Dr. Graham was good both times we saw her. Very sweet with our babies and knowledgeable. Unfortunately the professionalism of the office is why I only leave one star. I took my son for his 1 year well check and immunizations. My husband had just switched jobs and I didn't have my insurance info yet but told them I had UMR. They told me they'd put me as self pay for now and I could update my insurance when I got the info. They ended up giving my son a government stock set of 4 immunizations at $15/injection, reserved for access/self pay patients. No one told me I was getting immunizations from this stock and that I wouldn't be able to bill my insurance later because of it. Therefore, I'm out $60 that my insurance would have covered as part of my son's well check. I spoke with the office manager about refunding me the $60 I paid for 4 injections. She told me there was nothing she could do. After I pushed a little more she said she would ask the doctors and call me. She never called me back. I went in today, 4+ weeks after that conversation, to ask about it and she said the doctors said there was nothing they could do. I understand that it was a mistake. But it was their mistake and ended up costing me $60. I feel that if they truly cared about their patients and financial hardships that they would have reimbursed me since my insurance can't. I've canceled future appointments and am switching providers.