Keller

I have used America's Best for several years for my children's contact lens needs, and have used this location for about a year and a half with no issues. However, this evening I was very disappointed. My daughter had a 5:30 pm appointment for an exam. We left in plenty of time to make it for her appointment, but we got held up in some slowed traffic. I called the store about 10 minutes before the appointment time to let them know that we would apparently be a few minutes late due to the traffic hold-up. I was informed then that if we were more than 8 minutes late then I would have to reschedule. I explained that we had been driving for over an hour as it was to get to their location, but they insisted that we couldn't be more than 8 minutes late. We proceeded to the location, trying to make it on time. We arrived 9 minutes late and was told as we walked in the store that we would have to reschedule. I stated at that time that I had called before the appointment time to let them know that we had been held up in traffic and that we had driven an hour and a half to get there, but to no avail. So I calmly and nicely asked for my daughter's records, and we walked out the door. TOTALLY RIDICULOUS!!!

Crystal Madru

Very nice staff. Actually cared about me.

Leslie Allen

Great service!!!! Also, reasonable prices!!!!

Tahjmin Chatman

Best service i’ve had so far. The best sales person is Kat. She has the best energy and very patience. The atmosphere is great. I love this place!!!

Leticia Archuletta

HORRIBLE EXPERIENCE: First off the doctor was extremely rude about 1. My eyes 2. My makeup and how I shouldn’t be wearing so much because of my age and beauty?? 3. Gave me a solution for my eyes because my eyes were so bad that ended up making my eyes 200x worse and can barely see out of my left eye. Worst experience ever. I was there for over 2 1/2 hours, the staff was WONDERFUL and continually had to apologize for how to doctor was acting. The doctor completely ignored my mother when she was speaking to her and overall just had a nasty nasty attitude. Completely disappointed on the lack of professionalism of the doctor.

Meagan Whitfield

Bad customer service. Couldn't help with what my insurance covered, which is a lot. I tried to move my appointment to later but they said there were no more appointments later even though there were plenty when I made my appointment two days before plus I overheard them saying they weren't taking anymore appointments because the doctor felt like leaving in twenty or thirty minutes. The exam took five minutes usually it takes twenty or so, so I'm not sure how thorough they are. I left without my contacts exam and didn't buy any glasses. Now I'll have to waste more time on another appointment for contacts. Update: they waived the contact exam fee that my insurance would have covered, however, it took me four trips to the store and several emails and phone calls to get my contacts.

Heidi Fields

Learn to advertise your specials properly, I understand the 69.95 is a starting price but apparently if your vision is too bad you don't qualify for that promotion which is a load of BS! Also if you want to qualify for that as well don't ask for a contact exam because then it's all of a sudden 79 dollars for the exam plus in my case over 300 dollars for glasses not even including contacts. I will never come to this company for my eyes or ever recommend them to anyone, I will make sure they don't come here or any Americas best for that matter. I'm extremely upset/disappointed!

Christopher Munoz

Worse professionalism I've ever met. Secretaries displayed aggravating and uncomfortable behavior. It's seem like they hired high school students right of the bat for secretarial purposes. I will never go there again.

Kimberly Sowell

This is the worst customer service I have ever had, after calling and making an appointment for an initial fitting for contacts, they let me go in, I waited for 10 minutes after my scheduled appointment and was final called back. They told me I needed another eye exam even though I just had one 3 days prior. They called in (what I think was the Dr.) and reiterated this. I left and went somewhere else and had my contacts within the next couple hours! They also tole me it would cost $100 but I only paid $60 some place else!

Edith Alvidrez

Promo price is just to get you in. only applies to people with nearly perfect Vision. Frame choices are cheap and waits are long for every step.

Arya RDU

(CONTINUED 3/3) March 27th, 2019- This was it. This was the visit to America's Best that pushed me to write this very long review. This was the visit that finally put me over the edge. After a month, I decided I just needed my prescription changed. These glasses just weren't working. I come in and immediately I'm discouraged by the three women behind the counter laughing and texting on their phones. After standing there for about a minute, one of them looks up and asks if I'm being helped. I explain to her that my glasses just aren't the right prescription and need to be adjusted. I show her all of my receipts and the prescription. She takes my glasses rom me and then says" one moment. So I wait and wait and wait. After about 10 minutes of awkwardly standing there while the other two large women behind the counter continue to laugh and text on their phones, I decided to walk around and look at other frames to pass the time. After about 10 more minutes the same woman who helped m the very first time (from Jan. 3d) comes up and asks if I'm being helped. I say: "yes, some woman had taken my glasses and was helping - " Before I can finish, she cuts me off and says: "well, that woman went home. So where are your glasses?" She went home....she went home. Imagine, having gone through all of this disgusting customer service, to come back one last time and the person helping you takes your glasses and then GOES HOME. I start to panic and wonder if she actually STOLE my glasses. The two large woman behind the counter continued laughing and texting on their phones while me and this woman looked frantically for my glasses. After searching for about 2 minutes, the original woman finds them, out of their case, laying on the front desk keyboard with a NOTE that says my prescription is wrong. My blood was boiling at this point. So I explain to her all over again that my prescription is wrong and needs to be adjusted. She takes both of my glasses (the "new" ones, and the ones I had been wearing as a backup pair). After sitting there for about 5 minutes without any glasses (blind) she finally comes back to tell me what I ALREADY KNEW: my prescription is wrong. I ask her if they can change it. Even if it costs a little extra, I just want my glasses so I can start seeing properly. She tells me: no. That I need to go back to the place I got the prescription from, then after that doctor has changed it, bring it back to them, and then they can re-make my glasses. I repeat this all back to her: I need to go back to the original doctor, get a new prescription, then come back, for the fourth time? She stares at me blankly and just says: yes. When I ask how long the glasses will take to get adjusted, she says: 10. Business. Days. I take my glasses, I take the prescription, get up, and start to leave. I tell her that I will go somewhere else, because this has been a nightmare. And, just for the extra cherry on top, as I'm leaving, the two large women behind the counter LAUGH AT ME AS I LEAVE. I could not believe the disgusting customer service displayed by any business, let alone a company who claims to be "America's best". I took my glasses to another company, who are currently remaking them. If you read my entire review, I sincerely thank you. It took a lot of time to write this, but if even ONE person reads this and saves themselves from the incompetence of America's "Best" then it's more than worth it. If anyone of any relevance from America's Best reads this, please know that your store is about as competant as a monkey show at a a backdoor circus. Actually, that's probably not even accurate: at least we know monkeys are intelligent. The ONE AND ONLY remotely positive thing I can say is that Tiffany was a rockstar. She was kind, caring, and apologetic. She was the ONLY person who seemed to give even a small care about helping me as a paying customer. Please, do not go here. Take your hard-earned money and find a place that cares about your time, money, and more importantly- your vision. Thank you for reading this.

Dennis Cremus

The Asian lady I saw about a follow up for my contacts was very professional yet down to earth. Thank you for the great customer service.

Davis Robert

Thomas took excellent care of me I was very impressed by my whole visit along with a price tag no one could complain about. Thanks☮️☮️☮️

Michaela Crews

Worse place ever. They over charged me for glasses I never received.

Kailyn Buckner

I have gone here for several pairs of my glasses over the years and finally got fed up. I'm sure like many people the prices were attractive for the cost of their frames; however the customer service and quality I've received here have been the furthest from great. Every time I've gotten frames here the processed seemed rush. The most frustrating thing for me was every time my glasses came in they never fit my face! Ever! Literally I could not bend over without my glasses falling off. This final time I ordered glasses I came in to pick them up and they did not fit. As I was trying to explain this it just seemed more rush then actually trying to get the frames to fit my face. They always bent the frames by the ears so much to the point they were sticking out. I attempted to get them tightened a second time and stood there for 30 min before I received help just for there to be no difference. I finally decided to find a completely different vision place to get glasses and they were completely blown away with how bad my current glasses were fitting my face. 10 mins at Vision Pearle in the Aurora Mall and my frames have never fit me so great. Same frames I bought from Americas Best and hated! Another vision shop took the time to make sure the frames fit on my nose just right and behind my ears just right! Will never waste my time here again.

Ana Karen

A little slow to reach out sometimes, but otherwise friendly and pretty efficient service. Amazing prices that are so hard to beat!

King Hill

Just a poor business. They have too much business which doesn’t allow them to focus on helping you. It took over a month to get a pair of trails and has been three business weeks this time. I’d say fire everyone start fresh. Pisspoor of a business

Hassan Warsame

Never go to this place I pay it all my fees then I have been waiting my glasses more than 5weeks I had picked up 1 glass and the other one I still waiting and it is over 3months

Reynaldo Pacheco

Every time I have an appointment,,they get me in and out :) everyone is so friendly to my boyfriend and I. I have to say I really enjoy going here. :)

Lacey Cooley

They have great prices but they need better staff! I went in there with my fiance and then went back out to the car while he got his glasses. A younger black woman with glasses was helping us and she decided to ask him for his number after just seeing me with him. He kindly said "that's actually who I'm with, that's my girl and she would like to cancel her appointment and reschedule. She took it upon herself to keep complimenting him and repeating that it's too bad that he had a girl because she wanted his number and that he should take hers down "Just in case we break up". Then she said she couldn't find me in the system, but for some reason when I called later that day, they had no issue finding me. I've never been so disrespected in a place of business, ever! For one, you're at work. For two, you're disrespectful as hell because you saw me and were told about me and kept trying. And for 3, we will not be going back to this location and neither will any of our friends and family. Very trashy and desperate service

Jamie Stowers

We have been coming to this location for 4years and love it. We always make sure to get Thomas to help us pick out our glasses and he makes the check out seamless and quick. Our last visit myyoungest daughter had her first eye exam and I was nervous for her to go through the process and from pre testing with Michelle (I think that was her name) to her time with the doctor and then picking out her glasses with Thomas, she had a great experience and cant wait to get her glasses. Take the time to visit this location. They are wonderful!

Katie Van Reign

Took 2 hours from waiting for help, an hour and 30 minutes was spent waiting

Steven Killian

I would have to say I am very surprised by their customer service my first review was not a kind one I was upset because there was some confusion on whether or not they took my insurance and I felt like I had been taken advantage of and to my surprise both the owner and the manager reached out to me in efforts to make it right I am completely satisfied with the outcome you never really expect businesses to treat you like a human anymore unfortunately this place does not take my insurance so I will not be returning unless my insurance changes however I can say they went above and beyond and I am grateful that there are still decent people in the world By the way they do not take VSP insurance

Tony Pennington

Made appt drove 2.5 hrs to get there on time sit for 20 mins waiting watch Dr. walk out at they come tell my wife she gone to lunch it'll be 1hr and a half before she gets back. NOT HAPPY WITH THIS PLACE. Did call customer service and at least they did make it right tho took 3hrs

Planet1 Kid

Their glasses is very cheap wont even last a year and by the time a year passes you have to get a new eye exam and pay for everything again so you will basically pay every year and end up paying thousands just go somewhere pay a decent amount and get a glasses that lasts..

Rhia Darling

Dr.Van took care of all my contact needs! Was a first timer using tem and they worked with my complicated prescription. Thank u!

yudith angelica Leguizamon

These people are the worst!!!!! Avoid their trouble and go somewhere else

Cindy Sutton

My daughter and I were walk ins it took us a total of a half hour in out and our glasses were back in under a week. Under $200 for 4 pairs of glasses cool.

Diego Bernardi

Scheduled for the first morning opening cause I could not be late, doctor was more than 15 min late so I left. Came back again and they wanted to reschedule my wife for arriving 6 minutes late. Done with them.

Meagan Whitfield

Bad customer service. Couldn't help with what my insurance covered, which is a lot. I tried to move my appointment to later but they said there were no more appointments later even though there were plenty when I made my appointment two days before plus I overheard them saying they weren't taking anymore appointments because the doctor felt like leaving in twenty or thirty minutes. The exam took five minutes usually it takes twenty or so, so I'm not sure how thorough they are. I left without my contacts exam and didn't buy any glasses. Now I'll have to waste more time on another appointment for contacts. Update: they waived the contact exam fee that my insurance would have covered, however, it took me four trips to the store and several emails and phone calls to get my contacts.

Heidi Fields

Learn to advertise your specials properly, I understand the 69.95 is a starting price but apparently if your vision is too bad you don't qualify for that promotion which is a load of BS! Also if you want to qualify for that as well don't ask for a contact exam because then it's all of a sudden 79 dollars for the exam plus in my case over 300 dollars for glasses not even including contacts. I will never come to this company for my eyes or ever recommend them to anyone, I will make sure they don't come here or any Americas best for that matter. I'm extremely upset/disappointed!

George Fick

This place is a joke. No one acknowledged me when I walked in for my daughter's eye appointment so we didn't get checked in on time. Our order took forever (I understand back-to-school) but over a week and no word on when our order was in. I called to find out and they said the order was in...how long has it been sitting there? Horrible customer service all around, cheapest isn't always the best. When I called to check I was placed on multiple 5+ minute holds, hung up on and treated rudely.

Wameedh Abood

The worst experience ever I went 4 times to fix my glasses because they did it wrong over and over and the Male doctor is so Un professional and rude.

Malinda Lewis

Very friendly place..

Frank C

Got glasses for my wife & mother in law, wifes glasses all scratched wouldn't recommend this place this time frame last year March 2017, they werw not cheap!!

Victor De La Cruz

Just tried them for the first time. From the minute I walked in the door they were helpful and courteous. They helped me pick out glasses that I liked that best fit my needs and my glasses were back in 4 days even though I have to have no line bifocals. Transitions. Antiglare and pretty much every option you can get. They took their time fitting my glasses to my face and didn't get frustrated with my question. Slight adjustments and my very rambunctious 2 yr old that is my constant companion. Alix, Hayley, and Ron went above and beyond to make sure I was happy. And the doctor was phenomenal and thorough. All off this for half of what I paid last time at another place for bad service and my glasses being remade 3 times. Americas best nailed it first time out of the gate. I'll never go anywhere else again.

Kirsti Nielsen

Went in at first and it was great. Picked up my glasses but had to return a few days later due to issues I was having seeing with them so they sent me back for a recheck. The Doctor was HORRIBLY rude and snippy with me and kept cutting me off saying “here’s your new prescription“ and couldn’t have shooed me out the door faster than she did. So disappointed! Cant imagine the need to treat someone that way just for needing to have a recheck. Save yourself the trouble and DON’T go here!!!

Maite Sanchez

Worst place ever. Bad customer service. I paid for there stupid contact exam and just because I didnt do their stupid class i couldnt get my script. And who ever the rude guy was that came to talk to me he should at least brush his dirty gross looking teeth. I will not recommend this to nobody.

Kevin Le

Had an eye exam with Dr. Christoff. She was very helpful and efficient, very little wait time (I came in around 1pm). Would recommend this place

Miya Cleveland

Love this place! Very helpful and attentive staff. Fast service and great selections for glasses and contacts. They're running a 2 for $69.95 deal that's great for families or someone who wants to switch up their style.

Megan Anaya

Great customer service. And quick. love the doc he is great.

Mollie Broadway

Great selection of glasses for a fair price! Professional employees and wonderful doctors! I recommend to all!

dwebsone .

Overall good experience and service

C Douglas

Old fashioned saying ya get what ya pay for. Not worth it.

Jason Johnson

Bought two pair of glasses one for work one for home the ones I wear at work from about a week after I bought them the lens keeps popping out been there three times in six months and they tell me the screw is stripped out and they replace it it does not good I asked if they would replace the defective frames and was told I would have to pay for a new pair I would not recommend them to anyone at this point they are rude and very unprofessional

Deyanira Ramirez

Good service

Ashley Jackson

I came to my appointment on time I’m sitting in the lobby while people behind me going ahead of me. She didn’t realize me til an hour later. Have I went the the time my appointment was I would say it was a smooth process. They need to be more together on that. So I give them a three

Vahid Vahedi

Nice people

Joan Wood

Great service from start to finish Would recommend them. Had my son go as well and he was very happy with his experience as well. Was sceptical at first because of past reviews but fortunately this was not the case.

Jasmin Alvarez

I have gone here twice now for exams. The wait to see anyone is longer than the actual exam itself. The second time I went because my glasses were not helping and I was still experiencing trouble seeing clearly. When I saw a doctor the guy said I needed the same prescription, uh ok?... I mention I cant even read my work screen anymore and he says, "well that's a whole different exam." So we do another (very short) exam and he says it's the same RX again but I need different glasses. I get these glasses and they don't help either. Now I'm stuck with two pairs of glasses that don't help. Will not be going back. Oh and not to rat her out but, sorry not sorry, the clerk who was "helping" me check out was shopping for a new bed comforter and then had no idea how much to charge me....

Patrick Goetz

I read other reviews before I post, for balance. Experiences with businesses are rarely perfect. Overall, I genuinely believe the staff here cares about you and your needs. I was in for a repair today. Never once felt like an inconvenience, rather, I felt loved...

Kathleen Sawyer

Was there on the 8th of January. Walked in thinking i would have to spend $100 to maybe 200 for two nice pairs of glasses. Oh No $ 500 later and i still don't have me glasses and that's not the worst part when they called me back for my eye exam they called out the wrong name Kelly not Kathleen i was the only one in the store besides my family and I was the only one getting my eyes checked, then i had to get some other eye exam were they checked my retina once i reserve my glasses i will update my review

Somalia Ford

You really can't beat a free eye exam AND 2 pairs of glasses for $79...this was probably just a promo but still liked the place enough to go back and order contacts. Only paid $49 for exam and contacts with insurance. Staff is friendly and place looks well kept

Anthony DeLoach

Great staff.

Bobby Kimble

I see all the negative reviews and I beg to differ. I’ve been here for glasses and contacts several times and I always have a very capable optometrist and most of the staff seems to be helpful and all smiles. In fact, I went in today for contacts and I was in a hurry. Not only was in and out of there in about 20 mins (including eye exam and updated prescriptions) I got a trial pair of contacts to try out for free. Some people are just impatient.

Thomas Joseph

Very helpful staff. Friendly and efficient free eye exams with their 2-pair promotion.

Darcy C

I took my son for the advertised deal - two pairs of glasses for $69.95 and FREE eye exam! After the exam we were informed that his prescription does not qualify for the deal and his glasses would cost $200+ per pair. Since we weren't willing to pay so much we were charged $45.00 for the FREE eye exam. This company is a total waste of time and cannot be trusted!!!

Danielle Justice

I placed an order for my 16 year old and other kids for their glasses. I received a call saying all my glasses are in. When I went to pick them up I was told that they showed they checked in my 16year olds glasses that they where in the back to come back later to pick them up. The person said that she will look for them in the back. When I went back later I found out they never looked for them. The lady just lied to avoid telling the truth. The person who helped me later could not find them and said they were lost. She had to replace the order and said it would take 7 business days to come in. Apparently that was a lie also because I just found out that it is taking 10 days. There is nothing worse than dealing with a place that hires a bunch of liars. I don't recommend this place to anyone unless you enjoy being lied to.

JR Martinez

Mistake after mistake, Been waiting over a month for my glasses. Don't ever come here.

Jessica Archuleta

I have been going to this location for at least 10 years and have always had a pleasant experience. I'm greeted as soon as entering and the staff has always been helpful and kind. I honestly cringed having to go to another place once in the last 10 years. It's always clean, professional and comforting that it's a place my whole family and many friends trust in.

George Woodruff

Worst wait times ever, terrible service and they write prescriptions for lenses exclusive to their company only. Will never EVER bring my family back here again.

Kristen Henry

Inefficient staff. Everytime I call I’m asked to please hold. Only to be forgotten about! Returning my glasses because this whole store in general is a pain in the a$& Update: management is even worse!!

DeJanee Culley

I understand being busy, I work in retail but this place needs some help with customer service! I came in to pick up my contacts, I checked in with the front desk, and she asked me to have a seat she would be with me in a moment! I said great! 2 family’s were ahead of me, which was fine. I waited for 15 mins watching the front desk lady ask someone to help with other customers other than me, at least two more people walked in after me and were taken care of in mins, at least 3 people who work here walked right by me smileing in my face but not asking me if I was helped or checking on me. I finally had to walk back to the front for someone to help me which took her 1 min to give me my contacts and I walked out!

Email Secondary

Renee ( the GM) i believe was very nice and helpful as were the other phone representatives in solving a misunderstanding I had. Thank you!

Sandra Martinez

Great customer service and everyone is so nice!

Arre Mitchell

in & out within 20-30 minutes... free exam, 2 pair of glasses, eye glass fitting.. DONE.. & have to get things added to my glasses but they arrived a week early!!!

Tim Foote

I think I'll shop elsewhere. Too many unsatisfied people here. I need to buy glasses but I don't want a strip mall cash grab outfit. I'm looking for an honest deal. I will admit the commercials are cute and effective. But in this day and age where actual people who have been there write their experiences, it's not enough to have a catchy commercial. Those wise with their money see through the gimmick. Also why are all the negative reviews answered with "I'll put you in contact with management" How about have them step in and fix it before it's a bad experience. Poor Nancy does her best to fan out the flames with "I'll let you talk to management" As many know 'management' is just another ear. But it is obvious what is going on here. Come in for the commercial, (Bait) 2 pairs of glasses and an eye exam...69.99 Seems too good to be true.....so you will get a LOT of interest, then the (switch)...if you need glasses that actually work and look nice expect 3-500.00 for glasses, 300.00 for contacts.....and exam might be 69.99

C K

This was my first and last experience with Americas Best. I was completly dissatisfied with my purchase. I paid extra for a digivue elite lens that was promised to be noticably thinner than my current lenses and I also paid an additional $46 for an anti glare coating that was advertised to reduce glare and "halo effect", neither of which lived up to expectations. The lenses were the same thickness as my current lenses and the anti glare coating made no noticeable difference when compared with my current eyeglasses. The quality of the frame was also less than average and not what I would of expected from a pair of eyeglasses that totaled $354.95. I did receive a prompt refund.

Bren E

BUYER BEWARE! This was the worst experience I have had with a healthcare provider, ever. I was suspect when the optometrist wanted me to pay almost $200 to have a procedure done for my dry eyes without offering any other alternatives. Also, my prescription was WAY stronger, and my eyesight is pretty stable. So, I went to an ophthalmologist (MD). First, the prescription the optometrist wrote was off by over a point. Also, my tear ducts were not even the reason for my dry eyes. It was allergies, which he specifically said wasn't the cause. My conclusion: if this practitioner is not a quack, he's not far from it. I WOULD STAY AWAY!

E60

Horrible place. Keep away

bkriz123

Good service, great doctor. Watch for bonus fees.

El lee oh

The staff at this location is very professional and accommodating. But the lab that they have the glasses made at is another story. I ordered two pair of glasses both polycarbonate lens with antireflection. When I got the glasses one pair had the coating on both lenses but the left lens was made wrong like it was twisted, and the other had antireflection only on one lens really one lens do they not check them before you send them out then it took 10days to remake.

Juan Garcia

This is the worse place to get seen if you need glasses they diagnose you wrong care about loosing an eye, what they really care is to take your money no matter what.

Kelly Engel

the worst customer service!!!!!!!

Valerie King - Quinkert

Yesterday my daughter called me(I was out of town) to tell me her eye was killing her, she did not know how she had injured it but she was in a fair amount of pain. She had an appointment for contacts at America's Best Contacts on Friday but was leaving work (Thursday) to go early to see if they could give her different contacts to ease the pain to her eye. She arrived at the store and the doctor, Dr. Beyers was off duty and leaving for the day, however when he saw her come into the store, even though he was off duty and leaving, he stopped and took the time to look at her, examine her eyes, prescribe antibiotics, tell her not to use her contacts and schedule a follow up return appointment for her with him tomorrow. That is OUTSTANDING HEALTH CARE. I would like to thank Dr. Beyers for taking such great care of my daughter. We have been to America's best two years in a row for contacts for two of my daughters and have not had a bad experience. After the outstanding care my daughter received yesterday, we will continue to use America's Best for our eye care needs. Thank you for caring about your patients.

T Dot

Went to Americas Best Contacts & Eye care today, and was AMAZED with how nice and,friendly they were from the time I walked in till the minute I left. I would DEFINITELY recommend this Eye care place to Any and everyone. Folks, this is your definte go to place if you are looking for the BEST eye care and customer service experience ever.

Leigh Ann Roberts

I gave Aurora, Colorado - America's Best a shot and was impressed with the process. Very quiet and professional. Explanations given for each station and wait times within minutes of each station. Observed alcohol pads for sanitary reasons used prior to each test. Clean and sterile environment with the most current technology. Thanks Aurora, Colorado - America's Best for great prices, great service, professional and knowledgeable Optical Personnel. I can't wait to pick up my two pair glasses - special!

Wameedh Abood

The worst experience ever I went 4 times to fix my glasses because they did it wrong over and over and the Male doctor is so Un professional and rude.

Malinda Lewis

Very friendly place..

Frank C

Got glasses for my wife & mother in law, wifes glasses all scratched wouldn't recommend this place this time frame last year March 2017, they werw not cheap!!

Maite Sanchez

Worst place ever. Bad customer service. I paid for there stupid contact exam and just because I didnt do their stupid class i couldnt get my script. And who ever the rude guy was that came to talk to me he should at least brush his dirty gross looking teeth. I will not recommend this to nobody.

Megan Anaya

Great customer service. And quick. love the doc he is great.

dwebsone

Overall good experience and service

C Douglas

Old fashioned saying ya get what ya pay for. Not worth it.

Deyanira Ramirez

Good service

Vahid Vahedi

Nice people

Joan Wood

Great service from start to finish Would recommend them. Had my son go as well and he was very happy with his experience as well. Was sceptical at first because of past reviews but fortunately this was not the case.

Jasmin Alvarez

I have gone here twice now for exams. The wait to see anyone is longer than the actual exam itself. The second time I went because my glasses were not helping and I was still experiencing trouble seeing clearly. When I saw a doctor the guy said I needed the same prescription, uh ok?... I mention I cant even read my work screen anymore and he says, "well that's a whole different exam." So we do another (very short) exam and he says it's the same RX again but I need different glasses. I get these glasses and they don't help either. Now I'm stuck with two pairs of glasses that don't help. Will not be going back. Oh and not to rat her out but, sorry not sorry, the clerk who was "helping" me check out was shopping for a new bed comforter and then had no idea how much to charge me....

Patrick Goetz

I read other reviews before I post, for balance. Experiences with businesses are rarely perfect. Overall, I genuinely believe the staff here cares about you and your needs. I was in for a repair today. Never once felt like an inconvenience, rather, I felt loved...

Kathleen Sawyer

Was there on the 8th of January. Walked in thinking i would have to spend $100 to maybe 200 for two nice pairs of glasses. Oh No $ 500 later and i still don't have me glasses and that's not the worst part when they called me back for my eye exam they called out the wrong name Kelly not Kathleen i was the only one in the store besides my family and I was the only one getting my eyes checked, then i had to get some other eye exam were they checked my retina once i reserve my glasses i will update my review

Anthony DeLoach

Great staff.

Bobby Kimble

I see all the negative reviews and I beg to differ. I’ve been here for glasses and contacts several times and I always have a very capable optometrist and most of the staff seems to be helpful and all smiles. In fact, I went in today for contacts and I was in a hurry. Not only was in and out of there in about 20 mins (including eye exam and updated prescriptions) I got a trial pair of contacts to try out for free. Some people are just impatient.

Darcy C

I took my son for the advertised deal - two pairs of glasses for $69.95 and FREE eye exam! After the exam we were informed that his prescription does not qualify for the deal and his glasses would cost $200+ per pair. Since we weren't willing to pay so much we were charged $45.00 for the FREE eye exam. This company is a total waste of time and cannot be trusted!!!

Danielle Justice

I placed an order for my 16 year old and other kids for their glasses. I received a call saying all my glasses are in. When I went to pick them up I was told that they showed they checked in my 16year olds glasses that they where in the back to come back later to pick them up. The person said that she will look for them in the back. When I went back later I found out they never looked for them. The lady just lied to avoid telling the truth. The person who helped me later could not find them and said they were lost. She had to replace the order and said it would take 7 business days to come in. Apparently that was a lie also because I just found out that it is taking 10 days. There is nothing worse than dealing with a place that hires a bunch of liars. I don't recommend this place to anyone unless you enjoy being lied to.

JR Martinez

Mistake after mistake, Been waiting over a month for my glasses. Don't ever come here.

George Woodruff

Worst wait times ever, terrible service and they write prescriptions for lenses exclusive to their company only. Will never EVER bring my family back here again.

Kristen Henry

Inefficient staff. Everytime I call I’m asked to please hold. Only to be forgotten about! Returning my glasses because this whole store in general is a pain in the a$& Update: management is even worse!!

DeJanee Culley

I understand being busy, I work in retail but this place needs some help with customer service! I came in to pick up my contacts, I checked in with the front desk, and she asked me to have a seat she would be with me in a moment! I said great! 2 family’s were ahead of me, which was fine. I waited for 15 mins watching the front desk lady ask someone to help with other customers other than me, at least two more people walked in after me and were taken care of in mins, at least 3 people who work here walked right by me smileing in my face but not asking me if I was helped or checking on me. I finally had to walk back to the front for someone to help me which took her 1 min to give me my contacts and I walked out!

Email Secondary

Renee ( the GM) i believe was very nice and helpful as were the other phone representatives in solving a misunderstanding I had. Thank you!

Tim Foote

I think I'll shop elsewhere. Too many unsatisfied people here. I need to buy glasses but I don't want a strip mall cash grab outfit. I'm looking for an honest deal. I will admit the commercials are cute and effective. But in this day and age where actual people who have been there write their experiences, it's not enough to have a catchy commercial. Those wise with their money see through the gimmick. Also why are all the negative reviews answered with "I'll put you in contact with management" How about have them step in and fix it before it's a bad experience. Poor Nancy does her best to fan out the flames with "I'll let you talk to management" As many know 'management' is just another ear. But it is obvious what is going on here. Come in for the commercial, (Bait) 2 pairs of glasses and an eye exam...69.99 Seems too good to be true.....so you will get a LOT of interest, then the (switch)...if you need glasses that actually work and look nice expect 3-500.00 for glasses, 300.00 for contacts.....and exam might be 69.99

E60

Horrible place. Keep away

El lee oh

The staff at this location is very professional and accommodating. But the lab that they have the glasses made at is another story. I ordered two pair of glasses both polycarbonate lens with antireflection. When I got the glasses one pair had the coating on both lenses but the left lens was made wrong like it was twisted, and the other had antireflection only on one lens really one lens do they not check them before you send them out then it took 10days to remake.

Juan Garcia

This is the worse place to get seen if you need glasses they diagnose you wrong care about loosing an eye, what they really care is to take your money no matter what.

Kelly Engel

the worst customer service!!!!!!!

Jenny Cooper

This is my second time here and they always been good to me. Very accommodating and helpful staff. I got the best eyeglasses so far. Thanks. Great service.

Karolyn Stinnett

Quick turnaround in getting my glasses back. Extremely happy with the selection and cost effective. Location is centered in city however would love to see another location in valley station

Connie Payne

Possibly the worst experience ever. Sent home with 1 pair of contacts and NO SOLUTION because "we don't do that"? Are you kidding me?? They write out a Spectacle Rx even though you pay for Contact Lens Rx. Refuse to give it to you without a follow up appointment and waiting for a week. Customer service is really poor - told 3 different things in 10 minutes. Spend more - you'll end up going somewhere else anyway.

Katie Yoches

Just a whole bad experience from start to finish. Never going back I went in and they had me take out my contatcts then sent me back to the waiting room for 40 min (mind you, contacts still out) when she wrote my perscription she said they didnt have my brand and even though I didnt want to switch brands she wrote the other brand down anyways. then when they went to give me the trials they didnt even have the exact perscription so the attendant gave me one notch of "which is barely even bad, not even noticeable" now i cant order contacts in my brand because she decided to prescribe the wrong brand but suggested that I come in for another visit (at full cost) to get prescribed my correct brand. definitely not going back!

Sherman Tank

Its ok kinda place, plus their eye exam machines kinda old compare to other places...

Renee Sears

They won't fix my glasses.

Awad Bin-Jawed

I was scheduled for a 09:30 appointment on Thursday (09/15). I came in at 09:25 am to fill out the questionnaire, and was instructed to sit in the waiting area for someone to call me up for the exam. Everyone who came in after me was called up before me for their eye exams... it wasn't until around 10:20 I finally got called up. I was the last one left in the waiting area! The only reason I bothered to wait was I had the whole day off... never coming here again. Absolutely unprofessional. The worst experience I've ever had; period.

Anarele Basurto

I had an appointment at 9 for my class it was 9:30 and they had me sitting there and all the employees were sitting and chatting... Notherwise a good store :( :( :(

Sarah Hong

My husband and I had back-to-back eye exams scheduled at 5:30 and 5:45... we weren't seen until 6 PM. We were then rushed through our exams and neither the doctor nor assistant seemed to care much about us as people or our concerns, they only seemed to care about getting the exam done as quickly as possible so they could leave because it was the end of the day. Also, do not recommend the Field Test...not worth the additional $15 and my husband and I both had a hard time focusing our eyes during the test and the assistant thought we were crazy. And I'm glad we looked for frames before our exam because the doctor instructed us to look for frames after the exam, when our eyes were blurry from the dilation...I wouldn't have been able to see clearly enough to choose my frames then! Was very grateful for Massiel who didn't rush our final purchases and talked us through all of our options for lenses, and listened to our needs and concerns. Did feel like we were charged more than we should have been based on the co-pays listed on our insurance cards, but maybe that's more of an issue with the insurance company.

Vanessa Gomez

Great service. Staff friendly and helpful

J King

Went to this office the eye exam was quick the wait for glasses and payment over an hour. I was told it would up to 10 days until I received my glasses I called in on the 10 day and was told it could be longer due to back to school.. I was not informed of this nor was I given a courtesy call. Would not recommend.

J Mauldin

I was checked in and had my exams, glasses and contacts ordered and paid for in less than an hour. Everybody was courteous and professional. Great prices!

Joseph Kitzero

Came in to get my mother an eye exam and glasses. The first issue was with the exam. The girl barely tried to explain the procedure to my mother and looked to me to do her job. I paid extra for an elective exam which yielded no results and was told "oh well try again next time". The second issue was the doctor. He looked at my mothers name and uttered "oh jesus" with an audible frustration. We were the only people waiting at that time. During the doctor exam he wouldnt speak in full sentences like my mother was stupid and then got frustrated and kept telling me "she doesnt want a prescription in that eye" like my mother doesnt want to see clearly. I would use your services again but not that doctor. Completely unprofessional. The only saving grace were the associates at the front of house. They were kind and genuinely interested in helping me. My final concern lies with the final product. Im afraid she will receive glasses that make things worse or not getting a refund if thats the case.

Dawn Steele

When I made my appointment with them they failed to tell me that they had moved locations. When I got to the new location, they had lost my chart and requested I fill out another. After I asked "how could they lose my file"? She did a more through search and found it was misplaced. Then asked me to have a seat while they saw 3 patients in front of me! I have now spent 2 hours trying to get contacts!

JLB

They checked my eyes, I left there with a new prescription, bought my contacts through another eye company because the price was better. However, once I got my new contacts I was not able to see very good, I was still squinting to be able to see. I called this company back to have my eyesight rechecked, they had to up my right eye by three quarters, and lessen the left eye by one quarter. I was not able to get a refund from the place where I purchased my contacts, I called this company to let them know that I'm now stuck with two boxes of an incorrect lens strength. I did speak to the mngr and he was very rude about the whole thing, basically telling me that they could do nothing to help me, I asked for another trial pair to hold me over until I could purchase the correct prescription. He reluctantly said he'd give me another trial pair, after much argument. I will be contacting thier headquarters to state my complaint as well. Customer care and service was atrocious.

David Donovan

ordered prescription sunglasses and was told only one color available, glasses arrive the lenses were deep rose, not gray green as requested. they tried 3 times to get my computer lenses right and failed all three times.

Chelsea Kimmel

The workers there are awesome and they hurried to help me get my contacts I needed while I was on my lunch break. They were all very professional.

Alasiah Murray

I went 2 weeks ago and they said they would have the glasses in. In 1 week and it's been 2

oliver smith

I have been coming here for years. It's good for people with it without insurance good selection and prices. The staff is really friendly.

Susan Ojo

Really lovely people, they care about giving good service. I highly recommend working with Charnelle, she's AWESOME!!! Best service and glasses I've ever had!

Sylvia Brewer

Always seen the commercials but never a location in my area of Iowa... Moved close to Memphis and found one on Poplar loved the Care I received very professional

John Starcevich

My little rubber thing that sets on my nose fell off, so I took my glasses into the store. I was very surprised by the fantastic service that Pam gave me! She fixed my glasses, cleaned them and didn't charge me anything! She was so nice and efficient! I will definitely come here whenever I, or anyone I know, needs glasses. Thank you Pam!!

Tabitha Hamilton

Great experience. And wveryone was super patient with my 2 restless toddler.

Debra Rogers

Had a great experience

Eric Dorn

Was at the Aurora, Colorado store (the one on Mississippi) with my girlfriend who was looking a frames for her glasses and I was witness to an exchange between a customer and the #2 manager, Thomas. The woman there was apparently getting contacts but wanted Thomas to give her two sets of glasses for free and he'd said that he could get her one. She blew up in his face and called him a racist! Having witnessed the entire exchange, I was amazed that he dealt with her at all after that but he conducted himself with diplomacy and tact and moved on. I and a couple other customers saw the exchange and were floored by this woman's attitude and complete lack of common sense. It was the first time I've been close to the a conversation where the black calling a white racist could not have been farther from the truth and was unsure if I should have stepped in and told her off myself but I waited until she 'huffed' out of the store and told him what a great job he did in spite of her poor manners and attitude. After noticing some of the negative reviews on the site, I've got to wonder, how many of those 'negative' reviews are from over-bearing, self-righteous, entitled people who don't have a clue about real life.

Alex Webyu

The most rudest people ever,one from the employee playing with her phone while I ask for help and she made me to not get service and ask manager and the same sheet!!! This is not good place to go! Just for west time is high recommend!

Zachary Hilty

I have no idea what others problems were. When all i could find to gripe about is they dont have magnetic clip on sunglasses? Was treated fantastic by everyone there. From check in to frame selection. The actual exam was quick a easy. By far the best experiance ive ever had at an optometrist. And you cant beat the prices at all. Fantastic.

Andre Light

I don't normally leave negative reviews like this, but the problems with this place seem to be systemic. I will never go back, even if I have to pay significantly more elsewhere. First bad experience: the pre-doctor examination. The technician couldn't operate the eye examination machine very well; it nearly poked me in the eye (hit my eyelashes, forcing me to back up). She kept apologizing, but not one apology seemed sincere. Second bad experience: the doctor's examination. It seemed rushed and robotic. Third bad experience: when I picked up my glasses, the screws were stripped/scratched, and one of the hinges broke as soon as I tried them on. Even the case the glasses were in smelled putrid. Very poor quality control. All experiences: Every staff member with whom I interacted was either straining to be friendly (stressed, overworked, extremely tired) or blatantly unfriendly. I've never visited a place where everyone seemed unhappy.

Tracy Tantalizing Tracy Nelson

The service was timely and done by competent staff. They had a good selection of frames and I found 2 pink pairs. The prices were so so but I did receive my glasses

WeThe KoolWorld

i worked their in the past ey ey ey kool team

Lisa

The doctor was very understanding and kind.

Chelsey Roberts

This place is under new management and has a new doctor as well. This place was awesome. The staff greeted me as soon as I walked into the door. They were so helpful also. The doctor was amazing. She is really good at what she does and she was so friendly. This place offers a free eye exam with the purchase of 2 pairs of glasses. I got two pairs of really cute glasses with glare resistant and scratch proof resistant added to them but originally the price was only 69.95 for two pairs and I paid 153.89 after tax for both but that is because I thought to myself wow I should just go ahead and pay the extra 25 to make them better than ever. I could afford to do that due to the free eye exam and both glasses only originally being 69.95 plus tax. I got one heck of a deal! I'm excited to see my new glasses when they come in! I will definitely come back to this place.

Jaseka'YAH .

I have been going to americaz best since I was in middle school and I now take my children for their eye exams and glasses! The prices are reasonable and the staff is friendly!

Katrina Navarrete

I scheduled an appointment for this location on May 17, 2018 at 10:10AM. When I arrived at 10:05AM the doors were closed and the lights were shut off. Their store hours say 9AM opening Monday - Saturday. I saw three women, who looked like they worked there, start walking to the door and then turned around and got back in their cars. I, along with 15 other people, waited for 30 mins. While I was waiting I called the Parker location to see if they could give me an explanation as to why the store was closed. They placed me on hold and contacted the General Manager. Apparently there was some kind of emergency and they were unable to open the store. I notified the customers that were waiting and we all left. I then received a phone call, 30 mins after my appointment, to tell me that the store was closed. I would have appreciated a call before my scheduled appointment or at the very least a sign on the door explaining that the location was closed. I am never attempting to go to that location again. They clearly lack basic customer service skills.

Beau Hebert

The biggest plus about this place is the ability to make appointments online, but after that it does start to go downhill. I called ahead to confirm that they do indeed take my vision insurance, the person on the phone was a bit short, but said they did. I arrived, had my exam, kept being offered their vision plan, and had to keep reminding them I have vision insurance. Once it was time to sit down and order my contacts, and again being offered the vision plan, the rep started to look up my insurance info. He had never done my particular carrier, and they are running a new system, so he was confused. Well, after about 15 minutes he asked if I could just come back tomorrow, as someone better informed would be working. Tomorrow wasn't going to work for me, and I was a bit disappointed. He pressed on and ended up calling the company. Eventually someone figured out that they do not actually take my insurance. Huge waste of time. They then said "You can keep the contacts we gave you." Oh really? The ones already ON MY EYES? How kind. The folks were friendly for the most part, but could definitely use more training. For this, and the online appointments, they get two stars.

Leslie W

This place has terrible service. They were 45 minutes late and everyone but the female doctor on site had terrible attitudes. The selection was minimal as well. I will never go here again and I'm livid that I wasted an hour and a half of my time. I wouldn't recommend this place to anyone.

Erick Moravitz

I have been waiting more than a month for my contacts. I called multiple times. Called earlier this week and they said the girl I ordered them from was new and marked it as picked up. I called earlier this week and she said she was putting a rush on them and still haven't got them.

Leslie Devonshire

Solid service and support. This is a busy location so I recommend making sure you allow sufficient time to complete your transaction once the doctor has seen you. If you have any issues at all, work with Renee, the store GM. She is FANTASTIC and will help make it right.

QiQi

The staff was nice the gentleman that placed order told me they would be ready on the 15th; however when I called the lady said that it will take 14 BUSINESS DAYS. I have never had to wait that long for glasses. Inconsistent information.

Lid F

I ordered contact lenses that came in on 7/20/18 3 days later 7/23/18 when I put them in after 3-4 hours they ripped in my eye while I was at work I had to toss them and go home to get my glasses when I called the location I asked to speak to someone to have them replaced the front desk took my information and said a manager would call me back (THEY NEVER DID) few days go by and I call there again the person that answered had no idea what I was talking about only to put me on hold and tell me that there is nothing they can do unless I kept the ripped contact. who expects someone to hold on to ripped contacts for days at a time? they wouldn't replace my damaged contacts or refund me the money i paid for them. I usually try not to read reviews because its mainly people who are trying to complain about the smallest things but now I wish i would have before coming to this location.

Adil Minhas

Clear test of honesty, I waited for over 22 minutes on the phone after they told me to hold 'briefly' or 'they are finishing up with a customer' and when my wife called the same number they picked up and gave her all the information we needed. Even after my wife got all the information, I stayed on hold to see how much longer they would keep me on hold and I eventually hung up. They help those who they want. So don't be surprised when your one of those who get side-lined. Not worth going here, much better Eye care shops around town.

Hailey J

Jas was the rudest employee I have dealt with in a long time. Her customer service skills need to be revised. I will not be coming back to this location.

Janice Beldon

Fantastic service and I love my glasses !! Thank you American best I can see! !!

Beth B

Terrible. AMERICAS WORST. Ghetto. Poor selection and the techs are NO help they just sit there while you try and pick TWO pairs out of the poor poor selection. On top of all that we STILL ended up paying over 200 bucks after all the important add ons and fees...and EVEN worse you have to wait TWO WEEKS to pick up...NOT WORTH IT. Will most deffinitly not be back . the SAME DAY LENSES ARE SAME PRICE. OR be sure to grab your prescription you can order way better frames super cheap on line and probably have delivered faster.

Jamie Curran

2 glasses for 69.00 is a lie. I got one pair for 207.00. That is the "69.00" pair of glasses.

Shelena Redding

Very slow, went here on two different occasions at differnt times of the day. Once for myself once for my husband. It took over 2 1/2 both times.

Jeff Croup

They lie about the price of glasses. Many hidden cost. You have to put glass in them which shoots price up to over 200. How to they get away with false advertising

jesse leon

Fast service and eye exam was cheap...great price

Matt Fishencord

Unless your prescription is basic, skip online and warehouse stores and go here. Expertise of technicians is needed to make sure they fit right for my astigmatism and wife's progressive lenses. Kaitlyn was wonderful at consulting and getting us fitted. Went during weekday and was fast all around.

Shay D

Decent staff, pretty good doctor. Cordial and smiles are always a plus. Very helpful and knowledgeable.

Leanna Chaffee

I was hesitant about coming here because of some of the reviews but wow. Super fast and the customer service was amazing. Dr. Van is so kind and spent a lot of time explaining my prescription to me. Very helpful.

Reina

So I decided to try this place mainly because of the "promotion" on contacts. The front desk lady was very nice and friendly, I get called back for a pre-exam by a lady who doesn't even smile and just tells me it's a pre exam. The doctor them sees me. I get called again by the first lady who's just sitting at her computer and gives me a different high price from the one I was originally given. I tell her that I was given a different price and with an attitude she tells me that she's the only one who deals with contacts and that i can leave and not pay anything but there's nothing I else she will do. I got my little self out of her seat and told her that the staff needs to be given the proper in formation and walked right out. Never again will i consider this or any of these locations.

Shawn Hunter

Complete waste of money! I bought into the membership plans they make sound so good not knowing they had no one capable of prescribing contacts. Oh they tried but people are herded like cattle in this place and they have no idea what the …

Vampire Victoria

Fast, efficient service and a very comprehensive exam.

Nykey Wanor

ive been going here the last 3 years because its affordable and i do not have insurance so i pay out of pocket. there is one doctor i am not particularly fond of he seems very irritated and in a hurry, but to be fair they are always busy. Other than that everyone has always been super nice and i am always in and out within an hour. i have never had problems with the service or the quality of glasses i get.

Jenny Cooper

This is my second time here and they always been good to me. Very accommodating and helpful staff. I got the best eyeglasses so far. Thanks. Great service.

Connie Payne

Possibly the worst experience ever. Sent home with 1 pair of contacts and NO SOLUTION because "we don't do that"? Are you kidding me?? They write out a Spectacle Rx even though you pay for Contact Lens Rx. Refuse to give it to you without a follow up appointment and waiting for a week. Customer service is really poor - told 3 different things in 10 minutes. Spend more - you'll end up going somewhere else anyway.

Sherman Tank

Its ok kinda place, plus their eye exam machines kinda old compare to other places...

Renee Sears

They won't fix my glasses.

Awad Bin-Jawed

I was scheduled for a 09:30 appointment on Thursday (09/15). I came in at 09:25 am to fill out the questionnaire, and was instructed to sit in the waiting area for someone to call me up for the exam. Everyone who came in after me was called up before me for their eye exams... it wasn't until around 10:20 I finally got called up. I was the last one left in the waiting area! The only reason I bothered to wait was I had the whole day off... never coming here again. Absolutely unprofessional. The worst experience I've ever had; period.

Anarele Basurto

I had an appointment at 9 for my class it was 9:30 and they had me sitting there and all the employees were sitting and chatting... Notherwise a good store :( :( :(

Vanessa Gomez

Great service. Staff friendly and helpful

J Mauldin

I was checked in and had my exams, glasses and contacts ordered and paid for in less than an hour. Everybody was courteous and professional. Great prices!

JLB

They checked my eyes, I left there with a new prescription, bought my contacts through another eye company because the price was better. However, once I got my new contacts I was not able to see very good, I was still squinting to be able to see. I called this company back to have my eyesight rechecked, they had to up my right eye by three quarters, and lessen the left eye by one quarter. I was not able to get a refund from the place where I purchased my contacts, I called this company to let them know that I'm now stuck with two boxes of an incorrect lens strength. I did speak to the mngr and he was very rude about the whole thing, basically telling me that they could do nothing to help me, I asked for another trial pair to hold me over until I could purchase the correct prescription. He reluctantly said he'd give me another trial pair, after much argument. I will be contacting thier headquarters to state my complaint as well. Customer care and service was atrocious.

Alasiah Murray

I went 2 weeks ago and they said they would have the glasses in. In 1 week and it's been 2

John Starcevich

My little rubber thing that sets on my nose fell off, so I took my glasses into the store. I was very surprised by the fantastic service that Pam gave me! She fixed my glasses, cleaned them and didn't charge me anything! She was so nice and efficient! I will definitely come here whenever I, or anyone I know, needs glasses. Thank you Pam!!

Eric Dorn

Was at the Aurora, Colorado store (the one on Mississippi) with my girlfriend who was looking a frames for her glasses and I was witness to an exchange between a customer and the #2 manager, Thomas. The woman there was apparently getting contacts but wanted Thomas to give her two sets of glasses for free and he'd said that he could get her one. She blew up in his face and called him a racist! Having witnessed the entire exchange, I was amazed that he dealt with her at all after that but he conducted himself with diplomacy and tact and moved on. I and a couple other customers saw the exchange and were floored by this woman's attitude and complete lack of common sense. It was the first time I've been close to the a conversation where the black calling a white racist could not have been farther from the truth and was unsure if I should have stepped in and told her off myself but I waited until she 'huffed' out of the store and told him what a great job he did in spite of her poor manners and attitude. After noticing some of the negative reviews on the site, I've got to wonder, how many of those 'negative' reviews are from over-bearing, self-righteous, entitled people who don't have a clue about real life.

Alex Webyu

The most rudest people ever,one from the employee playing with her phone while I ask for help and she made me to not get service and ask manager and the same sheet!!! This is not good place to go! Just for west time is high recommend!

Zachary Hilty

I have no idea what others problems were. When all i could find to gripe about is they dont have magnetic clip on sunglasses? Was treated fantastic by everyone there. From check in to frame selection. The actual exam was quick a easy. By far the best experiance ive ever had at an optometrist. And you cant beat the prices at all. Fantastic.

Andre Light

I don't normally leave negative reviews like this, but the problems with this place seem to be systemic. I will never go back, even if I have to pay significantly more elsewhere. First bad experience: the pre-doctor examination. The technician couldn't operate the eye examination machine very well; it nearly poked me in the eye (hit my eyelashes, forcing me to back up). She kept apologizing, but not one apology seemed sincere. Second bad experience: the doctor's examination. It seemed rushed and robotic. Third bad experience: when I picked up my glasses, the screws were stripped/scratched, and one of the hinges broke as soon as I tried them on. Even the case the glasses were in smelled putrid. Very poor quality control. All experiences: Every staff member with whom I interacted was either straining to be friendly (stressed, overworked, extremely tired) or blatantly unfriendly. I've never visited a place where everyone seemed unhappy.

Tracy Tantalizing Tracy Nelson

The service was timely and done by competent staff. They had a good selection of frames and I found 2 pink pairs. The prices were so so but I did receive my glasses

WeThe KoolWorld

i worked their in the past ey ey ey kool team

Katrina Navarrete

I scheduled an appointment for this location on May 17, 2018 at 10:10AM. When I arrived at 10:05AM the doors were closed and the lights were shut off. Their store hours say 9AM opening Monday - Saturday. I saw three women, who looked like they worked there, start walking to the door and then turned around and got back in their cars. I, along with 15 other people, waited for 30 mins. While I was waiting I called the Parker location to see if they could give me an explanation as to why the store was closed. They placed me on hold and contacted the General Manager. Apparently there was some kind of emergency and they were unable to open the store. I notified the customers that were waiting and we all left. I then received a phone call, 30 mins after my appointment, to tell me that the store was closed. I would have appreciated a call before my scheduled appointment or at the very least a sign on the door explaining that the location was closed. I am never attempting to go to that location again. They clearly lack basic customer service skills.

Beau Hebert

The biggest plus about this place is the ability to make appointments online, but after that it does start to go downhill. I called ahead to confirm that they do indeed take my vision insurance, the person on the phone was a bit short, but said they did. I arrived, had my exam, kept being offered their vision plan, and had to keep reminding them I have vision insurance. Once it was time to sit down and order my contacts, and again being offered the vision plan, the rep started to look up my insurance info. He had never done my particular carrier, and they are running a new system, so he was confused. Well, after about 15 minutes he asked if I could just come back tomorrow, as someone better informed would be working. Tomorrow wasn't going to work for me, and I was a bit disappointed. He pressed on and ended up calling the company. Eventually someone figured out that they do not actually take my insurance. Huge waste of time. They then said "You can keep the contacts we gave you." Oh really? The ones already ON MY EYES? How kind. The folks were friendly for the most part, but could definitely use more training. For this, and the online appointments, they get two stars.

Leslie W

This place has terrible service. They were 45 minutes late and everyone but the female doctor on site had terrible attitudes. The selection was minimal as well. I will never go here again and I'm livid that I wasted an hour and a half of my time. I wouldn't recommend this place to anyone.

Erick Moravitz

I have been waiting more than a month for my contacts. I called multiple times. Called earlier this week and they said the girl I ordered them from was new and marked it as picked up. I called earlier this week and she said she was putting a rush on them and still haven't got them.

Lid F

I ordered contact lenses that came in on 7/20/18 3 days later 7/23/18 when I put them in after 3-4 hours they ripped in my eye while I was at work I had to toss them and go home to get my glasses when I called the location I asked to speak to someone to have them replaced the front desk took my information and said a manager would call me back (THEY NEVER DID) few days go by and I call there again the person that answered had no idea what I was talking about only to put me on hold and tell me that there is nothing they can do unless I kept the ripped contact. who expects someone to hold on to ripped contacts for days at a time? they wouldn't replace my damaged contacts or refund me the money i paid for them. I usually try not to read reviews because its mainly people who are trying to complain about the smallest things but now I wish i would have before coming to this location.

Adil Minhas

Clear test of honesty, I waited for over 22 minutes on the phone after they told me to hold 'briefly' or 'they are finishing up with a customer' and when my wife called the same number they picked up and gave her all the information we needed. Even after my wife got all the information, I stayed on hold to see how much longer they would keep me on hold and I eventually hung up. They help those who they want. So don't be surprised when your one of those who get side-lined. Not worth going here, much better Eye care shops around town.

Hailey J

Jas was the rudest employee I have dealt with in a long time. Her customer service skills need to be revised. I will not be coming back to this location.

Beth B

Terrible. AMERICAS WORST. Ghetto. Poor selection and the techs are NO help they just sit there while you try and pick TWO pairs out of the poor poor selection. On top of all that we STILL ended up paying over 200 bucks after all the important add ons and fees...and EVEN worse you have to wait TWO WEEKS to pick up...NOT WORTH IT. Will most deffinitly not be back . the SAME DAY LENSES ARE SAME PRICE. OR be sure to grab your prescription you can order way better frames super cheap on line and probably have delivered faster.

Jamie Curran

2 glasses for 69.00 is a lie. I got one pair for 207.00. That is the "69.00" pair of glasses.

Jeff Croup

They lie about the price of glasses. Many hidden cost. You have to put glass in them which shoots price up to over 200. How to they get away with false advertising

jesse leon

Fast service and eye exam was cheap...great price

Matt Fishencord

Unless your prescription is basic, skip online and warehouse stores and go here. Expertise of technicians is needed to make sure they fit right for my astigmatism and wife's progressive lenses. Kaitlyn was wonderful at consulting and getting us fitted. Went during weekday and was fast all around.

Reina

So I decided to try this place mainly because of the "promotion" on contacts. The front desk lady was very nice and friendly, I get called back for a pre-exam by a lady who doesn't even smile and just tells me it's a pre exam. The doctor them sees me. I get called again by the first lady who's just sitting at her computer and gives me a different high price from the one I was originally given. I tell her that I was given a different price and with an attitude she tells me that she's the only one who deals with contacts and that i can leave and not pay anything but there's nothing I else she will do. I got my little self out of her seat and told her that the staff needs to be given the proper in formation and walked right out. Never again will i consider this or any of these locations.

Vampire Victoria

Fast, efficient service and a very comprehensive exam.

Nykey Wanor

ive been going here the last 3 years because its affordable and i do not have insurance so i pay out of pocket. there is one doctor i am not particularly fond of he seems very irritated and in a hurry, but to be fair they are always busy. Other than that everyone has always been super nice and i am always in and out within an hour. i have never had problems with the service or the quality of glasses i get.