Dr. Bahkta has a great reputation and is an outstanding doctor. If I were only rating him, I would give this review 5 stars. However a good doctor does no good if it takes an act of God to get ahold of him. Here, I blame the office staff, which is the most horrible staff with the worst, impatient and people unfriendly manager of any medical facility I ever visited anywhere. Sad to say, it begins at the top. The front office staff could care less....and I mean it...about ANY of their patients. If you come in ill...because no one bothers to call you back, rather than show any compassion and just try and work you in, they demand you leave....sick....and come back when they call you. In my case they could not even get a simple medication question answered which would have made a difference. They would rather just tell you to go to the Emergency Room or come back when they call you than answer a simple question. I am a Vet and my treatment at the V.A. was a million times better. I like and respect Dr. Bahkta and for my heart issues he comes highly recommended. Unfortunately his office staff does not mirror his reputation at all. They talk down to you rather than "to you"....are generally very abrupt and rude. Dr. Bahkta, I have been in successful business as a detective for over 40 years and own now have owned my own agency for about 30 years. I am well known worldwide in my field. If you are reading this, PLEASE make some changes with your front office abd reception area. And good luck EVER getting a call answered. Wait for them to "call you back" when they get around to it. Their attitude is exactly summed up by the old addage, "Don't call us. We'll call you."