Reviews of The Pain Center - Peoria (Doctor)

S. Good

Dr Burgher is great, but (in my opinion) Jennifer Okidegbe is a horrible person, a liar, and a narcissist. She took her power over her sick, frail, and elderly patient and used it to emotionally abuse her. She reduced my sick mother to tears every month with complete disregard. She should have her license revoked. It should be a giant red flag to any potential patients that this practice feels the need to have signs on the walls that if you argue with the staff they will deny you service...how many patients were driven to that level of desperation by Jennifer’s incompetence before they had to put that up? If you have options, please, please run the other way. If you have no choice but to have Jennifer “care” for you, protect yourself. Record your appointments. Know your rights. Document everything. Report her. If enough of us speak up, we CAN stop her before she kills someone or leaves them in such pain that they do it themselves. Patient relations should investigate her, ask themselves if they would want to be treated like that if they had a debilitating disease, and think on how they would feel if their ill parents had no choice but to beg that woman for fair and ethical treatment (and still not receive it).

Ashleigh Thomen

The first time I came, it was around lunch time and there wasn't a single empty seat. I waited almost 2 hours to be seen, then spent another 30 in the room. I'm currently here now again, and when I got here there was 2 people here. I've already been here for an hour waiting, with my 21 month old daughter. If I didn't have to come here I def would not!

Kirstine Neumann

The Doctor is wonderful. His PA'S, CNP and new physcians that come and go faster then you can blink do not read patient files or even verify medications before perscribing new medications that are duplicates, possibly harmful to ones health. When brought to clinics attention there answer was "I can't explain the issue as i didnt perscribe". I beleive the appropriate response would be "i will look into that or let your doctor know". This issue was one of many.

Isabel Piloto

Wonderful place. Every one is so friendly and caring. Steve is awesome. Listens to you and help with your needs

Chance Caton

I love coming here. I don't see what the upset is about. People are wonderful and the service is amazing. I love the staff here and always feel great after I leave.

BARRY LARRY

Staff and doctors are fantastic it's just expect to wait an hour or two past your appointment time before being seen, plan ahead!!!

Paul Thanataweenont

My grandma usually comes here at this place. People are nice and straightforward, just a little bit long to wait but it’s normal for a famous clinic. We usually get good suggestions from them in order to make ourselves healthier.

Glenda Miller

OOPS BECAUSE OF MY REVIEW I RECIEVED CERTIFIED LETTER BANNING ME FROM ALL PAINCENTERS... STILL my opinion and I felt I was treated like a drug addict without the compassion and even before being prescribed medication... If you are truly suffering from chronic pain DO NOT make a appointment with a physician assistant... make your appointment with a Doctor... I would definitely NOT recommand Pain Center... You are sometimes left sitting waiting for your appointment 1 hour and 40 minutes passed your appointment time!! I have to agree HUGH disconnect between patient and physician assistant! Took matters in my own hands and made an appointment with a Surgeon to have a surgery I was trying to put off for as long as possible. See a Dr. NOT PA!!!

john ballard

there is good and bad here you will get the help you need they do try to help you ! the bad is the peranoa these people have over the DEA no govern body should stand in the way of a ethical treatment yes it should be at the doctors discretion if a second opinion is in order than it should be by a license educated medical doctor not a government official this place has strong feeling of staff disconnect the Pa didn't even remember meeting me on my first visit so she practically argued that i never met her before and they lost my MRI report which is very important after being forced by my insurance to switch doctors for pain management living with this miserable disease has been nothing but a downward spiral i had a doctor that was taking good care of me and using proper ethical practice now im forced to a doctors practice that that almost treats you like a drug chaser and i was warned by the pa that they may threaten to hold the meds that have been working for you ! kind of like they force your hand to the fire to make you comply ,if you refuse any dangerous treatments you may not agree with ! i'm 63 years old im not a drug chaser i've suffered two major heart attacks , i have sever Arthritis in my whole body i've done practically every treatment which usually only short term and have a short term results my life is very short on this earth i would love to leave here with a little dignity thank you please have your staff not be so combative with ur patients and act more connected with the Pain center !

Tracy Blancett

Absolutely the worst experience I have EVER had with any provider!!

Jeremy Matheson

Not the experience I would expect.

Hazel Greenfield

I am being treated for knees. Dr. Burgher was very knowledgeable and his treatment was very comprehensive. It helped

Carolyne Licause

Previously saw Dr. Siwek in Surprise office last July, but was told he was temporarily in another office. I was given an appointment within 2 weeks in their Peoria facility to have a procedure with Dr. Burgher! Both Dr. Siwek and Dr. Burgher were kind, compassionate, & considerate & more importantly, succeded in alleviating my pain! I encountered only pleasant personnel, including the receptionist, & PA Jacob! Never felt rushed, or ill-treated! I have 2 pain disorders & have had 3 knee replacements & numerous back surgeries over 12 year period! Carolyne Licause

Mehgan Dawson

Pain, in the butt, center!! These people are so rude!! Either they hate their jobs or they truly were taught to treat people like crap. Very unorganized and no empathy for people that need help. It's like we're doing them a disfavor if we have a question. My Husband goes here, not me. But I bring him to the appts and witness the phone calls. It's very sad.

Ms Breezy

Horrible! Horrible! These people care more about insurance and drug testing than actually helping their patients. My poor husband is in so much pain yet they're not helping him for the reasons I just mentioned. Very unprofessional and unorganized.I felt like I was watching a circus instead of sitting in a doctors office. I wish I could give this place a negative zero!

Geoa Jenner

What a great experience! This was our first visit to this location and it was like night and day. Wow! Thank you Eric! You were very understanding and informative! The front office staff was wonderful! They worked with us to help us worked with our schedule. I'm so happy with my experience!

Molly McDoe

First trip there, I was so hopeful these people could help me. Office seemed clean and efficient. First impression was good. Then it went downhill. First procedure, helped for three days then back to usual lower back pain which radiated through hips and down legs. They scheduled another and no relief at all. Then another, still no relief. They kept me coming back for a "different" treatment but each one seemed the same. Finally after so many weeks and no results, I went in for the final one in a process to see if I could get the next level. They did the procedure and was supposed to ask me that day if I felt any relief, but no one asked and no one phoned afterwards. I went back for the second and still no one asked and no one called. I wrote a letter through their portal (which I dislike intensely) and got a call apologizing and told me to come for a doctors visit. Why. By this time, my bill had escalated and I had received no statement or anything explaining what the charges were for and no record of my payments. After such an exasperating talk on the phone with them, I told them to forget it. There is a huge disconnect here between the doctor, the staff and the patient. Still have my pain and minus money. Would not recommend this place to anyone.

Lisa Gilliland

I have been here a few times with my mother. This place is terrible if you can go anywhere else please go to them. Every time we have had an appointment it has taken us hours just to see the doctors. Had 7 am appointmenet this morning got here early to check at 645 am. Did not get in until after 815. No respect for your time. Last time we came it took us over 2 hours to see doctor. Need to find a place that actually cares and respect other people's time. If you go here plan on spending an easy 3 ro 4 hours from check into check out.

Patricia Voelkel

This should be a 0, but it won't allow me. It's one big corporation and the medical personnl are the loyal servants. Horrible, horrible people, Drs. and P.A.s, Diane and Dr Burgher in particular. They've refused to give me much needed medication and treatment for 4 months due to, I have reg insurance through my job, but a secondary acchs insurance, I no longer needed, kept showing up. Then, it was one thing after another, until I have shown up for 3 appts since Aug, walking away with nothing in severe pain and tears. Stay away from these corporate pain centers. They DO NOT care about patients.

Angela Winkleman

Took my mother and her appt was at 2pm. Sitting here at 2:45 and still no one. This is ridiculous. Drs are not the only ones who have a time clock or lives. And we choose not to waste them sitting waiting for drs. It's called consideration. This is not the only time this has happened. This needs to stop.

Sergio Studdard

Arrived here at 12:50p, and I'm still here at 3:30p for initial consultation. Like one of the other reviews said, this place has a very large disconnect between office staff, nurses, and doctors. I will be returning, but just for the sake of not wasting any more time to find another doctor in network. I will be updating this review as of the next visit. Update 1: I finally left at around 3:50p. I gave them an extra star because at the end of the day, I feel much better, and that is saying a lot because I haven't felt well for over 2.5 months. Update 2: back for my follow up, and I've just been informed that there are 3 people still ahead of me, and that there will be around a 1.25 hour wait to go back. It is becoming very clear and evident that they over-schedule at this office and expect the patients to adapt and compensate with their schedules as a result. Update 3: They finally were able to schedule me for my epidural that I've been waiting on for 3 months. It is scheduled one month from now, so that doesn't do me any good. They also cancelled my appointment this week, so I have to get a bridge prescription that they said was ready for pickup and that it could be picked up at 1-4pm.. I arrived at 2p, 45 minutes later it is finally available At the end of this all... I wouldn't recommend this place. In fact, I would save yourself a headache, and steer clear of this place. I've talked to several people here and they have had several experiences like mine, and are very unhappy with this practice. I will find some time today and talk to the number they have provided to give them some much needed feedback about their very unprofessional practice. I should also mention that they didn't provide my insurance information to their lab for the drug test and as a result I received a bill for $400, which I was responsible for clearing up.

Justin Hill

No care and poor customer service 2 day rerurn on xray but next appointment in 30 days and they had plenty of availability. Didnt bother to return. Except a life of pain.

Arizona Jim

They may be OK for routine pain but someone like me born with an undersized spin and in constant severe pain from inoperative compression they are useless. Plus they treat their patients like cattle. Just too ill to go through their hoops. No Thanks.

Alessandra Morici

Worse place ever!!! After been with my RA Dr for 10 years new regulations forced me to the Pain Center:, in the past 4 months I had to lower, whole on my own, my medication to 1/5 of what it was before they even accepted me as a new patient. Today the medical director of this clinic told me he was gonna take me off my medication...period!!! They are forcing people to despair I wish I could give them less than 1 star but the app doesn’t allow it!

DEW BERRY

I’ve been with The Pain Center many years. I’ve had many Doctors, and they really listened to me about my serious neck, back and leg issues. I love Doctor Burger, he now only seems to do surgeries. But, I sure enjoy his bedside manners, granted, not all the Doctors have the caring, loving mannerism as he does. But, these Doctor here sure try to help you have a better life. Living with serious Chronic Pain that I deal with. Wanna thank Sharon too. ( she’s gone

Captain Ron

The staff at the Pain Center have been wonderful to me, Maria, Kellie and Nicole and many more are so helpful and kind. Finding Dr. Burger was a life saver! He really cares about his patients, and is so very knowledgeable! Treating all my different ailments is complicated, but he juggles it with style and using his expertise. Thank you Doctor Burgher

Kelli Dossett

I have been a patient at this clinic for about one year. Dr.Burgher and the clinic staff are all wonderful, pleasant and very knowledgeable. Dr. Burgher has helped to relieve my lower back pain with injections and some non narcotic anti inflammatory medication. Facility is clean, medical assistants friendly, helpful and hardworking. I highly recommend this clinic to anyone having pain.

Steven Rhodes

I RECOMMEND YOU JUST GO SOMEWHERE ELSE! I would give zero stars, but that is not an option! OVER 60 DAYS AND NO TREATMENT! I have been insulted to my face and lied to my face so many times. Not until notifying their staff of a TWO PAGE COMPLAINT to my Primary as to why he should NOT REFER ANYONE else to them did they magically come up with an appointment and verification of injections. Now that they have @#$@ around for another month I will have to wait yet another month before I can receive the care I have been asking for for many months! I could go on with facts and details but this hopefully says enough. 10 strikes Pain Center, your "award" means nothing!

Peggy Drake

I went here with my mom for pre-op appointment & Dr. Steve was very nice, very personable, & they office was very clean. Great experience!

Cynthia Ciampa

I dont have a problem referring family and friends to help them with there pain issues. The facility is clean and the staff P.R. is great. Go team.

Susana Gonzales

Wasted my time! They scheduled my appointment at 7 am. I arrive at 7 am, they tell me that because I'm a new patient I'm considered late, they have too many patients, so they cannot see me. Then why not schedule my appointment at 6:30 or 6:45? If I'm not equally important as your other patients, then you do not need my business. Therefore, I will not reschedule.

Sassy Flower

Unable to manage my pain. Government now know my medical needs better than my dr.

Lawrence D

First appointment with Dr Strand for lower back pain bulging L4-L5 she recommended gabapenten a epilepsy medication. Stated would not prescribe ANY opiate pain relievers including the ones I am currently on... she refused Radio Frequency Ablations, Facet Injections, basically everything that has offered SOME relief in the past was refused. I am completely mind blown at this appointment and do NOT recommend this facility to ANYONE. Period.

MT Bostick

PA Eric Cole is amazing, diligent, and detail oriented. I appreciate all of it.

J N

If you want relief this is not the place . greatly disappointed more focused on drug testing then actually getting things done. Patient dr relationship never established with Diane.

Julie Cabral

I returned their call at 5:24pm. Their recording says they close at 5:30. Seems to me, they only care about closing up and going home, not the patient.